Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Visitor
23857 Views
9 replies
2 likes
Anyone know why Spotify in my BMW is currently showing menu items in other languages? My friend also has this issue in his BMW so not just my vehicle. Is this a known issue at present/
Anyone know why Spotify in my BMW is currently showing menu items in other languages? My friend also has this issue in his BMW so not just my vehicle. Is this a known issue at present/
Regular
1351 Views
13 replies
0 likes
PlanFamily PremiumCountryThailandDeviceAmazon Echo My Question or IssueI've been using my Echo with Spotify Premium for 4 years + and really happy with it. But starting from 3 days ago, Alexa can't search songs or playlist on Spotify anymore. Account...
Plan Family Premium Country Thailand Device Amazon Echo My Question or Issue I've been using my Echo with Spotify Premium for 4 years + and really happy with it. But starting from 3 da...
Visitor
3031 Views
18 replies
1 likes
Hello. My Spotify Profile Is Not Verified, Even Tho It’s Actually Me, Gideon Bratland. I’ve seen profiles that are verified but I don’t know how to get my profile verified.
Hello. My Spotify Profile Is Not Verified, Even Tho It’s Actually Me, Gideon Bratland. I’ve seen profiles that are verified but I don’t know how to get my profile verified.
Moderator
284 Views
1 replies
0 likes
I'm not absolutely sure, but since last Spotify update I can't stream music using spotify connect to my HEOS device. I'm using my Iphone 6 with latest update and the Spotify app, also latest update. I can see my HEOS device in the Spotify app, but it...
I'm not absolutely sure, but since last Spotify update I can't stream music using spotify connect to my HEOS device. I'm using my Iphone 6 with latest update and the Spotify app, also latest update. ...
Visitor
22171 Views
3 replies
0 likes
I would like everyone to help provide basic known URIs for Shortcut navagation in spotify. These can be helpful for creating shortcuts on iphone (*ie like the shortcuts app) and android (ie. when creating home screen shortcuts) and desktop players (i...
I would like everyone to help provide basic known URIs for Shortcut navagation in spotify. These can be helpful for creating shortcuts on iphone (*ie like the shortcuts app) and android (ie....
Newbie
3302 Views
5 replies
1 likes
I can't log into the app with my main account. It was working fine, and then suddenly the other day I got an error message. I can log into the web platform fine. On my android A14 I 1)Uninstalled and reinstalled the app 2) restarted my phone 3) clear...
I can't log into the app with my main account. It was working fine, and then suddenly the other day I got an error message. I can log into the web platform fine. On my android A14 I 1)Uninstalled ...
Moderator
710 Views
5 replies
0 likes
Hello guys I need your help I have iPhone and I need to play Distractible podcast in a video I tried all the ideas in youtube and none worked I'm in SAUDI ARABIA and my iPhone is IOS 16.3.1
Hello guys I need your help I have iPhone and I need to play Distractible podcast in a video I tried all the ideas in youtube and none worked I'm in SAUDI ARABIA and my iPhone is IOS 16.3.1&nbs...
Moderator
247 Views
1 replies
0 likes
I didn't receive the invoice by mailSpam checkedemail set up correctly in the account parameters
I didn't receive the invoice by mail Spam checked email set up correctly in the account parameters
Regular
496 Views
4 replies
0 likes
Hi,I use Spotify in Czech Republic, I have the app in English (UK) and most of the content I listen to is English. When going to the Search tab on my app, all the tiles only show local (Czech) shows and nothing of the much more popular global/English...
Hi, I use Spotify in Czech Republic, I have the app in English (UK) and most of the content I listen to is English. When going to the Search tab on my app, all the tiles only show local (Czech) show...
Spotify Legend
381 Views
1 replies
0 likes
For the past few days, Spotify has been pausing every song around every 30-40 seconds. It has been happening on both mobile and PC. I have tried everything I have seen online including logging off of every account and it still isn't working. The only...
For the past few days, Spotify has been pausing every song around every 30-40 seconds. It has been happening on both mobile and PC. I have tried everything I have seen online including logging off of...
