Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • EnoughRepeatingADS
  • Casual Listener
  • 20682 Views
  • 124 replies
  • 13 likes
  • Other
  • 20682 Views
  • 124 replies
  • 13 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 22150 Views
  • 9 replies
  • 2 likes
  • Other
  • 22150 Views
  • 9 replies
  • 2 likes

Superuser Contribution Name dissapeared?

Was looking at Spotify and noticed how my friend no longer has his name as his username, but his actual account name now as "screen name" or what to call it. My first thought was me being blocked. But that's for social media and not this. So what cou...

  • Casual Listener
  • Was looking at Spotify and noticed how my friend no longer has his name as his username, but his actual account name now as "screen name" or what to call it. My first thought was me being blocked. Bu...
  • Ivan
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • Other
  • 413 Views
  • 1 replies
  • 0 likes

Do you pitch to Independent Playlist Curators before or after release on Spotify?

After reading this article: https://www.burstimo.com/spotify-playlists-guide This is my understanding:In order to pitch to Spotify official playlists (i.e Spotify staff curators) via SPOTIFY FOR ARTISTS, it has to be with an UNRELEASED song , ideally...

  • Visitor
  • After reading this article: https://www.burstimo.com/spotify-playlists-guide  This is my understanding: In order to pitch to Spotify official playlists (i.e Spotify staff curators) via SP...
  • 1832 Views
  • 0 replies
  • 0 likes
  • Music Discussion
  • 1832 Views
  • 0 replies
  • 0 likes

How to create your playlist on spotify?

How to create your playlist on Spotify fast go to the Spotify website and app then create your account https://www.spotify.com/in/ then click the playlist then add your lovely song can you hear others song

  • Visitor
  • How to create your playlist on Spotify fast go to the Spotify website and app then create your account https://www.spotify.com/in/ then click the playlist  then add your lovely son...
  • 735 Views
  • 0 replies
  • 0 likes
  • BB10
    Boxee
    Denon
    Logitech
    music
    Other
    PlayStation
    Symbian
    TV
  • 735 Views
  • 0 replies
  • 0 likes

When i click in a link of a song it doesn't take me to the song (WEB PLAYER)

PlanFree/PremiumCountry DeviceChromebook N23 YogaOperating SystemChrome OS My Question or IssueWhen I click a link to a song or playlist it redirects me the homepage, this only happens in my chromebook and it doesn't happen in my mac

  • Newbie
  • Plan Free/Premium Country   Device Chromebook N23 Yoga Operating System Chrome OS   My Question or Issue When I click a link to a song or playlist it redirects me the homepage, th...
  • 523 Views
  • 0 replies
  • 0 likes
  • 523 Views
  • 0 replies
  • 0 likes

Music mixed with another artist (same name artist)

My song is showing on someone else's artist profile we both have the same artist name. as a result, I can't claim my artist profile too plus when I tried to contact Spotifyit keeps showing Uh Oh Something went wrong please help. We distributed with O...

  • Visitor
  • My song is showing on someone else's artist profile we both have the same artist name. as a result, I can't claim my artist profile too plus when I tried to contact Spotify it keeps showing Uh Oh So...
  • EthanS1
  • Community Legend
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

NO SPOTIFY APP ON PS4

PlanPremiumCountryIsrael DevicePlaystationOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello spotify, ive done my research already and found alot more ppl with the same issue without any solution since 2018.-THERE IS NO...

  • Visitor
  • Plan Premium Country Israel   Device Playstation Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello spotify, ive done my research already ...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Playlist is broken or not playing

Hey, I use the latest version of the Spotify app on My windows machine, using Premium from the UK so am sure all is fine on my side but for some strange reason I have found a spotify playlist that doesnt work or play (https://open.spotify.com/album/6...

  • Casual Listener
  • Hey, I use the latest version of the Spotify app on My windows machine, using Premium from the UK so am sure all is fine on my side but for some strange reason I have found a spotify playlist that do...
  • Emilia_8
  • Community Legend
  • 395 Views
  • 2 replies
  • 0 likes
  • Other
  • 395 Views
  • 2 replies
  • 0 likes

Blind Query: Spotify app on LG Smart TV not working with Audio Guidance enabled.

PlanPremiumCountryIrelandDeviceLG Smart TV.Operating SystemWEBos My Question or Issue Hi, I am blind and have audio guidance enabled on my LG Smart TV which allows me to use apps like youtube, netflix, BBC News etc. Spotify however does not work with...

  • Visitor
  • Plan Premium Country Ireland Device LG Smart TV. Operating System WEBos   My Question or Issue   Hi,   I am blind and have audio guidance enabled on my LG Smart TV which a...
  • 520 Views
  • 0 replies
  • 2 likes
  • TV
  • 520 Views
  • 0 replies
  • 2 likes

Master Thesis Survey - Get a chance to win a full year of Spotify Premium

Hi there Spotify Community, I truly hope you are all safe and doing okay considering the circumstances. I would like to ask you for your valuable participation in my survey regarding Spotify. I'm trying to study the effects of Engagement on the conve...

  • Newbie
  • Hi there Spotify Community,    I truly hope you are all safe and doing okay considering the circumstances.   I would like to ask you for your valuable participation in my survey re...
  • 489 Views
  • 0 replies
  • 2 likes
  • Other
  • 489 Views
  • 0 replies
  • 2 likes

Is it legal to download Audio Previews from Spotify for research purposes?

Dear all,I would be interested in downloading Audio Previews from Spotify for Developers in order to study explainability in terms of audios (working only on Spotify generated features wouldn't work) in recommender systems. My plan would be to fetch ...

