Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Crossfade doesn't work when other device selected for playback

As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.

  • Casual Listener
  • As stated when choosing to play on another device (i.e.. Yamaha Amp) crossfade doesn't work. Set it to Listen on this device (i.e..Phone,tablet) it works fine.
  • AimeeZamiee
  • Newbie
  • 8709 Views
  • 15 comments
  • 39 likes
  • Android
    Hardware Partner
  • Not An Issue
  • 8709 Views
  • 15 comments
  • 39 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • geek666
  • Casual Listener
  • 12003 Views
  • 27 comments
  • 27 likes
  • bug
  • Not An Issue
  • 12003 Views
  • 27 comments
  • 27 votes

Top Songs Playlist Doesn’t Have My Top 5?

Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so there had to have been 100 songs that I have played m...

  • Casual Listener
  • Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so th...
  • Vee123
  • Newbie
  • 18725 Views
  • 82 comments
  • 155 likes
  • 2018 wrapped
    Top 100
    wrapped
  • Not An Issue
  • 18725 Views
  • 82 comments
  • 155 votes

Driving Safety Dismiss Message - URGENT SAFETY CONCERN!

Hi, When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify. Spotify then automatically opens a Driving Safety Dismiss Message on the phone which must be clicked before Spotify lets you pla...

  • Casual Listener
  • Hi,    When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify.    Spotify then automatically opens a Dr...
  • Luan
  • Spotify Star
  • 4403 Views
  • 12 comments
  • 25 likes
  • I've got a lot of variety
    iDrive
    Safety Dismiss
  • Not An Issue
  • 4403 Views
  • 12 comments
  • 25 votes

Embed Playlist Code in an Email

I am trying to embed the code for a playlist in an email. It initially appears, but then it disappears. I am using mailchimp. Has anyone else had this problem? Do I just have to use a link instead? Thanks!

  • Casual Listener
  • I am trying to embed the code for a playlist in an email. It initially appears, but then it disappears. I am using mailchimp. Has anyone else had this problem? Do I just have to use a link instead? ...
  • thedominica
  • Visitor
  • 11488 Views
  • 6 comments
  • 9 likes
  • Desktop
  • Not An Issue
  • 11488 Views
  • 6 comments
  • 9 votes

Spotify shuffle sucks

I have a playlist with over 2,000 songs Shuffle gives me the same 50 songs over and over again! Depending on how I sort the playlist depends on which 50 songs I get. If I sort my playlist by title all I get is songs starting with "a". I have over 2,0...

  • Casual Listener
  • I have a playlist with over 2,000 songs    Shuffle gives me the same 50 songs over and over again!    Depending on how I sort the playlist depends on which 50 songs I get. If ...
  • Viirock
  • Casual Listener
  • 47050 Views
  • 56 comments
  • 149 likes
  • shuffle
  • Not An Issue
  • 47050 Views
  • 56 comments
  • 149 votes

Share to Instagram Stories

I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.

  • Casual Listener
  • I don't see the option to share a song in Instagram Stories. I only see Instagram Direct as an option. Latest version of the app, Pixel 2.
  • sejalllll
  • Newbie
  • 40594 Views
  • 103 comments
  • 73 likes
  • Not An Issue
  • 40594 Views
  • 103 comments
  • 73 votes

Wrong Album Art

There is an album I listen to, but it has the completely wrong album art. It also looks like someone chose a photo of a band they liked and kind of squished it in. It also doesn't give credit to all the 'various artists' that contributed to the album...

  • Casual Listener
  • There is an album I listen to, but it has the completely wrong album art. It also looks like someone chose a photo of a band they liked and kind of squished it in. It also doesn't give credit to all ...
  • 1210816432
  • Newbie
  • 172 Views
  • 2 comments
  • 2 likes
  • Mac
  • Not An Issue
  • 172 Views
  • 2 comments
  • 2 votes

Option to unban/unheart artists from dailymix

I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs. Now I can't play daily mix because i don't hear artists that i might like, and t...

  • Casual Listener
  • I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs.   Now I can't play dai...
  • ponakka
  • Casual Listener
  • 353 Views
  • 2 comments
  • 3 likes
  • Android
    dailymix
    Desktop
    iOS
    like
    unlike
  • Not An Issue
  • 353 Views
  • 2 comments
  • 3 votes

Podcasts not updating

My favorite podcasts have not been updating for over a week, despite episodes being posted on other platforms. These include such podcasts as Around the NFL (last updated on Spotify 9/18) and NFL Fantasy Live (9/18 as well).

  • Casual Listener
  • My favorite podcasts have not been updating for over a week, despite episodes being posted on other platforms. These include such podcasts as Around the NFL (last updated on Spotify 9/18) and NFL Fan...
  • BKB73
  • Newbie
  • 4928 Views
  • 11 comments
  • 8 likes
  • podcast
  • Not An Issue
  • 4928 Views
  • 11 comments
  • 8 votes

Spotify Connect not shuffling properly

Device: Android device and Windows PC Operating System Version: Windows 8 for PC and KitKat for AndroidSpotify Version: Latest Version 1.0.24.104.g92a22684Description: It seems to me that whenever I start a shuffle on my phone and transfer to play on...

