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Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Moderator
  • 104943 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Closed
  • 104943 Views
  • 585 comments
  • 1471 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

  • Spotify Legend
  • Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails.&nbsp...
  • Elena
  • Moderator
  • 99891 Views
  • 357 comments
  • 223 likes
  • Other
  • Closed
  • 99891 Views
  • 357 comments
  • 223 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading,  note  that this issue is different than  not seeing...
  • user-removed
  • Not applicable
  • 25887 Views
  • 100 comments
  • 189 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Closed
  • 25887 Views
  • 100 comments
  • 189 votes

No internet connection/ app shows offline despite on WiFi or data

Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi. I have tr...

  • Casual Listener
  •   Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" err...
  • Nikola
  • Moderator
  • 134105 Views
  • 222 comments
  • 357 likes
  • Mobile
  • Closed
  • 134105 Views
  • 222 comments
  • 357 votes

Playback issues since last update : Android

Plan Premium Country France Device Oneplus 6 Operating System Android 8.1 Application version 8.4.57.803 armV7 My Question or Issue Since the last update I'm encountering several problems that were already flagged as bugs in previous threads, but all...

  • Music Fan
  • Plan Premium Country  France Device Oneplus 6 Operating System Android 8.1  Application version 8.4.57.803 armV7 My Question or Issue  Since the last update I'm...
  • warrenmaynard
  • Newbie
  • 48932 Views
  • 204 comments
  • 561 likes
  • Android
  • Closed
  • 48932 Views
  • 204 comments
  • 561 votes

Old playlists missing from "recover playlists" section. Help?

PlanPremiumCountryFinlandDeviceiPhone 7, PC Operating System(iOS 13, Windows 10) My Question or IssueRecently I wanted to retrieve some old playlists to find old songs for a playlist I'm building. I went to recover playlists and only had maybe 10 eve...

  • Casual Listener
  • Plan Premium Country Finland Device iPhone 7, PC  Operating System (iOS 13, Windows 10)   My Question or Issue Recently I wanted to retrieve some old playlists to find old songs f...
  • Xenia
  • Moderator
  • 28000 Views
  • 64 comments
  • 245 likes
  • Closed
  • 28000 Views
  • 64 comments
  • 245 votes

Wrapped 2021 Stories skipping quickly

Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.

  • Moderator
  • Moderator
  • Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.
  • Ver
  • Spotify Legend
  • 37056 Views
  • 50 comments
  • 72 likes
  • Mobile
  • Closed
  • 37056 Views
  • 50 comments
  • 72 votes

Shuffle Is Only Going Through A Handful Of Songs

Hello, everyone! I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, with close to a 1000 songs downloaded on my phone (for offline l...

  • Casual Listener
  • Hello, everyone!   I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, wi...
  • neongraffiti
  • Regular
  • 37226 Views
  • 245 comments
  • 445 likes
  • Android
    Desktop
    iOS
  • Closed
  • 37226 Views
  • 245 comments
  • 445 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

  • Spotify Legend
  • Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
  • Xenia
  • Moderator
  • 27249 Views
  • 100 comments
  • 94 likes
  • Android
    iOS
  • Closed
  • 27249 Views
  • 100 comments
  • 94 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let u...
  • Xenia
  • Moderator
  • 35753 Views
  • 116 comments
  • 231 likes
  • Hardware Partner
  • Closed
  • 35753 Views
  • 116 comments
  • 231 votes

[New desktop app] Notifications not showing up on desktop app

Plan Premium Country Brazil Operating System Windows 10 1903 My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in Settings on my Spotify Windows 10 app (ver 1.1.55.498.gf9a83c60-a). However, when songs c...

  • Casual Listener
  •   Plan Premium Country Brazil Operating System Windows 10 1903   My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in Settin...
  • gskcut
  • Newbie
  • 14280 Views
  • 35 comments
  • 72 likes
  • Mac
    Windows
  • Closed
  • 14280 Views
  • 35 comments
  • 72 votes

Inaccurate Wrapped 2018 Top 100 playlist

PlanPremiumCountry BrazilDeviceSamsung J5Operating SystemAndroid My Question or Issue I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I've really liked tne 2016 and 2017 versions of it, but what whas my surprise when I saw...

  • Casual Listener
  • Plan Premium Country  Brazil Device Samsung J5 Operating System Android   My Question or Issue  I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I'...
  • 123149324
  • Newbie
  • 14980 Views
  • 28 comments
  • 221 likes
  • Music
    Other
  • Closed
  • 14980 Views
  • 28 comments
  • 221 votes

LG TV App Skipping all songs

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On the LG TV app Spotify skips songs after 1 second and jumps to the n...

  • Casual Listener
  • I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working.   Problem: On ...
  • Novy
  • Moderator
  • 9711 Views
  • 53 comments
  • 63 likes
  • Other
  • Closed
  • 9711 Views
  • 53 comments
  • 63 votes

Major I/O write bytes on the Spotify Desktop app. It will kill SSD drives in record time (fixed)

**********************************************************EDIT: According to Spotify this issue has been fixed in the 1.0.42 version so the case has been closed. Personally I have no more issues with this anymore on any computer. Thanks everyone for ...

  • Casual Listener
  • ********************************************************** EDIT: According to Spotify this issue has been fixed in the 1.0.42 version so the case has been closed. Personally I have no more issues wi...
  • Educampelo
  • Newbie
  • 260118 Views
  • 384 comments
  • 339 likes
  • Desktop
    Mac
  • Closed
  • 260118 Views
  • 384 comments
  • 339 votes

Wrapped 2018 Top 100 playlist missing

Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,000 minutes worth. Is there a way to fix this? Thank you!

  • Casual Listener
  •   Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,0...
  • nedas
  • Newbie
  • 22320 Views
  • 27 comments
  • 145 likes
  • Closed
  • 22320 Views
  • 27 comments
  • 145 votes

Spotify prevents shutdown on Windows 10 Anniversary update

Since I updated my Windows 10 to the recent Anniversary update, Spotify has prevented Windows shutdown and I have to click on the force shutdown. Workaround is to close Spotify before shutting down but the issue is annoying.

  • Casual Listener
  • Since I updated my Windows 10 to the recent Anniversary update, Spotify has prevented Windows shutdown and I have to click on the force shutdown. Workaround is to close Spotify before shutting down b...
  • Natalie
  • Spotify
  • 10834 Views
  • 51 comments
  • 261 likes
  • Windows
  • Closed
  • 10834 Views
  • 51 comments
  • 261 votes

Top artists are inaccurate

As a premium member for the past three years I would like to say that I am completely satisfied with the service and spend much of my time using the app, 82,000 minutes last year according to my year in review (See attachment). The only area that I h...

  • Casual Listener
  • As a premium member for the past three years I would like to say that I am completely satisfied with the service and spend much of my time using the app, 82,000 minutes last year according to my year...
  • meahtenoha
  • Spotify
  • 63994 Views
  • 85 comments
  • 213 likes
  • Closed
  • 63994 Views
  • 85 comments
  • 213 votes

Artwork and artist/track name freezing after an ad plays

Device: Windows Operating System Version: Windows 10 Pro Spotify Version: 1.0.29.92.g67727800 Description/example: During playback of the McDonalds "mc pick 2" ad, the application will pause playback. you can play a second of the ad by pressing the p...

  • Casual Listener
  • Device:  Windows Operating System Version:  Windows 10 Pro Spotify Version:  1.0.29.92.g67727800 Description/example:  During playback of the McDonalds "mc pick 2" a...
  • yelpingmancandy
  • Casual Listener
  • 14218 Views
  • 367 comments
  • 181 likes
  • Desktop
    Windows
  • Closed
  • 14218 Views
  • 367 comments
  • 181 votes

Offline Mode can result in inability to login--forcing user to uninstall and reinstall

UPDATE: Despite my search before posting, turns out this issue has been reported multiple times. The most active I found is here:https://community.spotify.com/t5/Ongoing-Issues/Offline-Issue/idc-p/3569173^^^ PLEASE go vote that issue up as well. ^^^ ...

  • Roadie
  • UPDATE: Despite my search before posting, turns out this issue has been reported multiple times. The most active I found is here: https://community.spotify.com/t5/Ongoing-Issues/Offline-Issue/idc-p/...
  • Alfredo
  • Roadie
  • 7136 Views
  • 3 comments
  • 112 likes
  • Android
    Login
  • Closed
  • 7136 Views
  • 3 comments
  • 112 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • OscarDC
  • Moderator
  • 17632 Views
  • 34 comments
  • 35 likes
  • iOS
    Other
  • Closed
  • 17632 Views
  • 34 comments
  • 35 votes