Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Spotify Legend
  • 110044 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Case Closed
  • 110044 Views
  • 585 comments
  • 1471 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

  • Spotify Legend
  • Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. ...
  • Elena
  • Moderator
  • 125160 Views
  • 357 comments
  • 223 likes
  • Other
  • Case Closed
  • 125160 Views
  • 357 comments
  • 223 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...
  • user-removed
  • Not applicable
  • 35847 Views
  • 100 comments
  • 204 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Case Closed
  • 35847 Views
  • 100 comments
  • 204 votes

Playback issues since last update : Android

Plan Premium Country France Device Oneplus 6 Operating System Android 8.1 Application version 8.4.57.803 armV7 My Question or Issue Since the last update I'm encountering several problems that were already flagged as bugs in previous threads, but all...

  • Music Fan
  • Plan Premium Country  France Device Oneplus 6 Operating System Android 8.1  Application version 8.4.57.803 armV7 My Question or Issue  Since the last update I'm...
  • warrenmaynard
  • Newbie
  • 51418 Views
  • 204 comments
  • 564 likes
  • Android
  • Case Closed
  • 51418 Views
  • 204 comments
  • 564 votes

No internet connection/ app shows offline despite on WiFi or data

Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi. I have tr...

  • Casual Listener
  •   Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" err...
  • Nikola
  • Moderator
  • 149934 Views
  • 222 comments
  • 361 likes
  • Mobile
  • Case Closed
  • 149934 Views
  • 222 comments
  • 361 votes

Shuffle Is Only Going Through A Handful Of Songs

Hello, everyone! I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, with close to a 1000 songs downloaded on my phone (for offline l...

  • Casual Listener
  • Hello, everyone!   I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, wi...
  • neongraffiti
  • Regular
  • 40314 Views
  • 245 comments
  • 450 likes
  • Android
    Desktop
    iOS
  • Case Closed
  • 40314 Views
  • 245 comments
  • 450 votes

Old playlists missing from "recover playlists" section. Help?

PlanPremiumCountryFinlandDeviceiPhone 7, PC Operating System(iOS 13, Windows 10) My Question or IssueRecently I wanted to retrieve some old playlists to find old songs for a playlist I'm building. I went to recover playlists and only had maybe 10 eve...

  • Casual Listener
  • Plan Premium Country Finland Device iPhone 7, PC  Operating System (iOS 13, Windows 10)   My Question or Issue Recently I wanted to retrieve some old playlists to find old songs f...
  • Xenia
  • Moderator
  • 29983 Views
  • 64 comments
  • 245 likes
  • Case Closed
  • 29983 Views
  • 64 comments
  • 245 votes

Wrapped 2021 Stories skipping quickly

Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.

  • Moderator
  • Moderator
  • Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.
  • Ver
  • Spotify Legend
  • 38415 Views
  • 50 comments
  • 72 likes
  • Mobile
  • Case Closed
  • 38415 Views
  • 50 comments
  • 72 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

  • Spotify Legend
  • Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
  • Xenia
  • Moderator
  • 29802 Views
  • 100 comments
  • 94 likes
  • Android
    iOS
  • Case Closed
  • 29802 Views
  • 100 comments
  • 94 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...
  • Pollisco
  • Newbie
  • 40565 Views
  • 118 comments
  • 231 likes
  • Case Closed
  • 40565 Views
  • 118 comments
  • 231 votes

Inaccurate Wrapped 2018 Top 100 playlist

PlanPremiumCountry BrazilDeviceSamsung J5Operating SystemAndroid My Question or Issue I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I've really liked tne 2016 and 2017 versions of it, but what whas my surprise when I saw...

  • Casual Listener
  • Plan Premium Country  Brazil Device Samsung J5 Operating System Android   My Question or Issue  I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I'...
  • 123149324
  • Newbie
  • 15627 Views
  • 28 comments
  • 221 likes
  • music
    Other
  • Case Closed
  • 15627 Views
  • 28 comments
  • 221 votes

[New desktop app] Notifications not showing up on desktop app

Plan Premium Country Brazil Operating System Windows 10 1903 My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in Settings on my Spotify Windows 10 app (ver 1.1.55.498.gf9a83c60-a). However, when songs c...

  • Casual Listener
  •   Plan Premium Country Brazil Operating System Windows 10 1903   My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in Settin...
  • gskcut
  • Newbie
  • 16145 Views
  • 35 comments
  • 72 likes
  • Mac
    Windows
  • Case Closed
  • 16145 Views
  • 35 comments
  • 72 votes

LG TV App Skipping all songs

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On the LG TV app Spotify skips songs after 1 second and jumps to the n...

