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Issue with storage option switching from SD Card to internal

Plan

Premium

Country

US 

Device

Moto X4

Operating System

Android Pie

 

My Question or Issue

 This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of songs downloaded offline because my service is terrible and I also spend a lot of time in the mountains. Before I I update my phone to the new Android Pie OS there was no problems. Now everytime I reset my phone I think spotify cannot see my SD card at first and tries to download all the music to its internal storage and I have to go back in and tell it to store it in the SD card. That is extremely annyoing but not the end of the world. What is really frustrating is that I think all of the downloaded songs are still on the SD card and just keep redownloading and taking up space. Eventually this will cause me to reformat the card which will be a major pain for me since I store a large amount of photos on there also. Is anyone else have this problem? I have already uninstalled and reinstalled the application so any other suggestions or help?

Hey there.

 

We just wanted to let you know that we've looked into this with the right folks now.

 

We are currently trying to resolve the issue. We don't have a timeframe for a fix, but we're really glad you let us know about this. If you have any other questions, just let us know!

 

Keep your app up-to-date and have a nice day 🙂

Comments
marcellocaps

I have the same issue, Samsung A52S Android 12. I have forced the app to install onto the SD card to see if it resolves the issue, though this will likely cause other issues! Absolutely ridiculous that this has been an ongoing issue for years. Simply wait for the SD card to mount correctly after a cold restart (The data verification makes no difference)

 

Update July 2022:

 

forcing the app to install onto the SD card resolves the issue as the app can't start before the SD card is mounted.

 

@user-removed: Add a simple to check to wait to wait for the SD card to mount before downloading anything and add an option to pause downloads.

Nyx3

Having the same issue on my Samsung S20 FE. 

 

Absolutely ridiculous that this bug has been left unaddressed for literal years. Very much considering switching to another service  

 

 

gustavomt98

S20 FE, same problem

shayismyname

Three years and this problem is still happening to premium customers.  Same with the glitch that happens if spotify is set to offline when the app or phone updates and restarts, where you cannot log in unless you uninstall the app.  This service is $10 a month. I still have to manually fast forward through ads on podcasts when I pay for premium.  Come on guys!

BodomFox

How this critical bug still exists since 2019? Downloads is what I subscribed to premium for and it's "not right now".

lsahjpaul99

I'm honestly so disappointed in this company after tirelessly convincing many of my friends and family (on iOS) to switch to Spotify from Apple music as I'm their go to person for tech advice and personally I prefer Spotify. I feel so ashamed that I've been recommending this app which we ALL pay for and meanwhile I haven't even been able to get a single response back from anyone on the dev team regarding this issue. In today's world where my Samsung flagship main device is $1900...are you seriously telling me the biggest complaint I have surrounding my smartphone is my choice of music streaming service completely dropping the ball for almost half a decade on a SINGLE issue which makes it IMPOSSIBLE to even POWER CYCLE my device...without having to download 34GB of music back onto my SD card EVERY. SINGLE. TIME. If I sound **bleep** it's because I am but the part of this "unhappy customer" situation that sets it apart is that everyone on this thread has earned the right to be **bleep** at Spotify. I still continue to use this service and every update I see come out that is lacking a resolution for this makes me regret giving it another chance, time and time again. 

 

TLDR; Spofity Devs wake the **bleep** up and please allow this service to be truly as great as we know it has the potential to be. I work in the tech industry and the response time on this issue is abysmal. They should be ashamed and lucky we aren't pestering them for refunds/credits. 

dgs2-q_s9hk3h
let me guess your SD card is encrypted isn't it? well try this. turn
'developer options' on in the settings menu. open the tab, scroll down near
the bottom you will find the setting 'force allow apps on external' turn
this on. close settings find Spotify, long hold it to get the wedgit thrn
click the 'i' to get the app options. force stop the app then click
'storage' it should say 'current storage internal' click on that and change
it to external... answer yes and migrate it to the external card.... there
now let it try and access the SD card before its mounted kinda hard lol
Machew222

Moving the whole app to the SD card does NOT work for very long.  Whenever there is an app update or I reboot my device the whole app installs back to internal storage.  

Corvax

So... This issue is "solved" for me. You know how? They just removed option to choose where to save downloaded content. Now it's being saved only in internal storage. Bravo! It means that I just can't download anything due to internal storage limit. No possibility - no issue😬

It's not what I was waiting for really. 

UPD. The above happened because I set to use external card as a part of internal memory. It was working very slowly for all apps and I reset it back as normal external one.

ebal58

I'm from the Philippines and I have this issue also. I tried everything, even reformatting my SD card. Every time I restart my phone, Spotify reverts back to the default storage and re-downloads all my saved music. It wasn't an issue before, mine only happened during the latest updates of Spotify. It's quite disturbing 'coz every time I go out of my house, I have to make sure everything I've downloaded are really in my phone. Updates are supposed to be fixes from previous issues on the app. Hope this will be fixed soon in the coming months 'coz I'm really trying to be 'loyal' here with Spotify and not transfer to Apple Music. Spotify playlists for me are way 'more arranged and organized' and the music in their playlists carefully grouped together in their proper genre. This is by experience when I used the trial version of the competition before and compared it. My many years of Spotify usage will not easily make me transfer to another app I've used only in a month's trial. Albeit this current issue, I will likewise still patiently wait until the HIFI version of Spotify comes.