Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 11469 Views
  • 8 replies
  • 0 likes
  • Other
  • 11469 Views
  • 8 replies
  • 0 likes

No music playing

PlanFreeCountryDenmark DevicepcOperating SystemWindows 10 My Question or IssueLately, I haven't been capable of playing any music. As you can see in the pictures I can't play anything. I can play everything on my Oneplus 5T. But not on pc.

  • Casual Listener
  • Plan Free Country Denmark  Device pc Operating System Windows 10   My Question or Issue Lately, I haven't been capable of playing any music. As you can see in the pictures I can't...
  • Antonbp5
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • Other
  • 247 Views
  • 2 replies
  • 0 likes

Spotify is not playing songs

PlanFreeCountryMéxico DevicePC and MacOperating SystemWindows 10 and MacOS High Sierra My Question or IssueSpotify is not playing any song available in the artist current playlist, or any playlist, and it's not displaying songs in the playlists. I un...

  • Newbie
  • Plan Free Country México   Device PC and Mac Operating System Windows 10 and MacOS High Sierra   My Question or Issue Spotify is not playing any song available in the artist curr...
  • Nico
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • Other
  • 358 Views
  • 1 replies
  • 0 likes

[Webplayer] Ads play sound while music is playing

I'm using the webplayer and ads are playing sound while music is playing. This is unacceptable.

  • Casual Listener
  • I'm using the webplayer and ads are playing sound while music is playing.  This is unacceptable.
  • Nico
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 224 Views
  • 1 replies
  • 0 likes

Delete songs off phone

So I hit "remove download" on one of my playlists as I was running out of room on my phone, but all the songs are still on my phone. I'm wondering how I can actually delete them off my phone without removing Spotify off my phone.

  • Visitor
  • So I hit "remove download" on one of my playlists as I was running out of room on my phone, but all the songs are still on my phone. I'm wondering how I can actually delete them off my phone without ...
  • Nico
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • Music
  • 185 Views
  • 1 replies
  • 0 likes

Cant link my account to my PlayStation

Recently I tried to link my Spotify account to my PlayStation but for some reason it says I have already linked it with another account and when I try to log out from everything through the Spotify web page it still doesn't work and I really like lis...

  • Newbie
  • Recently I tried to link my Spotify account to my PlayStation but for some reason it says I have already linked it with another account and when I try to log out from everything through the Spotify w...
  • Nico
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Workaround/3rd party app so I can get Playlist Notifications

PlanPremiumCountryU.S.DeviceSamsung Galaxy S8Operating SystemAndroid, but this is a general question that applies to Spotify overall My Question or IssueSo I have searched the Spotify community to find out if there is a way to get notified whenever s...

  • Casual Listener
  • Plan Premium Country U.S. Device Samsung Galaxy S8 Operating System Android, but this is a general question that applies to Spotify overall   My Question or Issue So I have searched th...
  • 302 Views
  • 0 replies
  • 0 likes
  • Other
  • 302 Views
  • 0 replies
  • 0 likes

Web player only plays one song

Please help! I'm using web player in Internet Explorer v11 and Spotify seemed to update its player at the end of last week - now it only plays one song and stops I have cleared my cache and restarted IE numerous times, but the problem is recurring. C...

  • Visitor
  • Please help! I'm using web player in Internet Explorer v11 and Spotify seemed to update its player at the end of last week - now it only plays one song and stops 😞   I have cleared my ...
  • Nico
  • Community Legend
  • 530 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 530 Views
  • 1 replies
  • 1 likes

[Web Player] The new web player says it's not compatible

Since the past few days I can't use the web player anymore. I get a message saying my browser is not compatible. I'm using:Linux cent os firefox esr 52.2.0 64bitwith light point web legacy addon

  • Casual Listener
  • Since the past few days I can't use the web player anymore. I get a message saying my browser is not compatible.   I'm using: Linux cent os   firefox esr 52.2.0 64bit with light point...
  • Nico
  • Community Legend
  • 576 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 576 Views
  • 1 replies
  • 0 likes

Can't properly sign into PS4

I've had this issue with my PS3 that we couldn't seem to resolve but I bought a PS4 recently in hopes it'll work in here BUT I'm still getting the same error screen as I was on PS3. "Error connecting to PlayStation™Network Please try again later" I'v...

  • Casual Listener
  • I've had this issue with my PS3 that we couldn't seem to resolve but I bought a PS4 recently in hopes it'll work in here BUT I'm still getting the same error screen as I was on PS3. "Error connecting...
  • Nico
  • Community Legend
  • 604 Views
  • 1 replies
  • 0 likes
  • PS4
    Sony
  • 604 Views
  • 1 replies
  • 0 likes

Randomly Pausing at end of Track

Using Web Player on Internet Explorer 11.608.15063.0. When listening to a playlist, tracks will stop at the end of the song and will not auto play the next. I have to go in and manually hit the next track button for the next song to play. Searched th...

  • Newbie
  • Using Web Player on Internet Explorer 11.608.15063.0.  When listening to a playlist, tracks will stop at the end of the song and will not auto play the next.  I have to go in and manually h...
  • Nico
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Web player won't play music (Chrome)

Playing any song or playlist gives no result. They just stay at 0:00 time and don't play. I've tried clearing the Spotify Connect thing to make sure it isn't interfering via my phone, but that doesn't help. Why is open.spotify.com so bad?

