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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

  • Moderator
  • Moderator
  • Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...
  • Yordan
  • Moderator
  • 720 Views
  • 18 comments
  • 7 likes
  • Accounts
    Subscriptions
  • Fixed
  • 720 Views
  • 18 comments
  • 7 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • nikhxsh
  • Newbie
  • 3560 Views
  • 44 comments
  • 21 likes
  • Premium
    Subscriptions
  • Fixed
  • 3560 Views
  • 44 comments
  • 21 votes

Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.   This is c...
  • joevanni99
  • Newbie
  • 2116 Views
  • 15 comments
  • 12 likes
  • Accounts
    Premium
    Subscriptions
  • Fixed
  • 2116 Views
  • 15 comments
  • 12 votes

Blank Change Plan Page

Hey folks!We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into.The issue also affects Family and Duo members.

  • Moderator
  • Moderator
  • Hey folks! We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into. The issue also affects F...
  • Vasil
  • Moderator
  • 428 Views
  • 14 comments
  • 0 likes
  • Accounts
    Subscriptions
  • Fixed
  • 428 Views
  • 14 comments
  • 0 votes