Rekordbox Track Loading Error

[infodumpzone]

Plan

Premium

Country

JP

Device

Asus Vivobook S

DDJ-FLX4

Operating System

Windows 11 Pro (Latest updates installed)

Rekordbox 7.2.14

My Question or Issue

Loading tracks from a Spotify playlist randomly stopped working.

Trying to load a track gives the "Track Loading Error"

Trying to listen to a preview of the song gives the "Download Error"

Internet is working fine, Spotify works too. Can listen to the songs through Spotify.
Restarted Rekordbox.

Tried loading different songs.

Playlists and songs are all visible, but songs can't be loaded.

Not listening to Spotify on any other devices.

Removed Rekordbox from "Manage Apps" view in Spotify.

Logged out of Spotify in Rekordbox and logged in again.

Tried a different network (hotspot).

Was DJ'ing while it suddenly stopped working.

Anyone who can help me?

[infodumpzone]

Seems like every once in a while it loads one track if you wait long enough (+10-20 mins).

[MihailY · Accepted solution]

Hey @infodumpzone,

Thanks for reaching out and kudos for the troubleshooting you've done on your end.

We can confirm that the relevant team is aware of this issue and is working on a fix, however, we don't have an exact ETA. 

In the meantime, just make sure to keep both apps up to date.

Cheers,

[infodumpzone]

I understand you might not have an exact ETA, but do you have an estimated ETA?

[OscarDC]

Hey @infodumpzone,

Thank you for keeping in contact.

Unfortunately, we don't have any additional information to share about this at the moment. As @MihailY suggested previously, we'd recommend keeping both apps up to date to avoid missing any improvements coming your way.

If anything else comes up, the Community will be here for you.

[Sn0w0wl]

Plan

Premium

Country

Belgium

Device

iPad Pro

Operating System

iPadOS 26.5.2

My Question or Issue

Hello

I cant load up any of my playlist on Djay Pro  or rekordbox on IOS.

I can search for songs and see the recommended "Made to DJ" playlists but my playlist would not load.

[Daytimedreamer]

We celebrated our wedding yesterday, and I couldn't get Spotify to open in Rekordbox. It says "Download error" and nothing happens. Apparently, this has been a known issue for a long time, yet it hasn't been fixed. The constant problems with Spotify are really starting to infuriate me, there's no point in paying for a service that always has issues.