Announcements

Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Dubbs83
  • Visitor
  • 1197 Views
  • 10 replies
  • 3 likes
  • Other
  • 1197 Views
  • 10 replies
  • 3 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17459 Views
  • 8 replies
  • 1 likes
  • Other
  • 17459 Views
  • 8 replies
  • 1 likes

Superuser Contribution 'We're sorry but you're not able to redeem at this moment' - Google mini

Putting this here not sure whether this is the correct place to put it, I have upgraded premium to family premium, to take advantage of the amazing promo with google mini. Being a UK user this deal should still be on till may, but as i have registere...

  • Newbie
  • Putting this here not sure whether this is the correct place to put it,  I have upgraded premium to family premium, to take advantage of the amazing promo with google mini.  Being a UK us...
  • Guido
  • Spotify Legend
  • 6918 Views
  • 5 replies
  • 8 likes
  • Other
  • 6918 Views
  • 5 replies
  • 8 likes

Superuser Contribution historique jamais à jour

Bonjour, quelque soit la plateforme, le problème est le même : Lorsque j'ouvre spotify, ça reprend sur une chanson que je n'ai pas écouté depuis longtemps et quand je regarde l'historique, ce sont des écoutes qui dates de plusieurs mois... Du coup je...

  • Regular
  • Bonjour, quelque soit la plateforme, le problème est le même :   Lorsque j'ouvre spotify, ça reprend sur une chanson que je n'ai pas écouté depuis longtemps et quand je regarde l'historique, c...
  • PapyPolca
  • Regular
  • 993 Views
  • 8 replies
  • 0 likes
  • Other
  • 993 Views
  • 8 replies
  • 0 likes

Spotify randomly logging out on PS4

PlanFreeCountryUS DevicePS4 For the past couple days I keep having this issue where when I play spotify on my PS4 it'll stop playing mid song and log me out. My internet connection is fine, I've checked it several times while having this issue. The o...

  • Newbie
  • Plan Free Country US   Device PS4   For the past couple days I keep having this issue where when I play spotify on my PS4 it'll stop playing mid song and log me out. My internet con...
  • Jose_M
  • Spotify Star
  • 2834 Views
  • 1 replies
  • 3 likes
  • Sony
  • 2834 Views
  • 1 replies
  • 3 likes

Solved!! can't pick city in playlist submission

Planartist pageCountryfranceDevice Operating Systemwindws 10 My Question or IssueIt seems I can't select a city from the list?I tried with different browsers on my windows 10 computer, also tried registering another team member. Perhaps other people ...

Sans titre.jpg
  • Casual Listener
  • Plan artist page Country france Device   Operating System windws 10   My Question or Issue It seems I can't select a city from the list? I tried with different browsers on my w...
  • yohannocean
  • Casual Listener
  • 860 Views
  • 1 replies
  • 0 likes
  • music
  • 860 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saved music only showing under albums, not artists

PlanPremiumCountryUSADeviceiPhone 8 and Windows desktopOperating SystemiOS 12, Windows 10 My Question or IssueMy saved music in my library now only shows up under albums and not artists on both my iPhone and desktop. Adding artists in the Artists tab...

  • Visitor
  • Plan Premium Country USA Device iPhone 8 and Windows desktop Operating System iOS 12, Windows 10   My Question or Issue My saved music in my library now only shows up under albums and ...
  • steely99
  • Casual Listener
  • 7030 Views
  • 6 replies
  • 16 likes
  • 7030 Views
  • 6 replies
  • 16 likes

Prevent Discovery playlist from being influenced by another playlist/track without Private session?

I have made a playlist of rain noise which I listen to as I sleep. It's just the 10 minute track looped all night. I use Alexa to start the playlist using a "Sleep" command (I use spotify as the Alexa skill is very confining and doesn't work well). I...

  • Regular
  • I have made a playlist of rain noise which I listen to as I sleep. It's just the 10 minute track looped all night. I use Alexa to start the playlist using a "Sleep" command (I use spotify as the Alex...
  • dinomight
  • Spotify Star
  • 1745 Views
  • 1 replies
  • 0 likes
  • Other
  • 1745 Views
  • 1 replies
  • 0 likes

Did the way new "New Albums and Singles" section is displayed change?

