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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55774 Views

7 replies

4 likes

  • 55774 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37365 Views

209 replies

18 likes

Other
  • 37365 Views
  • 209 replies
  • 18 likes

Spodify web player stops for a couple of seconds

PlanFreeCountryNew ZealandDeviceChromebook AcerOperating SystemAcer My Question or IssueI am using a free plan of Spodify Web Player. Every time I play a song it pauses at 10 seconds for a tiny bit. It then stops for a second at regular intervals dur...

Visitor

  Plan Free Country New Zealand Device Chromebook Acer Operating System Acer    My Question or Issue I am using a free plan of Spodify Web Player. Every time I play a song i...

1235 Views

0 replies

0 likes

Music
  • 1235 Views
  • 0 replies
  • 0 likes

[Spotify Free] Only suggested songs play on Google Home Mini

PlanFreeCountryUSDeviceSamsung Galaxy S10E and Google Home MiniOperating SystemAndroid 9 and Google Assistant My Question or IssueWhenever I tell my google home mini to play spotify or my liked songs on spotify, it always plays suggested songs. I hav...

Visitor

Plan Free Country US Device Samsung Galaxy S10E and Google Home Mini Operating System Android 9 and Google Assistant   My Question or Issue Whenever I tell my google home mini to play ...

910 Views

0 replies

0 likes

Other
Samsung
  • 910 Views
  • 0 replies
  • 0 likes

Superuser Contribution PS4 - Spotify Error :(

PlanPremiumCountryUS DevicePS4Operating SystemPS OS My Question or IssueI have installed and reinstalled Spotfy more than 4 times in my PS4 but every time I try opening it, or linking it, it will load and load and load, and after a couple of minutes ...

Visitor

  Plan Premium Country US   Device PS4 Operating System PS OS   My Question or Issue I have installed and reinstalled Spotfy more than 4 times in my PS4 but every time I tr...

Yordan

Moderator

60558 Views

16 replies

3 likes

Music
PlayStation
Sony
  • 60558 Views
  • 16 replies
  • 3 likes

Samsung Smart TV Spotify Missing Liked songs

Samsung 2018 QLED Smart TVPremium subscriptionAll playlists are listed in TV app except my 300+++ liked songs.How do I find them?If I play or control from a device they play, but not listed on tv screen.

Visitor

Samsung 2018 QLED Smart TV Premium subscription All playlists are listed in TV app except my 300+++ liked songs. How do I find them? If I play or control from a device they play, but not listed o...

george70s

Newbie

2766 Views

3 replies

1 likes

Music
Samsung
  • 2766 Views
  • 3 replies
  • 1 likes

[WEB Player] Jumping between songs

PlanPremiumCountryColombia DeviceMacbook ProBrowserFirefox I've been using Spotify using the web player for a long time now and this problem only appeared a couple of days ago: I cannot listen to full songs because the player randomly stops or jumps ...

Newbie

Plan Premium Country Colombia   Device Macbook Pro Browser Firefox   I've been using Spotify using the web player for a long time now and this problem only appeared a couple of da...

badumtss

Composer

1520 Views

1 replies

0 likes

Other
  • 1520 Views
  • 1 replies
  • 0 likes

Cannot find an album that has been recently released

I cannot find "Quocumque jeceris stabit" by Uzeda (neither from my iPhone nor from my laptop) and I am 100% sure it is on Spotify (see screenshot) because a friend of mine can see it. As far as I know, we both have a Premium Subscription purchased in...

Casual Listener

I cannot find "Quocumque jeceris stabit" by Uzeda (neither from my iPhone nor from my laptop) and I am 100% sure it is on Spotify (see screenshot) because a friend of mine can see it. As far as I kno...

Brunelicia

Community Legend

630 Views

3 replies

0 likes

Other
  • 630 Views
  • 3 replies
  • 0 likes

Spotify borró mi música guardada

Me había percatado de la actualización en mi iphone, pero cuando entré a mi cuenta en la computadora todo seguía normal así que guardé un poco de esperanza. Resulta que en la última actualización se borró la sección de "mi música" dónde tenía una lis...

