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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • ashjeffries
  • Newbie
  • 185 Views
  • 6 comments
  • 2 likes
  • Android
  • Under investigation
  • 185 Views
  • 6 comments
  • 2 votes

Blend story not responsive

Hey there, We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive. If you experience the same, make sure to subscribe to this thread and leave a vote so you can keep up to date with the late...

  • Moderator
  • Moderator
  • Hey there,   We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive.   If you experience the same, make sure to subscribe...
  • wiblwp
  • Newbie
  • 293 Views
  • 10 comments
  • 8 likes
  • Other
  • Under investigation
  • 293 Views
  • 10 comments
  • 8 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • lmisteus
  • Newbie
  • 29284 Views
  • 348 comments
  • 639 likes
  • Desktop (Windows)
  • Under investigation
  • 29284 Views
  • 348 comments
  • 639 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • WulfricWulfstan
  • Newbie
  • 11255 Views
  • 89 comments
  • 215 likes
  • Android
  • Under investigation
  • 11255 Views
  • 89 comments
  • 215 votes

Downtime September 30th: Unable to play new Podcasts on Desktop and Mobile

Hey!We received some reports that New Podcasts episodes are not playing on Desktop and Mobile.This is being looked into.

  • Moderator
  • Moderator
  • Hey! We received some reports that New Podcasts episodes are not playing on Desktop and Mobile. This is being looked into.
  • geeedubya
  • Newbie
  • 719 Views
  • 4 comments
  • 7 likes
  • Other
  • Under investigation
  • 719 Views
  • 4 comments
  • 7 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • Jyoung1358
  • Newbie
  • 7829 Views
  • 115 comments
  • 107 likes
  • Android
  • Under investigation
  • 7829 Views
  • 115 comments
  • 107 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • awilliams247
  • Newbie
  • 44429 Views
  • 300 comments
  • 490 likes
  • Android
  • Under investigation
  • 44429 Views
  • 300 comments
  • 490 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • freak4pc
  • Newbie
  • 8288 Views
  • 21 comments
  • 21 likes
  • Other
  • Under investigation
  • 8288 Views
  • 21 comments
  • 21 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.
  • Krollewicz
  • Newbie
  • 1701 Views
  • 34 comments
  • 31 likes
  • Other
  • Under investigation
  • 1701 Views
  • 34 comments
  • 31 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • anna_scooter
  • Casual Listener
  • 53201 Views
  • 190 comments
  • 849 likes
  • Premium
    Your Library
  • Under investigation
  • 53201 Views
  • 190 comments
  • 849 votes

Missing Crossfade and Automix options on iOS

Hey there, We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds. We're sure it'll be resolved soon.

  • Moderator
  • Moderator
  • Hey there,   We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds.   We're ...
  • SilSpoti
  • Casual Listener
  • 516 Views
  • 17 comments
  • 4 likes
  • iOS
  • Under investigation
  • 516 Views
  • 17 comments
  • 4 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • morgushka
  • Newbie
  • 48876 Views
  • 372 comments
  • 954 likes
  • Mobile
    Your Library
  • Under investigation
  • 48876 Views
  • 372 comments
  • 954 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Moderator
  • Moderator
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • ThePixelPenguin
  • Newbie
  • 5512 Views
  • 66 comments
  • 51 likes
  • Mobile
  • Under investigation
  • 5512 Views
  • 66 comments
  • 51 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • iñakib
  • Newbie
  • 115531 Views
  • 303 comments
  • 586 likes
  • Other
  • Under investigation
  • 115531 Views
  • 303 comments
  • 586 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Moderator
  • Moderator
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • jaceliz
  • Newbie
  • 4914 Views
  • 56 comments
  • 124 likes
  • Content Questions
  • Under investigation
  • 4914 Views
  • 56 comments
  • 124 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Moderator
  • Moderator
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • AlejaR
  • Moderator
  • 2474 Views
  • 32 comments
  • 33 likes
  • Mobile
  • Under investigation
  • 2474 Views
  • 32 comments
  • 33 votes

Artist Profiles not loading on web player and desktop app

We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.

  • Moderator
  • Moderator
  • We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.
  • Alex
  • Moderator
  • 778 Views
  • 13 comments
  • 5 likes
  • Desktop
  • Under investigation
  • 778 Views
  • 13 comments
  • 5 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • arin212
  • Newbie
  • 16945 Views
  • 81 comments
  • 261 likes
  • Desktop
    Mobile
  • Under investigation
  • 16945 Views
  • 81 comments
  • 261 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Pla n P remium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists v...
  • Novy
  • Moderator
  • 4310 Views
  • 32 comments
  • 31 likes
  • Under investigation
  • 4310 Views
  • 32 comments
  • 31 votes

User Stats not Showing in Heardle

Hey everyone!We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated

  • Moderator
  • Moderator
  • Hey everyone! We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated 🙂
  • jlm615
  • Newbie
  • 1953 Views
  • 28 comments
  • 1 likes
  • Other
  • Under investigation
  • 1953 Views
  • 28 comments
  • 1 votes