Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playlists: Creator is shown by username (10 digits) rather than the display name

Whenever I create public playlists, people see my 10 digit Username (1155550360) rather than my display name Maximilian Loose as the Creator. Additionally many people can't find me under my display name or my playlists when searching for them directl...

  • Casual Listener
  • Whenever I create public playlists, people see my 10 digit Username (1155550360) rather than my display name Maximilian Loose as the Creator. Additionally many people can't find me under my d...
  • Rymdkakor
  • Music Fan
  • 801 Views
  • 4 comments
  • 1 likes
  • Case Closed
  • 801 Views
  • 4 comments
  • 1 votes

Blank and clear window screen after windows update

Hey Y'all,I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the background. I've attached 2 screenshots to show what I ...

  • Regular
  • Hey Y'all, I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the ba...
  • chrislineau
  • Visitor
  • 10479 Views
  • 40 comments
  • 51 likes
  • Case Closed
  • 10479 Views
  • 40 comments
  • 51 votes

Playback issues since last update : Android

Plan Premium Country France Device Oneplus 6 Operating System Android 8.1 Application version 8.4.57.803 armV7 My Question or Issue Since the last update I'm encountering several problems that were already flagged as bugs in previous threads, but all...

  • Music Fan
  • Plan Premium Country  France Device Oneplus 6 Operating System Android 8.1  Application version 8.4.57.803 armV7 My Question or Issue  Since the last update I'm...
  • warrenmaynard
  • Newbie
  • 52481 Views
  • 204 comments
  • 564 likes
  • Android
  • Case Closed
  • 52481 Views
  • 204 comments
  • 564 votes

Repeat button blinks when toggled off

Clicking on the "Disable 1 track loop" button makes the green circle blink twice. Why is it a bug: - Disabling the same option on a web player doesn't make double blinking. neither disabling the shuffle option. The general scheme is that the dot just...

  • Casual Listener
  • Clicking on the "Disable 1 track loop" button makes the green circle blink twice.   Why is it a bug: - Disabling the same option on a web player doesn't make double blinking. neither disab...
  • Guido
  • Spotify Legend
  • 1595 Views
  • 6 comments
  • 0 likes
  • Desktop
  • Case Closed
  • 1595 Views
  • 6 comments
  • 0 votes

Pixel 3 USB-C headphones skip function not working

PlanPremiumCountryUS DevicePixel 3Operating SystemAndroid 9 My Question or IssueDouble-clicking the pause/play button on the headphones to skip a song does not work. All other functions pause, play, volume work. I'm using the USB-C headphones that ca...

  • Casual Listener
  • Plan Premium Country US  Device Pixel 3 Operating System Android 9   My Question or Issue Double-clicking the pause/play button on the headphones to skip a song does not work. All...
  • rkw0k
  • Casual Listener
  • 15015 Views
  • 31 comments
  • 27 likes
  • Case Closed
  • 15015 Views
  • 31 comments
  • 27 votes

link of copied playlist has the wrong image

Hey, I made a playlist i wanted to share with some friends on facebook. I sucessfully changed the image in spotify, but whenever i copy this link and post it in fb it shows a wrong image and a false description of the playlist.The songs shown in the ...

  • Casual Listener
  • Hey,  I made a playlist i wanted to share with some friends on facebook. I sucessfully changed the image in spotify, but whenever i copy this link and post it in fb it shows a wrong image and a...
  • booking100stars
  • Visitor
  • 2926 Views
  • 7 comments
  • 1 likes
  • iOS
  • Case Closed
  • 2926 Views
  • 7 comments
  • 1 votes

Spotify Artist shows 0 streams after passing 1000 streams

Dear community, Our band ‘Sorry John’ recently released the single ‘Living on My Own’. Everything went fine and the 1000+ streams were coming closer. However, as soon as we surpassed the 1000 streams, Spotify Artist only shows that we have 0 stream a...

