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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55721 Views

7 replies

4 likes

  • 55721 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37361 Views

209 replies

18 likes

Other
  • 37361 Views
  • 209 replies
  • 18 likes

Superuser Contribution why are specific songs grayed out after i listen to them a few times

i want to listen to ayesha erotica songs but everytime i listen to a noramal song or a sped up version podcast of the song, it gets removed after a few hours and i dont know why.

Casual Listener

i want to listen to ayesha erotica songs but everytime i listen to a noramal song or a sped up version podcast of the song, it gets removed after a few hours and i dont know why.

Ahmeteroticaonline

Visitor

4511 Views

6 replies

2 likes

  • 4511 Views
  • 6 replies
  • 2 likes

Superuser Contribution Se me cobro un monto diferente al que marca el plan

Tengo un plan premium familiar pero se cobro.un monto diferente. El monto el mayo hasta con los impuesto que pago en mi pais

Visitor

Tengo un plan premium familiar pero se cobro.un monto diferente. El monto el mayo hasta con los impuesto que pago en mi pais

Alex

Spotify Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo abrir la aplicacion en mi laptop desde hace 3 horas, me ayudan!

estuve escuchando desde mi laptop y de repente se paró y el icono desapareció lo he vuelto a instalar pero me sale un mensaje que spotify no está disponible, que paso?

Visitor

estuve escuchando desde mi laptop y de repente se paró y el icono desapareció lo he vuelto a instalar pero me sale un mensaje que spotify no está disponible, que paso?

Alex

Spotify Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Blend won't stop updating every 15 minutes

I thought the whole point of blend was to give you and the other party a playlist of music you like. We used to get the exact same playlist to listen to, now we both have two completely different playlists and mine updates nonstop everytime I click a...

Newbie

I thought the whole point of blend was to give you and the other party a playlist of music you like. We used to get the exact same playlist to listen to, now we both have two completely different pla...

Eni

Moderator

989 Views

1 replies

0 likes

  • 989 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I've already get a Premium Student package, but i can't use Enhance feature

I got 2 problems:+ First, I saw Enhance button but the Shuffle button disappered+ Second, I deleted the app and reinstall, i logged out and logged in, then Enhance disappered and the Shuffle button reappered.More than that, the Heart Icon to show whi...

Newbie

I got 2 problems: + First, I saw Enhance button but the Shuffle button disappered + Second, I deleted the app and reinstall, i logged out and logged in, then Enhance disappered and the Shuffle butt...

AlejaR

Moderator

1319 Views

1 replies

0 likes

  • 1319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo problemas al querer reproducie un podcast con mis datos moviles

Spotify funciona todo normal pero a la hora de querer reproducir cualquier podcast este se pausa y dice "Contenido no disponible", en cuanto se conecta a una red WIFI se quita el problema. Ya revise y mi operador está todo bien, las demas canciones n...

Visitor

Spotify funciona todo normal pero a la hora de querer reproducir cualquier podcast este se pausa y dice "Contenido no disponible", en cuanto se conecta a una red WIFI se quita el problema. Ya rev...

HeyIsa

Casual Listener

5591 Views

16 replies

0 likes

  • 5591 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Popular songs being wrongly associated with artists of the same name

Have an artist were songs are appearing under their popular section seemingly because they share a name even though they're unrelated.https://open.spotify.com/artist/6JDu6pr6teBn79KqBTOXdphttps://open.spotify.com/track/3iDfTmH0Of9Ct0YkX1Xzdq (Spike r...

Casual Listener

Have an artist were songs are appearing under their popular section seemingly because they share a name even though they're unrelated. https://open.spotify.com/artist/6JDu6pr6teBn79KqBTOXdp https...

Arron1993

Casual Listener

400 Views

2 replies

0 likes

Other
  • 400 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist cover photo

I can change cover photos on all 34 of my playlists except for one. The images aren't the issue seeing as I can use them on other playlists. It's just that one playlist. I'll press edit playlist, change image, choose photo, select and position the ph...

