Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • stev12312wer
  • Newbie
  • 794 Views
  • 6 replies
  • 2 likes
  • Other
  • 794 Views
  • 6 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17273 Views
  • 8 replies
  • 1 likes
  • Other
  • 17273 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify Playlist different across accounts

https://open.spotify.com/playlist/37i9dQZF1DX2sUQwD7tbmL?si=hmC7UFc5SPabSdHqQMLVkwI have a spotify premium and this playlist was not updated to me for many months. I created an account for my sister, When i viewed the playlist, the songs were differe...

  • Visitor
  • https://open.spotify.com/playlist/37i9dQZF1DX2sUQwD7tbmL?si=hmC7UFc5SPabSdHqQMLVkw I have a spotify premium and this playlist was not updated to me for many months. I created an account for my siste...
  • Eni
  • Moderator
  • 1327 Views
  • 5 replies
  • 0 likes
  • music
  • 1327 Views
  • 5 replies
  • 0 likes

Superuser Contribution Web player - poor sound quality since 2020-10-20

Hi,Web player on Windows 10, Chrome 86.0.4240.75 and Firefox 68.4.2esr I'm using the family plan for over a year. All of a sudden, the sound quality in Web Player dropped to some 64kb/s few days ago. Very much noticeable and completely unusuable. I c...

  • Casual Listener
  • Hi, Web player on Windows 10, Chrome 86.0.4240.75 and Firefox 68.4.2esr   I'm using the family plan for over a year. All of a sudden, the sound quality in Web Player dropped to some...
  • sgonz114
  • Casual Listener
  • 2496 Views
  • 4 replies
  • 0 likes
  • 2496 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Android][Other] Do not throw up car things ads or any ads to premium members

I pay you money not to see or hear ads. How dare you throw a car things ad on me in a giant pop-up that is clearly meant to look different from Spotify. Just for that I'm not paying and switching to the ad version for a few months until you learn you...

  • Casual Listener
  • I pay you money not to see or hear ads. How dare you throw a car things ad on me in a giant pop-up that is clearly meant to look different from Spotify. Just for that I'm not paying and switching to ...
  • AlejaR
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ability to adjust the volume of ads

Some music, especially classical, can be quiet at times, but then an ad comes on that super loud in comparison and it could scare listeners when that happens. I think it would be a nice idea to add in the settings an option to adjust the volume of ad...

  • Visitor
  • Some music, especially classical, can be quiet at times, but then an ad comes on that super loud in comparison and it could scare listeners when that happens. I think it would be a nice idea to add i...
  • AlejaR
  • Moderator
  • 167 Views
  • 1 replies
  • 1 likes
  • 167 Views
  • 1 replies
  • 1 likes

Superuser Contribution Features

I got Spotify on my phone and I can only do shuffle and while on my iPad I can play any song in any order without premium. So please make it the same for iPhones, galaxies and etc.

  • Visitor
  • I got Spotify on my phone and I can only do shuffle and while on my iPad I can play any song in any order without premium. So please make it the same for iPhones, galaxies and etc.
  • Eni
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution adding new features on pc

Hey so I mostly use Spotify on pc and I've noticed that many of the features on iPhones and androids arent on the windows desktop app. My suggestion for Spotify is to add these features. Stuff like recently played, what's new (updates of podcasts and...

  • Casual Listener
  • Hey so I mostly use Spotify on pc and I've noticed that many of the features on iPhones and androids arent on the windows desktop app. My suggestion for Spotify is to add these features. Stuff like r...
  • AlejaR
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Spotify mutes just before the song ends before it skips to the next only on my streamer

Plan : PremiumCountry : GreeceDevice : (I am using either Spotify app on Windows 10 Pro for my PC, or Spotify app on my Samsung A71 and an Audiolab 6000N streamer)Operating System : (Android, Windows 10 Pro)___________________________________________...

  • Newbie
  • Plan : Premium Country :  Greece Device : (I am using either Spotify app on Windows 10 Pro for my PC, or Spotify app on my Samsung A71 and an Audiolab 6000N streamer) Operating Syst...
  • 169 Views
  • 0 replies
  • 0 likes
  • Other
  • 169 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Removing songs from “recommended” list in playlists

I often use the “recommended” list beneath my created playlists to find new songs to add to them. I would like to be able to remove songs from this list. I often find myself several pages in, with tons of songs that I’ll never add to the list just cl...

  • Casual Listener
  • I often use the “recommended” list beneath my created playlists to find new songs to add to them. I would like to be able to remove songs from this list. I often find myself several pages in, with to...
  • Lyubka
  • Moderator
  • 243 Views
  • 3 replies
  • 0 likes
  • Desktop
    Other
  • 243 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Regression of playlist loop feature

I am playing playlist on my car and found that I cannot loop my playlist songs. It always start playing random recommended songs after the list is played once. This started happening this week. I cannot figure out how to disable this behavior. This i...

  • Visitor
  • I am playing playlist on my car and found that I cannot loop my playlist songs. It always start playing random recommended songs after the list is played once. This started happening this week. I can...
  • Yordan
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • Mobile
    Playlists
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs from old to new

why is so difficult to try to listen to your liked songs in a chronological order from old to new? Only thru the computer you can reverse the order of the list, but it always goes back to the newest song. Why? I am a premium listener for more than 10...

