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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

57409 Views

7 replies

4 likes

  • 57409 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

bradstreetfarmer

Casual Listener

37655 Views

212 replies

18 likes

Other
  • 37655 Views
  • 212 replies
  • 18 likes

Solved!!Superuser Contribution Spotify won't play on Samsung TV, pressing play button does nothing

So the problem is in the title - Spotify randomly stopped working on my tv. I can navigate through playlists, click on everything besides play. I mean.. I can click, but nothing happens.I've tried playing different playlists on shuffle, navigated to ...

Newbie

So the problem is in the title - Spotify randomly stopped working on my tv. I can navigate through playlists, click on everything besides play. I mean.. I can click, but nothing happens. I've tried ...

Meltembirogul

Newbie

23997 Views

22 replies

2 likes

Samsung
  • 23997 Views
  • 22 replies
  • 2 likes

Solved!!Superuser Contribution Deactivate public session and remove pop-up notifications

Every now and then when I open Spotify I receive a notification pop-up within the app suggesting to join someone else's session. I have thoroughly looked for an option to do so in the configuration, but have failed to find anything related to it.I re...

Newbie

Every now and then when I open Spotify I receive a notification pop-up within the app suggesting to join someone else's session. I have thoroughly looked for an option to do so in the configuration, ...

Markm2711

Casual Listener

1576 Views

4 replies

2 likes

Other
Samsung
  • 1576 Views
  • 4 replies
  • 2 likes

Superuser Contribution Volume control between songs

It seems like between songs, mainly when listening to "relaxing" music, you never know how loud will the next song come up at. Very disturbing when trying to meditate and do some easy listening. Please advise.

Visitor

It seems like between songs, mainly when listening to "relaxing" music, you never know how loud will the next song come up at. Very disturbing when trying to meditate and do some easy listening. Plea...

Eni

Moderator

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution A Spotify-Based Game

Hello, I had an idea for a music-based game to play with friends. I tried playing a version of it with some friends and it turned out being really fun! However, Spotify is needed for it to work. Would there be some way of creating a third-party app t...

Newbie

Hello,   I had an idea for a music-based game to play with friends. I tried playing a version of it with some friends and it turned out being really fun! However, Spotify is needed for it to w...

AlejaR

Moderator

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Playlists] Autoplay is always on

I am a premium customer. When I play Spotify via the SONOS app random songs play while I am listening to a playlist. Autoplay is turned off in the Spotify app. I noticed this on 19th March 2023. Please ensure the Autoplay turns off when it is turned ...

Visitor

I am a premium customer. When I play Spotify via the SONOS app random songs play while I am listening to a playlist.  Autoplay is turned off in the Spotify app.  I noticed this on...

AlejaR

Moderator

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist hacked?

Hello,I was making myself a new playlist when I realised that some of my liked titles were unavailable. Since I was still listening to them just day before, I went to the artist's page and realised that all their content was removed, pictures, song e...

Visitor

Hello, I was making myself a new playlist when I realised that some of my liked titles were unavailable. Since I was still listening to them just day before, I went to the artist's page and realised...

Lyubka

Moderator

1111 Views

1 replies

0 likes

Music
Other
  • 1111 Views
  • 1 replies
  • 0 likes

Superuser Contribution blends don’t change

i have an issue with the blend feature. my friends and i made a blend because it sounds like a fun concept, but since we made it last summer, it has not really changed. i know people from spotify have said that it’s based on your listening and you do...

Newbie

i have an issue with the blend feature. my friends and i made a blend because it sounds like a fun concept, but since we made it last summer, it has not really changed. i know people from spotify hav...

Eni

Moderator

336 Views

1 replies

0 likes

Music
  • 336 Views
  • 1 replies
  • 0 likes

I used to see all epidsodes of the tv series Friends. Now I only see a few. How can I get the rest

Plan PremiumFree/PremiumCountry canada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Premium Free/Premium Country canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...

