Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to. Each time I go to listen to a podcast, it opens up immediately with a 1-2 minute ad, then periodically sometimes in the...
Newbie
143222 Views
176 replies
94 likes
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Visitor
144540 Views
13 replies
6 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
friend changed his display name and pfp but on the playlist we made it displays his old username and pfp, why?
friend changed his display name and pfp but on the playlist we made it displays his old username and pfp, why?
Spotify Star
296 Views
1 replies
0 likes
How does one access Spotify pre sales for concert tickets??? Premium member trying to figure out how to access Spotify pre sale tomorrow for Pantera tickets?
How does one access Spotify pre sales for concert tickets??? Premium member trying to figure out how to access Spotify pre sale tomorrow for Pantera tickets?
Moderator
13177 Views
1 replies
0 likes
Pongo la lista y se pausa a cada rato por eso pago premium para no batallar tengo como 4 días batallando
Pongo la lista y se pausa a cada rato por eso pago premium para no batallar tengo como 4 días batallando
Moderator
305 Views
1 replies
0 likes
i have restarted the app and my phone. turned autoplay on and off in the settings multiple times, on my macbook and my phone. still not working. it repeats whatever was playing.
i have restarted the app and my phone. turned autoplay on and off in the settings multiple times, on my macbook and my phone. still not working. it repeats whatever was playing.
Moderator
329 Views
1 replies
0 likes
PlanFreeCountryBrazil Device(Laptop)Operating System(Windows 10) My Question or Issue I try to listen to Spotify in the web player using Google Chrome but I can't. The next sentences are " This site can’t be reached. open.spotify.com’s server IP addr...
Plan Free Country Brazil Device (Laptop) Operating System (Windows 10) My Question or Issue I try to listen to Spotify in the web player using Google Chrome but I can't...
Visitor
11419 Views
15 replies
1 likes
I have a premium duo account, my downloaded songs no more appear as downloaded after a day's time and I have to download again and waste data. I listen daily and this is a lot of wastage of data even though I've paid for premium.
I have a premium duo account, my downloaded songs no more appear as downloaded after a day's time and I have to download again and waste data. I listen daily and this is a lot of wastage of data even...
Moderator
227 Views
1 replies
0 likes
Waiting on new card.Do not want to lose service. What to do?
Waiting on new card. Do not want to lose service. What to do?
Moderator
337 Views
1 replies
0 likes
Yesterday I changed my profile display name and it is not being shown in search results, but oddly enough if I search the old display name the new one shows up. To test if this was an isolated issue I created a brand new Spotify account/profile. That...
Yesterday I changed my profile display name and it is not being shown in search results, but oddly enough if I search the old display name the new one shows up. To test if this was an isolated is...
Moderator
933 Views
1 replies
0 likes
PlanPremiumCountry USDeviceLG G3 AND personal laptop (up to date, relativly new)Operating System Phone- Android 6.0Computer- Windows 10 My Question or Issue So I recently have experienced a very annoying and frustrating problem: My spotify will rando...
Plan Premium Country US Device LG G3 AND personal laptop (up to date, relativly new) Operating System Phone- Android 6.0 Computer- Windows 10 My Question or Issue ...
Casual Listener
5315 Views
6 replies
5 likes
Me cobran mi plan estudiantil como individual y eso que el mes anterior renové que sigo siendo estudiante.
Me cobran mi plan estudiantil como individual y eso que el mes anterior renové que sigo siendo estudiante.
Visitor
401 Views
2 replies
0 likes
Operating SystemWindows 10 My Question or IssueI've been having this issue for months. It started off with the app when it stopped showing my playlists and whenever I tried to play a song it wouldn't, so I moved on to the site. It worked fine until I...
Operating System Windows 10 My Question or Issue I've been having this issue for months. It started off with the app when it stopped showing my playlists and whenever I tried to play a son...
Casual Listener
673 Views
4 replies
0 likes
PlanPremiumCountryGermanyDevice(Samsung S20, Samsung Soundbar HW-Q950A/ZG, Lenovo Laptop)Operating System(Android 11, Windows 10) My Question or IssueHello Community and moderators, on December 21st, 2021 I received the "Samsung Q950A" soundbar. Prob...
Plan Premium Country Germany Device (Samsung S20, Samsung Soundbar HW-Q950A/ZG, Lenovo Laptop) Operating System (Android 11, Windows 10) My Question or Issue Hello Community and mode...
Casual Listener
4465 Views
7 replies
3 likes
What is the status of playback on the Samsung Smart TV? Are the sessions private or will the social component show my "friends" what I am playing?
What is the status of playback on the Samsung Smart TV? Are the sessions private or will the social component show my "friends" what I am playing?
Moderator
1791 Views
3 replies
0 likes
Specifically https://community.spotify.com/t5/Archived-Ideas/All-Platforms-Other-Move-feedback-to-UserVoice/idi-p/4757599> You do not have sufficient privileges for this resource or its parent to perform this action.
Specifically https://community.spotify.com/t5/Archived-Ideas/All-Platforms-Other-Move-feedback-to-UserVoice/idi-p/4757599 > You do not have sufficient privileges for this resource or its parent...
Spotify Star
350 Views
1 replies
1 likes
It's on my site in the feed and works great. In fact it works EVERYWHERE else including Apple and Google. But not Spotify?? I've only been doing this for a year and it's always worked. Following below, I changed the filename on the mp3 and still didn...
It's on my site in the feed and works great. In fact it works EVERYWHERE else including Apple and Google. But not Spotify?? I've only been doing this for a year and it's al...
Moderator
1147 Views
1 replies
0 likes
Plan:Premium Device:Lenovo Smart ClockGoogle Next Wifi Point My Question or Issue:I own a Lenovo Smart Clock and a Google Nest Wifi Point and I attempt to stream Spotify on them, the sound volume is sometimes really high in some songs and really low ...
Plan: Premium Device: Lenovo Smart Clock Google Next Wifi Point My Question or Issue: I own a Lenovo Smart Clock and a Google Nest Wifi Point and I attempt to stream Spotify o...
Regular
9135 Views
25 replies
3 likes
Foi cobrado no dia 10 e no dia 14
Foi cobrado no dia 10 e no dia 14
Moderator
383 Views
1 replies
0 likes
I am having a tattoo made of a Spotify code and would like for the app to automatically play the song when the code is scanned. I cannot figure out how to do this. The code takes me to the album the song is on, but then I have to find the song and ma...
I am having a tattoo made of a Spotify code and would like for the app to automatically play the song when the code is scanned. I cannot figure out how to do this. The code takes me to the album the ...
Spotify Star
16509 Views
3 replies
0 likes
My account was hacked and I had to re-create my entire library. This album can no longer be found through Spotify search, but I found a Spotify link through Google. Of the 11 songs I can download only 2 - nor can I play the other 9 from the song list...
My account was hacked and I had to re-create my entire library. This album can no longer be found through Spotify search, but I found a Spotify link through Google. Of the 11 songs I can download onl...
Spotify Star
346 Views
1 replies
0 likes
For months I’ve been enjoying music and podcasts as-free with my premium account. However, a couple of months ago I started hearing ads during podcasts and public playlists. I’ve verified my account is premium on the add and have deleted and re-added...
For months I’ve been enjoying music and podcasts as-free with my premium account. However, a couple of months ago I started hearing ads during podcasts and public playlists. I’ve verified my account ...
Casual Listener
648 Views
2 replies
0 likes