  • Casual Listener
  • I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working.   Problem: On ...
  • Novy
  • Moderator
  • 13391 Views
  • 53 comments
  • 63 likes
  • Other
  • Case Closed
  • 13391 Views
  • 53 comments
  • 63 votes

Wrapped 2018 Top 100 playlist missing

Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,000 minutes worth. Is there a way to fix this? Thank you!

  • Casual Listener
  •   Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,0...
  • nedas
  • Newbie
  • 23038 Views
  • 27 comments
  • 146 likes
  • Case Closed
  • 23038 Views
  • 27 comments
  • 146 votes

Offline Mode can result in inability to login--forcing user to uninstall and reinstall

UPDATE: Despite my search before posting, turns out this issue has been reported multiple times. The most active I found is here:https://community.spotify.com/t5/Ongoing-Issues/Offline-Issue/idc-p/3569173^^^ PLEASE go vote that issue up as well. ^^^ ...

  • Roadie
  • UPDATE: Despite my search before posting, turns out this issue has been reported multiple times. The most active I found is here: https://community.spotify.com/t5/Ongoing-Issues/Offline-Issue/idc-p/...
  • Alfredo
  • Roadie
  • 7450 Views
  • 3 comments
  • 115 likes
  • Android
    Login
  • Case Closed
  • 7450 Views
  • 3 comments
  • 115 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • Fabian20
  • Casual Listener
  • 19933 Views
  • 35 comments
  • 35 likes
  • iOS
    Other
  • Case Closed
  • 19933 Views
  • 35 comments
  • 35 votes

problems playing music in web player

PlanPremiumCountry NetherlandsDeviceChromebookOperating SystemChromebook My Question or Issue I am not able to play music in the web-player, whenever i play a song or playlist it will just randomly go to 5 other songs in quick succession, eventually ...

  • Casual Listener
  • Plan Premium Country  Netherlands Device Chromebook Operating System Chromebook   My Question or Issue  I am not able to play music in the web-player, whenever i play a song ...
  • rekle
  • Roadie
  • 19700 Views
  • 130 comments
  • 68 likes
  • music
  • Case Closed
  • 19700 Views
  • 130 comments
  • 68 votes

HOW TO BLOCK SONG ???

You used to be able to block a song from playing in the future when you were listening to a station. What happened to this feature?? It is extremely annoying to have to manually skip songs you hate. Spotify, I may well cancel my (premium) account ove...

  • Casual Listener
  • You used to be able to block a song from playing in the future when you were listening to a station.  What happened to this feature??   It is extremely annoying to have to manually skip s...
  • laptop2d
  • Casual Listener
  • 52202 Views
  • 26 comments
  • 84 likes
  • Block Song capability
  • Case Closed
  • 52202 Views
  • 26 comments
  • 84 votes

Bluetooth Playback Controls Unresponsive Through Android Wear

I have this issue on a Galaxy S8 with Beats Solo 3 Wireless headphones. I have to close and re-open the app a few times to get it to work again. Reinstalling the app did not seem to completely fix the issue. Currently have spotify app version 8.4.28....

  • Casual Listener
  • I have this issue on a Galaxy S8 with Beats Solo 3 Wireless headphones. I have to close and re-open the app a few times to get it to work again. Reinstalling the app did not seem to completely fix th...
  • Jack
  • Roadie
  • 15226 Views
  • 230 comments
  • 70 likes
  • Android
    bluetooth
    pause
    Play
  • Case Closed
  • 15226 Views
  • 230 comments
  • 70 votes

Storage switched back to internal at every reboot [Samsung Galaxy S7/S8, encrypted SD]

Samsung Galaxy S7, Android 7, patch level 12.2017 (stock)Spotify version 8.4.35.152 armV764GB Kingston MicroSD UHS-3SD card encrypted, using stock encryptionHey!As reported several times and always closed without solution:https://community.spotify.co...

  • Casual Listener
  • Samsung Galaxy S7, Android 7, patch level 12.2017 (stock) Spotify version 8.4.35.152 armV7 64GB Kingston MicroSD UHS-3 SD card encrypted, using stock encryption Hey! As reported several time...
  • Xenia
  • Moderator
  • 19737 Views
  • 51 comments
  • 67 likes
  • Android
  • Case Closed
  • 19737 Views
  • 51 comments
  • 67 votes