Casual Listener
452 Views
4 replies
0 likes
I have exactly the same problem. I was listening while working, on enhanced mode. I heard a song I wanted to keep in the list. The problems:There is no button on the song card to add it to the playlist permanently There is no indication which song is...
I have exactly the same problem. I was listening while working, on enhanced mode. I heard a song I wanted to keep in the list. The problems: There is no button on the song card to add it to the pla...
Moderator
392 Views
2 replies
1 likes
When ever I try to give the Dj feature a chance it somehow plays Songs that I have hidden, once it plays those songs , it un-hides them which then i have to start the process of hiding them all over again, to the point that I can't use it. It doesn't...
When ever I try to give the Dj feature a chance it somehow plays Songs that I have hidden, once it plays those songs , it un-hides them which then i have to start the process of hiding them all ove...
Moderator
620 Views
1 replies
2 likes
PlanFreeCountryGermanyDevice(Samsung Galaxy A50, connected to Volvo V90 II via USB)Operating System(Android 11) My Question or IssueIf my SamsungA50 is connected to my car, Android Auto starts and I can use google maps, VLC-Player, some other apps an...
Plan Free Country Germany Device (Samsung Galaxy A50, connected to Volvo V90 II via USB) Operating System (Android 11) My Question or Issue If my SamsungA50 is connected to my car, A...
Moderator
5006 Views
5 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy A40Operating SystemAndroid 11, Windows 10 My Question or IssueHi there, In december my Sonos devices no longer recognized podcasts played from Spotify. When I've been connected to a sonos device via spoti...
Plan Premium Country Germany Device Samsung Galaxy A40 Operating System Android 11, Windows 10 My Question or Issue Hi there, In december my Sonos devices no longer recogniz...
Newbie
3152 Views
14 replies
2 likes
Spotify has several playlists "audiophile" that claim 24 bit and hi res etc. Is deceptive if Spotify does not transmit in these formats. whasup Spotify?
Spotify has several playlists "audiophile" that claim 24 bit and hi res etc. Is deceptive if Spotify does not transmit in these formats. whasup Spotify?
200 Views
0 replies
0 likes
How can I change it to only play thru headset
How can I change it to only play thru headset
201 Views
0 replies
0 likes
I'm having the same issue with Spotify on an Amazon fire stick, plays 6 seconds of one song with no sound. It was sampling through the playlist, but now stops after one song.I have uninstalled Spotify and reinstalled it and restarted the fire stick a...
I'm having the same issue with Spotify on an Amazon fire stick, plays 6 seconds of one song with no sound. It was sampling through the playlist, but now stops after one song. I have uninstalled Spot...
Visitor
1059 Views
2 replies
1 likes
PlanFreeCountryUSADeviceWeb playerOperating SystemWindows 10 My Question or IssueThis has been happening for a while now. When I open Spotify (web player) on chrome, there's this small black bar just above the play button/tool bar(?) that blocks a lo...
Plan Free Country USA Device Web player Operating System Windows 10 My Question or Issue This has been happening for a while now. When I open Spotify (web player) on chrome, there's ...
Visitor
4512 Views
4 replies
8 likes
Every time i go to listen to music on my Playstation 5, it will not play anything. When i go onto the app on the Playstation itself, it gets stuck in a never ending loop of logging in & getting logged out of my account within minutes. The app is unus...
Every time i go to listen to music on my Playstation 5, it will not play anything. When i go onto the app on the Playstation itself, it gets stuck in a never ending loop of logging in & get...
Newbie
494 Views
2 replies
0 likes
Plan Premium CountryUS DeviceSamsung Galaxy S22+ Operating SystemAndroid 13 (Tiramisu) My Question or Issue I DO NOT WANT SPOTIFY TO START PLAYING AS SOON AS MY PHONE CONNECTS TO MY CAR'S BLUETOOTH AND THERE IS NO WAY TO STOP THIS FROM HAPPENING. It ...
Plan Premium Country US Device Samsung Galaxy S22+ Operating System Android 13 (Tiramisu) My Question or Issue I DO NOT WANT SPOTIFY TO STA...
301 Views
0 replies
0 likes
