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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56616 Views

7 replies

4 likes

  • 56616 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Emrilia

Visitor

37538 Views

210 replies

18 likes

Other
  • 37538 Views
  • 210 replies
  • 18 likes

Unable to access community.spotify.com/t5/Archived-Ideas//idi-p/4757599

Specifically https://community.spotify.com/t5/Archived-Ideas/All-Platforms-Other-Move-feedback-to-UserVoice/idi-p/4757599> You do not have sufficient privileges for this resource or its parent to perform this action.

Music Fan

Specifically https://community.spotify.com/t5/Archived-Ideas/All-Platforms-Other-Move-feedback-to-UserVoice/idi-p/4757599 > You do not have sufficient privileges for this resource or its parent...

Maxim

Spotify Star

253 Views

1 replies

1 likes

  • 253 Views
  • 1 replies
  • 1 likes

Superuser Contribution When I am in my car the skip song buttion in my only skips like 10 second.

The skip buttion in my car use to work and it would skip the full song now it only skips like 10 or so seconds has there been a new feature that i cannot find in setting ? It has only started happening as of the 16/11/2023.

Visitor

The skip buttion in my car use to work and it would skip the full song now it only skips like 10 or so seconds has there been a new feature that i cannot find in setting ? It has only started happeni...

Dame2

Visitor

289 Views

2 replies

0 likes

  • 289 Views
  • 2 replies
  • 0 likes

In a tesla my liked songs wont play at all - says error loading

In a tesla my liked songs wont play at all - says error loading, my liked songs list has 14,000 songs, it will play other lists etc ok.

Casual Listener

In a tesla my liked songs wont play at all - says error loading, my liked songs list has 14,000 songs, it will play other lists etc ok.

Maxim

Spotify Star

589 Views

3 replies

0 likes

  • 589 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloaded songs disapear after one day and I have to download again each d

I have a premium duo account, my downloaded songs no more appear as downloaded after a day's time and I have to download again and waste data. I listen daily and this is a lot of wastage of data even though I've paid for premium.

Visitor

I have a premium duo account, my downloaded songs no more appear as downloaded after a day's time and I have to download again and waste data. I listen daily and this is a lot of wastage of data even...

Joan

Moderator

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

SHUT YOUR MONOPOLY

Hello dear spotify its a calm request to you that please remove your nonsense features that we can search and play song once in a day 郎郎郎 we can't skip the song , we can't loop, we can't turn off shuffle , and etc the features that you implemented re...

Visitor

Hello dear spotify its a calm request to you that please remove your nonsense features that we can search and play song once in a day 🤬🤬🤬 we can't skip the song , we can't loop, we can't turn off ...

Mitre226644

Roadie

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue: Profile display name can't be searched after updating it

Yesterday I changed my profile display name and it is not being shown in search results, but oddly enough if I search the old display name the new one shows up. To test if this was an isolated issue I created a brand new Spotify account/profile. That...

Visitor

Yesterday I changed my profile display name and it is not being shown in search results, but oddly enough if I search the old display name the new one shows up. To test if this was an isolated is...

Joan

Moderator

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Solved!! Is it possible to scan a Spotify code and have the song start automatically

I am having a tattoo made of a Spotify code and would like for the app to automatically play the song when the code is scanned. I cannot figure out how to do this. The code takes me to the album the song is on, but then I have to find the song and ma...

Casual Listener

I am having a tattoo made of a Spotify code and would like for the app to automatically play the song when the code is scanned. I cannot figure out how to do this. The code takes me to the album the ...

Maxim

Spotify Star

13290 Views

3 replies

0 likes

  • 13290 Views
  • 3 replies
  • 0 likes

Download album 'French Record' by Kate & Anna McGarrigle

My account was hacked and I had to re-create my entire library. This album can no longer be found through Spotify search, but I found a Spotify link through Google. Of the 11 songs I can download only 2 - nor can I play the other 9 from the song list...

Visitor

My account was hacked and I had to re-create my entire library. This album can no longer be found through Spotify search, but I found a Spotify link through Google. Of the 11 songs I can download onl...

Maxim

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

I have a premium subscription but hearing ads

For months I’ve been enjoying music and podcasts as-free with my premium account. However, a couple of months ago I started hearing ads during podcasts and public playlists. I’ve verified my account is premium on the add and have deleted and re-added...

Casual Listener

For months I’ve been enjoying music and podcasts as-free with my premium account. However, a couple of months ago I started hearing ads during podcasts and public playlists. I’ve verified my account ...

cdt1334

Casual Listener

536 Views

2 replies

0 likes

  • 536 Views
  • 2 replies
  • 0 likes

Solved!! How can I buy an audiobook? Not showing in web player.

