Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime February 28th: General issues with the Spotify website

Hey folks, We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions.EDIT: We can confirm there are general issues with our website and some pages are not loading. The error 504 Gateway Time-ou...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions. EDIT: We can confirm there are general issues w...
  • Novy
  • Moderator
  • 12681 Views
  • 28 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 12681 Views
  • 28 comments
  • 148 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 33425 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 33425 Views
  • 90 comments
  • 148 votes

Downtime 12.06.23: Folks are unable to upgrade to Premium.

We've received reports that people are unable to upgrade to Premium because their purchase links are failing to load.

  • Moderator
  • Moderator
  • We've received reports that people are unable to upgrade to Premium because their purchase links are failing to load.
  • Hamikos9
  • Music Fan
  • 1756 Views
  • 8 comments
  • 10 likes
  • Subscriptions
  • Fixed
  • 1756 Views
  • 8 comments
  • 10 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • antimony51
  • Newbie
  • 3020 Views
  • 43 comments
  • 19 likes
  • Premium
    Subscriptions
  • Fixed
  • 3020 Views
  • 43 comments
  • 19 votes

Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.   This is c...
  • joevanni99
  • Newbie
  • 1929 Views
  • 15 comments
  • 12 likes
  • Accounts
    Premium
    Subscriptions
  • Fixed
  • 1929 Views
  • 15 comments
  • 12 votes

Issue with activating Showtime

Hey folks! We've received some reports about users with our Student Discounts that are receiving an error message when trying to activate Showtime. The error message is "There is a problem with your subscription error". We're looking into this with t...

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports about users with our Student Discounts that are receiving an error message when trying to activate Showtime.   The error message is "T...
  • Buddydude430
  • Newbie
  • 8026 Views
  • 22 comments
  • 55 likes
  • Subscriptions
  • Fixed
  • 8026 Views
  • 22 comments
  • 55 votes

Downtime 9th Sep: General issues when subscribing to Premium and making subscription changes

We've received multiple reports regarding issues with activating, reinstating, upgrading any types of subscription. This is affecting different kind of subscriptions (Premium, Duo, Family, Student, etc...).The error message is the following:

  • Moderator
  • Moderator
  • We've received multiple reports regarding issues with activating, reinstating, upgrading any types of subscription. This is affecting different kind of subscriptions (Premium, Duo, Family, Student, e...
  • Mihail
  • Spotify Legend
  • 4848 Views
  • 8 comments
  • 48 likes
  • Subscriptions
  • Fixed
  • 4848 Views
  • 8 comments
  • 48 votes

Paid Premium subscriptions reverting to free

Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any s...
  • voronzorok
  • Newbie
  • 1466 Views
  • 14 comments
  • 10 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1466 Views
  • 14 comments
  • 10 votes

Downtime July 27th, 2023: Google Play Billing payment issues for Spotify Premium

We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter. In the meantime we suggest you to try using a different payment method if possible!

  • Moderator
  • Moderator
  • We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter.    In the meantime we suggest you to...
  • Kiril
  • Moderator
  • 1071 Views
  • 3 comments
  • 4 likes
  • Subscriptions
  • Fixed
  • 1071 Views
  • 3 comments
  • 4 votes

Downtime July 11: Some users are unable to subscribe to Premium

Hey folks! We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated! Many thanks

  • Moderator
  • Moderator
  • Hey folks!   We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated!   Many thanks 🙂
  • ManMachine
  • Roadie
  • 1120 Views
  • 3 comments
  • 4 likes
  • Premium
    Subscriptions
  • Fixed
  • 1120 Views
  • 3 comments
  • 4 votes

Issues getting the 9 months of Premium for the price of 6 offer in India

Hey folks, We're receiving reports from some users who subscribed for the 9 months of Premium for the price of 6 but the offer wasn't correctly applied. To keep in mind: this offer is open only to users who aren't subscribed to a recurring Premium pl...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from some users who subscribed for the 9 months of Premium for the price of 6 but the offer wasn't correctly applied.   To keep in mind: this of...
  • Ver
  • Spotify Legend
  • 5871 Views
  • 36 comments
  • 26 likes
  • Subscriptions
  • Fixed
  • 5871 Views
  • 36 comments
  • 26 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • ashes20ashes
  • Newbie
  • 3848 Views
  • 11 comments
  • 14 likes
  • Subscriptions
  • Fixed
  • 3848 Views
  • 11 comments
  • 14 votes

Current April 2022 Premium offer activates one month instead of the expected three

We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three.

