Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3741 Views
  • 28 replies
  • 6 likes
  • Other
  • 3741 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18264 Views
  • 8 replies
  • 2 likes
  • Other
  • 18264 Views
  • 8 replies
  • 2 likes

Did the way new "New Albums and Singles" section is displayed change?

PlanFreeCountryUSDeviceLGV40Operating SystemAndroid My Question or IssueDid the way that New Albums and Singles is displayed changed? It seems as though there used to be more items listed here each week, like all new content was showing. Now it only ...

  • Newbie
  • Plan Free Country US Device LGV40 Operating System Android   My Question or Issue Did the way that New Albums and Singles is displayed changed? It seems as though there used to be more...
  • 537 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 537 Views
  • 0 replies
  • 0 likes

[All Platforms][Social] Recently Played Artists not Updating on Profile

For the last week my recently played artists have not been updating on my profile. I have listened to several artists daily and nothing is changing on my profile. My social share is on and I have deleted and reinstalled all spotify apps on my devices...

  • Visitor
  • For the last week my recently played artists have not been updating on my profile. I have listened to several artists daily and nothing is changing on my profile. My social share is on and I have del...
  • 688 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Social
  • 688 Views
  • 0 replies
  • 0 likes

Chromecast Audio

PlanPremiumCountrySwedenDevice Sony XZ3Operating SystemAndroid 9 Your IssueHi! Concerning chromecast audio.... When I select to play some song in the middle of my selfmade spotify playlist, with the next song the player will always return to the begi...

  • Casual Listener
  • Plan Premium Country Sweden Device  Sony XZ3 Operating System Android 9   Your Issue Hi!   Concerning chromecast audio....   When I select to play some song&nbs...
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

Unavailable songs, songs turned unavailable. What are reasons behind?

PlanPremiumCountryVietnamDevice(iPhone, laptop)Operating System(iOS 12, Windows 10) My Question or IssueI've had some of my songs suddenly turned unavailable recently, but I don't know the reason why. Moreover, when creating playlist of some favourit...

  • Casual Listener
  • Plan Premium Country Vietnam Device (iPhone, laptop) Operating System (iOS 12, Windows 10)   My Question or Issue I've had some of my songs suddenly turned unavailable recently, but I ...
  • Nico
  • Community Legend
  • 1138 Views
  • 1 replies
  • 0 likes
  • Other
  • 1138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect bug: Playlists only shuffle artists starting from 1 or 2 letters only

Plan PremiumCountry US Device: Motorola Moto G5Operating System: Android 8.1.0 (I also have Spotify for PC but I've not tried this bug from it yet) This is an issue with Spotify Connect. I use SC for two contexts:* Phone to my Sonos Connect (I contro...

  • Regular
  • Plan Premium Country US     Device: Motorola Moto G5 Operating System: Android 8.1.0 (I also have Spotify for PC but I've not tried this bug from it yet)   This is an issue ...
  • 1243305060
  • Newbie
  • 3717 Views
  • 12 replies
  • 1 likes
  • Connect
  • 3717 Views
  • 12 replies
  • 1 likes

Solved!!Superuser Contribution "Secret" (private) playlists are embeddable on a website: Bug or feature?

Hello community!This is more of a developer-related issue so please feel free to redirect me to the appropriate channel/website/community for this to get an answer.I have noticed that playlists that are "secret" can still be embedded, thus made acces...

  • Casual Listener
  • Hello community! This is more of a developer-related issue so please feel free to redirect me to the appropriate channel/website/community for this to get an answer. I have noticed that playlis...
  • atmo
  • Casual Listener
  • 2730 Views
  • 2 replies
  • 0 likes
  • Other
  • 2730 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Volume control of Drumfire speaker via Connect is buggy

PlanPremium DeviceSpeaker: Audio Pro Drumfire Operating SystemAndroid phones with both Oreo and Pie, Windows 10 Desktop with the Spotify app, also tested via open.spotify.com in Chrome and Firefox. My Question or Issue When selecting my Drumfire unit...