231 Views

0 replies

0 likes

Other
  • 231 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music feed not showing

PlanPremium FamilyCountry DeviceiPhone 12Operating SystemiOS 16.4 My Question or IssueMy account recently switched from a premium duo to a premium family and when I created my own new account for the premium family, the music and podcast feed were go...

Casual Listener

  Plan Premium Family Country   Device iPhone 12 Operating System iOS 16.4   My Question or Issue My account recently switched from a premium duo to a premium family and whe...

Dian

Spotify Legend

706 Views

3 replies

0 likes

Music
  • 706 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS] It’s baby

Can you please post my song it’s baby on Spotify it would mean the world please xx

Visitor

Can you please post my song it’s baby on Spotify it would mean the world please xx

Yordan

Moderator

324 Views

1 replies

0 likes

iOS
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connect to a device fails on the first attempt, succeeds on second

From Spotify, on both my iPhone 14 and MacBook Pros (2015 and 2020 model), when I attempt to change devices and play music from another device, the first time I click on a device, the music switches over and the other device starts to play for less t...

Newbie

From Spotify, on both my iPhone 14 and MacBook Pros (2015 and 2020 model), when I attempt to change devices and play music from another device, the first time I click on a device, the music switches ...

MihailY

Moderator

333 Views

1 replies

0 likes

Connect
  • 333 Views
  • 1 replies
  • 0 likes

How do I go back to only Premium?

How do I go back to only Premium? I don't need a Premium Duo. It's just me again. It looks like I only can go back to Spotify Free

Visitor

How do I go back to only Premium? I don't need a Premium Duo. It's just me again. It looks like I only can go back to Spotify Free

AdamDamon

Spotify Star

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am not getting email or push notifications for bands I am following.

I have all my push and email notifications enabled. The Spotify website says: "Emails are sent to listeners who our data shows are the artist’s top fans and/or anyone who follows the artist on Spotify.Go to your account page's notification settings t...

Visitor

I have all my push and email notifications enabled. The Spotify website says: "Emails are sent to listeners who our data shows are the artist’s top fans and/or anyone who follows the artist on Spotif...

Dessi

Moderator

803 Views

3 replies

1 likes

  • 803 Views
  • 3 replies
  • 1 likes

Superuser Contribution Video is completely missing on the web page.

The video player is totally gone on the web player. It works in the app but the app is a horrible horrible crashing memory hog that gets my fan going about a minute after launching it. Where is web video?????

Music Fan

The video player is totally gone on the web player. It works in the app but the app is a horrible horrible crashing memory hog that gets my fan going about a minute after launching it. Where is web ...

MihailY

Moderator

1077 Views

1 replies

0 likes

  • 1077 Views
  • 1 replies
  • 0 likes

Can't edit playlist I was added to

I was sent a link to join a playlist but for some reason I can't edit it. I can see the playlist, but not edit it.

Visitor

I was sent a link to join a playlist but for some reason I can't edit it. I can see the playlist, but not edit it.

Taylith

Community Legend

1479 Views

1 replies

1 likes

  • 1479 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why does spotify play recommended song for you and does not stop?

I start out playing my playlist, then at some point, it starts playing "Playing recommended songs for you". I try to switch back to my playlist but it will not go back, just keeps play the recommended. I have researched this online and it is telling ...

Visitor

I start out playing my playlist, then at some point, it starts playing "Playing recommended songs for you". I try to switch back to my playlist but it will not go back, just keeps play the recommende...

AlejaR

Moderator

1244 Views

1 replies

0 likes

  • 1244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have I party banned an artist?

We have played a new album, particular one song a lot at work. We have done it many times before. (A silly joke) Now the artist doesn't come up anymore on random/after playlists run out and such. The album we played is still there. But I don't even g...

Casual Listener

We have played a new album, particular one song a lot at work. We have done it many times before. (A silly joke) Now the artist doesn't come up anymore on random/after playlists run out and such. The...

MihailY

Moderator

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes