Announcements
Happy Values Week! Today we celebrate *Support* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • PrankedParsley
  • Newbie
  • 18178 Views
  • 117 replies
  • 11 likes
  • Other
  • 18178 Views
  • 117 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21558 Views
  • 9 replies
  • 2 likes
  • Other
  • 21558 Views
  • 9 replies
  • 2 likes

Superuser Contribution Mighty Vibe - podcast playback speed

Hello !I would love the Mighty Vibe player to have the option to modify playback speed for Podcasts! In the email exchange below with Mighty Vibe customer service, they tell me they're waiting for Spotify to implement this feature on the software Spo...

Screenshot 2023-04-30 123550.png
  • Casual Listener
  • Hello ! I would love the Mighty Vibe player  to have the option to modify playback speed for Podcasts!  In the email exchange below with Mighty Vibe customer service, they tell me the...
  • alexfrca
  • Casual Listener
  • 502 Views
  • 2 replies
  • 0 likes
  • Other
  • 502 Views
  • 2 replies
  • 0 likes

Superuser Contribution Selling private playlists on Spotify

Hi, I've tried to search for this topic, but any answers was found. Is it allowed to sell private Spotify playlist to other accounts?

  • Casual Listener
  • Hi,   I've tried to search for this topic, but any answers was found. Is it allowed to sell private Spotify playlist to other accounts? 
  • JaniceLane
  • Visitor
  • 7606 Views
  • 6 replies
  • 1 likes
  • Other
  • 7606 Views
  • 6 replies
  • 1 likes

Superuser Contribution What can I do if my Spotify app is stuck on the queue while downloading on Firestick?

I recently purchased a Firestick and wanted to download the Spotify app to listen to my favorite music. However, I noticed that the app was not downloading properly and was stuck on the queue. I tried restarting my Firestick and checking my internet ...

  • Casual Listener
  •   I recently purchased a Firestick and wanted to download the Spotify app to listen to my favorite music. However, I noticed that the app was not downloading properly and was stuck on the queue...
  • MihailY
  • Moderator
  • 1167 Views
  • 1 replies
  • 0 likes
  • music
    Samsung
  • 1167 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I que songs it ends up queuing random songs in my playlist instead

It will take different songs in my playlist in put them in the que when I Que songs but not the ones I originally qued up

  • Visitor
  • It will take different songs in my playlist in put them in the que when I Que songs but not the ones I originally qued up
  • Alex
  • Spotify Legend
  • 658 Views
  • 5 replies
  • 2 likes
  • 658 Views
  • 5 replies
  • 2 likes

Superuser Contribution Songs skip in playlists while the shuffle button is turned off

Hey everyone, We're receiving reports from users that songs may shuffle and skip ahead while the shuffle button is turned off. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'l...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that songs may shuffle and skip ahead while the shuffle button is turned off.   If you’re experiencing this issue, make sure to ad...
  • geekboy5
  • Music Fan
  • 9486 Views
  • 53 replies
  • 2 likes
  • Mobile
  • 9486 Views
  • 53 replies
  • 2 likes

Spotify Wrapped 2022 playlist has disappeared

PlanFree/PremiumCountryHello, I have an issue where my Wrapped playlist from last year is no longer on my account. I haven't even removed it from my playlists ever since I saved it when I got my Spotify Wrapped playlist for last year. Is there a way ...

  • Newbie
  • Plan Free/Premium Country Hello, I have an issue where my Wrapped playlist from last year is no longer on my account. I haven't even removed it from my playlists ever since I saved it when I got m...
  • kaworu_bloodpaw
  • Roadie
  • 668 Views
  • 1 replies
  • 0 likes
  • music
  • 668 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue is only queueing some songs

PlanPremiumCountryAustraliaDeviceiPhone 12 Pro MaxOperating SystemiOS 16My Question or IssueThe slide to queue works but only for some songs does it actually queue the songs. I have tried clearing cache multiple times and deleting and reinstalling th...

