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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify freezes: Have to force quit: Music still plays

My spotify will freeze about a minute into the song. Everytime, no matter the song. It will not let me click anywhere else which leads me to have to force quit on my Mac Pro. This only began happening after the newest update. I just want to listen to...

  • Casual Listener
  • My spotify will freeze about a minute into the song. Everytime, no matter the song. It will not let me click anywhere else which leads me to have to force quit on my Mac Pro. This  only began ha...
  • trystandeverill
  • Newbie
  • 351 Views
  • 7 comments
  • 1 likes
  • Closed
  • 351 Views
  • 7 comments
  • 1 votes

Spotify dropouts with Chromecast

Issue:When playing Spotify to a Chromecast device,there are frequent dropouts -- anywhere from 1-30 seconds, or it just freezes. I originally had a 1st gen Chromecast plugged into my home theatre, and this had been working perfectly. I tried adding a...

  • Casual Listener
  • Issue: When playing Spotify to a Chromecast device,there are frequent dropouts -- anywhere from 1-30 seconds, or it just freezes. I originally had a 1st gen Chromecast plugged into my home theatre, ...
  • MonicaM_Bogota
  • Roadie
  • 350 Views
  • 3 comments
  • 1 likes
  • Hardware Partner
  • Closed
  • 350 Views
  • 3 comments
  • 1 votes

No Sound Through Onkyo TX-RN646

Hi,Since around 2-3 weeks ago, I can't remember to be exact, no sound is coming through my reciever from Spotify. The reciever is working fine, spotify on my iPad, pc and mobile are working fine, but when I go to listen on other devices and select th...

  • Casual Listener
  • Hi, Since around 2-3 weeks ago, I can't remember to be exact, no sound is coming through my reciever from Spotify. The reciever is working fine, spotify on my iPad, pc and mobile are working fine, b...
  • GrWhShark
  • Newbie
  • 6306 Views
  • 13 comments
  • 1 likes
  • Fixed
  • 6306 Views
  • 13 comments
  • 1 votes

Simple UI and Warning Fix

I have Spotify premium and have downloaded my songs to my phone. Thank you for that option, however, why not add a warning pop-up when one accidentally turns off the download option. This has lost all my offline songs when I am in a remote area with ...

  • Casual Listener
  • I have Spotify premium and have downloaded my songs to my phone. Thank you for that option, however, why not add a warning pop-up when one accidentally turns off the download option. This has lost al...
  • Hubo
  • Community Legend
  • 194 Views
  • 5 comments
  • 1 likes
  • Not An Issue
  • 194 Views
  • 5 comments
  • 1 votes

High data usage offline playlist

Hi. Yesterday I noticed high data consumption while using offline playlists. I see that this problem is old but stil not resolved. I'm using lastest IOS 10.2 and lastest version of app 6.8.0.3786. Could you please verify?

  • Casual Listener
  • Hi. Yesterday I noticed high data consumption while using offline playlists. I see that this problem is old but stil not resolved. I'm using lastest IOS 10.2 and lastest version of app 6.8.0.3786. Co...
  • Jason
  • Spotify Legend
  • 667 Views
  • 17 comments
  • 1 likes
  • iOS
  • Fixed
  • 667 Views
  • 17 comments
  • 1 votes

Unable to play on Sonos.

Hello. I'm trying to use Spotify with Sonos. Keep getting unable to play... connection to Spotify was lost.Never had this issue before and I've had Sonos for a few yearsI can play other sources like on my device SoundCloud etc.Using iPhone app.Dan.

  • Casual Listener
  • Hello. I'm trying to use Spotify with Sonos. Keep getting unable to play... connection to Spotify was lost. Never had this issue before and I've had Sonos for a few years I can play other sourc...
  • Maria_B
  • Moderator
  • 358 Views
  • 9 comments
  • 1 likes
  • Closed
  • 358 Views
  • 9 comments
  • 1 votes

Cannot get notifications from friends

Hi.Friends of mine (who follow me and whom I follow) send me messages notifications to albums, playlists etc. through Spotify, but I don't get anything ever. I'm a Free User. Do I need to get Premium?

  • Casual Listener
  • Hi. Friends of mine (who follow me and whom I follow) send me messages notifications to albums, playlists etc. through Spotify, but I don't get anything ever. I'm a Free User. Do I need to ge...
  • Lee
  • Spotify
  • 199 Views
  • 5 comments
  • 1 likes
  • Notifications
  • Closed
  • 199 Views
  • 5 comments
  • 1 votes

Spotify on LG Smart TV - 43LH5500

Hi, I've read that all 2013 LG Smart TV have spotify. I can not find app in the store, I try to update LG TV to newest firmware version, but Spotify is not in Premium section as you support-help section says.

  • Casual Listener
  • Hi, I've read that all 2013 LG Smart TV have spotify. I can not find app in the store, I try to update LG TV to newest firmware version, but Spotify is not in Premium section as you support-help se...
  • adaltoledo
  • Newbie
  • 177 Views
  • 3 comments
  • 1 likes
  • LG
    LG Smart TV
    Smart TV
  • Closed
  • 177 Views
  • 3 comments
  • 1 votes

Stuttered playback Spotify Connect

Spotify Connect have always worked on my Yamaha RX-V479 until today. Playback is stuttering and is unbearable. Updated the Yamaha firmware, reinstalled Spotify on all mobile devices but issue remains. Internet radio works so it's not the connection o...

