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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Dax618
  • Visitor
  • 89688 Views
  • 398 comments
  • 756 likes
  • Android
  • Under investigation
  • 89688 Views
  • 398 comments
  • 756 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

  • Moderator
  • Moderator
  • We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
  • IsAlreadyTaken
  • Casual Listener
  • 8977 Views
  • 36 comments
  • 97 likes
  • iOS
  • Under investigation
  • 8977 Views
  • 36 comments
  • 97 votes

Downtime June 12th: Several Spotify services are down

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.
  • Arkuh
  • Visitor
  • 4147 Views
  • 49 comments
  • 55 likes
  • Other
  • Fixed
  • 4147 Views
  • 49 comments
  • 55 votes

Gear icon in Your Episodes is unresponsive

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.

  • Moderator
  • Moderator
  • We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on.   This seems to affect the Android mobile app only.
  • Karnaplosky
  • Casual Listener
  • 3118 Views
  • 51 comments
  • 41 likes
  • Your Library
  • Under investigation
  • 3118 Views
  • 51 comments
  • 41 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • yanakertova
  • Newbie
  • 32970 Views
  • 161 comments
  • 469 likes
  • Other
  • Under investigation
  • 32970 Views
  • 161 comments
  • 469 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.
  • 31bxca52u5wsoj5pcazf
  • Newbie
  • 16464 Views
  • 149 comments
  • 246 likes
  • iOS
  • Under investigation
  • 16464 Views
  • 149 comments
  • 246 votes

Downtime May 16: Android apps crashing

Hey folks! Some of you may currently experience an issue with your Android apps closing out when tapping on the Now Playing bar. This is being looked into and we'll keep you posted in this thread

  • Moderator
  • Moderator
  • Hey folks! Some of you may currently experience an issue with your Android apps closing out when tapping on the Now Playing bar. This is being looked into and we'll keep you posted in this threa...
  • Alexanm
  • Newbie
  • 8239 Views
  • 172 comments
  • 54 likes
  • Android
  • Fixed
  • 8239 Views
  • 172 comments
  • 54 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • dsignr
  • Newbie
  • 58971 Views
  • 310 comments
  • 424 likes
  • Other
  • Not Right Now
  • 58971 Views
  • 310 comments
  • 424 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

  • Moderator
  • Moderator
  • We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.
  • MihailY
  • Moderator
  • 2717 Views
  • 40 comments
  • 17 likes
  • Desktop
  • Under investigation
  • 2717 Views
  • 40 comments
  • 17 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

  • Moderator
  • Moderator
  • Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
  • OliverParmaline
  • Newbie
  • 6929 Views
  • 134 comments
  • 10 likes
  • Other
  • Fixed
  • 6929 Views
  • 134 comments
  • 10 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • N276gf
  • Newbie
  • 47252 Views
  • 147 comments
  • 914 likes
  • Not Right Now
  • 47252 Views
  • 147 comments
  • 914 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.

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  • Moderator
  • Moderator
  • We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.  
  • amy13rose
  • Newbie
  • 1471 Views
  • 52 comments
  • 16 likes
  • Premium family
  • Under investigation
  • 1471 Views
  • 52 comments
  • 16 votes

[Sonos] Spotify randomly starts playing another song

We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices. This can usually be observed at night, where after several hours of playing the correct track (fo...

  • Moderator
  • Moderator
  • We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices.   This can usually be observed a...
  • PleaseMakeThisBetter
  • Regular
  • 2048 Views
  • 3 comments
  • 20 likes
  • Other
  • Under investigation
  • 2048 Views
  • 3 comments
  • 20 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

  • Moderator
  • Moderator
  • We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.
  • Joan
  • Moderator
  • 3180 Views
  • 28 comments
  • 47 likes
  • Other
  • Fixed
  • 3180 Views
  • 28 comments
  • 47 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • kellzilla
  • Newbie
  • 45336 Views
  • 220 comments
  • 357 likes
  • Your Library
  • Fixed
  • 45336 Views
  • 220 comments
  • 357 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

  • Moderator
  • Moderator
  • We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...
  • AngeDEnfer
  • Newbie
  • 16219 Views
  • 120 comments
  • 216 likes
  • Android
  • Fixed
  • 16219 Views
  • 120 comments
  • 216 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • kammcami
  • Visitor
  • 14728 Views
  • 81 comments
  • 117 likes
  • Other
  • Under investigation
  • 14728 Views
  • 81 comments
  • 117 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

  • Moderator
  • Moderator
  • We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 
  • Jenna25
  • Newbie
  • 12585 Views
  • 40 comments
  • 50 likes
  • Your Library
  • Fixed
  • 12585 Views
  • 40 comments
  • 50 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

  • Moderator
  • Moderator
  • Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.
  • Ebbeone
  • Visitor
  • 13294 Views
  • 84 comments
  • 92 likes
  • Other
  • Fixed
  • 13294 Views
  • 84 comments
  • 92 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • Frank0910
  • Newbie
  • 30900 Views
  • 176 comments
  • 193 likes
  • Other
  • Not Right Now
  • 30900 Views
  • 176 comments
  • 193 votes