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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...
  • Martha_r
  • Newbie
  • 442 Views
  • 28 comments
  • 7 likes
  • Mobile
  • Under investigation
  • 442 Views
  • 28 comments
  • 7 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

  • Moderator
  • Moderator
  • We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...
  • Yordan
  • Moderator
  • 6386 Views
  • 51 comments
  • 199 likes
  • Desktop
  • Fixed
  • 6386 Views
  • 51 comments
  • 199 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • itsmetommyve
  • Music Fan
  • 100344 Views
  • 124 comments
  • 819 likes
  • Other
  • Fixed
  • 100344 Views
  • 124 comments
  • 819 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Telfepr
  • Newbie
  • 15511 Views
  • 180 comments
  • 372 likes
  • iOS
  • Fixed
  • 15511 Views
  • 180 comments
  • 372 votes

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

  • Moderator
  • Moderator
  • We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...
  • ElleVince1
  • Newbie
  • 3953 Views
  • 36 comments
  • 46 likes
  • Android
  • Fixed
  • 3953 Views
  • 36 comments
  • 46 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • jbaranda
  • Newbie
  • 35484 Views
  • 352 comments
  • 435 likes
  • Other
  • Fixed
  • 35484 Views
  • 352 comments
  • 435 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 15269 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 15269 Views
  • 111 comments
  • 232 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join the Family/Duo. An error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

  • Moderator
  • Moderator
  • We've received reports from users who can't join the Family/Duo. An error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
  • 31cfazbtgzgwiozluc6w
  • Visitor
  • 776 Views
  • 7 comments
  • 17 likes
  • Accounts
    Premium family
  • Fixed
  • 776 Views
  • 7 comments
  • 17 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 82034 Views
  • 682 comments
  • 1084 likes
  • Android
  • Fixed
  • 82034 Views
  • 682 comments
  • 1084 votes

Downtime June 26th: Your Library section appears empty on the web player

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated. 
  • FadReligion
  • Newbie
  • 1483 Views
  • 23 comments
  • 36 likes
  • Other
  • Fixed
  • 1483 Views
  • 23 comments
  • 36 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

  • Moderator
  • Moderator
  • Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...
  • Transmogriff
  • Casual Listener
  • 8193 Views
  • 87 comments
  • 91 likes
  • Accounts
  • Fixed
  • 8193 Views
  • 87 comments
  • 91 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

  • Moderator
  • Moderator
  • Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.
  • Maria
  • Moderator
  • 2577 Views
  • 35 comments
  • 24 likes
  • Android
  • Fixed
  • 2577 Views
  • 35 comments
  • 24 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • Voraciously
  • Newbie
  • 19528 Views
  • 203 comments
  • 291 likes
  • Other
  • Under investigation
  • 19528 Views
  • 203 comments
  • 291 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Maria
  • Moderator
  • 30608 Views
  • 235 comments
  • 345 likes
  • Android
  • Under investigation
  • 30608 Views
  • 235 comments
  • 345 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • PixelGama
  • Newbie
  • 4668 Views
  • 43 comments
  • 116 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 4668 Views
  • 43 comments
  • 116 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

  • Moderator
  • Moderator
  • We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
  • Yordan
  • Moderator
  • 7092 Views
  • 63 comments
  • 64 likes
  • Android
  • Fixed
  • 7092 Views
  • 63 comments
  • 64 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • allikash
  • Newbie
  • 20667 Views
  • 72 comments
  • 220 likes
  • iOS
  • Under investigation
  • 20667 Views
  • 72 comments
  • 220 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • dt3ft
  • Casual Listener
  • 44037 Views
  • 230 comments
  • 212 likes
  • Other
  • Fixed
  • 44037 Views
  • 230 comments
  • 212 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 52059 Views
  • 284 comments
  • 484 likes
  • iOS
  • Fixed
  • 52059 Views
  • 284 comments
  • 484 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • Elena
  • Moderator
  • 209322 Views
  • 850 comments
  • 2300 likes
  • Android
  • Fixed
  • 209322 Views
  • 850 comments
  • 2300 votes