Announcements

Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

62130 Views

7 replies

4 likes

  • 62130 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Madja12

Visitor

38698 Views

217 replies

19 likes

Other
  • 38698 Views
  • 217 replies
  • 19 likes

Superuser Contribution Random devices interrupting my music with the same song

PlanPremiumCountryUSADevice(iPhone 7/MacBook Pro 2017Operating System:IOS 13 My Question or IssueLately when I’ve been trying to use spotify it gets relentlessly interrupted by multiple random devices within minutes, all playing the same song. Yester...

Visitor

Plan Premium Country USA Device (iPhone 7/MacBook Pro 2017 Operating System: IOS 13   My Question or Issue Lately when I’ve been trying to use spotify it gets relentlessly interrupted ...

Guido

Spotify Legend

678 Views

1 replies

1 likes

Music
  • 678 Views
  • 1 replies
  • 1 likes

Missing artist name in Sonos App

PlanPremiumCountryGermany/DeutschlandDeviceseveral Android phonesOperating SystemAndroid 9 My Question or IssueI'm mainly using Spotify through integration into Sonos app. Since the last update of Sonos app, the artists are no longer shown within "Ne...

Visitor

Plan Premium Country Germany/Deutschland Device several Android phones Operating System Android 9   My Question or Issue I'm mainly using Spotify through integration into Sonos app. Si...

792 Views

0 replies

0 likes

  • 792 Views
  • 0 replies
  • 0 likes

Alexa doesnt play my liked songs in order when i ask her to play my library

My Question or IssueWhen I ask alexa to play my library or to play my liked songs it always shuffles it and it doesnt just start from the top which sucks because I have a ton of liked songs and I just usually want to hear whatever the latest songs I'...

Visitor

My Question or Issue When I ask alexa to play my library or to play my liked songs it always shuffles it and it doesnt just start from the top which sucks because I have a ton of liked songs and I j...

Spudds

Casual Listener

2099 Views

1 replies

6 likes

Alexa
  • 2099 Views
  • 1 replies
  • 6 likes

Developer Terms of Service Questions

Where can I find help navigating the Spotify developer terms of service? I have several questions to make sure I do things by the book, but I don't know who or where to ask. I've tried writing the office brand approval, and general support. Thanks in...

Casual Listener

Where can I find help navigating the Spotify developer terms of service? I have several questions to make sure I do things by the book, but I don't know who or where to ask. I've tried writing the of...

Bethany_Dawn

Community Legend

1728 Views

1 replies

0 likes

Other
  • 1728 Views
  • 1 replies
  • 0 likes

Alexa, stops after the song i requested for

If I request a song on Alexa, which is connect to my Spotify account, she normally plays a similar song to the one I requested, after it ends. But since a week Alexa doesn't do this anymore. If I ask her to play a song, she only plays the song I aske...

Visitor

If I request a song on Alexa, which is connect to my Spotify account, she normally plays a similar song to the one I requested, after it ends. But since a week Alexa doesn't do this anymore. If I ask...

822 Views

0 replies

0 likes

Other
  • 822 Views
  • 0 replies
  • 0 likes

Shazam and SoundHound

PlanPremiumCountryU.K.Device(iPhone X, iPad 4, Windows 8.1)Operating System(iOS 13.2, Windows 8.1) My Question or IssueHi This question may not be directly related to Spotify, but I’m promoting my stuff on Spotify. On Apple Music for Artists, I can s...

Casual Listener

Plan Premium Country U.K. Device (iPhone X, iPad 4, Windows 8.1) Operating System (iOS 13.2, Windows 8.1)   My Question or Issue Hi   This question may not be directly relat...

605 Views

0 replies

0 likes

Other
  • 605 Views
  • 0 replies
  • 0 likes

Web player plays ads for 10 minutes, then stops without playing track

PlanFreeCountryUSDevicePC/ web browser/Chrome Operating SystemWindows 10 My Question or IssueThis issue has started happening in the last week or so. Before that, I was able to use the web player successfully. The behavior I see is: - I click on a tr...

Visitor

Plan Free Country US Device PC/ web browser/Chrome  Operating System Windows 10   My Question or Issue This issue has started happening in the last week or so. Before that, I was ...

550 Views

0 replies

0 likes

Other
  • 550 Views
  • 0 replies
  • 0 likes

Explicit reporting not available

PlanPremiumCountryUSADeviceMultiple: Windows 10 app, Web player, Samsung Galaxy S8Operating SystemWindows 10, Android Pie (9) My Question or IssueThe page at https://support.spotify.com/us/article/explicit-content/ provides incorrect information on h...

Casual Listener

Plan Premium Country USA Device Multiple: Windows 10 app, Web player, Samsung Galaxy S8 Operating System Windows 10, Android Pie (9)   My Question or Issue The page at https://sup...

721 Views

0 replies

1 likes

Other
Samsung
  • 721 Views
  • 0 replies
  • 1 likes

Superuser Contribution New Sonos UI

In the latest Sonos update, the Spotify UI has changed significantly. Essentially the "Home" screen of the Spotify app has been injected into the Spotify app, which is all well and good if you use the predetermined sections to find your music. I can ...

Casual Listener

In the latest Sonos update, the Spotify UI has changed significantly. Essentially the "Home" screen of the Spotify app has been injected into the Spotify app, which is all well and good if you use th...

Guido

Spotify Legend

1729 Views

5 replies

21 likes

  • 1729 Views
  • 5 replies
  • 21 likes

Enable secure playback in your browser

PlanFreeCountryCanadaDeviceWindows PC using Chrome browser (Windows and Chrome both fully updated)Operating SystemWindows 8.1 ProMy Question or IssueWhen I try to go to https://open.spotify.com/collection/playlists I get the error "Enable secure play...