  • Visitor
  • Plan Premium Country Australia Device iPhone 12 Pro Max Operating System iOS 16 My Question or Issue The slide to queue works but only for some songs does it actually queue the songs. I have...
  • Alex
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • Other
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can´t no longer rewind or fast forward a song after the latest update

After the latest update, both in iOS and Android, I can´t no longer rewind or fast forward a song in intervals like I´ve been doing for years after the latest update, noticed this in Apple carplay and Android Auto. I don´t understand the logic behind...

  • Visitor
  • After the latest update, both in iOS and Android, I can´t no longer rewind or fast forward a song in intervals like I´ve been doing for years after the latest update, noticed this in Apple carplay an...
  • NBK_RedSpy
  • Casual Listener
  • 2503 Views
  • 6 replies
  • 3 likes
  • 2503 Views
  • 6 replies
  • 3 likes

Superuser Contribution Podcast episode won't play

PlanPremiumCountryBrazil DeviceiPhone 7, Dell Inspiron notebookOperating SystemiOS 15.6.1, Windows 10 There is this specific podcast episode that won't play. I can listen to music and to other podcasts normally, but this one won't work. I press play ...

  • Casual Listener
  • Plan Premium Country Brazil   Device iPhone 7, Dell Inspiron notebook Operating System iOS 15.6.1, Windows 10   There is this specific podcast episode that won't play. I can liste...
  • AlejaR
  • Moderator
  • 1697 Views
  • 12 replies
  • 0 likes
  • Other
  • 1697 Views
  • 12 replies
  • 0 likes

Superuser Contribution Removing an old song from a playlist is not working

If I try to delete a song I've added in 2014 from my playlist, it just comes back. All works fine with recently added songs. I can play the song and everything, just not able to delete.

  • Casual Listener
  • If I try to delete a song I've added in 2014 from my playlist, it just comes back. All works fine with recently added songs. I can play the song and everything, just not able to delete.
  • MihailY
  • Moderator
  • 471 Views
  • 3 replies
  • 0 likes
  • 471 Views
  • 3 replies
  • 0 likes

Search bar missing in Liked Songs section on Spotify mobile app

PlanPremiumCountryUnited KingdomDevice(iPhone 12 Pro)Operating System(iOS 16.4.1)Spotify App Version8.8.30.499My IssueI am experiencing an issue on the Spotify mobile app where the search bar is missing in the Liked Songs section. Additionally, the t...

  • Casual Listener
  • Plan Premium Country United Kingdom Device (iPhone 12 Pro) Operating System (iOS 16.4.1) Spotify App Version 8.8.30.499 My Issue I am experiencing an issue on the Spotify mobile app w...
  • PlatinumMillz
  • Gig Goer
  • 1090 Views
  • 3 replies
  • 2 likes
  • Other
  • 1090 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify on my Chromebook keeps saying page not found

I want to listen to my music but Spotify says Page not found clicked on home didn't help and I don't know what to do

  • Visitor
  • I want to listen to my music but Spotify says Page not found clicked on home didn't help and I don't know what to do
  • AlejaR
  • Moderator
  • 214 Views
  • 1 replies
  • 1 likes
  • 214 Views
  • 1 replies
  • 1 likes

Superuser Contribution Global podcast listener metric does not equal the sum of each episode

Hi everyone,I am lost with Spotify audience metrics The number of listeners displayed globally (under the name and the logo) is 4 times bigger than the sum of the listeners of each episode .Does anyone have an explanation for it?Plus I am 100% sure t...

  • Casual Listener
  • Hi everyone, I am lost with Spotify audience metrics 😅 The number of listeners displayed globally (under the name and the logo) is 4 times bigger than the sum of the listeners of each episode...
  • AlejaR
  • Moderator
  • 731 Views
  • 6 replies
  • 0 likes
  • Other
  • 731 Views
  • 6 replies
  • 0 likes

Superuser Contribution Stop sending me spam

Im paying for premium yet you send me spam. By spam i mean eXcLuSiVe dEaLs for concerts. How do I stop this spam?

  • Newbie
  • Im paying for premium yet you send me spam. By spam i mean eXcLuSiVe dEaLs for concerts. How do I stop this spam?
  • MihailY
  • Moderator
  • 175 Views
  • 1 replies
  • 1 likes
  • 175 Views
  • 1 replies
  • 1 likes