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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Myrthrax

Casual Listener

33257 Views

176 replies

15 likes

Other
  • 33257 Views
  • 176 replies
  • 15 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

delope123

Newbie

24420 Views

10 replies

3 likes

Other
  • 24420 Views
  • 10 replies
  • 3 likes

Solved!!Superuser Contribution Search on web browser

PlanPremiumCountryPHDeviceSpotify Web PlayerOperating SystemWindows 10 My Question or IssueI tried to search something on Google Chrome when I logged in but the error says "Oops, something went wrong". When I tried to incognito (logged out), it can s...

Casual Listener

Plan Premium Country PH Device Spotify Web Player Operating System Windows 10   My Question or Issue I tried to search something on Google Chrome when I logged in but the error says "O...

ewankobkt

Casual Listener

909 Views

4 replies

0 likes

Other
  • 909 Views
  • 4 replies
  • 0 likes

Fire TV - My playlists are not accessible from Library

PlanStudent PremiumCountryUKDeviceAmazon Fire TV My Question or IssueNavigate to library and I can only select from Liked Songs and Albums. Try to scroll up to Playlists and I cannot select this option? I have uninstalled and reinstalled to no avail....

Casual Listener

Plan Student Premium Country UK Device Amazon Fire TV   My Question or Issue Navigate to library and I can only select from Liked Songs and Albums.  Try to scroll up to Playlists an...

330 Views

0 replies

0 likes

Other
  • 330 Views
  • 0 replies
  • 0 likes

Alexa doesnt play my liked songs in order when i ask her to play my library

My Question or IssueWhen I ask alexa to play my library or to play my liked songs it always shuffles it and it doesnt just start from the top which sucks because I have a ton of liked songs and I just usually want to hear whatever the latest songs I'...

Visitor

My Question or Issue When I ask alexa to play my library or to play my liked songs it always shuffles it and it doesnt just start from the top which sucks because I have a ton of liked songs and I j...

Spudds

Casual Listener

2059 Views

1 replies

6 likes

Alexa
  • 2059 Views
  • 1 replies
  • 6 likes

Embedded Full Player in Home Automation Frontend UI

Have a Family Premium plan, and I'm building a GUI to allow access to my full home automation and media controls, using WinEmb7 touch panel PC clients strewn throughout the house. I'd really like to embed a version of the Windows Spotify player in my...

Visitor

Have a Family Premium plan, and I'm building a GUI to allow access to my full home automation and media controls, using WinEmb7  touch panel PC clients strewn throughout the house.   I'd ...

2184 Views

0 replies

0 likes

Other
  • 2184 Views
  • 0 replies
  • 0 likes

Spotify accounts on Sonos

My Question or Issue: We previously were family members under a different Spotify premium account. We recently started a new premium account subscription. My account, as the premium account holder is great, as is one other family member. We primarily...

Visitor

My Question or Issue:   We previously were family members under a different Spotify premium account. We recently started a new premium account subscription. My account, as the premium account ...

803 Views

0 replies

0 likes

Premium
Subscription
  • 803 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution About Albums from Ad Noiseam

PlanPremiumCountryTurkeyMy Question or IssueAll albums from the label "Ad Noiseam" are greyed out in turkey. Does something on spotify cause this or is it something different? i cant listen to some of my favorite songs.

Newbie

Plan Premium Country Turkey My Question or Issue All albums from the label "Ad Noiseam" are greyed out in turkey. Does something on spotify cause this or is it something different? i cant listen...

decuman

Gig Goer

1105 Views

2 replies

1 likes

Music
Other
  • 1105 Views
  • 2 replies
  • 1 likes

Severe battery consumption with Spotify for Galaxy Watch 2.4.6

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy Watch - Connected to Samsung Galaxy S10Operating SystemTizen / Android My Question or IssueEver since I installed the update to Spotify 2.4.6 for Samsung Galaxy Watch my watch has had severe battery l...

Casual Listener

Plan Premium Country New Zealand Device Samsung Galaxy Watch - Connected to Samsung Galaxy S10 Operating System Tizen / Android   My Question or Issue Ever since I installed the update...

dustin5MB

Casual Listener

1323 Views

3 replies

0 likes

Other
Samsung
  • 1323 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Devices compatible with Spotify Offline that don't have a microphone or camera?

PlanPremiumCountryUSADevice Operating System My Question or IssueI would like to know which devices that do not have a camera or microphone are compatible with Spotify Offline. I am a longtime Premium user who would love to listen to Spotify at work,...

Casual Listener

Plan Premium Country USA Device   Operating System   My Question or Issue I would like to know which devices that do not have a camera or microphone are compatible with Spotify Off...

ewfisher412

Casual Listener

2678 Views

2 replies

0 likes

Other
  • 2678 Views
  • 2 replies
  • 0 likes

Superuser Contribution Twitch streamen mit Spotify

Ich würde Spotify gerne für meinen Twitch Stream nutzen. Die musik würde nur leise im Hintergund laufen und man spricht ja auch dazwischen, so das kein Rippen usw möglich wäre. So eine Option wäre echt super LG Nentorro

Casual Listener

      Ich würde Spotify gerne für meinen Twitch Stream nutzen. Die musik würde nur leise im Hintergund laufen und man spricht ja auch dazwischen, so das kein Rippen usw möglich wäre...

nentorro

Casual Listener

2817 Views

5 replies

1 likes

Other
  • 2817 Views
  • 5 replies
  • 1 likes

Superuser Contribution How does this make any sense

My account cant play any songs they skip them after 1 sec. I have tried every possible way to fix this on the forums nothing works but then I tried to make a new account and every song was working and the spotify even looks different with the new acc...

Casual Listener

My account cant play any songs they skip them after 1 sec. I have tried every possible way to fix this on the forums nothing works but then I tried to make a new account and every song was working an...

