I purchased and installed a sonos play:3 this friday (November 1st). I have used it to listen to Spotify without any (major) problems. However, last night it stopped working.
It wasn't able to conenct to Spotify all of a sudden. I tried a "re-authorization" which didn't work so I removed spotify from the sonos app. Now I can't re-connect. In fact, I am not even brought to the page where I'm supposed to login, I just get an error message prompting me to contact Spotify if the problem remains (which it does).
Spotify works on my Ipad and other devices, just not through Sonos. Sonos works with other online services (eg. Napster Rhapsody) through the Ipad.
So, in essence: no problem with Spotify, no problem with Sonos, no problem with the Ipad. Everything is connected to the same network. It just won't play together. What should I do?
Solved! Go to Solution.
I called Sonos customer support and got great help over the phone. Don't know what the problem acctually was (wasn't related to that whole Facebook login thing everybody is talking about) but they solved it through remote controlling my PC. So now I'm as happy as ever!
For others who have the same problem (or other problems for that matter) I really must advise you to call their help line. Their opening hours are not the best but the level of knowledgeability and service is great. They do charge a premium for their products and I'm happy to say that the customer service is up to par.
All the best,