Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Petra17
  • Casual Listener
  • 9244 Views
  • 66 replies
  • 9 likes
  • Other
  • 9244 Views
  • 66 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19869 Views
  • 9 replies
  • 2 likes
  • Other
  • 19869 Views
  • 9 replies
  • 2 likes

Solved!! Spotify Connect not working with Marantz NA 6005 streamer

Hello, it seems a recent (<1 year) update has resulted in Spotify Connect not working anymore on MARANTZ NA 6005 streaming device.Could you please confirm ?Connecting via Bluetooth makes completely useless most of the Hifi equipment I have connected ...

  • Casual Listener
  • Hello, it seems a recent (<1 year) update has resulted in Spotify Connect not working anymore on MARANTZ NA 6005 streaming device. Could you please confirm ? Connecting via Bluetooth makes ...
  • Plipou
  • Casual Listener
  • 630 Views
  • 2 replies
  • 2 likes
  • 630 Views
  • 2 replies
  • 2 likes

Superuser Contribution Our podcast is no longer uploading to spotify.

The latest two episodes of our podcast 'Outside Edge Podcast' have not uploaded to spotify, despite showing up in spotify for podcasters. Podbean have said our feed is valid but experiencing issues updating on Spotify.https://feed.podbean.com/outside...

  • Visitor
  • The latest two episodes of our podcast 'Outside Edge Podcast' have not uploaded to spotify, despite showing up in spotify for podcasters. Podbean have said our feed is valid but experiencing issues u...
  • Lyubka
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone background switches to title cover

PlanPremiumCountryGermanyDeviceOneplus NordOperating SystemAndroid 11 My Question or IssueWhen I play any music on Spotify, the background wallpaper on my lock screen (not my home screen/unlocked screen) will switch to the cover of the current music ...

  • Visitor
  • Plan Premium Country Germany Device Oneplus Nord Operating System Android 11   My Question or Issue When I play any music on Spotify, the background wallpaper on my lock screen (not my...
  • jbaileyg
  • Visitor
  • 20997 Views
  • 4 replies
  • 1 likes
  • Other
  • 20997 Views
  • 4 replies
  • 1 likes

Superuser Contribution [Desktop][Other] Dissociation of communication and app language

Hello there, Living in Belgium, we have three national languages (FR, NL, DE).The thing is that I usually receive mails from Spotify (news, administrative stuff, ...) in one of those languages (NL) and not the one I actually speak (FR). I would like ...

  • Visitor
  • Hello there,   Living in Belgium, we have three national languages (FR, NL, DE). The thing is that I usually receive mails from Spotify (news, administrative stuff, ...) in one of those langu...
  • Lyubka
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Other] Too many in product popup adds

Even though I'm a Premium Member and my partner is a premium Member I still get "premium Plans" related popup ads every time I start up the app. It is quite annoying.

  • Visitor
  • Even though I'm a Premium Member and my partner is a premium Member I still get "premium Plans" related popup ads every time I start up the app. It is quite annoying.
  • Alex
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does Spotify keep removing songs from my own playlists

i was looking through songs my playlist recommended, and i did know and listen to many of the songs there before (bc they were in that playlist). i noticed that they were not in there anymore i scrolled through for a little and i ended up finding 13 ...

  • Visitor
  • i was looking through songs my playlist recommended, and i did know and listen to many of the songs there before (bc they were in that playlist). i noticed that they were not in there anymore i scro...
  • Lyubka
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution albums pausing between songs

there are many ambient and thematic albums on Spotify with a continuous 60-90 minutes of music that are broken into chapters (songs) but are meant to play straight through. Spotify pauses momentarily between the songs, where the track breaks are, whi...