  • Casual Listener
  • Plan Premium   Device Speaker: Audio Pro Drumfire   Operating System Android phones with both Oreo and Pie, Windows 10 Desktop with the Spotify app, also tested via open.spotify...
  • Iszmatic
  • Casual Listener
  • 1760 Views
  • 2 replies
  • 0 likes
  • Connect
  • 1760 Views
  • 2 replies
  • 0 likes

Superuser Contribution Question about playlists

So, I recently exceeded my playlist on Spotify. Now, I want to continue this playlist in a second part. Now here is where my problem lies: I don't want to have the same tracks from the first one be on the second one. I wish there was a way to "Skip D...

  • Casual Listener
  • So, I recently exceeded my playlist on Spotify. Now, I want to continue this playlist in a second part. Now here is where my problem lies: I don't want to have the same tracks from the first one...
  • Jemi
  • Spotify Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • Other
  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share songs to Instagram stories

PlanPremiumCountryArgentinaDeviceMotorola Moto G7 plus Operating SystemAndroid pie My Question or IssueWhen I'm using the app, and I tap on share, it doesn't give me the option to share the song to instagram stories, it does give me the option to sen...

  • Newbie
  •   Plan Premium Country Argentina Device Motorola Moto G7 plus  Operating System Android pie    My Question or Issue When I'm using the app, and I tap on share, it doesn...
  • Jemi
  • Spotify Legend
  • 6869 Views
  • 1 replies
  • 3 likes
  • Connect
    music
    Other
  • 6869 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Wrong song displayed on iphone and ps4

PlanPremiumCountryCanadaDevice PS4 Slim and iPhone 8 PlusOperating SystemLatest ios 12 and latest PS4 OS My Question or IssueWhen I play music on my PS4 (coming through speakers connected to the tv), then remotely control it from the spotify app on m...

  • Casual Listener
  • Plan Premium Country Canada Device  PS4 Slim and iPhone 8 Plus Operating System Latest ios 12 and latest PS4 OS   My Question or Issue When I play music on my PS4 (coming through ...
  • Jemi
  • Spotify Legend
  • 2897 Views
  • 1 replies
  • 0 likes
  • 2897 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify.me "amount of mins streamed since" date keeps changing

PlanFamily PremiumCountrySlovakiaDevice(iPhone Xr, PC)Operating System(iOS 12.1.4, Windows 10 Home) My Question or IssueHello, I recently found out about spotify.me and after checking it a few times i noticed that the date, since the amount of minute...

  • Newbie
  • Plan Family Premium Country Slovakia Device (iPhone Xr, PC) Operating System (iOS 12.1.4, Windows 10 Home)   My Question or Issue Hello,  I recently found out about spotify.me an...
  • Peter
  • Spotify Legend
  • 1622 Views
  • 1 replies
  • 0 likes
  • Other
  • 1622 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multi-room audio with Spotify Connect using Denon & Sonos?

Hi, I currently have a Denon AVR-X2000, which supports Spotify Connect - which is great. Whilst the Denon has multi-zone support built in for our living room/kitchen, I'd like to add some Sonos speakers to the bedrooms to achieve multi-room audio thr...

  • Newbie
  • Hi,   I currently have a Denon AVR-X2000, which supports Spotify Connect - which is great.   Whilst the Denon has multi-zone support built in for our living room/kitchen, I'd like to ad...
  • Peter
  • Spotify Legend
  • 2401 Views
  • 1 replies
  • 0 likes
  • Connect
    Denon
  • 2401 Views
  • 1 replies
  • 0 likes

Web Player - Unable to play songs (skipping) - CORS policy

PlanPremiumCountryGermanyDeviceWeb Player in Chrome and FirefoxOperating SystemWindows 10 My Question or IssueThe Spotify web player isn't working for me at the moment. For the user the problem looks like this: opening an loggin in to the web player ...

image.png
  • Casual Listener
  • Plan Premium Country Germany Device Web Player in Chrome and Firefox Operating System Windows 10   My Question or Issue The Spotify web player isn't working for me at the moment. For t...
  • fillfeile
  • Casual Listener
  • 956 Views
  • 2 replies
  • 1 likes
  • Other
  • 956 Views
  • 2 replies
  • 1 likes

Superuser Contribution Connection to the device

PlanPremiumCountryFinlandDeviceLG V30+Operating SystemAndroid 8.0.0. My Question or IssueI use Spotify at my phone LG to start the playlist on the other device (AV-Player Pioneer VSX-933) . If I start watching some video on my phone at the same time ...

