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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

Moderator

Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.

Ebbeone

Visitor

29874 Views

84 comments

92 likes

Other
Fixed
  • 29874 Views
  • 84 comments
  • 92 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

ritz1981

Visitor

23050 Views

52 comments

34 likes

Android
Fixed
  • 23050 Views
  • 52 comments
  • 34 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

Moderator

Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...

StefanG65

Newbie

52719 Views

150 comments

472 likes

Android
Not Right Now
  • 52719 Views
  • 150 comments
  • 472 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Izzyyy4809

Newbie

12118 Views

25 comments

57 likes

iOS
Fixed
  • 12118 Views
  • 25 comments
  • 57 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

Visitor

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...

N276gf

Newbie

59198 Views

147 comments

918 likes

Not Right Now
  • 59198 Views
  • 147 comments
  • 918 votes

Equalizer issues on desktop

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all.

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

Kojuma

Music Fan

18775 Views

48 comments

32 likes

Desktop
Other
Fixed
  • 18775 Views
  • 48 comments
  • 32 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

Casual Listener

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...

Ash_2

Newbie

97341 Views

342 comments

827 likes

Connect
Not Right Now
  • 97341 Views
  • 342 comments
  • 827 votes

Unable to remove local files from Liked songs

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.

Moderator

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.  

andrewr26

Newbie

14173 Views

13 comments

3 likes

Other
Not Right Now
  • 14173 Views
  • 13 comments
  • 3 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Johamus

Newbie

10757 Views

27 comments

37 likes

Other
Not Right Now
  • 10757 Views
  • 27 comments
  • 37 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

Casual Listener

Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...

Vinoses

Music Fan

98606 Views

87 comments

653 likes

Not Right Now
  • 98606 Views
  • 87 comments
  • 653 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Moderator

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

DullDemon47

Gig Goer

22558 Views

34 comments

46 likes

Other
Fixed
  • 22558 Views
  • 34 comments
  • 46 votes

Unable to create Blends or accept invitations

We received reports from users who are unable to create Blends, or accept invitations for Blends. The error messages "Something went wrong while loading the playlist" and "505 bad getaway" appear.

Moderator

We received reports from users who are unable to create Blends, or accept invitations for Blends.   The error messages "Something went wrong while loading the playlist" and "505 bad getaway"...

Maria

Moderator

6394 Views

25 comments

19 likes

Other
Fixed
  • 6394 Views
  • 25 comments
  • 19 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

Casual Listener

  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...

user-removed

Not applicable

145265 Views

193 comments

478 likes

Android
Desktop
iOS
Won't Fix
  • 145265 Views
  • 193 comments
  • 478 votes

Mix button not working

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

Moderator

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

MihailY

Moderator

6673 Views

8 comments

9 likes

Other
Fixed
  • 6673 Views
  • 8 comments
  • 9 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

Loneliest_Cabin

Spotify

26370 Views

56 comments

50 likes

Your Library
Fixed
  • 26370 Views
  • 56 comments
  • 50 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

Moderator

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...

Alfgo1

Newbie

49531 Views

182 comments

204 likes

Other
Not Right Now
  • 49531 Views
  • 182 comments
  • 204 votes

Downtime May 13th: Support Site not working

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".

Moderator

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up". 

Benjamin781

Newbie

15961 Views

5 comments

2 likes

Other
Fixed
  • 15961 Views
  • 5 comments
  • 2 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

Spotify Legend

Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. ...

Elena

Moderator

307343 Views

357 comments

223 likes

Other
Old Case Closed
  • 307343 Views
  • 357 comments
  • 223 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

Moderator

Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...

Sethyrus

Newbie

37047 Views

129 comments

221 likes

Android
Mobile
Not Right Now
  • 37047 Views
  • 129 comments
  • 221 votes