Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

When I start the web player one of my monitors shuts off/loses connection

PlanFree/PremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue How can I prevent my monitor from shutting off when I start the web player?

  • Casual Listener
  • Plan Free/Premium Country  USA Device PC Operating System Windows 10   My Question or Issue  How can I prevent my monitor from shutting off when I start the web player?
  • svlentink
  • Newbie
  • 75118 Views
  • 174 comments
  • 534 likes
  • Won't Fix
  • 75118 Views
  • 174 comments
  • 534 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • Gaheri
  • Newbie
  • 48195 Views
  • 370 comments
  • 947 likes
  • Mobile
    Your Library
  • Under investigation
  • 48195 Views
  • 370 comments
  • 947 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • jwrz1-5z7_bxc
  • Newbie
  • 5762 Views
  • 86 comments
  • 87 likes
  • Android
  • Under investigation
  • 5762 Views
  • 86 comments
  • 87 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Cool_Games
  • Newbie
  • 41260 Views
  • 286 comments
  • 474 likes
  • Android
  • Under investigation
  • 41260 Views
  • 286 comments
  • 474 votes

Podcasts not updating

My favorite podcasts have not been updating for over a week, despite episodes being posted on other platforms. These include such podcasts as Around the NFL (last updated on Spotify 9/18) and NFL Fantasy Live (9/18 as well).

  • Casual Listener
  • My favorite podcasts have not been updating for over a week, despite episodes being posted on other platforms. These include such podcasts as Around the NFL (last updated on Spotify 9/18) and NFL Fan...
  • BKB73
  • Newbie
  • 4646 Views
  • 11 comments
  • 8 likes
  • podcast
  • Not An Issue
  • 4646 Views
  • 11 comments
  • 8 votes

Crossfade option isn't working on the desktop app.

We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's set to a random amount of seconds.

  • Moderator
  • Moderator
  • We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's ...
  • amendooas
  • Casual Listener
  • 8381 Views
  • 75 comments
  • 114 likes
  • Desktop
  • Fixed
  • 8381 Views
  • 75 comments
  • 114 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting  reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • leoplan2
  • Newbie
  • 4497 Views
  • 15 comments
  • 14 likes
  • Other
  • Under investigation
  • 4497 Views
  • 15 comments
  • 14 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • Voetzoeker
  • Newbie
  • 8185 Views
  • 766 comments
  • 4 likes
  • Other
  • Fixed
  • 8185 Views
  • 766 comments
  • 4 votes

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • Penda1
  • Newbie
  • 17530 Views
  • 279 comments
  • 578 likes
  • Desktop
  • Fixed
  • 17530 Views
  • 279 comments
  • 578 votes

Re: Only the web player affects home hub shortcuts

Everything is enabled/allowed.And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music doesn't sync to the web player as well? So if web player doesn't se...

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  • Composer
  • Everything is enabled/allowed. And that doesn’t explain why listening music on any of my desktop apps don’t affect the shortcut suggestions. Maybe that's because Recently Played music d...
  • Zahrd024
  • Newbie
  • 3086 Views
  • 28 comments
  • 16 likes
  • Not Right Now
  • 3086 Views
  • 28 comments
  • 16 votes

[Tizen] Samsung Smart TV app volume level too high

Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen app version 1.7.2 My Question or Issue The gain in the Samsung Tizen ...

  • Casual Listener
  • Plan Free and/or Premium Country United States Device Samsung Smart TV (model number UN50MU630DF) Operating System Samsung Tizen (version 1290) Spotify App Samsung Smart TV / Tizen ...
  • jmuffitt
  • Newbie
  • 3674 Views
  • 38 comments
  • 31 likes
  • Samsung
    TV
  • Not Right Now
  • 3674 Views
  • 38 comments
  • 31 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • lmisteus
  • Newbie
  • 28444 Views
  • 348 comments
  • 636 likes
  • Desktop (Windows)
  • Under investigation
  • 28444 Views
  • 348 comments
  • 636 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &nbsp...
  • MihailY
  • Moderator
  • 10639 Views
  • 86 comments
  • 202 likes
  • Android
  • Under investigation
  • 10639 Views
  • 86 comments
  • 202 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Moderator
  • Moderator
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • ThePixelPenguin
  • Newbie
  • 5134 Views
  • 66 comments
  • 51 likes
  • Mobile
  • Under investigation
  • 5134 Views
  • 66 comments
  • 51 votes

Artist Profiles not loading on web player and desktop app

We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.

  • Moderator
  • Moderator
  • We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.
  • Alex
  • Moderator
  • 688 Views
  • 13 comments
  • 5 likes
  • Desktop
  • Under investigation
  • 688 Views
  • 13 comments
  • 5 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • herecomesthebri
  • Newbie
  • 91688 Views
  • 154 comments
  • 383 likes
  • Mobile
  • Not Right Now
  • 91688 Views
  • 154 comments
  • 383 votes

Cambridge CXN cannot connect anymore

Device: Cambridge CXN Operating System Version:Android 5.0.1.Spotify Version:1.0.15.133Description:I have a premium account. I can play music on my android phone. However, streaming through my Cambridge CXN all of a sudden stopped working. CXN displa...

  • Casual Listener
  • Device: Cambridge CXN   Operating System Version: Android 5.0.1. Spotify Version: 1.0.15.133 Description: I have a premium account. I can play music on my android phone. However, streamin...
  • Jokke
  • Music Fan
  • 2977 Views
  • 10 comments
  • 1 likes
  • Hardware Partner
  • Closed
  • 2977 Views
  • 10 comments
  • 1 votes

Podcast episodes appear in alphabetical order in the queue

We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.

  • Moderator
  • Moderator
  • We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.
  • Yordan
  • Moderator
  • 7635 Views
  • 107 comments
  • 83 likes
  • Desktop
  • Fixed
  • 7635 Views
  • 107 comments
  • 83 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted) across all platforms (desktop, mobile and the Web Player). This is currently being investigated.
  • idontgiveaf___
  • Regular
  • 1357 Views
  • 30 comments
  • 24 likes
  • Other
  • Under investigation
  • 1357 Views
  • 30 comments
  • 24 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • BoRoJr64
  • Newbie
  • 16597 Views
  • 80 comments
  • 258 likes
  • Desktop
    Mobile
  • Under investigation
  • 16597 Views
  • 80 comments
  • 258 votes