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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

  • Moderator
  • Moderator
  • We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 
  • vaajy
  • Roadie
  • 4591 Views
  • 31 comments
  • 44 likes
  • Your Library
  • Under investigation
  • 4591 Views
  • 31 comments
  • 44 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • mitja2
  • Casual Listener
  • 142334 Views
  • 450 comments
  • 1154 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 142334 Views
  • 450 comments
  • 1154 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Doctor_Tyranny1
  • Newbie
  • 67670 Views
  • 356 comments
  • 656 likes
  • Android
  • Under investigation
  • 67670 Views
  • 356 comments
  • 656 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • Joan
  • Moderator
  • 1230 Views
  • 217 comments
  • 1 likes
  • iOS
  • Under investigation
  • 1230 Views
  • 217 comments
  • 1 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • KyzrK
  • Newbie
  • 3142 Views
  • 50 comments
  • 40 likes
  • Other
  • Under investigation
  • 3142 Views
  • 50 comments
  • 40 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

MihailY_0-1734094137555.png
  • Moderator
  • Moderator
  • We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     
  • beckymuk
  • Newbie
  • 10434 Views
  • 79 comments
  • 106 likes
  • Desktop
  • Fixed
  • 10434 Views
  • 79 comments
  • 106 votes

Premium users hearing ads

We've received reports that active Premium users are hearing ads interrupting their listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their listening experience.
  • Thamicalo
  • Visitor
  • 5637 Views
  • 46 comments
  • 39 likes
  • Premium
  • Fixed
  • 5637 Views
  • 46 comments
  • 39 votes

[Mobile] Issue playing filtered Liked Songs via Connect

Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops responding. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops resp...
  • Poppyto
  • Casual Listener
  • 3928 Views
  • 86 comments
  • 2 likes
  • Mobile
  • Not Right Now
  • 3928 Views
  • 86 comments
  • 2 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • Didyouknow
  • Newbie
  • 21298 Views
  • 135 comments
  • 344 likes
  • Other
  • Under investigation
  • 21298 Views
  • 135 comments
  • 344 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • MrKnobs
  • Newbie
  • 22522 Views
  • 180 comments
  • 271 likes
  • Desktop
  • Under investigation
  • 22522 Views
  • 180 comments
  • 271 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • Lorie1980
  • Newbie
  • 29636 Views
  • 216 comments
  • 323 likes
  • Other
  • Fixed
  • 29636 Views
  • 216 comments
  • 323 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • fonduefroide
  • Newbie
  • 46042 Views
  • 384 comments
  • 258 likes
  • Accounts
    Other
  • Under investigation
  • 46042 Views
  • 384 comments
  • 258 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • Lannis
  • Casual Listener
  • 180998 Views
  • 330 comments
  • 748 likes
  • Other
  • Not Right Now
  • 180998 Views
  • 330 comments
  • 748 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • mrjeepin82
  • Newbie
  • 47503 Views
  • 299 comments
  • 412 likes
  • Other
  • Not Right Now
  • 47503 Views
  • 299 comments
  • 412 votes

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

discover weekly.PNG
  • Moderator
  • Moderator
  • We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    
  • Eni
  • Moderator
  • 2084 Views
  • 15 comments
  • 38 likes
  • Desktop
    Mobile
  • Fixed
  • 2084 Views
  • 15 comments
  • 38 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • vaajy
  • Roadie
  • 8826 Views
  • 51 comments
  • 123 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 8826 Views
  • 51 comments
  • 123 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • notsupossed
  • Newbie
  • 32279 Views
  • 153 comments
  • 279 likes
  • Your Library
  • Under investigation
  • 32279 Views
  • 153 comments
  • 279 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • HKWnati
  • Newbie
  • 119275 Views
  • 134 comments
  • 827 likes
  • Other
  • Fixed
  • 119275 Views
  • 134 comments
  • 827 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

  • Moderator
  • Moderator
  • We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...
  • sweet71
  • Casual Listener
  • 2666 Views
  • 21 comments
  • 14 likes
  • Android
  • Not Right Now
  • 2666 Views
  • 21 comments
  • 14 votes

Your Sound Capsule isn't updating

We're seeing reports that the Your Sound Capsule is not updating. Some users also mention that this first started around 3rd of Feb 2025.

  • Moderator
  • Moderator
  • We're seeing reports that the Your Sound Capsule is not updating. Some users also mention that this first started around 3rd of Feb 2025.
  • Maria
  • Moderator
  • 614 Views
  • 18 comments
  • 0 likes
  • Other
  • Fixed
  • 614 Views
  • 18 comments
  • 0 votes