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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime 02 Aug. 2022: Users unable to join Family/Duo plans in certain regions

Folks from couple of different regions report to us that they are unable to join Family and Duo plans. When they click the link in the invitation, they get a "There was a problem. Please try again later" message. According to reporting so far this se...

  • Moderator
  • Moderator
  • Folks from couple of different regions report to us that they are unable to join Family and Duo plans.   When they click the link in the invitation, they get a "There was a problem. Pleas...
  • Novy
  • Moderator
  • 767 Views
  • 15 comments
  • 8 likes
  • Subscriptions
  • Fixed
  • 767 Views
  • 15 comments
  • 8 votes

Downtime February 28th: General issues with the Spotify website

Hey folks, We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions.EDIT: We can confirm there are general issues with our website and some pages are not loading. The error 504 Gateway Time-ou...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that First-time buyers of Spotify premium  are unable to purchase Spotify subscriptions. EDIT: We can confirm there are general i...
  • Novy
  • Moderator
  • 9948 Views
  • 28 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 9948 Views
  • 28 comments
  • 148 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Cheena1
  • Visitor
  • 23504 Views
  • 81 comments
  • 141 likes
  • Subscriptions
  • Not Right Now
  • 23504 Views
  • 81 comments
  • 141 votes

Current April 2022 Premium offer activates one month instead of the expected three

We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three.

  • Spotify Legend
  •   We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three. 
  • Mario
  • Spotify Legend
  • 1486 Views
  • 10 comments
  • 12 likes
  • accounts
    Subscriptions
  • Fixed
  • 1486 Views
  • 10 comments
  • 12 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • iftekher
  • Newbie
  • 949 Views
  • 7 comments
  • 13 likes
  • Subscriptions
  • Fixed
  • 949 Views
  • 7 comments
  • 13 votes

Downtime 9th Sep: General issues when subscribing to Premium and making subscription changes

We've received multiple reports regarding issues with activating, reinstating, upgrading any types of subscription. This is affecting different kind of subscriptions (Premium, Duo, Family, Student, etc...).The error message is the following:

  • Moderator
  • Moderator
  • We've received multiple reports regarding issues with activating, reinstating, upgrading any types of subscription. This is affecting different kind of subscriptions (Premium, Duo, Family, Student, e...
  • Mihail
  • Spotify Legend
  • 2959 Views
  • 8 comments
  • 48 likes
  • Subscriptions
  • Fixed
  • 2959 Views
  • 8 comments
  • 48 votes

Issue with activating Showtime

Hey folks! We've received some reports about users with our Student Discounts that are receiving an error message when trying to activate Showtime. The error message is "There is a problem with your subscription error". We're looking into this with t...

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports about u sers with our Student Discounts that are receiving an error message when trying to activate Showtime.   The error message is...
  • Buddydude430
  • Newbie
  • 5443 Views
  • 22 comments
  • 50 likes
  • Subscriptions
  • Fixed
  • 5443 Views
  • 22 comments
  • 50 votes

Downtime 12th Oct. 2021: Temporary Issues when adding addresses for Sales Tax Collection

We've seen some reports of users who are unable to add their addresses for sales tax collection, and the form doesn't accept it as the correct address. Most reports are getting an 'Invalid ZIP code error'.

  • Moderator
  • Moderator
  • We've seen some reports of users who are unable to add their addresses for sales tax collection, and the form doesn't accept it as the correct address. Most reports are getting an 'Invalid ...
  • Mario
  • Spotify Legend
  • 1446 Views
  • 6 comments
  • 26 likes
  • Subscriptions
  • Fixed
  • 1446 Views
  • 6 comments
  • 26 votes

Issues getting the 9 months of Premium for the price of 6 offer in India

Hey folks, We're receiving reports from some users who subscribed for the 9 months of Premium for the price of 6 but the offer wasn't correctly applied. To keep in mind: this offer is open only to users who aren't subscribed to a recurring Premium pl...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from some users who subscribed for the 9 months of Premium for the price of 6 but the offer wasn't correctly applied.   To keep in mind: t his o...
  • Ver
  • Spotify Legend
  • 1863 Views
  • 36 comments
  • 25 likes
  • Subscriptions
  • Fixed
  • 1863 Views
  • 36 comments
  • 25 votes

[Downtime 20th June 2022] Users from Brazil are unable to pay for Premium

Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions. After entering their card details, they either get an error or the page reloads and asks for the payment details again.

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  • Moderator
  • Moderator
  • Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions.   After entering their card details, they either get an error or t...
  • Kiril
  • Moderator
  • 185 Views
  • 2 comments
  • 1 likes
  • Subscriptions
  • Fixed
  • 185 Views
  • 2 comments
  • 1 votes

Getting an "Address Invalid" error when required to add address

We've received new reports of users who are unable to add their addresses for sales tax collection, and the form doesn't accept it as the correct address. Most reports are getting an 'Invalid ZIP code error'.

image.png
  • Moderator
  • Moderator
  • We've received new reports of users who are unable to add their addresses for sales tax collection, and the form doesn't accept it as the correct address. Most reports are getting an 'Inval...
  • Xenia
  • Moderator
  • 3287 Views
  • 5 comments
  • 5 likes
  • Subscriptions
  • Fixed
  • 3287 Views
  • 5 comments
  • 5 votes

"Activate" option missing for Premium for Students + Hulu bundle

Hey folks, We've received reports that, after successful signup to the Premium for Students Intro offer, users cannot find the "Activate" button under Hulu on the Your Services menu (spotify.com/account/your-services). If you're experiencing this iss...

  • Spotify Legend
  • Hey folks,   We've received reports that, a fter successful signup to the Premium for Students Intro offer, users cannot find the "Activate" button under Hulu on the Your Services menu ( sp...
  • Katerina
  • Spotify Legend
  • 3174 Views
  • 6 comments
  • 24 likes
  • Subscriptions
  • Fixed
  • 3174 Views
  • 6 comments
  • 24 votes

Downtime November 11th: Issues updating payment methods

Hey folks, We've received some reports form users that are currently unable to update their payment method, getting an 'Oops, something went wrong' error. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports form users that are currently unable to update their payment method,  getting an 'Oops, something went wrong' error.    ...
  • Novy
  • Moderator
  • 618 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 618 Views
  • 2 comments
  • 0 votes

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