3F3D734C-4D01-48B6-8DFF-CF14377C5C35.png
  • Regular
  •   Dear community,   Our band ‘Sorry John’ recently released the single ‘Living on My Own’. Everything went fine and the 1000+ streams were coming closer. However, as soon as we surpassed...
  • CA64
  • Visitor
  • 13517 Views
  • 2 comments
  • 0 likes
  • artist
  • Case Closed
  • 13517 Views
  • 2 comments
  • 0 votes

Inaccurate Wrapped 2018 Top 100 playlist

PlanPremiumCountry BrazilDeviceSamsung J5Operating SystemAndroid My Question or Issue I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I've really liked tne 2016 and 2017 versions of it, but what whas my surprise when I saw...

  • Casual Listener
  • Plan Premium Country  Brazil Device Samsung J5 Operating System Android   My Question or Issue  I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I'...
  • 123149324
  • Newbie
  • 15839 Views
  • 28 comments
  • 221 likes
  • music
    Other
  • Case Closed
  • 15839 Views
  • 28 comments
  • 221 votes

BBC Playlister problems

Hi I have been saving my playlister tracks from BBC radio programmes and using Spotify to store and play them. However since Feb 2017 none of the tracks i have saved in the BBC playlist have been reflected into Spotify on my Mac using El Capitan or m...

  • Casual Listener
  • Hi   I have been saving my playlister tracks from BBC radio programmes and using Spotify to store and play them. However since Feb 2017 none of the tracks i have saved in the BBC playlist have...
  • jimmyojames
  • Casual Listener
  • 1100 Views
  • 6 comments
  • 1 likes
  • BBC Playlister Spotify problem
  • Case Closed
  • 1100 Views
  • 6 comments
  • 1 votes

Spotify Web Player Stuck on Lowes Ad - Chrome

I have tried every "suggestion" to fix this issue and all have failed. Removed all cookies and searched for specific spotify cookies to removeReinstalled chromeTried another browserComputer restartIncognito browserUninstalled adblockThis issue seems ...

  • Regular
  • I have tried every "suggestion" to fix this issue and all have failed.   Removed all cookies and searched for specific spotify cookies to remove Reinstalled chrome Tried another browser Co...
  • mrgrimmig
  • Casual Listener
  • 3646 Views
  • 10 comments
  • 2 likes
  • Case Closed
  • 3646 Views
  • 10 comments
  • 2 votes

"Videos" and "Video Series" in Search lead to the same page

Hey everyone, If you're seeing that the 'Videos' and 'Video series' tabs lead to the same page on mobile, add a +vote and let us know in a comment. We're looking into this with the right team and will let you know as soon as we have updates. Thanks!

  • Spotify Legend
  • Hey everyone,   If you're seeing that the 'Videos' and 'Video series' tabs lead to the same page on mobile, add a +vote and let us know in a comment. We're looking into this with the right t...
  • Guido
  • Spotify Legend
  • 915 Views
  • 3 comments
  • 1 likes
  • Mobile
  • Case Closed
  • 915 Views
  • 3 comments
  • 1 votes

LTE Not working on Nike Running Club

Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi. premium Device(iPhone Operating System(iOS 10, Android Oreo, ...

  • Casual Listener
  • Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi.  &nb...
  • Peter
  • Spotify Legend
  • 6546 Views
  • 30 comments
  • 19 likes
  • Nike Rubln club LTE
  • Case Closed
  • 6546 Views
  • 30 comments
  • 19 votes

Web player stuck on ad

Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers (safari, firefox) and machine but everytime I log ...

  • Casual Listener
  • Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers...
  • Gottabmxd
  • Newbie
  • 14127 Views
  • 61 comments
  • 15 likes
  • advert
    stuck
    Web Player
  • Case Closed
  • 14127 Views
  • 61 comments
  • 15 votes

Daily Mix of Completely Unfamiliar Music

My Daily Mixes have long been quite good, but now at least one of them is clearly looking at music that I have never listened to (many of the songs appear to be in Hebrew) Is it possibly related to this issue I was having? And is it possible this is ...