  • Casual Listener
  • there are many ambient and thematic albums on Spotify with a continuous 60-90 minutes of music that are broken into chapters (songs) but are meant to play straight through. Spotify pauses momentarily...
  • Joan
  • Moderator
  • 624 Views
  • 5 replies
  • 0 likes
  • 624 Views
  • 5 replies
  • 0 likes

I keep getting foreign songs on my good mood mix I don't know what language

It just gives me foreign music on my good mood mix I've never put foreign music on it except Spanish music I don't have any foreign songs liked I don't believe I've searched up foreign songs ESPECIALLY in whatever language it is playing

  • Visitor
  • It just gives me foreign music on my good mood mix I've never put foreign music on it except Spanish music I don't have any foreign songs liked I don't believe I've searched up foreign songs ESPECIAL...
  • Prague
  • Community Legend
  • 2982 Views
  • 1 replies
  • 0 likes
  • 2982 Views
  • 1 replies
  • 0 likes

Superuser Contribution My songs keep skipping halfway through how do I fix this?

I have a Playlist on shuffle play and am not touching anything. The songs will get about 3 minutes in and then skip to the next song.

  • Visitor
  • I have a Playlist on shuffle play and am not touching anything. The songs will get about 3 minutes in and then skip to the next song.
  • AlejaR
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist wieder herstellen

ich musste leider wieder von Premium auf Free Version umstellen, wie bekomme ich nun meine Playlist zurück

  • Casual Listener
  • ich musste leider wieder von Premium auf Free Version umstellen, wie bekomme ich nun meine Playlist zurück
  • AlejaR
  • Moderator
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

Why does the AI tell me I used to listen to music I never listened to?

It says that we are going back to 2017 when I used to listen to Panic at the Disco but I've never listened to them and I'm pretty sure I didn't have spotify back in 2017

  • Visitor
  • It says that we are going back to 2017 when I used to listen to Panic at the Disco but I've never listened to them and I'm pretty sure I didn't have spotify back in 2017
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Superuser Contribution I think that you guys should change the dominant color of Devo's album "Q:

I think that you guys should change the dominant color of Devo's album "Q: Are We Not Men? A: We Are Devo!" back to yellow, as that makes much more sense than purple. In my opinion the purple is startling and off-putting. I think most would agree tha...

  • Newbie
  • I think that you guys should change the dominant color of Devo's album "Q: Are We Not Men? A: We Are Devo!" back to yellow, as that makes much more sense than purple. In my opinion the purple is star...
  • Yordan
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don’t have access to podcasts at all.I

I only have music on Spotify. I don’t even see any podcasts, when I try to open a podcast through browser, it shows an error

  • Visitor
  • I only have music on Spotify. I don’t even see any podcasts, when I try to open a podcast through browser, it shows an error
  • MihailY
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify on Roku not displaying Asian characters

DeviceRoku Streaming Stick 4k My Question or IssueSpotify is not able to display Asian characters in the Roku app. I have checked Chinese, Japanese and Korean. It seems to affect the whole app as neither song title, artist, or lyrics were displaying....

  • Regular
  • Device Roku Streaming Stick 4k   My Question or Issue Spotify is not able to display Asian characters in the Roku app.  I have checked Chinese, Japanese and Korean. It seems to affect t...
  • silverKitty
  • Newbie
  • 2434 Views
  • 17 replies
  • 1 likes
  • Other
  • 2434 Views
  • 17 replies
  • 1 likes

I have an artists page and my followers dropped over 1000 in one week

I have created my artist profile Sari Serodio and released my first single: Hey Ma. My followers were growing steady I was almost at 1800 then in 1 week that number dropped 1000 to 700. why?

  • Newbie
  • I have created my artist profile Sari Serodio and released my first single: Hey Ma. My followers were growing steady I was almost at 1800 then in 1 week that number dropped 1000 to 700. why?
  • Prague
  • Community Legend
  • 2219 Views
  • 1 replies
  • 1 likes
  • 2219 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify blend not including music for everyone on playlist

PlanPremiumCountryUSADeviceall devices My Question or IssueI joined a blend playlist with 7 other people, and not a single song added to the playlist was added for me. What is the point of blends if you’re going to have people join them and then not ...

  • Newbie
  •   Plan Premium Country USA Device all devices     My Question or Issue I joined a blend playlist with 7 other people, and not a single song added to the playlist was adde...
  • valeribanana
  • Regular
  • 1184 Views
  • 2 replies
  • 1 likes
  • Other
  • 1184 Views
  • 2 replies
  • 1 likes

Please add phone number account link with gmail

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes