Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Web player can't work in Chrome..

Web player can't work in Chrome..

i use windows 10 with chrome 52.0.2743.82 m (64-bit) ,installed Flash and shockwave too.


try to clear temp file and cookie, but black all the time

IE also have this problem


p.s i have poor english ~ sorry for this

3 Replies

Hey @Goddammittt,


Thanks for getting in touch with us through the Spotify Community.


If you’re having trouble with the Web Player, try the following:


  1. Open in a different browser (if you’re on Chrome, try Internet Explorer for example).
  2. Reinstall Flash once again from
  3. Sign in as a different Spotify user. If it works with a different one let us know!
  4. Connect to the site over a different network.

If another network works okay, check the firewall settings of the first network to make sure Spotify isn’t blocked.


Let us know how you get on 🙂

Thx bro!!!
I change other account and is work!!
Thanks a lot :)

Hey @Goddammittt, it's awesome to hear everything's working! 


Don't hesitate to give us a shout if the web player starts misbehaving again.


All the best 🙂

Suggested posts