PlanFreeCountryUSDeviceLGV40Operating SystemAndroid My Question or IssueDid the way that New Albums and Singles is displayed changed? It seems as though there used to be more items listed here each week, like all new content was showing. Now it only ...

  • Newbie
  • Plan Free Country US Device LGV40 Operating System Android   My Question or Issue Did the way that New Albums and Singles is displayed changed? It seems as though there used to be more...
  • 524 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 524 Views
  • 0 replies
  • 0 likes

[All Platforms][Social] Recently Played Artists not Updating on Profile

For the last week my recently played artists have not been updating on my profile. I have listened to several artists daily and nothing is changing on my profile. My social share is on and I have deleted and reinstalled all spotify apps on my devices...

  • Visitor
  • For the last week my recently played artists have not been updating on my profile. I have listened to several artists daily and nothing is changing on my profile. My social share is on and I have del...
  • 678 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Social
  • 678 Views
  • 0 replies
  • 0 likes

Chromecast Audio

PlanPremiumCountrySwedenDevice Sony XZ3Operating SystemAndroid 9 Your IssueHi! Concerning chromecast audio.... When I select to play some song in the middle of my selfmade spotify playlist, with the next song the player will always return to the begi...

  • Casual Listener
  • Plan Premium Country Sweden Device  Sony XZ3 Operating System Android 9   Your Issue Hi!   Concerning chromecast audio....   When I select to play some song&nbs...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Unavailable songs, songs turned unavailable. What are reasons behind?

PlanPremiumCountryVietnamDevice(iPhone, laptop)Operating System(iOS 12, Windows 10) My Question or IssueI've had some of my songs suddenly turned unavailable recently, but I don't know the reason why. Moreover, when creating playlist of some favourit...

  • Casual Listener
  • Plan Premium Country Vietnam Device (iPhone, laptop) Operating System (iOS 12, Windows 10)   My Question or Issue I've had some of my songs suddenly turned unavailable recently, but I ...
  • Nico
  • Community Legend
  • 1115 Views
  • 1 replies
  • 0 likes
  • Other
  • 1115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect bug: Playlists only shuffle artists starting from 1 or 2 letters only

Plan PremiumCountry US Device: Motorola Moto G5Operating System: Android 8.1.0 (I also have Spotify for PC but I've not tried this bug from it yet) This is an issue with Spotify Connect. I use SC for two contexts:* Phone to my Sonos Connect (I contro...

  • Regular
  • Plan Premium Country US     Device: Motorola Moto G5 Operating System: Android 8.1.0 (I also have Spotify for PC but I've not tried this bug from it yet)   This is an issue ...
  • 1243305060
  • Newbie
  • 3612 Views
  • 12 replies
  • 1 likes
  • Connect
  • 3612 Views
  • 12 replies
  • 1 likes

Solved!!Superuser Contribution "Secret" (private) playlists are embeddable on a website: Bug or feature?

Hello community!This is more of a developer-related issue so please feel free to redirect me to the appropriate channel/website/community for this to get an answer.I have noticed that playlists that are "secret" can still be embedded, thus made acces...

  • Casual Listener
  • Hello community! This is more of a developer-related issue so please feel free to redirect me to the appropriate channel/website/community for this to get an answer. I have noticed that playlis...
  • atmo
  • Casual Listener
  • 2675 Views
  • 2 replies
  • 0 likes
  • Other
  • 2675 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Volume control of Drumfire speaker via Connect is buggy

PlanPremium DeviceSpeaker: Audio Pro Drumfire Operating SystemAndroid phones with both Oreo and Pie, Windows 10 Desktop with the Spotify app, also tested via open.spotify.com in Chrome and Firefox. My Question or Issue When selecting my Drumfire unit...

  • Casual Listener
  • Plan Premium   Device Speaker: Audio Pro Drumfire   Operating System Android phones with both Oreo and Pie, Windows 10 Desktop with the Spotify app, also tested via open.spotify...
  • Iszmatic
  • Casual Listener
  • 1738 Views
  • 2 replies
  • 0 likes
  • Connect
  • 1738 Views
  • 2 replies
  • 0 likes

Superuser Contribution Question about playlists

So, I recently exceeded my playlist on Spotify. Now, I want to continue this playlist in a second part. Now here is where my problem lies: I don't want to have the same tracks from the first one be on the second one. I wish there was a way to "Skip D...

