[MacOS] Desktop app crashing, Home page not loading

[Yordan]

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.

This is being investigated.

[ronaldoortiz1958]

I have the same issue here. It started after update to Sonoma iOS.

[Yordan]

Hey everyone,

In case you're experiencing this issue, make sure to give it a like and provide us with the following info (if you haven't already):

• Your OS version.
• The version of Spotify you're running.
• The troubleshooting you've tried so far.

Thanks! We'll pass the info on to our tech folks so they can look further into this.

As always, rest assured we'll keep you posted here as soon as we have any new information to share, so Subscribe to the thread to stay tuned!

[xmen9999]

1. MacOS 14.0 (23A344)

2. Spotify for macOS (Intel) 1.2.21.1104.g42cf0a50

3. Home page refuses to load - an error message "Something went wrong" is displayed

[Nige06]

Same issues as others after Upgrading to Sonoma.

1. MacOS 14.0 (23A344)

2. Spotify for macOS (Apple Silicon) 1.2.21.1104.g42cf0a50

3. Have tried troubleshooting a in this thread but still have the same 'Something went wrong' issue.

[phpercyho]

Same issue with the desktop app
1. macOS 14.0 (23A344)

2. Spotify for macOS (Apple Silicon) 1.2.21.1104.g42cf0a50

3. Tried clearing cache files and some files in storage folder but did not work

[ahsanul7haque]

Current Spotify Version

Spotify for macOS (Apple Silicon) 1.2.21.1104.g42cf0a50

Plan

Premium

Country

United States

Device

Macbook Pro 2021 (Apple M1 Max)

Operating System

Sonoma 14.0 (Public Release)

Issue
Once the desktop app is open, it loads for some time and shows the "Something went wrong" error message. Home screen never show up. This issue started after updating to the latest version of Spotify. I never faced this issue with the previous version of Spotify for macOS (Apple Silicon) 1.2.20.1218.

I have already tried the 'clean reinstall' and 'check host file' solutions suggested in the other threads, but had no luck. Can you please quickly look into this issue and provide me a solution?

[dwhahn80]

MacBook Air (M2, 2022)

Mac OS 14.0 (23A344)

Spotify 1.2.21.1104.g42cf0a50 for Apple Silicon

This only happens in the Spotify app. On the web player (Microsoft Edge dev) everything is displayed correctly. So I think it is not a problem with my internet service provider but due to the app itself. A clean reinstall could not improve the situation for me. I hope it will be fixed in the next update.

[AndrewEQ]

Hi there,

I have the same issue, desktop Spotify was working fine before upgrading to macOS Sonoma.

Have tried all the solutions mentioned but definitely believe that bu1ka has found the technical issue behind it:

https://community.spotify.com/t5/Ongoing-Issues/MacOS-Desktop-app-crashing-Home-page-not-loading/idc...

My specs:

Plan

Premium

Country

South Africa

Device

MacBook Air (M1)

Operating System

Sonoma 14.0 (Public Release)
Current Spotify Version

Spotify for macOS (Apple Silicon)
1.2.21.1104.g42cf0a50

[NArnold12]

OS Version: 14.0 (23A344)

Spotify Version: Spotify for macOS (Apple Silicon)
1.2.21.1104.g42cf0a50

Troubleshooting so far: I've done both a normal and clean uninstall (as suggested by a previous comment). I've made sure my VPN is off and I've tried different network connections. The web-based Spotify correctly displays the home page, it's only the mac app that is showing "something is wrong". 

[stanleyxxie]

Hi Spotify, 

I already explained my issue here:

https://community.spotify.com/t5/Desktop-Mac/Something-went-wrong/m-p/5645795#M551687

I attempated to clear the folders related Spotify but couldn't find one under 'Cache' or 'Application Support''

I also tried do clean reinstall but the same issue still persist.