Users getting a black screen when trying to watch music videos on full screen

[Yordan]

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

[Yordan]

Hi everyone,

Our tech team is currently looking into this. In the meantime, you can try the following workaround discovered by our fellow Community members @dagermohamed and @twisted2777 - that should do the trick:

1. Press Win + R to open Run.
2. In the new window that shows up, type the following: SystemPropertiesAdvanced and press Enter.
3. Under "Performance", make sure Animate controls and elements inside windows is switched on.
   
   

As always, we'll keep you folks posted as soon as we have any updates, so make sure to add your vote and Subscribe to the thread from the three dots menu to stay tuned 👍

[Vasil]

Hey folks,

We've received a confirmation from our tech team that this should be fixed so we'll be marking this thread as resolved 🙂 In case you experience any further issues, don't hesitate to reach back to us in the Help boards. 
Cheers!

[#4]

When I watch JRE the video shows up in the mini player on the top right corner but when I go to expand the player view or go full-screen the video goes away. What did I do? I used to work but for some reason now it doesn't

[alphalzr]

Hey, This issue is not fixed, I am having this issue currently, same as reported by other screenshots in the thread. I cannot use the fixes in this thread, as I use Arch Linux. Help?

[114879996]

That did it, thanks 🙂