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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&...
  • Lyubka
  • Moderator
  • 1018 Views
  • 41 comments
  • 11 likes
  • Premium
    Subscriptions
  • Fixed
  • 1018 Views
  • 41 comments
  • 11 votes

Downtime February 28th: General issues with the Spotify website

Hey folks, We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions.EDIT: We can confirm there are general issues with our website and some pages are not loading. The error 504 Gateway Time-ou...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that First-time buyers of Spotify premium  are unable to purchase Spotify subscriptions. EDIT: We can confirm there are general i...
  • Novy
  • Moderator
  • 11413 Views
  • 28 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 11413 Views
  • 28 comments
  • 148 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 29004 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 29004 Views
  • 90 comments
  • 148 votes

Downtime 9th Sep: General issues when subscribing to Premium and making subscription changes

We've received multiple reports regarding issues with activating, reinstating, upgrading any types of subscription. This is affecting different kind of subscriptions (Premium, Duo, Family, Student, etc...).The error message is the following:

  • Moderator
  • Moderator
  • We've received multiple reports regarding issues with activating, reinstating, upgrading any types of subscription. This is affecting different kind of subscriptions (Premium, Duo, Family, Student, e...
  • Mihail
  • Spotify Legend
  • 3623 Views
  • 8 comments
  • 48 likes
  • Subscriptions
  • Fixed
  • 3623 Views
  • 8 comments
  • 48 votes

Issue with activating Showtime

Hey folks! We've received some reports about users with our Student Discounts that are receiving an error message when trying to activate Showtime. The error message is "There is a problem with your subscription error". We're looking into this with t...

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports about u sers with our Student Discounts that are receiving an error message when trying to activate Showtime.   The error message is...
  • Buddydude430
  • Newbie
  • 6490 Views
  • 22 comments
  • 50 likes
  • Subscriptions
  • Fixed
  • 6490 Views
  • 22 comments
  • 50 votes

Downtime 02 Aug. 2022: Users unable to join Family/Duo plans in certain regions

Folks from couple of different regions report to us that they are unable to join Family and Duo plans. When they click the link in the invitation, they get a "There was a problem. Please try again later" message. According to reporting so far this se...

  • Moderator
  • Moderator
  • Folks from couple of different regions report to us that they are unable to join Family and Duo plans.   When they click the link in the invitation, they get a "There was a problem. Pleas...
  • Novy
  • Moderator
  • 1537 Views
  • 15 comments
  • 8 likes
  • Subscriptions
  • Fixed
  • 1537 Views
  • 15 comments
  • 8 votes

Downtime 12th Oct. 2021: Temporary Issues when adding addresses for Sales Tax Collection

We've seen some reports of users who are unable to add their addresses for sales tax collection, and the form doesn't accept it as the correct address. Most reports are getting an 'Invalid ZIP code error'.

  • Moderator
  • Moderator
  • We've seen some reports of users who are unable to add their addresses for sales tax collection, and the form doesn't accept it as the correct address. Most reports are getting an 'Invalid ...
  • Mario
  • Spotify Legend
  • 1775 Views
  • 6 comments
  • 26 likes
  • Subscriptions
  • Fixed
  • 1775 Views
  • 6 comments
  • 26 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • HendrikPetertje
  • Music Fan
  • 1638 Views
  • 9 comments
  • 13 likes
  • Subscriptions
  • Fixed
  • 1638 Views
  • 9 comments
  • 13 votes

Current April 2022 Premium offer activates one month instead of the expected three

We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three.

  • Spotify Legend
  •   We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three. 
  • Mario
  • Spotify Legend
  • 1981 Views
  • 10 comments
  • 12 likes
  • accounts
    Subscriptions
  • Fixed
  • 1981 Views
  • 10 comments
  • 12 votes

Users in Austria unable to accept price increase

Hey, We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links included in those simply lead them to their account page with no...

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links in...
  • Novy
  • Moderator
  • 1162 Views
  • 18 comments
  • 2 likes
  • accounts
    Subscriptions
  • Fixed
  • 1162 Views
  • 18 comments
  • 2 votes

Issues getting the 9 months of Premium for the price of 6 offer in India

Hey folks, We're receiving reports from some users who subscribed for the 9 months of Premium for the price of 6 but the offer wasn't correctly applied. To keep in mind: this offer is open only to users who aren't subscribed to a recurring Premium pl...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from some users who subscribed for the 9 months of Premium for the price of 6 but the offer wasn't correctly applied.   To keep in mind: t his o...
  • Ver
  • Spotify Legend
  • 4710 Views
  • 36 comments
  • 25 likes
  • Subscriptions
  • Fixed
  • 4710 Views
  • 36 comments
  • 25 votes

Getting an "Address Invalid" error when required to add address

We've received new reports of users who are unable to add their addresses for sales tax collection, and the form doesn't accept it as the correct address. Most reports are getting an 'Invalid ZIP code error'.

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  • Moderator
  • Moderator
  • We've received new reports of users who are unable to add their addresses for sales tax collection, and the form doesn't accept it as the correct address. Most reports are getting an 'Inval...
  • Xenia
  • Moderator
  • 11065 Views
  • 5 comments
  • 5 likes
  • Subscriptions
  • Fixed
  • 11065 Views
  • 5 comments
  • 5 votes

"Activate" option missing for Premium for Students + Hulu bundle

Hey folks, We've received reports that, after successful signup to the Premium for Students Intro offer, users cannot find the "Activate" button under Hulu on the Your Services menu (spotify.com/account/your-services). If you're experiencing this iss...

  • Spotify Legend
  • Hey folks,   We've received reports that, a fter successful signup to the Premium for Students Intro offer, users cannot find the "Activate" button under Hulu on the Your Services menu ( sp...
  • Katerina
  • Spotify Legend
  • 3447 Views
  • 6 comments
  • 24 likes
  • Subscriptions
  • Fixed
  • 3447 Views
  • 6 comments
  • 24 votes

[Downtime 20th June 2022] Users from Brazil are unable to pay for Premium

Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions. After entering their card details, they either get an error or the page reloads and asks for the payment details again.

erro image OI.png
  • Moderator
  • Moderator
  • Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions.   After entering their card details, they either get an error or t...
  • Kiril
  • Moderator
  • 244 Views
  • 2 comments
  • 1 likes
  • Subscriptions
  • Fixed
  • 244 Views
  • 2 comments
  • 1 votes

Downtime November 11th: Issues updating payment methods

Hey folks, We've received some reports form users that are currently unable to update their payment method, getting an 'Oops, something went wrong' error. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports form users that are currently unable to update their payment method,  getting an 'Oops, something went wrong' error.    ...
  • Novy
  • Moderator
  • 703 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 703 Views
  • 2 comments
  • 0 votes