  • Casual Listener
  • So, I recently exceeded my playlist on Spotify. Now, I want to continue this playlist in a second part. Now here is where my problem lies: I don't want to have the same tracks from the first one...
  • Jemi
  • Spotify Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • Other
  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share songs to Instagram stories

PlanPremiumCountryArgentinaDeviceMotorola Moto G7 plus Operating SystemAndroid pie My Question or IssueWhen I'm using the app, and I tap on share, it doesn't give me the option to share the song to instagram stories, it does give me the option to sen...

  • Newbie
  •   Plan Premium Country Argentina Device Motorola Moto G7 plus  Operating System Android pie    My Question or Issue When I'm using the app, and I tap on share, it doesn...
  • Jemi
  • Spotify Legend
  • 6850 Views
  • 1 replies
  • 3 likes
  • Connect
    music
    Other
  • 6850 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Wrong song displayed on iphone and ps4

PlanPremiumCountryCanadaDevice PS4 Slim and iPhone 8 PlusOperating SystemLatest ios 12 and latest PS4 OS My Question or IssueWhen I play music on my PS4 (coming through speakers connected to the tv), then remotely control it from the spotify app on m...

  • Casual Listener
  • Plan Premium Country Canada Device  PS4 Slim and iPhone 8 Plus Operating System Latest ios 12 and latest PS4 OS   My Question or Issue When I play music on my PS4 (coming through ...
  • Jemi
  • Spotify Legend
  • 2865 Views
  • 1 replies
  • 0 likes
  • 2865 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify.me "amount of mins streamed since" date keeps changing

PlanFamily PremiumCountrySlovakiaDevice(iPhone Xr, PC)Operating System(iOS 12.1.4, Windows 10 Home) My Question or IssueHello, I recently found out about spotify.me and after checking it a few times i noticed that the date, since the amount of minute...

  • Newbie
  • Plan Family Premium Country Slovakia Device (iPhone Xr, PC) Operating System (iOS 12.1.4, Windows 10 Home)   My Question or Issue Hello,  I recently found out about spotify.me an...
  • Peter
  • Spotify Legend
  • 1603 Views
  • 1 replies
  • 0 likes
  • Other
  • 1603 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multi-room audio with Spotify Connect using Denon & Sonos?

Hi, I currently have a Denon AVR-X2000, which supports Spotify Connect - which is great. Whilst the Denon has multi-zone support built in for our living room/kitchen, I'd like to add some Sonos speakers to the bedrooms to achieve multi-room audio thr...

  • Newbie
  • Hi,   I currently have a Denon AVR-X2000, which supports Spotify Connect - which is great.   Whilst the Denon has multi-zone support built in for our living room/kitchen, I'd like to ad...
  • Peter
  • Spotify Legend
  • 2358 Views
  • 1 replies
  • 0 likes
  • Connect
    Denon
  • 2358 Views
  • 1 replies
  • 0 likes

Web Player - Unable to play songs (skipping) - CORS policy

PlanPremiumCountryGermanyDeviceWeb Player in Chrome and FirefoxOperating SystemWindows 10 My Question or IssueThe Spotify web player isn't working for me at the moment. For the user the problem looks like this: opening an loggin in to the web player ...

image.png
  • Casual Listener
  • Plan Premium Country Germany Device Web Player in Chrome and Firefox Operating System Windows 10   My Question or Issue The Spotify web player isn't working for me at the moment. For t...
  • fillfeile
  • Casual Listener
  • 930 Views
  • 2 replies
  • 1 likes
  • Other
  • 930 Views
  • 2 replies
  • 1 likes

Superuser Contribution Connection to the device

PlanPremiumCountryFinlandDeviceLG V30+Operating SystemAndroid 8.0.0. My Question or IssueI use Spotify at my phone LG to start the playlist on the other device (AV-Player Pioneer VSX-933) . If I start watching some video on my phone at the same time ...

  • Newbie
  • Plan Premium Country Finland Device LG V30+ Operating System Android 8.0.0.    My Question or Issue I use Spotify at my phone LG to start the playlist on the other device (AV-Play...
  • Peter
  • Spotify Legend
  • 1696 Views
  • 1 replies
  • 0 likes
  • 1696 Views
  • 1 replies
  • 0 likes