Regular

Plan Free Country Canada Device Windows PC using Chrome browser (Windows and Chrome both fully updated) Operating System Windows 8.1 Pro My Question or Issue When I try to go to https:/...

MarkRowden

Casual Listener

39104 Views

22 replies

9 likes

Other
  • 39104 Views
  • 22 replies
  • 9 likes

Discover Weekly suggests songs with wrong names

The Discover Weekly feature sometimes suggests me songs with Chinese-like characters. At first, I was thinking that those are legit song names just for the Asian market or as a joke. Today I've clicked on one of such songs to see what is it, and it w...

Newbie

The Discover Weekly feature sometimes suggests me songs with Chinese-like characters. At first, I was thinking that those are legit song names just for the Asian market or as a joke. Today I've click...

632 Views

0 replies

0 likes

Other
  • 632 Views
  • 0 replies
  • 0 likes

Sharing to Instagram Option is not available!

PlanFreeCountryTurkey DeviceHuawei P SmartOperating SystemAndroid 9 My Question or IssueWhy I can not use this Option, I want use this Option. I can't share to Instagram stories. Pls help me..

Visitor

  Plan Free Country Turkey  Device Huawei P Smart Operating System Android 9   My Question or Issue Why I can not use this Option, I want use this Option. I can't share to I...

OneByBoo

Roadie

657 Views

1 replies

0 likes

Music
  • 657 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My profile picture doesn't show up on my artist page

I uploaded my profile pictures to Spotify For Artists but the picture doesn't show up when I search my page on SpotifyInstead, It shows the album cover of my latest release.CountryIsraelDeviceThis problem occurs both on Desktop and the mobile app

Visitor

I uploaded my profile pictures to Spotify For Artists but the picture doesn't show up when I search my page on Spotify Instead, It shows the album cover of my latest release. Country Israel Devic...

Eni

Moderator

29783 Views

5 replies

1 likes

Music
Other
  • 29783 Views
  • 5 replies
  • 1 likes

No sound on the Smart TV app

PlanFreeCountryGermanyDeviceLG Smart TVOperating SystemLG FrimwareMy Question or IssueHello, i've got an issue using the spotify app on my LG OLED65B7D-Z smart tv. There's no sound at all while playing songs. The tv sound just works fine and funnily ...

Newbie

Plan Free Country Germany Device LG Smart TV Operating System LG Frimware My Question or Issue Hello, i've got an issue using the spotify app on my LG OLED65B7D-Z smart tv. There's no sound ...

1616 Views

0 replies

4 likes

Other
  • 1616 Views
  • 0 replies
  • 4 likes

Spotify switches from streaming to bluetooth when phone is unlocked

PlanPremiumCountryLithuaniaDeviceOnePlus A5010Operating SystemAndroid 9 My Question or IssueSpotify is playing over a Bluetooth speaker and then I switch over to streaming to another device. Everything works fine and I put my phone down. If I unlock ...

Casual Listener

Plan Premium Country Lithuania Device OnePlus A5010 Operating System Android 9   My Question or Issue Spotify is playing over a Bluetooth speaker and then I switch over to streaming to...

510 Views

0 replies

0 likes

  • 510 Views
  • 0 replies
  • 0 likes

Need to try twice to connect to Chromecast Audio

PlanPremiumCountryLithuaniaDeviceOnePlus A5010Operating SystemAndroid 9 My Question or IssueWhen I want to connect to a Chromecast Audio and I click on it in the Connect to a Device list nothing happens, Spotify just returns to the Now Playing window...

Casual Listener

Plan Premium Country Lithuania Device OnePlus A5010 Operating System Android 9   My Question or Issue When I want to connect to a Chromecast Audio and I click on it in the Connect to a...

mikew_nt

Regular

1378 Views

1 replies

1 likes

  • 1378 Views
  • 1 replies
  • 1 likes

Google voice command to play "Liked Songs" playlist

“Okay Google, play my music." Your expectation(and how it used to be): Give the voice command and then have your "Liked Songs" playlist play in order of newest songs added to play first.The reality now: First song will play in alphabetical order. For...

Regular

“Okay Google, play my music."   Your expectation(and how it used to be): Give the voice command and then have your "Liked Songs" playlist play in order of newest songs added to play first. Th...

3056 Views

0 replies

4 likes

Other
  • 3056 Views
  • 0 replies
  • 4 likes

[Web Player] Search loads only 80 results

Hello,I am experiencing the following issue when entering a search in the Web Player: all searches (songs, artists, albums, etc.) are limited to 80 results. See this screenshot showing only 80 song results for the (widely used) keyword "love": The ex...

Music Fan

Hello, I am experiencing the following issue when entering a search in the Web Player: all searches (songs, artists, albums, etc.) are limited to 80 results.   See this screenshot showing on...

LuHulio

Music Fan

959 Views

2 replies

0 likes

Other
  • 959 Views
  • 2 replies
  • 0 likes

Solved!! Can't link account to Playstation

PlanPremiumCountryUKDevicePlaystation 4My Question or Issue'Spotify account already linked switch to the Playstation Network or Sony Entertainment Network account linked with this Spotify account'.I used to use the account on an old ps4 account, I ha...

Casual Listener

Plan Premium Country UK Device Playstation 4 My Question or Issue 'Spotify account already linked switch to the Playstation Network or Sony Entertainment Network account linked with this Spoti...

OneByBoo

Roadie

2601 Views

1 replies

0 likes

Sony
  • 2601 Views
  • 1 replies
  • 0 likes