  • Visitor
  • Dear all, I would be interested in downloading Audio Previews from Spotify for Developers in order to study explainability in terms of audios (working only on Spotify generated features wouldn't wor...
  • 501 Views
  • 0 replies
  • 0 likes
  • Other
  • 501 Views
  • 0 replies
  • 0 likes

Solved!! Different artists under one name

Hello!Recently I was searching for korean popopera band PARADISE (파라다이스) on Spotify, but clicking View Artist results in profile with different groups and artists with Paradise as their name mixed togehter.I don't know if its right place to post it, ...

  • Visitor
  • Hello! Recently I was searching for korean popopera band PARADISE (파라다이스) on Spotify, but clicking View Artist results in profile with different groups and artists with Paradise as their name m...
  • Emilia_8
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • music
  • 408 Views
  • 1 replies
  • 0 likes

WebOS Playback stop every 10s

So, I have a premium Plan on Indonesia, and im playing it on multiple devices, but when i do play it on my WebOS (LG 43UM7300) with Software version 04.71.30. I Have some trouble while playing any song on "Screen Off" Mode, Does anyone have any idea ...

  • Newbie
  • So, I have a premium Plan on Indonesia, and im playing it on multiple devices, but when i do play it on my WebOS (LG 43UM7300) with Software version 04.71.30.   I Have some trouble while playi...
  • 341 Views
  • 0 replies
  • 0 likes
  • music
  • 341 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Where can I submit a song request?

I'm absolutely in love with this song https://www.youtube.com/watch?v=CwyzBdBJAH0 by Daughters Of Eve, called "Hey Lover". This band is on Spotify, but this song isn't. Is there any way I could get it on Spotify? Thank you so much!

  • Casual Listener
  •   I'm absolutely in love with this song https://www.youtube.com/watch?v=CwyzBdBJAH0  by Daughters Of Eve, called "Hey Lover". This band is on Spotify, but this song isn't. Is the...
  • Xenia
  • Moderator
  • 1315 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1315 Views
  • 1 replies
  • 0 likes

[Web] Volume Slider Bug

PlanPremiumCountryUSDeviceDesktop PCOperating SystemWindows 10, latest version of chrome browser My Question or IssueVolume will go down unintentionally when resizing window while volume slider is active. To reproduce:1) start playback in web player ...

  • Visitor
  • Plan Premium Country US Device Desktop PC Operating System Windows 10, latest version of chrome browser   My Question or Issue Volume will go down unintentionally when resizing window ...
  • mjm1231
  • Newbie
  • 546 Views
  • 1 replies
  • 0 likes
  • Other
  • 546 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Spotify Web Api] Webhooks for new releases

It would be really interesting for developers to have some kind of webhook to notify when some user's followed artists released a song. Some companies like Facebook or YouTube already implemented that.I'm currently doing an app that does that, and it...

  • Music Fan
  • It would be really interesting for developers to have some kind of webhook to notify when some user's followed artists released a song. Some companies like Facebook or YouTube already implemented tha...
  • Ivan
  • Spotify Legend
  • 3228 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 3228 Views
  • 1 replies
  • 1 likes

Using the 'Available on [Spotify Icon Here]'?

Hello Spotify people!I've gone through trademark guidelines for icon/logo usage with similar posts but I don't think it has covered my question.I'm rebranding a Spotify playlist of mine that is completely uncommercial and exists exclusively on the Sp...

  • Casual Listener
  • Hello Spotify people! I've gone through trademark guidelines for icon/logo usage with similar posts but I don't think it has covered my question. I'm rebranding a Spotify playlist of mine that ...
  • 817 Views
  • 0 replies
  • 0 likes
  • Other
  • 817 Views
  • 0 replies
  • 0 likes

Solved!! Using Spotify Logo

My Question or IssueI would like to ask for permission of using Spotify Logo in my upcoming video on YouTube. Spotify Logo will appear only for 2 seconds at the beginning to promote my single (Out Now On Spotify).

  • Casual Listener
  • My Question or Issue I would like to ask for permission of using Spotify Logo in my upcoming video on YouTube. Spotify Logo will appear only for 2 seconds at the beginning to promote my single (Out ...
  • dominicaustin
  • Casual Listener
  • 8149 Views
  • 6 replies
  • 0 likes
  • Other
  • 8149 Views
  • 6 replies
  • 0 likes

Superuser Contribution My podcast was taken off Spotify, I don't know why?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Ivan
  • Spotify Legend
  • 508 Views
  • 1 replies
  • 1 likes
  • Other
  • 508 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ps4 has fake playlist

My ps4 quick menu has playlists on it that I didn't make and will not show me the playlists that I have made. I have tried logging out and deleting and re installing the app on both ps4 and mobile and unlinked and relinked my account. The music tab s...

  • Visitor
  • My ps4 quick menu has playlists on it that I didn't make and will not show me the playlists that I have made. I have tried logging out and deleting and re installing the app on both ps4 and mobile an...
  • Mario
  • Spotify Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution Question about Djay pro 2 and offline playlists

Hello. I have a question. I am using djay pro 2 on mac. Also, I own Spotify premium account and have downloaded some of the playlists for offline use. I know that I cannot use Spotify resource from djay pro 2 without the internet. The question is nex...

  • Newbie
  • Hello. I have a question. I am using djay pro 2 on mac. Also, I own Spotify premium account and have downloaded some of the playlists for offline use. I know that I cannot use Spotify resource from d...
  • BellaGorden
  • Regular
  • 4173 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 4173 Views
  • 2 replies
  • 0 likes