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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • randomguyhere
  • Newbie
  • 7704 Views
  • 121 comments
  • 89 likes
  • accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Under investigation
  • 7704 Views
  • 121 comments
  • 89 votes

Spotify Connect not working on Desktop app

We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. This is now being investigated.

  • Moderator
  • Moderator
  • We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. &nb...
  • rrakso
  • Casual Listener
  • 2030 Views
  • 66 comments
  • 33 likes
  • Desktop
  • Under investigation
  • 2030 Views
  • 66 comments
  • 33 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Casual Listener
  • 14478 Views
  • 194 comments
  • 225 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 14478 Views
  • 194 comments
  • 225 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • Fabirn6
  • Newbie
  • 5110 Views
  • 43 comments
  • 66 likes
  • iOS
  • Fixed
  • 5110 Views
  • 43 comments
  • 66 votes

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • TonnyCks
  • Casual Listener
  • 32287 Views
  • 334 comments
  • 601 likes
  • Desktop
  • Fixed
  • 32287 Views
  • 334 comments
  • 601 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • Not applicable
  • 11103 Views
  • 146 comments
  • 141 likes
  • Other
  • Under investigation
  • 11103 Views
  • 146 comments
  • 141 votes

Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.
  • lynn3202
  • Newbie
  • 13792 Views
  • 190 comments
  • 151 likes
  • iOS
  • Under investigation
  • 13792 Views
  • 190 comments
  • 151 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Not applicable
  • 82349 Views
  • 372 comments
  • 1232 likes
  • Premium
    Your Library
  • Need more info
  • 82349 Views
  • 372 comments
  • 1232 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • Airad
  • Newbie
  • 124140 Views
  • 203 comments
  • 425 likes
  • Mobile
  • Not Right Now
  • 124140 Views
  • 203 comments
  • 425 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • Kanberals
  • Newbie
  • 22883 Views
  • 528 comments
  • 76 likes
  • Desktop (Windows)
  • Under investigation
  • 22883 Views
  • 528 comments
  • 76 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Novy
  • Moderator
  • 69699 Views
  • 428 comments
  • 604 likes
  • Android
  • Under investigation
  • 69699 Views
  • 428 comments
  • 604 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • freegamer
  • Casual Listener
  • 7990 Views
  • 74 comments
  • 142 likes
  • Content Questions
  • Fixed
  • 7990 Views
  • 74 comments
  • 142 votes

Paid Premium subscriptions reverting to free

Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specif...
  • voronzorok
  • Newbie
  • 535 Views
  • 14 comments
  • 4 likes
  • accounts
    Subscriptions
  • Fixed
  • 535 Views
  • 14 comments
  • 4 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • Mkzyk
  • Casual Listener
  • 151053 Views
  • 315 comments
  • 653 likes
  • Other
  • Not Right Now
  • 151053 Views
  • 315 comments
  • 653 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • RyKaT
  • Newbie
  • 56402 Views
  • 388 comments
  • 1008 likes
  • Mobile
    Your Library
  • Not Right Now
  • 56402 Views
  • 388 comments
  • 1008 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue,...
  • Brett-273
  • Newbie
  • 33631 Views
  • 232 comments
  • 258 likes
  • iOS
  • Fixed
  • 33631 Views
  • 232 comments
  • 258 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • AlejaR
  • Moderator
  • 27496 Views
  • 107 comments
  • 63 likes
  • Other
  • Not Right Now
  • 27496 Views
  • 107 comments
  • 63 votes

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • krapmaster
  • Newbie
  • 15259 Views
  • 47 comments
  • 36 likes
  • Not Right Now
  • 15259 Views
  • 47 comments
  • 36 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

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  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • ayyyesss
  • Newbie
  • 3027 Views
  • 36 comments
  • 61 likes
  • Premium
  • Fixed
  • 3027 Views
  • 36 comments
  • 61 votes

Downtime 21 March 2023: Support Site down

Hey folks,We're aware that the Support Site is loading intermittently. You may have to refresh a few times to be able to get to the Contact Form. Also it's possible that Support Articles are failing to load.

  • Moderator
  • Moderator
  • Hey folks, We're aware that the Support Site is loading intermittently. You may have to refresh a few times to be able to get to the Contact Form.  Also it's possible that Support Articl...
  • Kiril
  • Moderator
  • 91 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 91 Views
  • 2 comments
  • 0 votes