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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Heartrose
  • Newbie
  • 4805 Views
  • 33 replies
  • 6 likes
  • Other
  • 4805 Views
  • 33 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18642 Views
  • 9 replies
  • 2 likes
  • Other
  • 18642 Views
  • 9 replies
  • 2 likes

Blackberry 9700 and Spotify

Hello, i have downloaded the latests spotify app from m.spotify.com, and via the BB app world. Both apps wont start, telling me "spotify for Blackberry requires Premium", since it should be "free for tablets and smartphones" i wonder if blackberry is...

  • Casual Listener
  • Hello,   i have downloaded the latests spotify app from m.spotify.com, and via the BB app world.   Both apps wont start, telling me "spotify for Blackberry requires Premium",  ...
  • Peter__
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Never ending search for chosen song/songs/station

I have a Windows Nokia, I had a few days trial and was able to identify over 200 songs for playlists and fell in love with Spotify! However that trial ended and when I tried to sign up perminatly from the experation notice I was given a 30 day trial....

  • Newbie
  • I have a Windows Nokia, I had a few days trial and was able to identify over 200 songs for playlists and fell in love with Spotify! However that trial ended and when I tried to sign up perminatly fro...
  • Peter__
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

spotify free also for windows phone 7?

I got a nokia lumia 800 with wp7 on it. And I wan't to use spotify on it without paying just like ios and android has. But when I log in to spotify it gives a error message 'You need to be a premium member' I really love to play music on it with spot...

  • Newbie
  • I got a nokia lumia 800 with wp7 on it. And I wan't to use spotify on it without paying just like ios and android has. But when I log in to spotify it gives a error message 'You need to be a premium ...
  • Peter__
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Spotify often stops playback on WP

Hi! I'm using a Nokia 925 WP 8.0 with Spotify version 2.0 I login using my user ID. Not Facebook. I use Spotify premium I tried reinstalling the app with no result. What happens: I play a song from one of my playlists. The song plays from start to en...

  • Newbie
  • Hi!   I'm using a Nokia 925 WP 8.0 with Spotify version 2.0 I login using my user ID. Not Facebook. I use Spotify premium I tried reinstalling the app with no result.   What h...
  • KiDCoDinG
  • Regular
  • 347 Views
  • 2 replies
  • 1 likes
  • WP 8
  • 347 Views
  • 2 replies
  • 1 likes

Solved!! Oasis still unavailable on my Spotify

Hi everyone Oasis still aren't appearing on Spotify when I search for them. There's the odd song as there was before from random compilation albums. I've tried clicking on the artist name and searching for album titles. I've managed to save one of th...

  • Casual Listener
  • Hi everyone   Oasis still aren't appearing on Spotify when I search for them. There's the odd song as there was before from random compilation albums. I've tried clicking on the artist name ...
  • LilyPad1988
  • Casual Listener
  • 1895 Views
  • 3 replies
  • 0 likes
  • 1895 Views
  • 3 replies
  • 0 likes

Solved!! New spotify countries on Sonos

I signed up for Spotify Premium Cyprus yesterday but the service is still not available via Sonos!! I tried all kinds of things and it's still not coming up. You need to look into this issue to add the new countries so that they can be recognized by ...

  • Newbie
  • I signed up for Spotify Premium Cyprus yesterday but the service is still not available via Sonos!! I tried all kinds of things and it's still not coming up.  You need to look into this issue to...
  • meahtenoha
  • Spotify
  • 1028 Views
  • 13 replies
  • 0 likes
  • 1028 Views
  • 13 replies
  • 0 likes

Solved!! Jason Isbell - Southeastern not playing

Regardless of which mode, on or offline, the album is not playing. This is a crime against humanity as it is without a doubt one of 2013's best. Please fix ASAP!

  • Regular
  • Regardless of which mode, on or offline, the album is not playing. This is a crime against humanity as it is without a doubt one of 2013's best. Please fix ASAP!
  • AkaKurt
  • Regular
  • 960 Views
  • 9 replies
  • 0 likes
  • 960 Views
  • 9 replies
  • 0 likes

Problem with Cocoon Artist page

Hello community manager, I was trying to listen an artist called Cocoon, in there artist page there are so many albums and songs I think are not belong to them (1st I find the voice is different, 2nd are they really singing Japanese ?) and since spot...

  • Regular
  • Hello community manager,   I was trying to listen an artist called Cocoon, in there artist page there are so many albums and songs I think are not belong to them (1st I find the voice is d...
  • tundish
  • Regular
  • 1091 Views
  • 4 replies
  • 0 likes
  • artist
    Cocoon
    mixed albums
    problem
  • 1091 Views
  • 4 replies
  • 0 likes

Re: Spotify won't download music

Hi, I have just upgraded to a Nokia Lumia 1020, I have a premium subscription but Spotify won't download any music to listen offline? Also, when listening to music on wifi, it stops after one song, won't continue through the playlist? Please help! Th...

  • Regular
  • Hi,   I have just upgraded to a Nokia Lumia 1020, I have a premium subscription but Spotify won't download any music to listen offline?   Also, when listening to music on wifi, it s...
  • Peter__
  • Community Legend
  • 903 Views
  • 9 replies
  • 0 likes
  • 903 Views
  • 9 replies
  • 0 likes

log out

I need to log everybody out of my spotify account I ice changed passwords now need to make sure its only me using it

  • Casual Listener
  • I need to log everybody out of my spotify account I ice changed passwords now need to make sure its only me using it
  • Peter__
  • Community Legend
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes

Spotify goofed up song order on Killing Joke album, playing wrong song.