Katerina

Spotify Legend

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution [PS4] Playback suddenly stops

Plan Premium Country México Device PS4 Operating System PS4 My Question or Issue Music suddenly stops playing after the current song ends, it can happen after listening to the 5th, 6th, etc. song on a playlist. It happens on both the app and the quic...

Visitor

Plan Premium Country México Device PS4 Operating System PS4   My Question or Issue Music suddenly stops playing after the current song ends, it can happen after listening to ...

Elena

Moderator

9228 Views

28 replies

4 likes

  • 9228 Views
  • 28 replies
  • 4 likes

Superuser Contribution Webplayer bug: Rightclicking on song title throws error

PlanPremiumCountryNetherlandsOperating SystemWindows 10 ProBrowserChrome v83 My IssueWhen I try to right-click on the song currently playing (in the bottom left corner) I get a notification 'an error has occurred, please reload the page'. This is con...

Casual Listener

Plan Premium Country Netherlands Operating System Windows 10 Pro Browser Chrome v83   My Issue When I try to right-click on the song currently playing (in the bottom left corner) I get...

JasperMacke

Casual Listener

691 Views

6 replies

0 likes

Other
  • 691 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify won't install on Gera Fit2 Pro

PlanPremiumCountryAustraliaDeviceiPhone7 + Gear Fit2 ProMy Question or IssueWhen I go into Samsung Galaxy Apps and choose Spotify, the install doesn't work. Pressing the INSTALL button brings up the terms of service, which I accept, then the button c...

Visitor

Plan Premium Country Australia Device iPhone7 + Gear Fit2 Pro My Question or Issue When I go into Samsung Galaxy Apps and choose Spotify, the install doesn't work. Pressing the INSTALL button ...

Katerina

Spotify Legend

588 Views

1 replies

0 likes

Samsung
  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to find track

in winter, 2019 i heared track and din't put like on it. But now i want to find it again and don't know how. One thing i remember that this was rap and there was a lot of sh*t words, and on cover was something like cuphead Sattan.

Regular

in winter, 2019 i heared track and din't put like on it. But now i want to find it again and don't know how. One thing i remember that this was rap and there was a lot of sh*t words, and on cover was...

Mario

Spotify Legend

519 Views

1 replies

0 likes

Music
  • 519 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I have sent my music to playlist editors, but...

Hello,My name is Belzifer and i'm an artist on Spotify. I have sent a beautiful song to Spotify playlist editors on the 7th June (or around this date), however today I have seen that I've sent the wrong genre. I have decided to correct it today but n...

Casual Listener

Hello, My name is Belzifer and i'm an artist on Spotify.   I have sent a beautiful song to Spotify playlist editors on the 7th June (or around this date), however today I have seen that I'v...

Mario

Spotify Legend

905 Views

3 replies

0 likes

Other
  • 905 Views
  • 3 replies
  • 0 likes

Superuser Contribution album/single/compilation disappear in web player

PlanPremiumCountryUKDeviceChromebookOperating SystemChrome My Question or IssueI've been having an issue (not previously) recently where when I click on an album to view it, then go back to the artist page to view other albums, singles, ect., the alb...

Visitor

Plan Premium Country UK Device Chromebook Operating System Chrome   My Question or Issue I've been having an issue (not previously) recently where when I click on an album to view it, ...

Katerina

Spotify Legend

598 Views

1 replies

0 likes

Music
Other
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Spotify sucks part of our streamings?

PlanPremiumCountryGreeceDevice My Question or IssueThe last weeks I use almost everyday, all day, the Spotify For Artists app both on my mobile and web browser.I noticed that almost every day, the counter sucks 30-80 streamings.BUT today was really a...

Casual Listener

Plan Premium Country Greece Device   My Question or Issue The last weeks I use almost everyday, all day, the Spotify For Artists app both on my mobile and web browser. I noticed that alm...

Mario

Spotify Legend

404 Views

2 replies

0 likes

Music
Other
  • 404 Views
  • 2 replies
  • 0 likes

Superuser Contribution Liking a song from a family members account

PlanFamily PremiumCountryUSADevicePixel 2,3, Google HomeOperating SystemGoogle Assistant, Android 10 My Question or IssueWe have a family premium account that my wife and I share. Both of us have our accounts linked with Google Assistant with voice m...

Regular

Plan Family Premium Country USA Device Pixel 2,3, Google Home Operating System Google Assistant, Android 10   My Question or Issue We have a family premium account that my wife and I s...

Katerina

Spotify Legend

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

[Marshall] multiroom preset issue

Hello sir ,I can not post topic ,pls help. I bought couple of stanmore multi-room last month. I can set my favorite spotify album at preset No.1 2 and 3 , My wife set her favorite spotify album at preset No.4 5 and 6 , We use Spotify Family Plan . Wh...

Visitor

  Hello sir ,I can not post topic ,pls help.       I bought couple of stanmore multi-room last month. I can set my favorite spotify album at preset No.1 2 and 3 , My wife set he...

325 Views

0 replies

0 likes

Other
  • 325 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify does not see Alexa devices

PlanPremiumCountryUKDevice(Samsung S10, PC)Operating System(Android 10, Windows 10) My Question or IssueSince I upgraded my phone from an S7 to an S10 I have been unable to see any of our Alexa devices (we have 3 Echos in the house). I also have a Ya...

Casual Listener

Plan Premium Country UK Device (Samsung S10, PC) Operating System (Android 10, Windows 10)   My Question or Issue Since I upgraded my phone from an S7 to an S10 I have been unable...

beagle808

Casual Listener

5973 Views

2 replies

0 likes

Other
  • 5973 Views
  • 2 replies
  • 0 likes