LG TV - Distorted sound

[tfae]

Plan

Free

Country

Portugal

Device

LG TV 43UK6200PLA

Operating System

WebOS 04.10.45

My Question or Issue

I experience bad sound quality with distortion on the S/PDIF (optical) outuput through a receiver, no matter the volume.

This is only noticeable on the Spotify app, every other app or media plays just fine.

I've contacted LG support asking for a solution and even linked them this thread.

In the thread mentioned the problem was solved with a firmware update provided by LG, but now they affirm that it was many years ago and that the TV OS was completely different so I had to expose the problem directly to Spotify.

Here it is.

[TimKo]

I have the same situation as yours, this kind of distorted issue had been for a while almost 2 months. I don't think there is anyone is working on to solve this issue. Even I call LG TV support they always saying they are trying to improve but there is no progress till now. Didn't see any version update on my LG TV, the only solution is to buy another TV I thought.

[hudskldfkljdf]

I have the same problem. Theoretically I think it should sound better on the LG for me, but in reality it distorts as if they have to much ”gain” on it. Only through Spotify though. Or at least that's only when I notice it. 

[flamini]

Same problem (still) here. LG OLED55C8LLA with web OS 05.10.45.
I also connected LG TV via optical to external receiver with speakers. Within the LG Spotify app a sound nightmare. Only when connecting mobile via bluetooth to receiver I get a super sound since I can set it in phone app.

Anyhow, as a premium user I EXPECT such setting in the LG app as well. Please advice soon.

[Marion15]

Me too! Through my Onkyo NR 6100 receiver direct through wifi. and a LG TV.

Some music (blues) will be perfectly clean then a next song will sound hissie rattely like a old analogue FM radio station too far from the transmitter. Making me think there was something wrong with all 7.1 of my 6 mo. old very nice speakers.

Because it sounds random from one song to the next, I wonder if it's the recording or the transmission from Spot?

[Marion15]

U might also be disappointed in error with the new TV . I have a doubt that it's the TV problem.I haven't noticed it on satellite music in movies through the receiver. I can hear the same distortion from my Onkyo Receiver without the LG TV being turned on. If I listen to it carefully with headphones on my PC and Cell phone I can vaguely hear it too when looking for it leading me to believe it comes from the recording or transmission. I would imagine some tech person would have a name for it. I don't remember hearing it on CDs  it was noticeable on vinyl LP's back in the day. I also wonder if some of the (noise?) might be comming from processing THX ,Dolby, etc. Listening closely I can perceive it on my laptop with head phones, eliminating the TV,Receiver.and PC speakers. Another thought is the older recordings? They may not have been so concerned with the sensitivities of modern replay equipment. There would be no need to filter or hide sound that the equipment of the day (pre 1980) wouldn't reproduce. I'm sure a audio engineer would have a name for the barley noticeable high end fuzzy hiss/crackle on the end of a S word or guitar high string.

EDIT,New discovery My receiver has several "MODES" that are not well described. DTS, THX, DD surround, etc. When the issue is most noticeable  without the TV turned on feeding Spot from my  PC to the receiver, If I start switching "MODES" it has definate effect on the distortion some times almost eliminating it..Also If I switch to my favorite wired  Headphones from My PC the distiortion is still noticeable. My PC doesn't have the changeable sound modes so I can't adjust those filters.But I definately feel like the distortion is coming to us from outside our control. Better at times worse at other. Also with earbuds on my bluetooth Cellphone I can tell it's there.

[Perry9]

Sadly I also have the same problem with my LG OLED55G26LA (2022) on the optical output. I only have the problem with the sound distorted on Spotify, any other app works fine. Also the problem is only there when using optical output, when hearing the music from the speakers of the tv there aren't any problems.

Would love to get this fixed...