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Right, I've been having a big problem with my Denon Heos 1 speaker and Spotify Connect.
Initially, my Heos speaker was connected to my wifi, and I could find it on Spotify Connect, then I would go through the process to play through the speaker, but no sound would come out the speaker. The track would progress along the timeline as normal, but it was as if I had muted it (I hadn't on Spotify or my speaker). However, when I pressed pause, the track timeline would reset to the beginning of the track. Further, the Heos app couldn't find the speaker.
I contacted Denon, and they have provided numerous solutions, I have since managed to connect to the speaker through the app. I can play music through any service: Deezer, Tunein Radio etc. However, I still cannot play using Spotify. The only difference now is that when I pause, the track timeline pauses as it should. There is still no music being played.
I have soft and hard resetted the Heos speaker, changed network settings etc., and it appears the problem with the speaker is solved. I am using a Macbook Air and iPhone 6 on the latest OS. I have uninstalled the Spotify app on both, restarted both devices, reinstalled the Spotify app, then restarted both devices again, logged into Spotify on both, and the problem still remains. Yet I can still play music using any other service.
I have recently gone from Spotify student premium to Spotify family, so I have premium, but that's the only thing that has changed, I'm not sure how this could have affected it.
I have restarted my router (BT Homehub 5), I have checked all the settings for it, turned off and on again the UPnP settings.
Anyone have any solutions before go insane from a lack of music in my life?
Solved! Go to Solution.
Thank you all for hanging in there and having the patience to wait out this storm (3 months of it) regarding Spotify Connect on the Heos systems. We are glad to finally have been able to resolve the outstanding issues together with Denon on their integration! I am considering this ticket resolved and we will be holding an internal incident retrospective on this.
We have not been able to reproduce Daily Mix playback issues on our end. Could someone please open a new topic on the behavior and there describe in detail what happens? Cheers all, enjoy the music.
Thanks for coming to the Spotify Community for help.
Could you check if you get the same issue with a different WiFi network?
Let us know how it goes.
I'm not able to try it on another network unfortunately. I have reset my router, and it is shown as a connected device on its homepage.
The question is if the Heos device haver problems with mDNS or not (routers can have ). Could you please use a zeroconf browser to see if/what the speaker responds on the network. Use for example either Discovery on iOS or Bonjour Browser on Android and look under the service _spotify-connect._tcp you should be able to find Something similar to "Denon Heos 1". And clicking on it should give you the ip, port and CPATH. If you find your Heos device there, could you please open a webbrowser and go to IP:PORT/CPATH?action=getInfo and post the response here? If you don't find anything under the _spotify-connect._tcp service then either your router or Denon has a problem with the zero configuration network in your environment.
same problem here for about a week know.
spotify plays for a while and suddenly it stoppes, i have to take the power of the heos sound bar and than it plays agian.
seems like a spotify problem because all other music streams work pefectly please solve problem please.
I have the same problem for a couple of weeks.
I have two heos 5 speaker and I manly want to using spotify, but It is not working from the Android phone or from computer.
Please update for a progress or solution
I also have this problem and it is SO ANNOYING!!. Paid $400 for a Heos 5 to use with my Premium Spotify and I get no sound out of it at all. It works with everything else but Spotify connect.
Exactly the same problem. I have just recently purchased a HEOS 7. Every time I hit the volume button on the HEOS the song almost goes back in playtime. But no volume. It says it is connected. The blue light at the base of the HEOS indicates it is connected but still no volume. Every now and then it connects with volume but then it will stop at the end of the song of a playlist and go mute again....and again......and again!! Spotify and HEOS have issues. Not happy with either at the moment
I reset my speaker once again and it worked for about 5 days, perfectly, no issues at all!
It then randomly stopped! So I've gone into my router's settings and added port 4070 in the port forwarding, it then worked for about 4 minutes before randomly stopping.
I then restarted my router and it worked for 2-3 minutes, it's since stopped working.
I'm seriously considering moving to another provider, luckily Denon Heos is compatible with a few others so I'm not just stuck with the poor service being provided by Spotify here.
Suddenly it is back to work for me too. I didn't do anything (even not a reset), but trying to play again from my Android phone.
I think they fixed it (but didn't say anything?)
Please check it....
My HEOS 7 plays both on the 2,4Ghz WiFi and the 5Ghz WiFi, but there is problem with SpotifyConnect. TuneIn works flawlessly on 5Ghz WiFi but SpotifyConnect don't
any one else has this experiences? And does any one got some tips.
If it's happening to me, and to others, I'm wondering if it really is a wifi issue. The network doesn't drop. Just the Spotify connection to the Heos speakers. I'm about to quit Spotify, sell my Heos speakers, go to Apple Music and Sonos. I've been battling this issue for four months. Others have too.
Nothing has been fixed. This is still an issue.
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