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Ongoing Issues

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Forum Posts

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • sweetlevy
  • Newbie
  • 136247 Views
  • 237 comments
  • 480 likes
  • Mobile
  • Not Right Now
  • 136247 Views
  • 237 comments
  • 480 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Kupono
  • Newbie
  • 99510 Views
  • 500 comments
  • 1483 likes
  • Premium
    Your Library
  • Under investigation
  • 99510 Views
  • 500 comments
  • 1483 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • ASweetKitten
  • Newbie
  • 16142 Views
  • 71 comments
  • 42 likes
  • Other
  • Not Right Now
  • 16142 Views
  • 71 comments
  • 42 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • KnoxRobbins
  • Newbie
  • 16439 Views
  • 204 comments
  • 225 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 16439 Views
  • 204 comments
  • 225 votes

'Show my current top artists' Button Not Working

Hey,We've seen a few reports of the 'Show my current top artists' button not working as it should. "Toggling on/off the setting under Spotify > Preferences > Social > 'Show my current top artists' on desktop does not seem to be controlling whether th...

  • Community Manager
  • Community Manager
  • Hey, We've seen a few reports of the 'Show my current top artists' button not working as it should.   "Toggling on/off the setting under Spotify > Preferences > Social >&nbs...
  • 31nbzgrmeu4aejmnveou
  • Newbie
  • 3399 Views
  • 9 comments
  • 23 likes
  • Desktop
  • Fixed
  • 3399 Views
  • 9 comments
  • 23 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • eve8776
  • Newbie
  • 28956 Views
  • 95 comments
  • 99 likes
  • Music
  • Not Right Now
  • 28956 Views
  • 95 comments
  • 99 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • dgs2-q_s9hk3h
  • Newbie
  • 36246 Views
  • 209 comments
  • 305 likes
  • Android
  • Not Right Now
  • 36246 Views
  • 209 comments
  • 305 votes

Radio hub and Playlist Radio aren't working properly

Plan Premium Country USA Device iPhoneXR, Windows Desktop Operating System iOS 13.1.2, Windows 10 My Question or Issue Since Daily Mix has disappeared I tried just searching for a specific artist/song that i want to listen to the song/artist radio so...

  • Casual Listener
  •   Plan Premium Country USA Device iPhoneXR, Windows Desktop Operating System iOS 13.1.2, Windows 10   My Question or Issue Since Daily Mix has disappeared I tried just...
  • cocobanyu
  • Newbie
  • 7245 Views
  • 13 comments
  • 17 likes
  • All Platforms
  • Not Right Now
  • 7245 Views
  • 13 comments
  • 17 votes

Pressing Volume Down button sets volume to Max on Alexa speaker

We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.

  • Moderator
  • Moderator
  • We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobi...
  • Alex
  • Moderator
  • 236 Views
  • 30 comments
  • 3 likes
  • Mobile
  • Need more info
  • 236 Views
  • 30 comments
  • 3 votes

[iOS] Wrong podcast episode played from Search

We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.

  • Moderator
  • Moderator
  • We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.
  • Alex
  • Moderator
  • 2061 Views
  • 40 comments
  • 22 likes
  • iOS
  • Fixed
  • 2061 Views
  • 40 comments
  • 22 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • spottyface
  • Newbie
  • 39383 Views
  • 792 comments
  • 7 likes
  • Other
  • Fixed
  • 39383 Views
  • 792 comments
  • 7 votes

Google Assistant opens alternate song versions in Spotify

I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months ago now?) I noticed a lot of songs don't default to ...

  • Casual Listener
  • I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months a...
  • cktqicp66fib3v2qy7ap
  • Newbie
  • 16217 Views
  • 68 comments
  • 92 likes
  • Android
    Music
  • Fixed
  • 16217 Views
  • 68 comments
  • 92 votes

Spotify Artist: Playlist not showing

Hi, I'm an artist and my spotify shows all of my current music (which is good). The problem is, when I try to make a custom playlist for my followers to check out:#1- it's made under my spotify account name, not my artist name#2- it's not allowing me...

  • Regular
  • Hi, I'm an artist and my spotify shows all of my current music (which is good). The problem is, when I try to make a custom playlist for my followers to check out: #1- it's made under my spotify acc...
  • Wolftron80s
  • Newbie
  • 7946 Views
  • 15 comments
  • 3 likes
  • Not An Issue
  • 7946 Views
  • 15 comments
  • 3 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • solarsd
  • Casual Listener
  • 52606 Views
  • 339 comments
  • 804 likes
  • chromecast
    Connect
  • Not Right Now
  • 52606 Views
  • 339 comments
  • 804 votes

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • davidoliver
  • Newbie
  • 4332 Views
  • 57 comments
  • 79 likes
  • iOS
  • Fixed
  • 4332 Views
  • 57 comments
  • 79 votes

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? because i want...

  • Casual Listener
  • Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie   My Question or Issue  Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
  • Semuellentho
  • Newbie
  • 84200 Views
  • 630 comments
  • 667 likes
  • Galaxy Watch
    Samsung
    Spotify
  • Fixed
  • 84200 Views
  • 630 comments
  • 667 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...
  • ApordesLV
  • Newbie
  • 37590 Views
  • 117 comments
  • 231 likes
  • Hardware Partner
  • Closed
  • 37590 Views
  • 117 comments
  • 231 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • JazzTrax
  • Regular
  • 75776 Views
  • 444 comments
  • 664 likes
  • Android
  • Under investigation
  • 75776 Views
  • 444 comments
  • 664 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

  • Moderator
  • Moderator
  • Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app. ...
  • silverfano
  • Regular
  • 7438 Views
  • 43 comments
  • 40 likes
  • Desktop
  • Not Right Now
  • 7438 Views
  • 43 comments
  • 40 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • Amethyst_isis08
  • Newbie
  • 7977 Views
  • 49 comments
  • 32 likes
  • Not Right Now
  • 7977 Views
  • 49 comments
  • 32 votes