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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

  • Moderator
  • Moderator
  • We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.
  • Yordan
  • Moderator
  • 22978 Views
  • 181 comments
  • 152 likes
  • iOS
  • Fixed
  • 22978 Views
  • 181 comments
  • 152 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

  • Moderator
  • Moderator
  • Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
  • Yordan
  • Moderator
  • 4440 Views
  • 18 comments
  • 77 likes
  • Android
    Mobile
  • Fixed
  • 4440 Views
  • 18 comments
  • 77 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • tinned_fish
  • Newbie
  • 28864 Views
  • 215 comments
  • 321 likes
  • Other
  • Fixed
  • 28864 Views
  • 215 comments
  • 321 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 21360 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 21360 Views
  • 111 comments
  • 232 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • flystar333
  • Casual Listener
  • 35873 Views
  • 80 comments
  • 316 likes
  • iOS
  • Fixed
  • 35873 Views
  • 80 comments
  • 316 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 61529 Views
  • 284 comments
  • 500 likes
  • iOS
  • Fixed
  • 61529 Views
  • 284 comments
  • 500 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...
  • Joan
  • Moderator
  • 13272 Views
  • 101 comments
  • 116 likes
  • Mobile
  • Fixed
  • 13272 Views
  • 101 comments
  • 116 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Ivelina
  • Moderator
  • 198505 Views
  • 618 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 198505 Views
  • 618 comments
  • 1857 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...
  • Yordan
  • Moderator
  • 19572 Views
  • 65 comments
  • 49 likes
  • iOS
  • Fixed
  • 19572 Views
  • 65 comments
  • 49 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • Joan
  • Moderator
  • 49318 Views
  • 349 comments
  • 323 likes
  • Desktop (Windows)
  • Fixed
  • 49318 Views
  • 349 comments
  • 323 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • KatFMarks
  • Newbie
  • 44739 Views
  • 288 comments
  • 401 likes
  • Other
  • Not Right Now
  • 44739 Views
  • 288 comments
  • 401 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • sfirgebvss5u72f
  • Newbie
  • 25714 Views
  • 218 comments
  • 294 likes
  • iOS
  • Fixed
  • 25714 Views
  • 218 comments
  • 294 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • dt3ft
  • Casual Listener
  • 50801 Views
  • 230 comments
  • 213 likes
  • Other
  • Fixed
  • 50801 Views
  • 230 comments
  • 213 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Alimac03
  • Visitor
  • 30288 Views
  • 100 comments
  • 220 likes
  • Other
  • Under investigation
  • 30288 Views
  • 100 comments
  • 220 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • FartBoxTonguePuncher
  • Newbie
  • 7877 Views
  • 49 comments
  • 122 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 7877 Views
  • 49 comments
  • 122 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

  • Moderator
  • Moderator
  • Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...
  • RedRobine
  • Newbie
  • 17551 Views
  • 89 comments
  • 97 likes
  • Accounts
  • Fixed
  • 17551 Views
  • 89 comments
  • 97 votes

Spotify login issues

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email address and password" despite using the correct login detai...

  • Moderator
  • Moderator
  • We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email a...
  • Ivelina
  • Moderator
  • 2359 Views
  • 16 comments
  • 9 likes
  • Accounts
  • Fixed
  • 2359 Views
  • 16 comments
  • 9 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • IxxaSchmixa
  • Visitor
  • 29827 Views
  • 146 comments
  • 249 likes
  • Your Library
  • Under investigation
  • 29827 Views
  • 146 comments
  • 249 votes

Top Songs 2023 Playlist Missing

Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

  • Moderator
  • Moderator
  • Hey folks!   We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!
  • Joan
  • Moderator
  • 9231 Views
  • 21 comments
  • 13 likes
  • Other
    Your Library
  • Fixed
  • 9231 Views
  • 21 comments
  • 13 votes

Issues loading the TV app

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further. The issue seems to appear on different operating s...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further....
  • Maria
  • Moderator
  • 4211 Views
  • 57 comments
  • 9 likes
  • Other
  • Fixed
  • 4211 Views
  • 57 comments
  • 9 votes