Spotify app is skipping after a few seconds on Samsung TVs

[Kiril]

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

[Kiril]

I had the same problem, no sound and endless skipping of playlist on my android tv app. I solved it in my setup and i believe this post is the solution, because i can toggle the error. It's a home network problem. My setup: I have an internet fiber modem/router and behind it a TPlink deco mesh system. This runs in Router mode (default for many devices). Several android/web instances of spotify are running on this mesh network. When changing the Deco system to Acces Point mode (thus expanding the network from the fibermodem/router) the problem dissapeared instantly. Switching back to router mode initiated the problem again. What also worked was connecting the TV with wifi of utp cable to the Deco system when in router mode.

Multiple spotify instances on the same network are communicating with eachother when running from the same internet ip adress. The problem occurs when a spotify device on layer 2 (which is able to connect to layer 1) but the spotify device on layer 1 cannot connect to layer 2 due to the inaccessable router settings when in router mode -> ERROR! skipping fail etc initiated.

The setup when NOT working: (Android TV directly is the ISP modem)

[ISPMODEM]                 Android tv is cutoff from the home network due to router mode of layer 2.
|   |__ [ANDROID TV/BX + spotify] other Ip range eg: 192.168.0.x] [LAYER 1]
|
|___[ROUTER HOME NETWORK] __ [Phone + spotify] IP range eg: 192.178.2.x] [LAYER 2] ** ROUTER MODE ***
          |___________________________ [Tablet + spotify] IP range eg: 192.178.2.x]
          |___________________________ [Printers/PC's etc] IP range eg: 192.178.2.x]

What is working:

[ISPMODEM]                                   every device same IP range (router in Acces Point mode)
|   |_____ [ANDROID TV/BX + spotify] Ip range eg: 192.168.0.x] [LAYER 1]
|
|________[ROUTER HOME NETWORK] _____ [Phone + spotify] IP range eg: 192.168.0.x] [LAYER 2] *** AP mode
                  |______________________________ [Tablet + spotify] IP range eg: 192.168.0.x]
                  |______________________________[Printers/PC's etc] IP range eg: 192.168.0.x]

Also Working:

[ISPMODEM]
|                                                  every device behind the router, same network range
|                 *** Router Mode ***
|________[ROUTER HOME NETWORK] __ [Phone + spotify] IP range eg: 192.168.2.x]
                  |___________________________ [Tablet + spotify] IP range eg: 192.168.2.x]
                  |___________________________ [Printers/PC's etc] IP range eg: 192.168.2.x]

                  |___________________________ [ANDROID TV/BX + spotify] same range: 192.168.2.x]

SOLUTION:

Basically all registered devices (including the (android) TV) must be on the same network AND in the same ip range.

[edit 28-10-2024:21:49]

[Bertv123]

Same issue with my Samsung Frame QE43LS03AAU. No sound and after 9 seconds switch to another song from another playlist. After contacting with Samsung, reset of tv, app's refreshed, app's reinstalled. No improvement. Very annoying. Logging out is difficult almost no time to log out from the app. 

[Neto-Barros]

Any update on the issue with the Spotify APP restarting every 9 seconds on Samsung TVs?

@Kiril

[istansfield]

Having same problem on NVIDIA Shield. Latest updates across devices. Shield connected to Samsung TV. 10 seconds no music then skips song. Been happening for months now.

[Kevinjohn2]

Hey @Everyone, I connected my TV to my phone's hotspot and spotify started working normally. That made me realize that this entire issue could have something to do with the router's DNS settings.

After changing the DNS settings on my TV to 8.8.8.8, normal playback resumed after switching back to the wired connection. If you can log in to your router, try changing the primary DNS to either 8.8.8.8 and the secondary one to 8.8.4.4. For protection against malware, you can try 1.1.1.2 for the primary DNS and 1.0.0.2 for the secondary DNS.

If I'm not wrong, this issue has something to do with your network settings, so try tweaking that and see if it resolves the issue. Good luck!

[toddles7]

Yes same issue is happening with my Samsung Sheriff 65 Inch TV. The spotify app jumps to different songs and nothing plays. No audio, skips to multiple songs. Have done all the basic troubleshooting like reinstalling the apps on both TV and phone, checking for updates, deleting accounts and reinstalling. Nothing works. 

[scheino]

@Kevinjohn2 : Thanks for pointing me in the right direction. I could also get it to work when using my phone as a WiFi hotspot. Unfortunately, my router firmware does not allow to set custom DNS servers. I tried setting the DNS directly on the TV, but that didn't help. So, I need to find a way to set the DNS on the router side. Maybe I can put it in bridge mode and use another older router that I have lying around to do the DNS and DHCP thing. 

Anyway, it's still strange that only the Spotify app doesn't work correctly, so there's definitely something wrong with the app. Would be much easier for all of us if that could just be fixed once and for all.

@Kiril 

[Kevinjohn2]

@scheino , I'm not sure if this will work for you, but it did for me. If you're using a wired connection for your TV from the router, first set the the DNS manually on the TV. Now switch to the Mobile Hotspot and play a song on Spotify.

While the song is playing and without exiting the Spotify app, switch the connection back to Wired. Then press the return button on your remote until you're back on Spotify. Resume playback and see if that works. Dunno if that works for wireless connections as well, but it did for my wired setup.

Spotify hasn't stopped working correctly after that, even after long-pressing the power button to restart the TV. 

[scheino]

@Kevinjohn2  Will definitely give that a shot later today. Will report if it worked. Thanks again

[Kevinjohn2]

Alrighty. Hope it works.

[scheino]

Unfortunately, it didn't.