  • Newbie
  • Plan Premium Country Finland Device LG V30+ Operating System Android 8.0.0.    My Question or Issue I use Spotify at my phone LG to start the playlist on the other device (AV-Play...
  • Peter
  • Spotify Legend
  • 1713 Views
  • 1 replies
  • 0 likes
  • 1713 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Web Player (In a program that uses HTML)

Pretty much, upon adding the spotify play button (I do have premium for spotify), the play button only plays 30 seconds of the song(s) and says log in (In which I of course log in). Which does nothing. The program uses Internet Explorer (Yes, I know....

  • Newbie
  • Pretty much, upon adding the spotify play button (I do have premium for spotify), the play button only plays 30 seconds of the song(s) and says log in (In which I of course log in). Which does nothin...
  • Peter
  • Spotify Legend
  • 597 Views
  • 1 replies
  • 0 likes
  • Other
  • 597 Views
  • 1 replies
  • 0 likes

Samsung Gear S3

Hi, I use a Samsung Gear S3 in the gym to stream music through Spotify. Actually works quite well but unfortunately I'm missing the equalizer in the app. Are there any plans for updates in the near future? Greetings Simon

  • Newbie
  • Hi, I use a Samsung Gear S3 in the gym to stream music through Spotify. Actually works quite well but unfortunately I'm missing the equalizer in the app. Are there any plans for updates in the near f...
  • Nico
  • Community Legend
  • 1110 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 1110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Legal action for Spotify commercially use with personal account

Dear all,this is my first time to contact Spotify and I have to no idea where should I go, and I am sorry about that. my issue is, one of my coffee restaurant in Hong Kong that I am currently working with is using their personal Spotify account to pl...

  • Newbie
  • Dear all, this is my first time to contact Spotify and I have to no idea where should I go, and I am sorry about that.   my issue is, one of my coffee restaurant in Hong Kong that I am curren...
  • Peter
  • Spotify Legend
  • 1089 Views
  • 1 replies
  • 0 likes
  • Other
  • 1089 Views
  • 1 replies
  • 0 likes

Superuser Contribution Normal playlist turns into shuffle playlist

Plan: FreeCountry: Vietnam Device: iPhone 6s PlusOperating System: IOS 12 My Question or Issue:Some of the Spotify-made playlist i listened to turned from listening in order to shuffling ones. How can I fix this?

  • Newbie
  •   Plan: Free Country: Vietnam   Device: iPhone 6s Plus Operating System: IOS 12   My Question or Issue: Some of the Spotify-made playlist i listened to turned from lis...
  • Peter
  • Spotify Legend
  • 1271 Views
  • 2 replies
  • 1 likes
  • music
    Other
  • 1271 Views
  • 2 replies
  • 1 likes

Superuser Contribution Why doesn't Spotify play 320kbps streams on Chromecast Audio?

I'm paying for premium, yet Spotify only streams in 256kbps AAC. People have been asking about this for ages now. Why doesn't spotify stream 320kbps to the Chromecast Audio?

  • Casual Listener
  • I'm paying for premium, yet Spotify only streams in 256kbps AAC.   People have been asking about this for ages now.   Why doesn't spotify stream 320kbps to the Chromecast Audio?
  • Peter
  • Spotify Legend
  • 1070 Views
  • 2 replies
  • 2 likes
  • 1070 Views
  • 2 replies
  • 2 likes

Superuser Contribution Any chance we will get to rename albumtitle in the future?

I really like Spotify but as a last.fm user it's so annoying to have all the album tags on single releases...and I don't really want to change to AM.Any infos about changing title/album tracks in the future?

  • Visitor
  • I really like Spotify but as a last.fm user it's so annoying to have all the album tags on single releases...and I don't really want to change to AM. Any infos about changing title/album tracks in t...
  • Peter
  • Spotify Legend
  • 1801 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 1801 Views
  • 1 replies
  • 1 likes