  • Spotify Legend
  •   We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three. 
  • Mario
  • Spotify Legend
  • 3144 Views
  • 10 comments
  • 12 likes
  • Accounts
    Subscriptions
  • Fixed
  • 3144 Views
  • 10 comments
  • 12 votes

Downtime 02 Aug. 2022: Users unable to join Family/Duo plans in certain regions

Folks from couple of different regions report to us that they are unable to join Family and Duo plans. When they click the link in the invitation, they get a "There was a problem. Please try again later" message. According to reporting so far this se...

  • Moderator
  • Moderator
  • Folks from couple of different regions report to us that they are unable to join Family and Duo plans.   When they click the link in the invitation, they get a "There was a problem. Please ...
  • Novy
  • Moderator
  • 1986 Views
  • 15 comments
  • 8 likes
  • Subscriptions
  • Fixed
  • 1986 Views
  • 15 comments
  • 8 votes

"Activate" option missing for Premium for Students + Hulu bundle

Hey folks, We've received reports that, after successful signup to the Premium for Students Intro offer, users cannot find the "Activate" button under Hulu on the Your Services menu (spotify.com/account/your-services). If you're experiencing this iss...

  • Spotify Legend
  • Hey folks,   We've received reports that, after successful signup to the Premium for Students Intro offer, users cannot find the "Activate" button under Hulu on the Your Services menu (spoti...
  • Katerina
  • Spotify Legend
  • 3674 Views
  • 6 comments
  • 24 likes
  • Subscriptions
  • Fixed
  • 3674 Views
  • 6 comments
  • 24 votes

Users in Austria unable to accept price increase

Hey, We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links included in those simply lead them to their account page with no...

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links in...
  • Novy
  • Moderator
  • 2036 Views
  • 18 comments
  • 2 likes
  • Accounts
    Subscriptions
  • Fixed
  • 2036 Views
  • 18 comments
  • 2 votes

[Downtime 20th June 2022] Users from Brazil are unable to pay for Premium

Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions. After entering their card details, they either get an error or the page reloads and asks for the payment details again.

erro image OI.png
  • Moderator
  • Moderator
  • Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions.   After entering their card details, they either get an error or the p...
  • Kiril
  • Moderator
  • 363 Views
  • 2 comments
  • 1 likes
  • Subscriptions
  • Fixed
  • 363 Views
  • 2 comments
  • 1 votes

[Downtime 12.09.] Delay in Google Play Billing Subscriptions

Hey folks!We're currently experiencing some issues with the Google Play Billing service. This has resulted in a delay in delivering new and recurring Google Play Billing subscriptions.

  • Moderator
  • Moderator
  • Hey folks! We're currently experiencing some issues with the Google Play Billing service. This has resulted in a delay in delivering new and recurring Google Play Billing subscriptions.
  • Vasil
  • Moderator
  • 172 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 172 Views
  • 2 comments
  • 0 votes

Downtime August 3rd, 2023: Google Play Billing issues in Czech Rep and Romania

We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use an alternative payment method that is available.

  • Moderator
  • Moderator
  • We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use a...
  • Kiril
  • Moderator
  • 230 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 230 Views
  • 2 comments
  • 0 votes

Downtime May 29th 2023: issues with initial payments for Premium.

We've received reports from folks having issues when trying to sign up for Premium with a non-recurring payment method.

  • Moderator
  • Moderator
  • We've received reports from folks having issues when trying to sign up for Premium with a non-recurring payment method. 
  • Kiril
  • Moderator
  • 196 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 196 Views
  • 2 comments
  • 0 votes