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Ongoing Issues

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Forum Posts

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

ios_not_logging_in

Newbie

14897 Views

24 comments

86 likes

Accounts
iOS
Fixed
  • 14897 Views
  • 24 comments
  • 86 votes

Unable to Download Podcast Episodes on Android Devices

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails.

Moderator

Moderator

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails. ...

Yordan

Moderator

579 Views

15 comments

3 likes

Android
Fixed
  • 579 Views
  • 15 comments
  • 3 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

Moderator

Moderator

Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.

Maria

Moderator

137792 Views

140 comments

832 likes

Other
Fixed
  • 137792 Views
  • 140 comments
  • 832 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

Moderator

Moderator

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...

MihailY

Moderator

110171 Views

420 comments

802 likes

Android
Not Right Now
  • 110171 Views
  • 420 comments
  • 802 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

Moderator

Moderator

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...

Damogran72

Newbie

57075 Views

215 comments

342 likes

Desktop
Case Closed
  • 57075 Views
  • 215 comments
  • 342 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

Moderator

Moderator

Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...

Vasil

Moderator

43224 Views

181 comments

501 likes

Other
Fixed
  • 43224 Views
  • 181 comments
  • 501 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Sp0tifyDoesntWork

Newbie

5973 Views

22 comments

31 likes

Other
Under investigation
  • 5973 Views
  • 22 comments
  • 31 votes

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

yashedp

Newbie

20193 Views

92 comments

83 likes

Desktop
Not Right Now
  • 20193 Views
  • 92 comments
  • 83 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Demrayhalen

Music Fan

9207 Views

24 comments

57 likes

iOS
Fixed
  • 9207 Views
  • 24 comments
  • 57 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

bokfan83

Newbie

14578 Views

40 comments

97 likes

iOS
Fixed
  • 14578 Views
  • 40 comments
  • 97 votes

Downtime June 12th: Several Spotify services are down

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

Moderator

Moderator

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

D3M0NCH1P

Visitor

20992 Views

49 comments

55 likes

Other
Fixed
  • 20992 Views
  • 49 comments
  • 55 votes

Popular songs can't be played on artist profile

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

Moderator

Moderator

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

MihailY

Moderator

1865 Views

13 comments

8 likes

Desktop (Mac)
Desktop (Windows)
Fixed
  • 1865 Views
  • 13 comments
  • 8 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

Moderator

Moderator

Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.

Ebbeone

Visitor

20094 Views

84 comments

92 likes

Other
Fixed
  • 20094 Views
  • 84 comments
  • 92 votes

Gear icon in Your Episodes is unresponsive

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.

Moderator

Moderator

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on.   This seems to affect the Android mobile app only.

Karnaplosky

Casual Listener

12292 Views

57 comments

48 likes

Your Library
Fixed
  • 12292 Views
  • 57 comments
  • 48 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

eq4192

Newbie

22513 Views

90 comments

119 likes

Other
Fixed
  • 22513 Views
  • 90 comments
  • 119 votes

[Downtime 10.09.] Web log in and other related services are currently down

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well.This is currently being looked into!

Moderator

Moderator

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well. This is currently being looked into! &nbs...

Shade234

Newbie

4728 Views

5 comments

14 likes

Other
Fixed
  • 4728 Views
  • 5 comments
  • 14 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Moderator

Moderator

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Blitherose

Newbie

12270 Views

31 comments

46 likes

Other
Fixed
  • 12270 Views
  • 31 comments
  • 46 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

Kyxer19

Newbie

70081 Views

315 comments

438 likes

Other
Not Right Now
  • 70081 Views
  • 315 comments
  • 438 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

Casual Listener

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...

kellzilla

Newbie

54345 Views

220 comments

357 likes

Your Library
Fixed
  • 54345 Views
  • 220 comments
  • 357 votes

[Sonos] Spotify randomly starts playing another song

We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices. This can usually be observed at night, where after several hours of playing the correct track (fo...

Moderator

Moderator

We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices.   This can usually be observed a...

Yordan

Moderator

7062 Views

11 comments

42 likes

Other
Fixed
  • 7062 Views
  • 11 comments
  • 42 votes