Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • KrazyM
  • Newbie
  • 1520 Views
  • 15 replies
  • 5 likes
  • Other
  • 1520 Views
  • 15 replies
  • 5 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17561 Views
  • 8 replies
  • 1 likes
  • Other
  • 17561 Views
  • 8 replies
  • 1 likes

different behaviour across different devices/players = frustration!!

PlanFree/PremiumCountryAustraliaDevice(Samsung Galaxy 9, Linux computer)Operating System(Android (lateste), Linux) it's so annoying.If I listen on my Android phone I have an heart button, if I switch device (from the device) to the web player or the ...

  • Music Fan
  • Plan Free/Premium Country Australia Device (Samsung Galaxy 9, Linux computer) Operating System (Android (lateste), Linux)   it's so annoying. If I listen on my Android phone I have an ...
  • 572 Views
  • 0 replies
  • 0 likes
  • Other
  • 572 Views
  • 0 replies
  • 0 likes

Radios blocked

Hello, I have a problem. I have 2 radios stations on my "Radio" (in Library) that are impossible to delete. They are "blocked". I tried to uninstall/re-install Spotify on all my devices, deconnect all my devices then reconnect it. Same problem. I sen...

  • Newbie
  • Hello,   I have a problem. I have 2 radios stations on my "Radio" (in Library) that are impossible to delete. They are "blocked".    I tried to uninstall/re-install Spotify on all ...
  • 602 Views
  • 0 replies
  • 0 likes
  • music
  • 602 Views
  • 0 replies
  • 0 likes

Hulu won't connect

I've had premium for a little over 2 years, and I have the base package for Hulu. When I try to go through Spotify and connect the two services, and it says I am not eligible even though I meet all requirements. Help?

  • Newbie
  • I've had premium for a little over 2 years, and I have the base package for Hulu. When I try to go through Spotify and connect the two services, and it says I am not eligible even though I meet all r...
  • 823 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Subscription
  • 823 Views
  • 0 replies
  • 1 likes

Solved!! How can I listen to my local files on another device?

Hi guys!So I uploaded on of my local files to spotify, because the YT remix wasn't available here. I could stream music to my PS4 (pic below), but when I played that remix, I couldn't (pic below(I took them in the same 30 seconds)). Could you help me...

  • Casual Listener
  • Hi guys! So I uploaded on of my local files to spotify, because the YT remix wasn't available here. I could stream music to my PS4 (pic below), but when I played that remix, I couldn't (pic below(I ...
  • Nico
  • Community Legend
  • 2890 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
    PlayStation
    Sony
  • 2890 Views
  • 1 replies
  • 0 likes

Solved!! Poke It Out by Playboi Carti Won’t Play

PlanFreeCountryUnited StatesDeviceIphone 8Operating SystemiOS 10 My Question or IssueFor some reason both on mobile and computer Poke It Out by Lil Uzi Vert won’t play. If i selected it to play nothing happens, it won’t even show up at the bottom of ...

  • Regular
  • Plan Free Country United States Device Iphone 8 Operating System iOS 10   My Question or Issue For some reason both on mobile and computer Poke It Out by Lil Uzi Vert won’t play. If i ...
  • Nico
  • Community Legend
  • 4260 Views
  • 15 replies
  • 0 likes
  • music
  • 4260 Views
  • 15 replies
  • 0 likes

Superuser Contribution Spotify Connect to longer working on Samsung N-950 soundbar

PlanFree/PremiumCountry BelgiumDeviceSamsung Soundbar N-950 My Question or Issue End last year I bought the Samsung N-950 soundbar and one of the reasons was it supported Spotify Connected, what it did and was working fine. However it's not working a...

  • Newbie
  • Plan Free/Premium Country  Belgium Device Samsung Soundbar N-950   My Question or Issue   End last year I bought the Samsung N-950 soundbar and one of the reasons was it suppo...
  • regiscb
  • Newbie
  • 2622 Views
  • 1 replies
  • 2 likes
  • Connect
    Other
    Samsung
  • 2622 Views
  • 1 replies
  • 2 likes

Superuser Contribution Can not connect spotify to smart speaker?

PlanPremiumCountryUKDevice(Windows 10 PC, Sony Xperia XZ2, Audio pro addon C3)Operating SystemWindows 10 My Question or IssueMy Question or IssueI now have a problem with spotify connecting to my Audio pro Addon C3, I do get the Spotify connect butto...

  • Casual Listener
  • Plan Premium Country UK Device (Windows 10 PC, Sony Xperia XZ2, Audio pro addon C3) Operating System Windows 10   My Question or Issue My Question or Issue I now have a problem with s...
  • Mikeydave
  • Casual Listener
  • 3912 Views
  • 4 replies
  • 0 likes
  • Connect
    music
  • 3912 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify not syncing between Windows and Android

PlanPremiumCountryIrelandDeviceOneplus 6Operating SystemWindows 10 My Question or IssueAs the title suggests, if I save a song on my mobile, it won't show up as being saved on Windows when I go on my PC, and vice versa. I've tried deleting the cache,...

  • Casual Listener
  • Plan Premium Country Ireland Device Oneplus 6 Operating System Windows 10   My Question or Issue As the title suggests, if I save a song on my mobile, it won't show up as being saved o...
  • Guido
  • Spotify Legend
  • 1072 Views
  • 3 replies
  • 0 likes
  • Other
  • 1072 Views
  • 3 replies
  • 0 likes

Superuser Contribution SpotifyConnect cannot find Denon HEOS speakers

I have several Denon HEOS speakers, AVR, AVRX Receiver, etc. Often (but not always), Spotify lists my Google Chromecast speakers but not my Denon HEOS speakers. If I turn the phone's WiFi off and back on, it finds everything. It does this on multiple...

