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Ongoing Issues

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Forum Posts

Shared playlists not working on Kids accounts

We’ve been receiving reports that playlists shared with Kids accounts are not working. Some are seeing an error message saying “this is currently unavailable”.

Moderator

Moderator

We’ve been receiving reports that playlists shared with Kids accounts are not working. Some are seeing an error message saying “this is currently unavailable”.

BoardsS

Newbie

8768 Views

72 comments

84 likes

Premium family
Under investigation
  • 8768 Views
  • 72 comments
  • 84 votes

Multiple car infotainment systems not loading playlists

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Moderator

Moderator

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

thebaskett

Visitor

6089 Views

87 comments

64 likes

Other
Under investigation
  • 6089 Views
  • 87 comments
  • 64 votes

Shuffle not working on iOS

Hey folks! Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.This is being looked into

Moderator

Moderator

Hey folks!   Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂

jaydaniels90

Newbie

21705 Views

110 comments

50 likes

iOS
Under investigation
  • 21705 Views
  • 110 comments
  • 50 votes

Issues with Blends

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

Moderator

Moderator

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

ISSLUNA

Newbie

5787 Views

14 comments

0 likes

Other
Fixed
  • 5787 Views
  • 14 comments
  • 0 votes

Downtime December 15th: Login and playback issues

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

Moderator

Moderator

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

AlejaR

Moderator

7119 Views

22 comments

59 likes

Accounts
Fixed
  • 7119 Views
  • 22 comments
  • 59 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

daedricmoon

Newbie

3938 Views

67 comments

94 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Under investigation
  • 3938 Views
  • 67 comments
  • 94 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

tr4ncelover

Newbie

7043 Views

27 comments

7 likes

Other
Under investigation
  • 7043 Views
  • 27 comments
  • 7 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

mrjeepin82

Newbie

72517 Views

320 comments

438 likes

Other
Not Right Now
  • 72517 Views
  • 320 comments
  • 438 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

Casual Listener

Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...

fugggoff1o1o1o1

Regular

93650 Views

478 comments

383 likes

Android
Not Right Now
  • 93650 Views
  • 478 comments
  • 383 votes

Equalizer issues

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all. This seems to ...

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

FriedBhicken

Newbie

9852 Views

47 comments

30 likes

Other
Under investigation
  • 9852 Views
  • 47 comments
  • 30 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

Joan

Moderator

11743 Views

49 comments

34 likes

Android
Fixed
  • 11743 Views
  • 49 comments
  • 34 votes

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Simsala91

Newbie

23057 Views

93 comments

91 likes

Desktop
Not Right Now
  • 23057 Views
  • 93 comments
  • 91 votes

App is crashing when starting a podcast

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts.

Moderator

Moderator

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts. 

Dutch-Elvis

Music Fan

78243 Views

353 comments

691 likes

Android
iOS
Mobile
Fixed
  • 78243 Views
  • 353 comments
  • 691 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

Moderator

Moderator

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...

TheSnowQueen

Newbie

4548 Views

25 comments

21 likes

Android
Not Right Now
  • 4548 Views
  • 25 comments
  • 21 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

Jwesley0123

Casual Listener

23837 Views

95 comments

119 likes

Other
Under investigation
  • 23837 Views
  • 95 comments
  • 119 votes

Podcasts Following list in reverse order

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices.

Moderator

Moderator

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices. 

Eni

Moderator

18451 Views

132 comments

192 likes

Android
Other
Fixed
  • 18451 Views
  • 132 comments
  • 192 votes

Podcast episodes start over from the beginning on Android

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the episode is started from a playlist - be it a personal one...

Moderator

Moderator

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the ep...

Yordan

Moderator

8155 Views

73 comments

74 likes

Android
Fixed
  • 8155 Views
  • 73 comments
  • 74 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

Dutch-Elvis

Music Fan

19699 Views

81 comments

158 likes

Android
Under investigation
  • 19699 Views
  • 81 comments
  • 158 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

Moderator

Moderator

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...

nrisxx

Newbie

59577 Views

216 comments

342 likes

Desktop
Old Case Closed
  • 59577 Views
  • 216 comments
  • 342 votes

Black Screen in Now Playing View on iPad (v9.0.90)

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access to features like lyrics, queue, repeat, and shuffle. You...

Moderator

Moderator

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access t...

avareed

Newbie

117737 Views

283 comments

504 likes

iOS
Other
Fixed
  • 117737 Views
  • 283 comments
  • 504 votes