  • Regular
  • Device: Android device and Windows PC   Operating System Version:  Windows 8 for PC and KitKat for Android Spotify Version:  Latest Version 1.0.24.104.g92a22684 Description:...
  • Zoie69
  • Newbie
  • 1575 Views
  • 8 comments
  • 8 likes
  • Connect
    shuffle
  • Not An Issue
  • 1575 Views
  • 8 comments
  • 8 votes

Increase Your Music Maximum

I've just hit the 10.000 Song limit and have to say this is quite annoying. As someone having grown up with digital music and practically endless hard drive space even the amount of songs on my Laptop is more than that...And yes, I have seen this ans...

  • Casual Listener
  • I've just hit the 10.000 Song limit and have to say this is quite annoying. As someone having grown up with digital music and practically endless hard drive space even the amount of so...
  • gigzalot
  • Casual Listener
  • 381 Views
  • 5 comments
  • 17 likes
  • Android
    Desktop
    Linux
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 381 Views
  • 5 comments
  • 17 votes

Spotify Web Player inside a Iframe

Hi, Is possible to have an Iframe with the Spotify Web Player Inside it? Thanks.

  • Casual Listener
  • Hi, Is possible to have an Iframe with the Spotify Web Player Inside it?   <iframe src="https://play.spotify.com/browse"> <p>Your browser does not support iframes.</p> <...
  • confuserated
  • Newbie
  • 5303 Views
  • 2 comments
  • 4 likes
  • Web Player
  • Not An Issue
  • 5303 Views
  • 2 comments
  • 4 votes

Possible account hack

Hello. Playlists and songs keep appearing in my Spotify premium account that I haven't selected and wouldn't normally listen to. For instance, I was listening to Clutch on my phone, paused the album, then when I came back to my phone it'd switched to...

  • Casual Listener
  • Hello. Playlists and songs keep appearing in my Spotify premium account that I haven't selected and wouldn't normally listen to. For instance, I was listening to Clutch on my phone, paused the album,...
  • Ali80808
  • Casual Listener
  • 923 Views
  • 7 comments
  • 1 likes
  • Not An Issue
  • 923 Views
  • 7 comments
  • 1 votes

Live Chat

Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers?Can somebody share the chat link?

  • Casual Listener
  • Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers? Can somebody share the chat link?
  • carstengiese
  • Casual Listener
  • 112583 Views
  • 47 comments
  • 38 likes
  • live chat
  • Not An Issue
  • 112583 Views
  • 47 comments
  • 38 votes

Saved music unavailable

There has been a persistent issue with saved music on Spotify suddenly 'undownloading' itself. This issue has been going on for over a year. Spotify needs to fix this - and don't tell me to just go to a page with solutions - I've done them. This issu...

  • Regular
  • There has been a persistent issue with saved music on Spotify suddenly 'undownloading'  itself. This issue has been going on for over a year. Spotify needs to fix this - and don't tell me to jus...
  • Caecos
  • Regular
  • 446 Views
  • 2 comments
  • 0 likes
  • Android
  • Not An Issue
  • 446 Views
  • 2 comments
  • 0 votes

Lyrics not appearing

Device: OSXOperating System Version: El CapitanSpotify Version:1.0.28.87.g8f9312a4Description: Lyrics dont show up for any song. I have even checked songs that I know have lyrics tooTo reproduce:Play a songclick to view lyricsWorkaround: N/A Addition...

  • Visitor
  • Device:  OSX Operating System Version:  El Capitan Spotify Version: 1.0.28.87.g8f9312a4 Description:  Lyrics dont show up for any song. I have even checked songs that I know hav...
  • MattSuda
  • Spotify Star
  • 6174 Views
  • 12 comments
  • 20 likes
  • Mac
  • Not An Issue
  • 6174 Views
  • 12 comments
  • 20 votes

Local files do not sync between PCs

There is currently support for syncing local files between a PC and a mobile device. For example, I have a some local files on my home PC that I've added to a playlist and I'm able to open the same playlist on my iPhone and have the local files avail...

  • Casual Listener
  • There is currently support for syncing local files between a PC and a mobile device. For example, I have a some local files on my home PC that I've added to a playlist and I'm able to open the same p...
  • ANDGLOW
  • Newbie
  • 655 Views
  • 4 comments
  • 1 likes
  • local files
    sync
    Syncing Local FIles
  • Not An Issue
  • 655 Views
  • 4 comments
  • 1 votes

Repeat same song with gapless playback.

I encountered a bug where listening to an Album with a single Track on repeat causes a gap between the end and start of the song. (https://open.spotify.com/album/7h2qbHL25XFEzoKE6JtWEc) I reproduced this issue by adding the same track multiple times ...

  • Regular
  • I encountered a bug where listening to an Album with a single Track on repeat causes a gap between the end and start of the song. (https://open.spotify.com/album/7h2qbHL25XFEzoKE6JtWEc)   I re...
  • greenbrielD
  • Newbie
  • 19265 Views
  • 34 comments
  • 21 likes
  • bug
  • Not An Issue
  • 19265 Views
  • 34 comments
  • 21 votes