Visitor

I can change cover photos on all 34 of my playlists except for one. The images aren't the issue seeing as I can use them on other playlists. It's just that one playlist. I'll press edit playlist, cha...

Lanciano007

Roadie

6377 Views

9 replies

3 likes

  • 6377 Views
  • 9 replies
  • 3 likes

Superuser Contribution I never recieved ONE email notification/ push alert

All the settings are right and I see new song pop up in the notification section in the app, but I never had ONE push alert or email notification from Spotify.

Newbie

All the settings are right and I see new song pop up in the notification section in the app, but I never had ONE push alert or email notification from Spotify.   😞

Lyubka

Moderator

334 Views

1 replies

0 likes

Other
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs are skipping in the web player

I am using the Spotify web player in Chrome and songs are constantly skipping - I'll get a second of a song, then it'll skip to the next song. I have tried clearing the cache and using an incognito window. I am on a computer administered by my work s...

Casual Listener

I am using the Spotify web player in Chrome and songs are constantly skipping - I'll get a second of a song, then it'll skip to the next song. I have tried clearing the cache and using an incognito w...

kiaraH

Casual Listener

5795 Views

6 replies

1 likes

  • 5795 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Smart Shuffle is annoying

Why is there no option to disable smart shuffle in settings? It is so frustrating to have to hit the shuffle button so many times just to get your music in the order that you want. I’m not sure why there isn’t an option to disable it or just a differ...

Newbie

Why is there no option to disable smart shuffle in settings? It is so frustrating to have to hit the shuffle button so many times just to get your music in the order that you want. I’m not sure why t...

billus77

Casual Listener

5432 Views

8 replies

66 likes

  • 5432 Views
  • 8 replies
  • 66 likes

Superuser Contribution Unknown speaker connects to session

Hi, for the past week sometimes when playing Spotify on my work WiFi I'll get a notification that a new speaker is listening. I've signed out of all devices and changed my password, and it's still happening. I've verified that the owner of the speake...

Visitor

Hi, for the past week sometimes when playing Spotify on my work WiFi I'll get a notification that a new speaker is listening. I've signed out of all devices and changed my password, and it's still ha...

MihailY

Moderator

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

How to delete app from Russian app store

Hi guys. Some time ago we lived in Russia and after February ‘22 moved to USA,I’ve have had Spotify downloaded in Russian App Store, and now when I’m trying to make another account it’s says I have to change to “Russian version” of the store, but in ...

Visitor

Hi guys. Some time ago we lived in Russia and after February ‘22 moved to USA, I’ve have had Spotify downloaded in Russian App Store, and now when I’m trying to make another account it’s says I hav...

kaworu_bloodpaw

Roadie

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does streaming data continue for songs that have been deleted and re-upload

My band had an EP uploaded to Spotify for us back in 2013ish; it was up for a while before we started talking with a label and they convinced us to take it down. Nothing happened with them, and the band eventually broke up. A decade later, we decided...

Newbie

My band had an EP uploaded to Spotify for us back in 2013ish; it was up for a while before we started talking with a label and they convinced us to take it down. Nothing happened with them, and the b...

Lyubka

Moderator

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Spotify App plays a different song than the one I selected On Playstation 4 and 5 (PS4, PS5)

PlanPremiumCountryDenmarkDevicePlaystation 4 and 5Operating SystemPlaystation 5 OS? 23.01-07.00.00.44-00.00.00.0.1My Question or IssueWhen in the "Control center" menu of the Playstation 5 (and PS4), and choosing the "Music" tab, then choosing the pr...

Casual Listener

Plan Premium Country Denmark Device Playstation 4 and 5 Operating System Playstation 5 OS?  23.01-07.00.00.44-00.00.00.0.1 My Question or Issue When in the "Control center" menu of th...

MihailY

Moderator

1197 Views

1 replies

0 likes

PlayStation
  • 1197 Views
  • 1 replies
  • 0 likes