  • Casual Listener
  • Spotify Connect have always worked on my Yamaha RX-V479 until today. Playback is stuttering and is unbearable. Updated the Yamaha firmware, reinstalled Spotify on all mobile devices but issue remains...
  • Alejandro_C
  • Spotify Legend
  • 201 Views
  • 3 comments
  • 1 likes
  • spotify connect
  • Fixed
  • 201 Views
  • 3 comments
  • 1 votes

Spotify Windows App Wrong Translation (TR)

When i turned off my internet connection i saw this text on right of my spotify app screen.And it says; Friend stream cannot be use while offline (Arkadaş akışı çevrimdışı olarak kullanılamaz)To use friend stream please go offline (Arkadaş akışını yü...

  • Casual Listener
  • When i turned off my internet connection i saw this text on right of my spotify app screen. And it says;   Friend stream cannot be use while offline (Arkadaş akışı çevrimdışı olarak kullanıla...
  • Alejandro_C
  • Spotify Legend
  • 127 Views
  • 3 comments
  • 1 likes
  • Desktop
    Windows
  • Not An Issue
  • 127 Views
  • 3 comments
  • 1 votes

Losing Playlists

I have Spotify Premium and am losing playlists every day. Today I logged in and had all my playlists, then 5 minutes later they disappeared, in front of my eyes.I don't really have time to keep rebuilding my playlists every day.Is this a known issue?...

  • Casual Listener
  • I have Spotify Premium and am losing playlists every day. Today I logged in and had all my playlists, then 5 minutes later they disappeared, in front of my eyes. I don't really have time to keep reb...
  • flboffin
  • Music Fan
  • 122 Views
  • 4 comments
  • 1 likes
  • Closed
  • 122 Views
  • 4 comments
  • 1 votes

Spotify unable to connect to bluetooth Bose speaker after new update

Please help, I've tried all the troubleshooting I can find but my bose speaker is no longer listed as a device to connect to through the spotify app even though my phone is paired with the speaker. I will have to cancel my premium membership if I can...

  • Casual Listener
  • Please help, I've tried all the troubleshooting I can find but my bose speaker is no longer listed as a device to connect to through the spotify app even though my phone is paired with the speaker.&n...
  • jmi66
  • Casual Listener
  • 475 Views
  • 6 comments
  • 1 likes
  • Closed
  • 475 Views
  • 6 comments
  • 1 votes

Like a song from a daily mix crashes app on android

Hi there, Since last update I cannot (dis)like a song when playing from a daily mix. When I call the action from the notification, the player simply stops.When I call the action from the player activity, heart becomes green, then whole screen becomes...

  • Casual Listener
  • Hi there,   Since last update I cannot (dis)like a song when playing from a daily mix.   When I call the action from the notification, the player simply stops. When I call the action f...
  • Mara_F
  • Roadie
  • 216 Views
  • 3 comments
  • 1 likes
  • Android
  • Fixed
  • 216 Views
  • 3 comments
  • 1 votes

Spotify Connect outside LAN should be optional

According to this post https://community.spotify.com/t5/Ongoing-Issues/As-an-user-I-can-even-control-Spotify-Connect-Devices-after/idc-p/1393781#M16156, it is apparently working as designed that Spotify Connect can control items outside the LAN you a...

  • Casual Listener
  • According to this post https://community.spotify.com/t5/Ongoing-Issues/As-an-user-I-can-even-control-Spotify-Connect-Devices-after/idc-p/1393781#M16156, it is apparently working as designed that Spot...
  • JuanSebastian
  • Roadie
  • 166 Views
  • 1 comments
  • 1 likes
  • Connect
    Connect DIFFERENT WIFI NETWORK
  • Not An Issue
  • 166 Views
  • 1 comments
  • 1 votes

Keeps freezing on all devices

Spotify keeps freezing, wont let me change the song, does its own thing. Keeps saying spotify is not responding or not loading or something all the time on all my devices on the web player and on my phone. It works sometimes but most of the time it i...

  • Casual Listener
  • Spotify keeps freezing, wont let me change the song, does its own thing. Keeps saying spotify is not responding or not loading or something all the time on all my devices on the web player and o...
  • JuanSebastian
  • Roadie
  • 184 Views
  • 3 comments
  • 1 likes
  • Spotify never works
  • Closed
  • 184 Views
  • 3 comments
  • 1 votes

Spotify recommends songs that are not available

Spotify recommends I add Nemesis by Shriekback to my playlist, but the song is unavailable. Surely the unavailability should determine no recommendations can be made.

  • Regular
  • Spotify recommends I add Nemesis by Shriekback to my playlist, but the song is unavailable. Surely the unavailability should determine no recommendations can be made. 
  • vinmichna
  • Newbie
  • 457 Views
  • 6 comments
  • 1 likes
  • Desktop
  • Closed
  • 457 Views
  • 6 comments
  • 1 votes

Extremely bad performance right now

The Android app is after the latest update working extremely bad. The only new feature added seems to be the "loose customers feature". Music pauses efter a few seconds ...time indicator continues to run but there is no sound. And the new design ...t...

  • Casual Listener
  • The Android app is after the latest update working extremely bad. The only new feature added seems to be the "loose customers feature". Music pauses efter a few seconds ...time indicator continues to...
  • JuanSebastian
  • Roadie
  • 113 Views
  • 4 comments
  • 1 likes
  • Android
  • Closed
  • 113 Views
  • 4 comments
  • 1 votes

Private playlists listed as public

I really enjoy creating playlists for characters from my favorite fandoms. However, I want some of these to be private, so I click the 3-dot icon and then "Make private". But then, when I look at my account (not logged in as me) it shows those suppos...

  • Regular
  • I really enjoy creating playlists for characters from my favorite fandoms. However, I want some of these to be private, so I click the 3-dot icon and then "Make private". But then, when I look at my ...
  • Sophia
  • Roadie
  • 162 Views
  • 3 comments
  • 1 likes
  • private playlists
    Public Playlists
  • Fixed
  • 162 Views
  • 3 comments
  • 1 votes