Visitor

Me había percatado de la actualización en mi iphone, pero cuando entré a mi cuenta en la computadora todo seguía normal así que guardé un poco de esperanza. Resulta que en la última actualización se ...

520 Views

0 replies

0 likes

Music
  • 520 Views
  • 0 replies
  • 0 likes

Superuser Contribution Webplayer music stops after 9 seconds. (Happens on every track)

Plans - FreeDevice - HP ZbookOperating System - Windows 7 My Question or Issue:Lately, the spotify webplayer is not working for me. At first I am able to play up to 9s of songs, then it stops playing. This happens to any song played.After refresh, so...

Regular

Plans - Free Device - HP Zbook Operating System - Windows 7   My Question or Issue: Lately, the spotify webplayer is not working for me. At first I am able to play up to 9s o...

Xenia

Moderator

4000 Views

6 replies

2 likes

Music
  • 4000 Views
  • 6 replies
  • 2 likes

BMW 1 Series Connected Drive iPhone XR Not Working

Plan PremiumCountry UK DeviceiPhone XROperating SystemiOS 12.3.1Car:2018 BMW 1 Series with iDrive My Question or IssueI am totally unable to get Spotify to show from within the iDrive system.If I connect with USB, it still doesn't show. It did show f...

Regular

Plan Premium Country UK   Device iPhone XR Operating System iOS 12.3.1 Car: 2018 BMW 1 Series with iDrive   My Question or Issue I am totally unable to get Spotify to show f...

talksr

Regular

2320 Views

3 replies

0 likes

Music
Other
  • 2320 Views
  • 3 replies
  • 0 likes

Superuser Contribution Support for the Huawei AI Cube

CountryUnited KingdomDeviceHuawei AI CubeOperating SystemAmazon AlexaMy Question or IssueAs I currently understand it there is no support for playing Spotify through the Huawei AI Cube, which contains Amazon Alexa. Is there any intention for this to ...

Visitor

Country United Kingdom Device Huawei AI Cube Operating System Amazon Alexa My Question or Issue As I currently understand it there is no support for playing Spotify through the Huawei AI Cube...

cc00ffee

Newbie

12441 Views

9 replies

10 likes

Other
  • 12441 Views
  • 9 replies
  • 10 likes

Superuser Contribution Cant add any playlist

Premium (if that is important)Country AustriaDevice: Windows 10 / Google Chrome My Question or Issue:Well, I cant add any playlist to the community! Always, even if the system recognizes my URI as a playlist I get the same error, trying uploading a p...

Roadie

Premium (if that is important) Country Austria Device: Windows 10 / Google Chrome  My Question or Issue: Well, I cant add any playlist to the community! Always, even if the system recog...

ogremania

Roadie

1612 Views

4 replies

0 likes

Other
  • 1612 Views
  • 4 replies
  • 0 likes

Solved!! download / Offline mode

Hi, New to spotify and can't find this info. I have a premium account and was wondering, if i download all of my titles, do i have to be on the Offline mode to make sure my Iphone will play the songs as they are dowloaded? Or can i just use my music ...

Newbie

Hi,    New to spotify and can't find this info. I have a premium account and was wondering, if i download all of my titles, do i have to be on the Offline mode to make sure my I...

Bethany_Dawn

Community Legend

1434 Views

1 replies

0 likes

Connect
Ford SYNC
Logitech
Music
Other
  • 1434 Views
  • 1 replies
  • 0 likes

Alexa on Polk Connect Speaker

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have got a new Polk CommandBar with Alexa built in. Alexa will play any of my saved songs o...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

1407 Views

0 replies

1 likes

Other
  • 1407 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Next song is broken

PlanPremiumCountryThe NetherlandsDevicePC/iPhone 6sOperating SystemiOS 12.3.1/Windows 10 1903 My Question or Issue My Spotify on both PC and iPhone have a weird bug.Whenever I wanna skip a song or autoplay plays the next song, it automatically choose...

