Premium users hearing ads in music

[Maria]

We've received reports that active Premium users are hearing ads interrupting their music listening experience.

[yxvbx]

 

[Dawn22]

Yes, I was just logging in to see why this is happening as of today. I double checked and per the user agreement "premium" accounts do NOT have ads which is why I pay for premium. Spotify, please respond. thank you

[osoyogi]

Are you really suggesting "restart 3 times" as a solution? Come on...

[cilantro3342]

This is just a broken Spotify Ad, seems that the Spotify team deleted the resource but forgot to delete the ad.

[halfisglassfull]

@Novy As requested, a screenshot of the ad, next my account status indicating that I am a premium use

[rednblu]

Thanks, everybody-- For working this out for me.

Thank you and thank you!

[AntiChristPanda]

This just started to happen to me today, seems like this issue is still not fixed, which is annoying. I pay to not have ads, so maybe they should refund those of us who have premium and are still getting ads, for this month?

[Lizzard]

I was not able to fix this by logging out manually, but resetting the 2FA forced a logout on all devices, and after that it was fixed for me.

[Ferris134]

I have done all that is recommended. Login, logout 2-3x. Uninstall, reinstall the app. Nothing works.  Its been several days now!  I'm paying for premium,  I don't want ads.  Do I get a refund?! LOL 

[sancortor]

give us a refund bruh this is legitimately unacceptable, this should be illegal if we don’t get our money back