Announcements
Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • PrankedParsley
  • Newbie
  • 18282 Views
  • 117 replies
  • 11 likes
  • Other
  • 18282 Views
  • 117 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21582 Views
  • 9 replies
  • 2 likes
  • Other
  • 21582 Views
  • 9 replies
  • 2 likes

Superuser Contribution Problems with log in on Spotify for artists in Safari

For some specific reason it won't let me log in to my Spotify for artist account from the Safari browser, I put my credentials and everything, and it looks like it loads, but in the end it always shows an error. Or I simply put to start session, and ...

Captura de pantalla 2023-04-21 a la(s) 6.56.30 p. m..png
  • Newbie
  • For some specific reason it won't let me log in to my Spotify for artist account from the Safari browser, I put my credentials and everything, and it looks like it loads, but in the end it always sho...
  • romeosoroka
  • Newbie
  • 863 Views
  • 2 replies
  • 1 likes
  • 863 Views
  • 2 replies
  • 1 likes

Superuser Contribution I can't play perfect by Ed sheeran and History by one direction

I can't play perfect by Ed Sheeran and History by one direction. I dont know what's goin on it's not even hided but still these two songs aren't playing anymore. Fix it asap i hope you understand.

  • Visitor
  • I can't play perfect by Ed Sheeran and History by one direction. I dont know what's goin on it's not even hided but still these two songs aren't playing anymore. Fix it asap i hope you understand.
  • Lyubka
  • Moderator
  • 700 Views
  • 3 replies
  • 0 likes
  • 700 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Playlists] Playback Options- Reverse

Add an option to play music playlists in reverse order (in addition to in-order and shuffle). Perhaps a "Sort" feature could be added within the playlists themselves, with the ability to sort the songs within the playlist by certain criteria to manip...

  • Visitor
  • Add an option to play music playlists in reverse order (in addition to in-order and shuffle). Perhaps a "Sort" feature could be added within the playlists themselves, with the ability to sort the son...
  • Alex
  • Spotify Legend
  • 501 Views
  • 3 replies
  • 0 likes
  • Playlists
  • 501 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast videos with free spotify

PlanFreeCountryCanadaDeviceAndroid devicesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. Podcasts are only playing audio. Does the free version not allow video?

  • Casual Listener
  • Plan Free Country Canada Device Android devices Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. Podcasts are only playing audio. Does the fr...
  • Lyubka
  • Moderator
  • 989 Views
  • 3 replies
  • 0 likes
  • Other
  • 989 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify starts by itself on my Yamaha receiver. HELP!

On my Yamaha RX-V6A receiver, Spotify randomly starts playing by itself. I'll be watching TV or playing my PS5 and all of a sudden the input changes itself to Spotify and it's playing classical type music that I NEVER listen to. There's NO other devi...

  • Visitor
  • On my Yamaha RX-V6A receiver, Spotify randomly starts playing by itself. I'll be watching TV or playing my PS5 and all of a sudden the input changes itself to Spotify and it's playing classical type ...
  • Frank451
  • Visitor
  • 2881 Views
  • 7 replies
  • 1 likes
  • Connect
  • 2881 Views
  • 7 replies
  • 1 likes

Superuser Contribution After a advertisement, the app stops playing anything, and I have to close the app.

PlanFree/PremiumCountry Device(Xiaomi Poco x3 pro, tv samsung QN50Q60TAG)Operating System(Android) My Question or IssueAfter an advertisement the app stop working. I have to close and open again, but in the next advertisement stops again. I already r...

  • Visitor
  • Plan Free/Premium Country   Device (Xiaomi Poco x3 pro, tv samsung QN50Q60TAG) Operating System (Android)   My Question or Issue After an advertisement the app stop working. I hav...
  • Eni
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fire TV multi device blurred image

I’d like to play Spotify on all my Amazon echo devices along with my fire TV, and have the clear image displayed on the currently listening screen. It shows it normally when only played on the tv, but the image is blurred when playing on multiple dev...

  • Visitor
  • I’d like to play Spotify on all my Amazon echo devices along with my fire TV, and have the clear image displayed on the currently listening screen. It shows it normally when only played on the tv, bu...
  • MihailY
  • Moderator
  • 205 Views
  • 1 replies
  • 1 likes
  • 205 Views
  • 1 replies
  • 1 likes

Solved!! Changed songs in “Radio”

PlanPremiumCountrySwedenDevice(iPhone 13 and Sonos)Operating System(iOS 16.1.1) My Question or IssueI use the feature “Radio”, but it automatically changes the song’s playing all the time (one song comes on and after 5-10 seconds it changes to anothe...

  • Newbie
  • Plan Premium Country Sweden Device (iPhone 13 and Sonos) Operating System (iOS 16.1.1)   My Question or Issue I use the feature “Radio”, but it automatically changes the song’s playing...
  • Prague
  • Community Legend
  • 648 Views
  • 1 replies
  • 1 likes
  • 648 Views
  • 1 replies
  • 1 likes

Superuser Contribution Allow dedicated sidebar link to library albums

In the previous iteration of homepage/sidebar, playlists were always shown, but there was also a dedicated link to the library, and if you kept albums chosen by default, albums would pop up instantly. The new update has added two unneeded steps to sw...

  • Newbie
  • In the previous iteration of homepage/sidebar, playlists were always shown, but there was also a dedicated link to the library, and if you kept albums chosen by default, albums would pop up instantly...
  • AlejaR
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect issues with wiim mini - app goes berzerk, no sound

Plan PremiumCountry USA Device Pixel 6A and Windows 10 Dell PCOperating System Android 13 and Windows 10 When I select a wiim speaker in the app, the app goes berserk and changes the music selection several times in rapid succession. It settles on a ...

  • Casual Listener
  • Plan Premium Country USA   Device Pixel 6A and Windows 10 Dell PC Operating System Android 13 and Windows 10   When I select a wiim speaker in the app, the app goes ber...
  • AlejaR
  • Moderator
  • 1401 Views
  • 1 replies
  • 0 likes
  • Connect
  • 1401 Views
  • 1 replies
  • 0 likes

BRING BACK THE LYRICS!

MOBILE APP IS NO LONGER SHOWING THE LYRICS AND SHOWING ARTIST ADS INSTEAD. PLEASE BRING BACK THE LYRIC DISPLAY OPTION!

  • Visitor
  • MOBILE APP IS NO LONGER SHOWING THE LYRICS AND SHOWING ARTIST ADS INSTEAD. PLEASE BRING BACK THE LYRIC DISPLAY OPTION!
  • 390 Views
  • 0 replies
  • 1 likes
  • 390 Views
  • 0 replies
  • 1 likes

Superuser Contribution Nissan Connect Display Restarting

Hello, I recently purchased a 2020 Nissan Versa and I'm having a strange issue when I connect my Spotify to Nissan Connect's bluetooth. When my phone is connected, if I skip enough songs (at least 4-5), the Nissan Connect display will restart. The di...

  • Visitor
  • Hello,   I recently purchased a 2020 Nissan Versa and I'm having a strange issue when I connect my Spotify to Nissan Connect's bluetooth. When my phone is connected, if I skip enough songs (...
  • BelowZero70
  • Casual Listener
  • 23665 Views
  • 17 replies
  • 1 likes
  • Mobile
  • 23665 Views
  • 17 replies
  • 1 likes

Superuser Contribution Samsung TV AU8000 Playlists/Albums stop playing after 3 songs

PlanFreeCountryUSADeviceSamsung Smart TV AU8000 43” (Model code UN43AU8000FXZA)Operating SystemSoftware version 1506 (T-KSU2EAKUC-1506.0, BT-S)Spotify App Version2.1.3 My Question or IssueI bought a Samsung AU8000 TV in May, installed the Spotify Sma...

  • Casual Listener
  • Plan Free Country USA Device Samsung Smart TV AU8000 43” (Model code UN43AU8000FXZA) Operating System Software version 1506 (T-KSU2EAKUC-1506.0, BT-S) Spotify App Version 2.1.3   My Q...
  • OscarDC
  • Moderator
  • 4227 Views
  • 16 replies
  • 0 likes
  • Samsung
    TV
  • 4227 Views
  • 16 replies
  • 0 likes

Superuser Contribution Il profilo non compare nella barra ricerca

Recentemente abbiamo creato un profilo utente per l'aggregazione di contenuti tramite playlist con il piano free, ma questo profilo (come i podcast e le playlist ad esso legate) non compaiono tramite la ricerca nella barra search. È dovuto alla recen...

  • Newbie
  • Recentemente abbiamo creato un profilo utente per l'aggregazione di contenuti tramite playlist con il piano free, ma questo profilo (come i podcast e le playlist ad esso legate) non compaiono tramite...
  • Vasil
  • Moderator
  • 372 Views
  • 1 replies
  • 0 likes
  • Other
  • 372 Views
  • 1 replies
  • 0 likes

Artist with Same Name

Hi, i'm italian and not speak english very well. I have a problem with distribution my songs. I use tunecore and my songs are associated to other artis with same name. The problem is of tunecore or spotify? There is a digital distribution with the po...

  • Casual Listener
  •   Hi, i'm italian and not speak english very well. I have a problem with distribution my songs. I use tunecore and my songs are associated to other artis with same name. The problem is of tunec...
  • johnnekromoff
  • Casual Listener
  • 28644 Views
  • 4 replies
  • 1 likes
  • Connect
  • 28644 Views
  • 4 replies
  • 1 likes

Superuser Contribution Songs keep repeating

Hi, I've noticed in the last couple of days that for some reason when listening to my saved songs, whenever I go past a certain track the it automatically goes back to the beginning of my saved songs. The problem is that I have way more songs in my s...

  • Casual Listener
  • Hi, I've noticed in the last couple of days that for some reason when listening to my saved songs, whenever I go past a certain track the it automatically goes back to the beginning of my saved songs...
  • rivkacubine
  • Visitor
  • 2304 Views
  • 2 replies
  • 2 likes
  • music
    Other
  • 2304 Views
  • 2 replies
  • 2 likes