Casual Listener

Plan Premium Country The Netherlands Device PC/iPhone 6s Operating System iOS 12.3.1/Windows 10 1903   My Question or Issue   My Spotify on both PC and iPhone have a weird bug. ...

ChopperGunnerNL

Casual Listener

3267 Views

2 replies

0 likes

Music
Other
WD
  • 3267 Views
  • 2 replies
  • 0 likes

Superuser Contribution I turned 29 and the ads are 100% about having a baby

I'm a woman, and the 6 months leading up to my 29 birthday the ads on spotify were pampers/other diaper ads about 50% of the time. Now, literally the day after my 29th birthday, every single ad that plays is about how I've "been planning for this day...

Visitor

I'm a woman, and the 6 months leading up to my 29 birthday the ads on spotify were pampers/other diaper ads about 50% of the time. Now, literally the day after my 29th birthday, every single ad that ...

Novy

Moderator

2185 Views

4 replies

2 likes

Other
  • 2185 Views
  • 4 replies
  • 2 likes

Not playing all songs from "Liked songs" playlist

PlanPremiumCountryBulgariaDeviceAcross all devicesOperating SystemAcross OS' My Question or IssueWhen putting the shuffle on my liked songs playlist and having 1000+ songs from a huge variety of genres, Spotify seems to take a number of titles and ju...

Newbie

Plan Premium Country Bulgaria Device Across all devices Operating System Across OS'   My Question or Issue When putting the shuffle on my liked songs playlist and having 1000+ songs fr...

907 Views

0 replies

2 likes

Connect
Other
  • 907 Views
  • 0 replies
  • 2 likes

Solved!! Release radar and Discover weekly

PlanPremiumCountryBulgariaDevicePocophone F1Operating SystemAndroid 9 My Question or Issue Is there a way for the my preferences for the release radar or discover weekly playlists to be reset?

Casual Listener

Plan Premium Country Bulgaria Device Pocophone F1 Operating System Android 9    My Question or Issue   Is there a way for the my preferences for the release radar or discove...

Bittencourt

Spotify Star

1388 Views

3 replies

0 likes

Music
  • 1388 Views
  • 3 replies
  • 0 likes

Spotify on Garmin Fenix

PlanPremiumCountry DeviceGarminOperating System My Question or IssueI am able to listen to podcasts via Spotify and my premium account on my Garmin Fenix.The problem is, when I start listening to a podcast that is 1hr+ long, and I run for 30mins, whe...

Newbie

  Plan Premium Country   Device Garmin Operating System     My Question or Issue I am able to listen to podcasts via Spotify and my premium account on my Garmin Fenix. ...

613 Views

0 replies

0 likes

Other
  • 613 Views
  • 0 replies
  • 0 likes

Superuser Contribution While playing a song, no sound for ~4-5 seconds

While playing a song i have no sound for around 4-5 seconds.Then after this 4-5 seconds the sound is back.

Casual Listener

While playing a song i have no sound for around 4-5 seconds. Then after this 4-5 seconds the sound is back.

WielandMarcel

Casual Listener

1678 Views

3 replies

2 likes

Music
  • 1678 Views
  • 3 replies
  • 2 likes

Superuser Contribution The app automatically add songs to my playlist

I have my normal liked songs and some other playlist with a lot of songs, but I don't know what is happening with the app that is automatically saving every new song from one artist on my profile, I follow the artist but the app should not be saving ...

Visitor

I have my normal liked songs and some other playlist with a lot of songs, but I don't know what is happening with the app that is automatically saving every new song from one artist on my profile, I ...

Jemi

Spotify Legend

1017 Views

1 replies

0 likes

Other
  • 1017 Views
  • 1 replies
  • 0 likes