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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Podcasts not updating

My favorite podcasts have not been updating for over a week, despite episodes being posted on other platforms. These include such podcasts as Around the NFL (last updated on Spotify 9/18) and NFL Fantasy Live (9/18 as well).

  • Casual Listener
  • My favorite podcasts have not been updating for over a week, despite episodes being posted on other platforms. These include such podcasts as Around the NFL (last updated on Spotify 9/18) and NFL Fan...
  • BKB73
  • Newbie
  • 4677 Views
  • 11 comments
  • 8 likes
  • podcast
  • Not An Issue
  • 4677 Views
  • 11 comments
  • 8 votes

Spotify Connect not shuffling properly

Device: Android device and Windows PC Operating System Version: Windows 8 for PC and KitKat for AndroidSpotify Version: Latest Version 1.0.24.104.g92a22684Description: It seems to me that whenever I start a shuffle on my phone and transfer to play on...

  • Regular
  • Device: Android device and Windows PC   Operating System Version:  Windows 8 for PC and KitKat for Android Spotify Version:  Latest Version 1.0.24.104.g92a22684 Description:...
  • Zoie69
  • Newbie
  • 1142 Views
  • 8 comments
  • 8 likes
  • Connect
    shuffle
  • Not An Issue
  • 1142 Views
  • 8 comments
  • 8 votes

384Khz still not working.

So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted images are still in my account. So I really dont know w...

  • Regular
  • So I know ive posted this same issue 2 weeks ago, but for some reason my reply was not showing up and my thread was closed 7 hours ago do to no response. I even got the reply badge an the posted imag...
  • baratacb
  • Newbie
  • 10925 Views
  • 24 comments
  • 25 likes
  • bug
  • Not An Issue
  • 10925 Views
  • 24 comments
  • 25 votes

Increase Your Music Maximum

I've just hit the 10.000 Song limit and have to say this is quite annoying. As someone having grown up with digital music and practically endless hard drive space even the amount of songs on my Laptop is more than that...And yes, I have seen this ans...

  • Casual Listener
  • I've just hit the 10.000 Song limit and have to say this is quite annoying. As someone having grown up with digital music and practically endless hard drive space even the amount of so...
  • gigzalot
  • Casual Listener
  • 296 Views
  • 5 comments
  • 13 likes
  • Android
    Desktop
    Linux
    Mobile
    Web Player
    Windows
    Windows Phone
  • Not An Issue
  • 296 Views
  • 5 comments
  • 13 votes

Spotify Web Player inside a Iframe

Hi, Is possible to have an Iframe with the Spotify Web Player Inside it? Thanks.

  • Casual Listener
  • Hi, Is possible to have an Iframe with the Spotify Web Player Inside it?   <iframe src="https://play.spotify.com/browse"> <p>Your browser does not support iframes.</p> <...
  • confuserated
  • Newbie
  • 5057 Views
  • 2 comments
  • 4 likes
  • Web Player
  • Not An Issue
  • 5057 Views
  • 2 comments
  • 4 votes

Spotify shuffle sucks

I have a playlist with over 2,000 songs Shuffle gives me the same 50 songs over and over again! Depending on how I sort the playlist depends on which 50 songs I get. If I sort my playlist by title all I get is songs starting with "a". I have over 2,0...

  • Casual Listener
  • I have a playlist with over 2,000 songs    Shuffle gives me the same 50 songs over and over again!    Depending on how I sort the playlist depends on which 50 songs I get. If ...
  • RCCRF
  • Newbie
  • 44739 Views
  • 52 comments
  • 144 likes
  • shuffle
  • Not An Issue
  • 44739 Views
  • 52 comments
  • 144 votes

Possible account hack

Hello. Playlists and songs keep appearing in my Spotify premium account that I haven't selected and wouldn't normally listen to. For instance, I was listening to Clutch on my phone, paused the album, then when I came back to my phone it'd switched to...

  • Casual Listener
  • Hello. Playlists and songs keep appearing in my Spotify premium account that I haven't selected and wouldn't normally listen to. For instance, I was listening to Clutch on my phone, paused the album,...
  • Ali80808
  • Casual Listener
  • 815 Views
  • 7 comments
  • 1 likes
  • Not An Issue
  • 815 Views
  • 7 comments
  • 1 votes

Driving Safety Dismiss Message - URGENT SAFETY CONCERN!

Hi, When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify. Spotify then automatically opens a Driving Safety Dismiss Message on the phone which must be clicked before Spotify lets you pla...

  • Casual Listener
  • Hi,    When connecting Spotify to my BMW iDrive (iPhone 7) via USB or Bluetooth, the BMW app automatically launches Spotify.    Spotify then automatically opens a Dr...
  • lj889
  • Newbie
  • 3732 Views
  • 10 comments
  • 23 likes
  • I've got a lot of variety
    iDrive
    Safety Dismiss
  • Not An Issue
  • 3732 Views
  • 10 comments
  • 23 votes

Live Chat

Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers?Can somebody share the chat link?

  • Casual Listener
  • Yesterday I was talking to a Spotify Rep through a live chat. Today I can't find the option to chat with a Rep. Are you hiding for your customers? Can somebody share the chat link?
  • carstengiese
  • Casual Listener
  • 110538 Views
  • 47 comments
  • 38 likes
  • live chat
  • Not An Issue
  • 110538 Views
  • 47 comments
  • 38 votes

Saved music unavailable

There has been a persistent issue with saved music on Spotify suddenly 'undownloading' itself. This issue has been going on for over a year. Spotify needs to fix this - and don't tell me to just go to a page with solutions - I've done them. This issu...

