Help Wizard

Step 1

NEXT STEP

Low volume when casting Spotify

Hello

I had been using spotify with several google home devices for a few months with no problem.

It started about 1 month ago for no reasons: I have a very low volume when casting spotify on my devices:

Harman Kardon Citation 500

Google home mini

 

It means when I use google assistant or any other app (tunein for radio, bluetooth on the speaker..) the volume is perfectly fine and loud. When I Switch to Spotify I have to double the volume level at least to get the same output...!

 

Harman Kardon support couldn't help me at all so I hope someone can give me a solution ?

I've try unplugging the speakers, factory reset... didn't work

 

Thank you !

PS: i'm not a native english speaker so I hope I was clear enough

 

 

Hey folks,

 

Thank you for reporting this issue to us and for all your valuable information.

 

We just wanted to let you know that the right folks are looking into this.

 

We're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest version.

 

Thanks again!

Comments
TonyY83
  1. Please fix this issue. I have to listen to Spotify at 5% on all my google devices which makes adjustments very uncomfortable. Next to that I can't hardly understand the assistant when it answers. On the opposite I tested Amazon Music where listening at 30% is totaly fine.
jeremie974

4 year old issues still not solved

Roy35

Hello All,

 

The problem is solved!!!! You just have to turn off ‘Audio normalisation’ 

 

I had this problem for a long time. I cancelled my Spotify subscription and went to Deezer for a couple of years. But now I went back to Spotify because the sound and castingvolume is great now when you turn off Audio Normalisation.

 

 

hendersj

I don't think that constitutes a "solution".

 

Audio normalization is about ensuring that all tracks play at relatively the same volume.  It's a form of "amplitude compression", if you will.

 

This can be desirable when listening to music on headphones.  Turning this off when you cast and on when you're using headphones is a poor user experience; more to the point, you may want audio normalization on a cast target so you can hear the quiet stuff when it's playing and aren't blown out of your seat when something loud plays.

 

A good example of this is to listen to "Neptune" from The Planets, and follow it with the main titles for Star Wars.  Listen really closely to when Neptune ends.  It's really hard to tell if you're just listening.  But you'll *definitely* know when the Star Wars theme starts.  (I had a cassette years ago that put these two pieces back to back - and I wasn't familiar with Neptune.....and was listening on headphones).

 

Audio Normalization makes that less likely to be surprising.

 

It doesn't change the audio input to a "line level" input, which is what's needed.