  • Casual Listener
  • My Daily Mixes have long been quite good, but now at least one of them is clearly looking at music that I have never listened to (many of the songs appear to be in Hebrew)    Is it p...
  • marcusmwoolley
  • Newbie
  • 2653 Views
  • 8 comments
  • 0 likes
  • Case Closed
  • 2653 Views
  • 8 comments
  • 0 votes

I am offended by the use of the "F" word in commercials..NOT NECESSARRY!...

I don't appreciate the use of the "F" word in a currently running commercial.If this is your way for trying to force me to go premium...I would rather drop out altogether.

  • Casual Listener
  • I don't appreciate the use of the "F" word in a currently running commercial. If this is your way for trying to force me to go premium...I would rather drop out altogether.
  • Peter
  • Spotify Legend
  • 2055 Views
  • 10 comments
  • 2 likes
  • Account
  • Case Closed
  • 2055 Views
  • 10 comments
  • 2 votes

Arrow Key Folder Navigation : The Sequel

In early May, the arrow keys stopped working for navigating folders. Then a month later they were fixed *hooray*. Then about a month ago, they broke again; not completely broke, but mostly broke. I can use the up/down arrows to step through folders a...

  • Roadie
  • In early May, the arrow keys stopped working for navigating folders. Then a month later they were fixed *hooray*. Then about a month ago, they broke again; not completely broke, but mostly broke. &n...
  • Peter
  • Spotify Legend
  • 1457 Views
  • 7 comments
  • 1 likes
  • Case Closed
  • 1457 Views
  • 7 comments
  • 1 votes

Albums (and Artists) cannot be played in offline mode on Samsung Gear Fit 2 Pro

Hi, following scenario:Looking for an Album online via search function. ==> worksSetting the Album to "Download" downloads all the songs. ==> works as well However, when I go into "My Music" (don't whether this ais translated correctly actually it di...

  • Casual Listener
  • Hi,   following scenario: Looking for an Album online via search function. ==> works Setting the Album to "Download" downloads all the songs. ==> works as well   However, when...
  • kukom6
  • Newbie
  • 1550 Views
  • 13 comments
  • 2 likes
  • Offline download
    Samsung Gear Fit 2 (Tizen)
    Samsung Gear Fit 2 Pro
    Samsung Gear Fit 2 Pro (Tizen)
  • Case Closed
  • 1550 Views
  • 13 comments
  • 2 votes

Daily mixes cannot be opened on Android

PlanPremium (Family) DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue : Hello Since 1 week I started losing my daily mixes, one by one, in total I have 5 mixes, and still seeing them on my profile, but when I try to open one of...

  • Regular
  • Plan Premium (Family)  Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue :  Hello Since 1 week I started losing my daily mixes, one by one, in t...
  • Peter
  • Spotify Legend
  • 4718 Views
  • 21 comments
  • 0 likes
  • Case Closed
  • 4718 Views
  • 21 comments
  • 0 votes

MINI

Hi, Just wondering if anyone could help me at all. So I’ve just gotten a new iPhone. On my IPhone 6plus when I connected it to my Mini Cooper 2017 through USB it came up with the Spotify option when I was on the app. However when I connect my USB to ...

  • Casual Listener
  • Hi,    Just wondering if anyone could help me at all. So I’ve just gotten a new iPhone. On my IPhone 6plus when I connected it to my Mini Cooper 2017 through USB it came up with the Spoti...
  • kimwasserman
  • Newbie
  • 389 Views
  • 3 comments
  • 1 likes
  • Case Closed
  • 389 Views
  • 3 comments
  • 1 votes

Web player dislike button in radio doesn't work

Hello! A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hope you can fix it as soon as possible Thank you, Jose.

  • Spotify Star
  • Spotify Star
  • Hello!   A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hop...
  • Katerina
  • Spotify Legend
  • 3171 Views
  • 8 comments
  • 7 likes
  • Web Player
  • Case Closed
  • 3171 Views
  • 8 comments
  • 7 votes