  • Newbie
  • I have several Denon HEOS speakers, AVR, AVRX Receiver, etc. Often (but not always), Spotify lists my Google Chromecast speakers but not my Denon HEOS speakers. If I turn the phone's WiFi off and bac...
  • Guido
  • Spotify Legend
  • 3958 Views
  • 1 replies
  • 0 likes
  • Denon
  • 3958 Views
  • 1 replies
  • 0 likes

Superuser Contribution Empty albums, albums saving in songs

PlanPremiumCountryFrance DeviceiPhone 7 and windowsOperating SystemiOS 10, Windows 10 My Question or IssueI was previously able to save a song without it going to my albums and saving an album without going into songs, which I liked a lot. However, i...

  • Casual Listener
  • Plan Premium Country France  Device iPhone 7 and windows Operating System iOS 10,  Windows 10   My Question or Issue I was previously able to save a song without it going to ...
  • Guido
  • Spotify Legend
  • 2416 Views
  • 10 replies
  • 9 likes
  • music
    Other
  • 2416 Views
  • 10 replies
  • 9 likes

Spotify for artist

I wanted to upload my songs in spotify music and create an account fpr artist, I was unable to proceed as it will provide me an errorPlanFamily planCountryPHDeviceOppo A3s and Oppo A83Operating SystemAndroid Oreo My Question or IssueUnable to create ...

  • Casual Listener
  • I wanted to upload my songs in spotify music and create an account fpr artist, I was unable to proceed as it will provide me an error Plan Family plan Country PH Device Oppo A3s and Oppo A83 O...
  • Nico
  • Community Legend
  • 613 Views
  • 1 replies
  • 0 likes
  • Other
  • 613 Views
  • 1 replies
  • 0 likes

Google Home Mini stops playing Spotify for no apparent reason

Out of the blue this weekend one of my Google Home devices has stopped streaming music from Spotify with any consistency. When asked to play music it will start playing and then at some random time just stop playing. Although the GH still thinks it i...

  • Casual Listener
  • Out of the blue this weekend one of my Google Home devices has stopped streaming music from Spotify with any consistency. When asked to play music it will start playing and then at some random time j...
  • 3734 Views
  • 0 replies
  • 26 likes
  • 3734 Views
  • 0 replies
  • 26 likes

Solved!!Superuser Contribution Already have podcast on Spotify, how do I see it in my dashboard?

I already have a podcast on Spotify submitted through Pippa, so since I didn't originally submit it myself, I don't have access to my podcast in my podcaster's dashboard on Spotify. But now I am no longer with Pippa, so how do I get my podcast to app...

  • Casual Listener
  • I already have a podcast on Spotify submitted through Pippa, so since I didn't originally submit it myself, I don't have access to my podcast in my podcaster's dashboard on Spotify.   But now ...
  • Guido
  • Spotify Legend
  • 1905 Views
  • 3 replies
  • 0 likes
  • Other
  • 1905 Views
  • 3 replies
  • 0 likes

Database access

PlanPremiumCountryItalyDeviceHonor 9 liteOperating SystemAndroid Oreo My Question or IssueHi!I have to do a project for a course about networks and I would like to analyse the way artists are interconnected (featuring and labels) Do you think it's po...

  • Casual Listener
  • Plan Premium Country Italy Device Honor 9 lite Operating System Android Oreo   My Question or Issue Hi! I have to do a project for a course about networks and I would like to ana...
  • Maxim
  • Spotify Star
  • 12085 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 12085 Views
  • 5 replies
  • 0 likes

Superuser Contribution Used the "Do not play again" feature, now I can't play those songs

I used to use the "Do Not Play Again" feature a lot. However, it got removed so now I can't undo that action and even on desktop selecting the song specifically it says song unavailable. Am I just never going to be able to play those songs on my acco...

  • Casual Listener
  • I used to use the "Do Not Play Again" feature a lot.  However, it got removed so now I can't undo that action and even on desktop selecting the song specifically it says song unavailable.  ...
  • Peter
  • Spotify Legend
  • 1373 Views
  • 1 replies
  • 2 likes
  • Other
  • 1373 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution How long for the Google Mini to arrive

PlanPremiumCountryUKDeviceN/AOperating SystemN/A My Question or Issue I recently saw the Spotify UK promotion "Get a Google Home Mini with Premium for family" It's still going on (until the 14th of May IIRC) upon signing up I got a page claiming "You...

  • Newbie
  •   Plan Premium Country UK Device N/A Operating System N/A   My Question or Issue   I recently saw the Spotify UK promotion "Get a Google Home Mini with Premium for family" ...
  • Katerina
  • Spotify Legend
  • 9007 Views
  • 1 replies
  • 0 likes
  • Other
  • 9007 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share Playlist comes up with Wrong Music

PlanFamily PlanCountryCanadaDeviceSamsung plus 8 & Windows 10Operating SystemWindows 10 My Question or IssueMy husband tries to share his playlist with me and when I click the link he sends me it opens up a totally different list of songs even though...

  • Newbie
  • Plan Family Plan Country Canada Device Samsung plus 8 & Windows 10 Operating System Windows 10   My Question or Issue My husband tries to share his playlist with me and when I clic...
  • Peter
  • Spotify Legend
  • 1379 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 1379 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] How do I get Hulu if I have an annual Spotify Premium account?

I bought a Spotify Premium 1-year subscription from Costco. How do I take advantage of the free Hulu membership? Thanks!Rob

  • Newbie
  • I bought a Spotify Premium 1-year subscription from Costco.  How do I take advantage of the free Hulu membership?   Thanks! Rob
  • Guido
  • Spotify Legend
  • 790 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 790 Views
  • 1 replies
  • 0 likes