Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Visitor
23828 Views
9 replies
2 likes
Issue description: I have a Samsung UE46F8000 and some times I get an ID2 error when searching for music. What I tried: I have the latest available App from the Samsung Store. I have the latest available Firmware on the television. Reset the televisi...
Issue description: I have a Samsung UE46F8000 and some times I get an ID2 error when searching for music. What I tried: I have the latest available App from the Samsung Store. I have...
1290 Views
0 replies
0 likes
Are starred songs synced both ways between my desktop and WP8 phone? If not how do I request this feature be added? TIA.
Are starred songs synced both ways between my desktop and WP8 phone? If not how do I request this feature be added? TIA.
Not applicable
314 Views
1 replies
0 likes
Am I clueless??? My critique here applies to the Spotify Android app as compared to Rhapsody. I have read through lists of top features of Spotify with virtually nothing being an advantage. Not trying to hate just looking for improvements... 1. After...
Am I clueless??? My critique here applies to the Spotify Android app as compared to Rhapsody. I have read through lists of top features of Spotify with virtually nothing being an advantag...
Community Legend
661 Views
1 replies
0 likes
Hi! I wonder if there is a difference between lissening to a song from my PC and from my new Onkyo A/V reciver? Songs that is availble from my PC is not availble on the reciver and that is on the same day, hour and account. Sincerely Fredrik
Hi! I wonder if there is a difference between lissening to a song from my PC and from my new Onkyo A/V reciver? Songs that is availble from my PC is not availble on the reciver and that ...
Casual Listener
547 Views
2 replies
0 likes
Hey! Wonder if you would do an app för this new phone? http://www.nokia.com/global/products/phone/515/specifications/
Hey! Wonder if you would do an app för this new phone? http://www.nokia.com/global/products/phone/515/specifications/
Newbie
1662 Views
2 replies
1 likes
Hi!Sorry if this question has been asked before.I just started to use Spotify on a Lumia 920 WP8 and noticed that it uses alot of spece on the phone. Is there a limit to how much space the offline files will use? I have not, and will not sync any pla...
Hi! Sorry if this question has been asked before. I just started to use Spotify on a Lumia 920 WP8 and noticed that it uses alot of spece on the phone. Is there a limit to how much space the offl...
Not applicable
761 Views
2 replies
0 likes
I would like to know why my local files are not syncing on to my Windows 8 Phone, I had an Android previous to this phone and my local files could be found on that. I am guessing they should also sync onto my Windows 8 phone On a side point, I have e...
I would like to know why my local files are not syncing on to my Windows 8 Phone, I had an Android previous to this phone and my local files could be found on that. I am guessing they should also syn...
Community Legend
552 Views
1 replies
0 likes
On my Samsung Android device I get updates from Google Play for the Spotify app a couple of times a week as it seems (no idea what all the updates are for, must be back end stuff). On my Nokia Windows 8 Phone however, there are no updates available e...
On my Samsung Android device I get updates from Google Play for the Spotify app a couple of times a week as it seems (no idea what all the updates are for, must be back end stuff). On my Nokia Window...
Regular
918 Views
5 replies
2 likes
Any idea why I can't login to spotify with my receiver ? wlan works..
Any idea why I can't login to spotify with my receiver ? wlan works..
Newbie
451 Views
1 replies
0 likes
Hi, I'm trying to use Spotify Premium with my Sony Sports Walkman - is there any way to sync it? Thanks in advance
Hi, I'm trying to use Spotify Premium with my Sony Sports Walkman - is there any way to sync it? Thanks in advance
Community Legend
8070 Views
1 replies
1 likes
Hi I'm trying to hear any song from my playlists but app doesn't respond. I can login without a problem, I can see the covers and search whatever I want but when I want to hear a song, it just showing the dots in the upper part which indicates that i...
Hi I'm trying to hear any song from my playlists but app doesn't respond. I can login without a problem, I can see the covers and search whatever I want but when I want to hear a song, it ...