  • Casual Listener
  • why is so difficult to try to listen to your liked songs in a chronological order from old to new? Only thru the computer you can reverse the order of the list, but it always goes back to the newest ...
  • Yordan
  • Moderator
  • 1513 Views
  • 4 replies
  • 1 likes
  • Liked songs from old to new
  • 1513 Views
  • 4 replies
  • 1 likes

Superuser Contribution Xbox app won't sign in

PlanPremiumCountryUnited statesDeviceXbox OneMy Question or IssueMy Xbox app wont sign in no matter what I do. I've tried all the different ways of signing in, I've tried uninstalling and reinstalling the app and all I've gotten it to do is soft lock...

  • Casual Listener
  • Plan Premium Country United states Device Xbox One My Question or Issue My Xbox app wont sign in no matter what I do. I've tried all the different ways of signing in, I've tried uninstalling a...
  • Alex
  • Spotify Legend
  • 312 Views
  • 3 replies
  • 0 likes
  • Other
  • 312 Views
  • 3 replies
  • 0 likes

Superuser Contribution Improvements on the playlist

Please have a button or something for public playlist whereas the owner can see who liked it's playlists and can view it's profile.

  • Visitor
  • Please have a button or something for public playlist whereas the owner can see who liked it's playlists and can view it's profile.
  • Eni
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

URI to a track within a particular playlist?

I can get the URI for a track, no problem.I can get the URI for a playlist, no problem.But I can't in the general case figure out how to get the URI for a track that's in the context of a particular playlist. I'd like to be able to start my player at...

  • Casual Listener
  • I can get the URI for a track, no problem. I can get the URI for a playlist, no problem. But I can't in the general case figure out how to get the URI for a track that's in the context of a particu...
  • jlalonde
  • Newbie
  • 5186 Views
  • 8 replies
  • 2 likes
  • Mac
    Web Player
  • 5186 Views
  • 8 replies
  • 2 likes

Error when using Spotify on Samsung Smart TV

PlanPremiumCountrySingaporeDeviceSamsung Smart TV My Question or Issue:Samsung Smart TV - Spotify freezes upon start up with a long error message. And will not launch. Solution:1. Trying to turn off the TV and turn it on, and also doing the same for ...

  • Visitor
  • Plan Premium Country Singapore Device Samsung Smart TV   My Question or Issue: Samsung Smart TV - Spotify freezes upon start up with a long error message.  And will not launch. &nb...
  • 133williaam
  • Visitor
  • 13677 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 13677 Views
  • 1 replies
  • 0 likes

Superuser Contribution Top artist of the week !

So basically at the end of 2021 spotify created a list with our top artists that year and it was really cool to look back on. I think seeing which different musicians and genres we listen to throughout each month would be pretty cool as the stuff we ...

  • Visitor
  • So basically at the end of 2021 spotify created a list with our top artists that year and it was really cool to look back on. I think seeing which different musicians and genres we listen to througho...
  • AlejaR
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] Rethink latest Enhanced Playlist change

I don't particularly like the latest update to Enhanced Playlists, in that it requires the playlist to be shuffled. I liked listening to it unshuffled so that I could easily find the new songs and add them to my playlist, at whatever random spot they...

  • Visitor
  • I don't particularly like the latest update to Enhanced Playlists, in that it requires the playlist to be shuffled.  I liked listening to it unshuffled so that I could easily find the new songs ...
  • AlejaR
  • Moderator
  • 198 Views
  • 1 replies
  • 1 likes
  • iOS
  • 198 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcats not playing.

PlanPremiumCountryPakistanDeviceSamsung Galaxy S21 5GOperating SystemAndroid 12My Question or IssuePodcasts show up on the home page but not when I search any specific ones. Also the ones that do show up on the home page, I cant do anything with them...

  • Casual Listener
  • Plan Premium Country Pakistan Device Samsung Galaxy S21 5G Operating System Android 12 My Question or Issue Podcasts show up on the home page but not when I search any specific ones. Also th...
  • Jeremy
  • Spotify Legend
  • 362 Views
  • 3 replies
  • 1 likes
  • Other
    Samsung
  • 362 Views
  • 3 replies
  • 1 likes

Superuser Contribution What happened to the mini menu on Xbox?

I have used Spotify for music on xbox for about 2 years. One of the best parts was being able to skip songs without opening the app and seeing what songs were playing. Now that menu has been what seems to be disabled the song no longer appears and I ...

  • Visitor
  • I have used Spotify for music on xbox for about 2 years. One of the best parts was being able to skip songs without opening the app and seeing what songs were playing. Now that menu has been what see...
  • OhSilenced
  • Visitor
  • 776 Views
  • 2 replies
  • 1 likes
  • 776 Views
  • 2 replies
  • 1 likes

Artist profile

Hey guys, so I’ve got a release coming out later in April, distributed through TuneCore at the beginning of March, and I’d love to send people to the page to presage the single, but I don’t have a profile yet to send them to. This is my first release...

  • Newbie
  • Hey guys, so I’ve got a release coming out later in April, distributed through TuneCore at the beginning of March, and I’d love to send people to the page to presage the single, but I don’t have a pr...
  • geovanebento
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • Discovery & Promo
  • 280 Views
  • 1 replies
  • 0 likes

Spotify on Xbox One playing double audio (like a delay)

PlanPremiumCountryUSADeviceSamsung Galaxy s7 to Xbox One X (using a Denon receiver)Operating SystemXbox One X My Question or Issue Audio is playing twice in very quick succession. Hard to describe but I can hear it the most in the kick drum. The kick...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy s7 to Xbox One X (using a Denon receiver) Operating System Xbox One X   My Question or Issue  Audio is playing twice in very quick s...
  • Krifa
  • Newbie
  • 3088 Views
  • 1 replies
  • 2 likes
  • Denon
  • 3088 Views
  • 1 replies
  • 2 likes