I've followed the steps as shown but there is no option to purchase the audiobook in my web player. I can purchase a top up, but I would prefer to buy the audiobook outright. Is this only available in certain countries? Please help!

Regular

I've followed the steps as shown but there is no option to purchase the audiobook in my web player. I can purchase a top up, but I would prefer to buy the audiobook outright. Is this only available i...

communityuser45

Newbie

3112 Views

5 replies

0 likes

  • 3112 Views
  • 5 replies
  • 0 likes

Superuser Contribution How does one access Spotify pre sales for concert tickets???

How does one access Spotify pre sales for concert tickets??? Premium member trying to figure out how to access Spotify pre sale tomorrow for Pantera tickets?

Visitor

How does one access Spotify pre sales for concert tickets??? Premium member trying to figure out how to access Spotify pre sale tomorrow for Pantera tickets?

Lyubka

Moderator

3720 Views

1 replies

0 likes

  • 3720 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks with premium account

PlanPremium monthly payment CountryUkDevicePixel 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) I am a plan manager for a premium account. Renewal payment was taken yesterday but my audiobook hours allowance of 15 hours has not updated. I h...

Casual Listener

  Plan Premium monthly payment  Country Uk Device Pixel 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I am a plan manager for a premium account. Renewal p...

Ruth-Annie

Newbie

6730 Views

4 replies

0 likes

  • 6730 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs not in my music ta, or not in any of my playlists when I open the app

Today I opened Spotify a Jack Harlow song was playing, I don't listen to stuff like that. I listen to Metallica, Iron Maiden, ACDC, Judas Priest etc. and this has been happening for a vast amount of random songs and I've searched up this issue so man...

Casual Listener

Today I opened Spotify a Jack Harlow song was playing, I don't listen to stuff like that. I listen to Metallica, Iron Maiden, ACDC, Judas Priest etc. and this has been happening for a vast amount of ...

W1CKED3IKER

Visitor

632 Views

5 replies

0 likes

  • 632 Views
  • 5 replies
  • 0 likes

Superuser Contribution Porque no pueden verificar mi correo?

Les envío correo para que puedan verificar mi correo y si me llega pero al dar clic en verificar me aparece un recuadro con lo sentimos no pudimos verificar su correo y así no puedo subir mi podcast

Visitor

Les envío correo para que puedan verificar mi correo y si me llega pero al dar clic en verificar me aparece un recuadro con lo sentimos no pudimos verificar su correo y así no puedo subir mi podcast

Lyubka

Moderator

877 Views

1 replies

0 likes

  • 877 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blocked accounts still seeing mine

so I have an issue with this girl who’s been bullying me for a while and a year ago I finally decided to block her. But the entire time she’s been able to see my account and all my playlists but I don’t wanna private everything for those who aren’t b...

Visitor

so I have an issue with this girl who’s been bullying me for a while and a year ago I finally decided to block her. But the entire time she’s been able to see my account and all my playlists but I do...

MihailY

Moderator

9309 Views

3 replies

0 likes

Other
  • 9309 Views
  • 3 replies
  • 0 likes

Superuser Contribution 1 Year Anniversary Referral Link Not Working

I received a 1-year anniversary notification from Spotify 8 days ago with a referral link for two people for 2-month free premium subscription. I tried clicking on the "Give Premium" link but it does not work. It redirects to "Page not found" that sa...

Casual Listener

I received a 1-year anniversary notification from Spotify 8 days ago with a referral link for two people for 2-month free premium subscription. I tried clicking on the "Give Premium" link but it does...

Joan

Moderator

499 Views

5 replies

0 likes

Other
  • 499 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Process to get deal with Spotify as a Music Distributor

Hello team,Myself Rabiul Rhmn, content manager of 'Daredo' a music distributor. I'm writing to you this to know about, How can we sign our music distributor with Spotify? Or How can we get direct deal our music distributor as Spotify provider directo...

Newbie

Hello team, Myself Rabiul Rhmn, content manager of 'Daredo' a music distributor. I'm writing to you this to know about, How can we sign our music distributor with Spotify? Or How can we get direct d...

Yordan

Moderator

1330 Views

1 replies

0 likes

Music
Other
  • 1330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle button turns off when clicking a new playlist on PC

PlanPremium Duo planCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhen clicking play on a playlist shuffle is turned off, I then turn it on however if i cl...

Visitor

  Plan Premium Duo plan Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Is...

Joan

Moderator

262 Views

1 replies

0 likes

Other
  • 262 Views
  • 1 replies
  • 0 likes