  • Regular
  • There has been a persistent issue with saved music on Spotify suddenly 'undownloading'  itself. This issue has been going on for over a year. Spotify needs to fix this - and don't tell me to jus...
  • Caecos
  • Regular
  • 228 Views
  • 2 comments
  • 0 likes
  • Android
  • Not An Issue
  • 228 Views
  • 2 comments
  • 0 votes

Embed Playlist Code in an Email

I am trying to embed the code for a playlist in an email. It initially appears, but then it disappears. I am using mailchimp. Has anyone else had this problem? Do I just have to use a link instead? Thanks!

  • Casual Listener
  • I am trying to embed the code for a playlist in an email. It initially appears, but then it disappears. I am using mailchimp. Has anyone else had this problem? Do I just have to use a link instead? ...
  • tjfmorris91
  • Newbie
  • 10330 Views
  • 5 comments
  • 8 likes
  • Desktop
  • Not An Issue
  • 10330 Views
  • 5 comments
  • 8 votes

Lyrics not appearing

Device: OSXOperating System Version: El CapitanSpotify Version:1.0.28.87.g8f9312a4Description: Lyrics dont show up for any song. I have even checked songs that I know have lyrics tooTo reproduce:Play a songclick to view lyricsWorkaround: N/A Addition...

  • Casual Listener
  • Device:  OSX Operating System Version:  El Capitan Spotify Version: 1.0.28.87.g8f9312a4 Description:  Lyrics dont show up for any song. I have even checked songs that I know hav...
  • MattSuda
  • Spotify Star
  • 5427 Views
  • 12 comments
  • 20 likes
  • Mac
  • Not An Issue
  • 5427 Views
  • 12 comments
  • 20 votes

Local files do not sync between PCs

There is currently support for syncing local files between a PC and a mobile device. For example, I have a some local files on my home PC that I've added to a playlist and I'm able to open the same playlist on my iPhone and have the local files avail...

  • Casual Listener
  • There is currently support for syncing local files between a PC and a mobile device. For example, I have a some local files on my home PC that I've added to a playlist and I'm able to open the same p...
  • ANDGLOW
  • Newbie
  • 561 Views
  • 4 comments
  • 1 likes
  • local files
    sync
    Syncing Local FIles
  • Not An Issue
  • 561 Views
  • 4 comments
  • 1 votes

Repeat same song with gapless playback.

I encountered a bug where listening to an Album with a single Track on repeat causes a gap between the end and start of the song. (https://open.spotify.com/album/7h2qbHL25XFEzoKE6JtWEc) I reproduced this issue by adding the same track multiple times ...

  • Regular
  • I encountered a bug where listening to an Album with a single Track on repeat causes a gap between the end and start of the song. (https://open.spotify.com/album/7h2qbHL25XFEzoKE6JtWEc)   I re...
  • greenbrielD
  • Newbie
  • 17764 Views
  • 34 comments
  • 21 likes
  • bug
  • Not An Issue
  • 17764 Views
  • 34 comments
  • 21 votes

Bring back the Notification Bell

By removing the notification bell and relying on your algorithms to serve me music. You are directly censoring my relationship with the artist. This intrusion infuriates me and many others. It certainly shafts the artist.

  • Regular
  • By removing the notification bell and relying on your algorithms to serve me music. You are directly censoring my relationship with the artist. This intrusion infuriates me and many others. It certai...
  • fjdaf0180923
  • Casual Listener
  • 210 Views
  • 3 comments
  • 1 likes
  • Android
    Desktop
    Web Player
  • Not An Issue
  • 210 Views
  • 3 comments
  • 1 votes

I missed an ad and I want to know what it was.

What's the spotify ad with the guy playing an air piano (like air guitar but with a piano) on the hood of a car?

  • Casual Listener
  • What's the spotify ad with the guy playing an air piano (like air guitar but with a piano) on the hood of a car?
  • 31mzvuj47ict4ssaxggk
  • Newbie
  • 545 Views
  • 9 comments
  • 1 likes
  • ad list
    ads
    commercial list
  • Not An Issue
  • 545 Views
  • 9 comments
  • 1 votes

Can't find settings for private mode on new web player

Hi! I can't find the settings for Private Session on the new Spotify Web player! Please help!

  • Music Fan
  • Hi!   I can't find the settings for Private Session on the new Spotify Web player! Please help!  
  • x6060x
  • Newbie
  • 16785 Views
  • 19 comments
  • 45 likes
  • Web Player
  • Not An Issue
  • 16785 Views
  • 19 comments
  • 45 votes

Repeated Songs on Discover Weekly Playlists

On my Discover Weekly (DW) playlist every week, I get up to 15 songs that I've had previously on DW playlists. As in, there are many songs that have shown up on two or even three of my DW playlists in the last few months. Note: These are all songs I ...

  • Regular
  • On my Discover Weekly (DW) playlist every week, I get up to 15 songs that I've had previously on DW playlists. As in, there are many songs that have shown up on two or even three of my DW playli...
  • Jackpier1
  • Casual Listener
  • 9060 Views
  • 79 comments
  • 82 likes
  • Discover Weekly
    repeat
  • Not An Issue
  • 9060 Views
  • 79 comments
  • 82 votes

Where is volume normalization for Amazon Alexa?

I use Spotify mostly through my Amazon Echo Dot, and I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical recordings. Where can I find the volume normalization opt...

  • Casual Listener
  • I use Spotify mostly through my Amazon Echo Dot, and  I find myself having to adjust volume between almost every song due to the large volume differences, especially when listening to Classical ...
  • Laxative
  • Newbie
  • 14834 Views
  • 22 comments
  • 70 likes
  • Alexa
    classical
    Echo
    Echo Dot
    volume
    volume difference
    volume issues
    volume normalization
  • Not An Issue
  • 14834 Views
  • 22 comments
  • 70 votes