Casual Listener
592 Views
1 replies
0 likes
Playlist does not go beyond the last played album. In this example, the B. So the favorites and playlists are visible to half of B and to the rest of the playlists I can not scroll. The same problem is on two TV's. How is this to fix?I have reinstall...
Playlist does not go beyond the last played album. In this example, the B. So the favorites and playlists are visible to half of B and to the rest of the playlists I can not scroll. The sam...
Casual Listener
1794 Views
6 replies
0 likes
I have two 1st gen Boxee Boxes (the cool pyramid shaped ones) in my home and for some reason it appears the Spotify app on them is no longer honoring the suffle setting when playing a playlist. Can anyone confirm for me that: The small button at the ...
I have two 1st gen Boxee Boxes (the cool pyramid shaped ones) in my home and for some reason it appears the Spotify app on them is no longer honoring the suffle setting when playing a playlist. C...
Casual Listener
692 Views
1 replies
0 likes
artist: Wolfgang Haffnertitle: Signature Edition 4spotify:album:4ksKjIh6gCueEnk16vR69lref. from official record label (ACT Music): https://www.actmusic.com/en/Artists/Wolfgang-Haffner/Signature-Edition-4/Signature-Edition-4-CD-2-CD-SetIn Spotify's da...
artist: Wolfgang Haffner title: Signature Edition 4 spotify:album:4ksKjIh6gCueEnk16vR69l ref. from official record label (ACT Music): https://www.actmusic.com/en/Artists/Wolfgang-Haffner/Signa...
Community Legend
473 Views
1 replies
0 likes
Hello guys, i´ve used Spotify now for about half a year, but since then nothing was developed in better features, or usability. I use a Nokia 1020 and a Nexus 7 with spotify. The Spotify App on Wp8 is really bad, compared to the android version, whic...
Hello guys, i´ve used Spotify now for about half a year, but since then nothing was developed in better features, or usability. I use a Nokia 1020 and a Nexus 7 with spotify. The ...
346 Views
0 replies
0 likes
I am currently on a trial of Spotify Premium in Australia. At present, there is a problem with my ISP, in that whilst I get fast (35-60 mbps) connection within Australia, I get very slow (around 1 mbps) connection everywhere else. When I play Spotify...
I am currently on a trial of Spotify Premium in Australia. At present, there is a problem with my ISP, in that whilst I get fast (35-60 mbps) connection within Australia, I get very slow (around 1 mb...
Community Legend
534 Views
1 replies
0 likes
Hi. Is there any way to scrobble songs from Spotify? I hope that someday Spotify brought this option in an update but, till that, i'd like to know if another app could be able to do it. Thanks (and crossing fingers) [EDIT - ADDED TAG]
Hi. Is there any way to scrobble songs from Spotify? I hope that someday Spotify brought this option in an update but, till that, i'd like to know if another app could be able to do it. Th...
Regular
3841 Views
5 replies
8 likes
So about 3 days ago I was listening to the white pandas and now they have disappeared. It wont show their page and almost all their songs are grayed out now. The ones that aren't don't even play. Is this happening to anyone else?
So about 3 days ago I was listening to the white pandas and now they have disappeared. It wont show their page and almost all their songs are grayed out now. The ones that aren't don't even pla...
Community Legend
647 Views
1 replies
0 likes
Ok, I'm listening to music on my Spotify account on my Windows Phone (Nokia Lumia 925 for reference) and I'm listening to my tunes and will randomly close half way through a song I put the song on again and it was fine, worked out it closes after abo...
Ok, I'm listening to music on my Spotify account on my Windows Phone (Nokia Lumia 925 for reference) and I'm listening to my tunes and will randomly close half way through a song I put the song on ag...
Composer
538 Views
1 replies
0 likes
I have a Nokia Lumia 520 Windows phone, it has the Spotify app already downloaded, it worked fine till I registered for the 30 day trial. Now after selecting a track nothing happens except the floating dots at the top of the screen search all the tim...
I have a Nokia Lumia 520 Windows phone, it has the Spotify app already downloaded, it worked fine till I registered for the 30 day trial. Now after selecting a track nothing happens except the float...
Composer
693 Views
1 replies
0 likes