I was trying to play Eighties by Killing Joke and I got a different song playing. When I play the previous track, "Me or You?" Spotify plays the song "Eighties" It's pretty easy to tell, because this song sounds just like Nirvana's Come As You Are an...

  • Newbie
  • I was trying to play Eighties by Killing Joke and I got a different song playing.  When I play the previous track, "Me or You?" Spotify plays the song "Eighties" It's pretty easy to tell, becaus...
  • Shoobie_Doowah
  • Roadie
  • 868 Views
  • 3 replies
  • 0 likes
  • bug
    mislabeled
    wrong track
  • 868 Views
  • 3 replies
  • 0 likes

sd issues

I have a Nokia 521 windows 8 with crap for space why won't my spotify store on my SD card WTH pls help

  • Newbie
  • I have a Nokia 521 windows 8 with crap for space why won't my spotify store on my SD card WTH pls help
  • Joe
  • Community Legend
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

Why is it not free for Windows 8?? Discrimination for your longtime customers, using windows phone!

I'm using Spotify for a very long time and heard it's now free for mobile devices. But it's not for me since I'm using Windows Phone. Any information, when the app will be ready for Windows Mobile? It's not fair that it's only free for iOS and Androi...

  • Casual Listener
  • I'm using Spotify for a very long time and heard it's now free for mobile devices. But it's not for me since I'm using Windows Phone. Any information, when the app will be ready for Windows Mobil...
  • frannie
  • Casual Listener
  • 1032 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 1032 Views
  • 2 replies
  • 0 likes

NOKIA LUMIA 900 Error (409)

Hello all: I have a Nokia Lumia cellphone, and just subscribe to spotify. With 1 day of use, when I start I get the following message spotify : -------------------------------------------------------- Login failedYou need a premium account (409) ----...

  • Newbie
  • Hello all:   I have a Nokia Lumia cellphone, and just subscribe to spotify.   With 1 day of use, when I start I get the following message spotify :   ----------------------...
  • Peter__
  • Community Legend
  • 2960 Views
  • 2 replies
  • 2 likes
  • Other
  • 2960 Views
  • 2 replies
  • 2 likes

[WP8] Spotify crashes on Samsung ATIV S & Nokia Lumia 920

Hello community, I like Spotify a lot and used it on my Android Smartphone with no problems. Now I bought a Samsung Ativ S and I can't use the Application proper because when I click on "playlists" Spotify crashes while loading the playlists and show...

  • Regular
  • Hello community,   I like Spotify a lot and used it on my Android Smartphone with no problems. Now I bought a Samsung Ativ S and I can't use the Application proper because when I click on ...
  • Joe
  • Community Legend
  • 3409 Views
  • 13 replies
  • 0 likes
  • Samsung
    WP 8
  • 3409 Views
  • 13 replies
  • 0 likes

Windows Phone 8 - no offline sync on phone

Hey guys, i'm a new premium user, has the Desktop Application (via Lan Cable), many playlists there and the windows phone 8 App (newest - on Lumia 920). I'm logged in, my WLAN (same IP as Lan Cable for Computer) is on - the Phone App Shows me my Play...

  • Visitor
  • Hey guys,    i'm a new premium user, has the Desktop Application (via Lan Cable), many playlists there and the windows phone 8 App (newest - on Lumia 920). I'm logged in, my WLAN (same ...
  • tajthpe1
  • Music Fan
  • 1228 Views
  • 2 replies
  • 2 likes
  • 1228 Views
  • 2 replies
  • 2 likes

Windows Phone - Rant

Hey everyone, You pretty much know what this is about, pretty much like everyone else on the platform, I too, am sick of the unfair treatment the Windows Phone users face in comparison to this of the iOS/Android users. Your app is so basic that a 3rd...

  • Newbie
  • Hey everyone,   You pretty much know what this is about, pretty much like everyone else on the platform, I too, am sick of the unfair treatment the Windows Phone users face in comparison to ...
  • MichaelJerzak
  • Composer
  • 599 Views
  • 1 replies
  • 3 likes
  • WP 8
  • 599 Views
  • 1 replies
  • 3 likes

Solved!! How to add own songs as an artist?

Hi there, I just don't know what terms to search so I'm posting my question here instead: As being an artist myself: How can I put my own selfmade songs (no rights of others were harmed during the production of these songs, I swear ;)) into Spotify f...

  • Casual Listener
  • Hi there, I just don't know what terms to search so I'm posting my question here instead:   As being an artist myself: How can I put my own selfmade songs (no rights of others were harmed du...
  • dorfmopp
  • Casual Listener
  • 772 Views
  • 2 replies
  • 1 likes
  • 772 Views
  • 2 replies
  • 1 likes

Solved!! Offline on Volvo Sensus (Parrot fork)

Hello,I have a Volvo V40, and the car multimedia system, Sensus Connected Touch, which is basically like an Asteroid, stores offline Spotify playlist on a SD card. 3G data is expensive, in order to sync playlist offline, I just wanted to know, if I c...

  • Regular
  • Hello, I have a Volvo V40, and the car multimedia system, Sensus Connected Touch, which is basically like an Asteroid, stores offline Spotify playlist on a SD card. 3G data is expensive, in order ...
  • mattygriff
  • Regular
  • 1732 Views
  • 4 replies
  • 2 likes
  • Other
  • 1732 Views
  • 4 replies
  • 2 likes