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Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks,

 

We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.

The issue was fixed but it seems it has resurfaced shortly after. 

It is currently being investigated.

Under investigation.
We'll keep you posted as soon as we know anything new on the matter! 

Top Answer
Vasil
Moderator

Hey folks!

Thank you for the patience you've shown while we investigated this.
We've made some more changes backstage with the hopes of addressing the root cause of these performance issues.

If you're still experiencing any of them after 8.9.20. - remove your cached data and, if this doesn't help, go one step further and remove all Spotify-related data from the device. Install Spotify anew after this, according to the steps in the article, and check how the app behaves.

Should you still be experiencing glitches after this, let us know the following details: 

  • Your device's model
  • Its OS version
  • Your Spotify app version
  • The issue type (e.g. app being slow; crashing etc.)
  • The date & time (+ time zone) of when it has occurred 

We'll be on the lookout.

Comments
Larry-Person

@MihailY 

 

Not fixed.

 

On car play, with 8.8.81.573, it played one song, took two minutes to switch to the next, and then the app crashed. 

Strommingen

Not fixed.

 

Plan

Family

Country

SE

Device

iPhone 13 / 122 GB free space. 

Operating System

iOS 17.0.3

Spotify version

8.8.81.573

 

Wifi connection ok. Mobile internet connection ok. Battery ok. 

 

My Question or Issue

Spotify is superslow searching/playing songs and breaks down after a few minutes. Sometimes it can play up to 15-20 minutes but then break down. I've read in the forum that powersave on iPhone could make Spotify slow and I've notice the problem gets worse once on powersave mode. But still very slow and the app crashes even when powersave is turned off. Please solve, the family is about to riot... 🙈

 

 

gogmagog

Not fixed.

 

8.8.81.573

iOS 17.0.3

iPhone 13

 

App works the same way it did before the update: freezes on startup (especially in carplay mode) and crashes without fail a minute or two into any song it's able to load. 

CooseCoose42

Finally Fixed.

 

Just updated iPhone 7 to 8.8.82 and it no longer crashes after skipping rapidly.

I rapidly skipped 50+ songs in my liked playlist and it has not crashed yet. Songs continue to play so well done Spotify,

 

ill update if it stops working

 

 

Larry-Person

This is absolutely not fixed in the version BEFORE 8.8.82.

 

Updating to 8.8.82 now 🤞

gt34

Whhhhooooopiiiieeeee

 

It’s playing and operating now for 3 days without breaking  ! 

big thank you to the support / dev teams 

 

Being patient pays off ! Should I write this in capitals ? 

Zmckay

All issues appear to be repaired 

  1. IpadOS version 16.7.1
  2. Spotify version 8.8.81

 

igormendolia

anche a me si blocca con os 17. e aggiornamenti successivi, ho provato di tutto ma niente, con quello che costa sono costretto ad abbandonare il servizio 

mittenfitnessdexter

@Lyubka Been 3 days and seems to be fixed for my 5th generation iPad! Thanks so much for following up and tackling this issue! Streaming along nicely, now!!

 

 

gogmagog

Updated to 8.8.82, updated to iOS 17.1 and still has the exact same issues. The app is 99% unusable: crashes midway through every song, doesn't load playlists, freezes constantly. I'm on an iPhone 13, Premium plan, USA. Never had issues like this before.

 

I've never been one to get mad at customer service but I see the comments saying its fixed and I'm starting to feel like this isn't going away. It's been about a month since I've been able to use the app.