  • Newbie
  • Playing any song or playlist gives no result. They just stay at 0:00 time and don't play. I've tried clearing the Spotify Connect thing to make sure it isn't interfering via my phone, but that doesn'...
  • Nico
  • Community Legend
  • 385 Views
  • 1 replies
  • 3 likes
  • 385 Views
  • 1 replies
  • 3 likes

Spotify Web Player changes the song I'm listening to

Randomly, my Spotify Web Player will change the song I'm listening to and a pop-up screen will ask me if I want to "Listen on this phone/computer or Listen on Spotify Web Player" I have set my account to private session and it still happens. Anyone e...

  • Newbie
  • Randomly, my Spotify Web Player will change the song I'm listening to and a pop-up screen will ask me if I want to "Listen on this phone/computer or Listen on Spotify Web Player"   I have set ...
  • Nico
  • Community Legend
  • 304 Views
  • 1 replies
  • 2 likes
  • 304 Views
  • 1 replies
  • 2 likes

Mix playlists

Hello...i have a sporify premium login and i have some playlists in my spotify. i call them ks and op for example. now i want to mix them...i want to take all the music from ks and put them in op with ONE MOVE without some music are two times in the ...

  • Newbie
  • Hello...i have a sporify premium login and i have some playlists in my spotify. i call them ks and op for example. now i want to mix them...i want to take all the music from ks and put them in op wit...
  • Nico
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • Other
  • 448 Views
  • 1 replies
  • 0 likes

Solved!! Moving from one distributor to another... Will this affect Spotify play count/playlists?

Hi all. I have some pretty popular tracks on Spotify (millions of plays) which were uploaded using Distrokid. However, I'm having some issues with them at the moment and want to return back to CDBaby. I read that metadata such as ISRC, UPC, track tit...

  • Casual Listener
  • Hi all. I have some pretty popular tracks on Spotify (millions of plays) which were uploaded using Distrokid. However, I'm having some issues with them at the moment and want to return back to CDBaby...
  • AnyGaming
  • Regular
  • 8002 Views
  • 2 replies
  • 0 likes
  • Other
  • 8002 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Looking for playlist similar to Apple Music's THE WAVE playlist - electronic R&B/Hip-Hop

Hi all I'm looking for a Spotify playlist like Apple Music's THE WAVE. See attached. See the description on the left and the cool mix of tracks. Many thanks

  • Visitor
  • Hi all   I'm looking for a Spotify playlist like Apple Music's THE WAVE.   See attached. See the description on the left and the cool mix of tracks.   Many thanks    
  • Guido
  • Spotify Legend
  • 769 Views
  • 1 replies
  • 0 likes
  • Music
  • 769 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nuevos Términos y Condiciones de uso

Me acaba de llegar un e-mail de Spotify, entonces, me gustaría saber qué es exactamente lo que cambiaron en los Términos Y Condiciones de uso y en qué nos afecta a los usuarios Premium promedio (los que usamos Spotify para todo). Atte: Germán Canto, ...

  • Newbie
  •   Me acaba de llegar un e-mail de Spotify, entonces, me gustaría saber qué es exactamente lo que cambiaron en los Términos Y Condiciones de uso y en qué nos afecta a los usuarios Premium promed...
  • Guido
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • Other
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plays of my track don't show up

Hello, I recently released my first track on Spotify, but the plays don't show up. I know over 100 people listened to it. Even when I play it myself from my phone it doesn't show up on Spotify for Artists. My trackname is Dark Winter by Prody Fox. An...

  • Newbie
  • Hello,   I recently released my first track on Spotify, but the plays don't show up. I know over 100 people listened to it. Even when I play it myself from my phone it doesn't show up on Spoti...
  • Guido
  • Spotify Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • Music
    Other
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution TV SAMSUNG La música se detiene

Hola! Llevo un par de días utilizando la aplicación desde mi televisor Samsung y estaba funcionando muy bien hasta hoy porque pongo cualquier canción y se detiene cada 2-5 segundos, lo conecte a mi celular, lo apague y desconecte un par de minutos y ...

  • Newbie
  • Hola! Llevo un par de días utilizando la aplicación desde mi televisor Samsung y estaba funcionando muy bien hasta hoy porque pongo cualquier canción y se detiene cada 2-5 segundos, lo conecte a...
  • Guido
  • Spotify Legend
  • 1106 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 1106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify BMW Connected Drive Stopped Working

PlanPremium CountryUnited Kingdom Device(iPhone 5se)Operating System(iOS 12) My Question or IssueAbout 2 months ago the Spotify BMW connected functionality in my car stopped working properly. The option to select Spotify no longer appears in the mult...

  • Casual Listener
  • Plan Premium   Country United Kingdom   Device (iPhone 5se) Operating System (iOS 12)   My Question or Issue About 2 months ago the Spotify BMW connected functionality in m...
  • Guido
  • Spotify Legend
  • 7943 Views
  • 3 replies
  • 4 likes
  • Other
  • 7943 Views
  • 3 replies
  • 4 likes

Superuser Contribution Not possible create radio

Hi guys,My radios are gone in all my devices. I can play as playlist but without the radio functions PlanPremiumCountryPortugal

  • Visitor
  • Hi guys, My radios are gone in all my devices. I can play as playlist but without the radio functions   Plan Premium Country Portugal  
  • Guido
  • Spotify Legend
  • 378 Views
  • 3 replies
  • 1 likes
  • Other
  • 378 Views
  • 3 replies
  • 1 likes