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Forum Posts

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

41514 Views

7 replies

2 likes

  • 41514 Views
  • 7 replies
  • 2 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

jror2011

Visitor

34234 Views

183 replies

16 likes

Other
  • 34234 Views
  • 183 replies
  • 16 likes

[Other] Discord Embed Volume Freaking Control

Dear Spotify, Thanks for the project. I'm sorry, telling, but it seems, your Discord embed might killed someone, literally. For example, someone sent me a Discord message containing a Spotify embed and after me quietly clicking on the "Play" button, ...

Visitor

Dear Spotify,   Thanks for the project.   I'm sorry, telling, but it seems, your Discord embed might killed someone, literally. For example, someone sent me a Discord message cont...

Yputi

Casual Listener

3199 Views

1 replies

24 likes

Other
  • 3199 Views
  • 1 replies
  • 24 likes

Solved!!Superuser Contribution Spotify on Apple Watch won't let me listen on my Apple Watch.

Whenever I want to listen over my Apple Watch which is connected to my Headphones, Spotify won't let me play on the Watch itself unless I Completely turn of my iPhone.First I thought this was a weird feature until some weirder stuff started happening...

Casual Listener

Whenever I want to listen over my Apple Watch which is connected to my Headphones, Spotify won't let me play on the Watch itself unless I Completely turn of my iPhone. First I thought this was a wei...

Vansterdan

Visitor

26493 Views

8 replies

0 likes

Connect
  • 26493 Views
  • 8 replies
  • 0 likes

Superuser Contribution Unable to sign out of Tesla

I rented a Tesla Model 3 for a week on vacation last year, and had linked my Spotify account without signing out. Ever since then, other renters periodically try to use my Spotify account (which is still linked to the Tesla). I've tried the following...

Newbie

I rented a Tesla Model 3 for a week on vacation last year, and had linked my Spotify account without signing out. Ever since then, other renters periodically try to use my Spotify account (which is s...

mjmj11

Visitor

28539 Views

32 replies

9 likes

Other
  • 28539 Views
  • 32 replies
  • 9 likes

Superuser Contribution Search > Discover > Top Recommendations > All bug

I'm a big user of the Search > Discover > Top Recommendations feature. For years now, I've noticed an issue with this feature. If I click on the "Show All" link and navigate to the next page and start scrolling all the recommendations just keep repea...

Casual Listener

I'm a big user of the Search > Discover > Top Recommendations feature. For years now, I've noticed an issue with this feature. If I click on the "Show All" link and navigate to the next page an...

Novy

Moderator

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Podcasts] Filter podcast episodes by played/unplayed on mobile, desktop and web players

There is currently no way to filter podcast episodes on the desktop, web or mobile app. Currently you can only sort episodes. It would be great to be able to filter out episodes marked as played so you don't have to constantly scroll through all the ...

Newbie

There is currently no way to filter podcast episodes on the desktop, web or mobile app.  Currently you can only sort episodes. It would be great to be able to filter out episodes marked as playe...

hugovillemure

Visitor

2476 Views

4 replies

1 likes

Desktop
Podcasts
  • 2476 Views
  • 4 replies
  • 1 likes

Superuser Contribution I am not getting email or push notifications for bands I am following.

I have all my push and email notifications enabled. The Spotify website says: "Emails are sent to listeners who our data shows are the artist’s top fans and/or anyone who follows the artist on Spotify.Go to your account page's notification settings t...

Visitor

I have all my push and email notifications enabled. The Spotify website says: "Emails are sent to listeners who our data shows are the artist’s top fans and/or anyone who follows the artist on Spotif...

Dessi

Moderator

708 Views

3 replies

1 likes

  • 708 Views
  • 3 replies
  • 1 likes

Hide Account When Sharing A Playlist

Hello, Is it possible to hide your account information and name when you share a Playlist? Essentially the receiver would only get a song list, anonymously, they couldn't see what account made it or sent it. Thank you.

Visitor

Hello,    Is it possible to hide your account information and name when you share a Playlist?  Essentially the receiver would only get a song list, anonymously, they couldn't see wha...

Maxim

Spotify Star

193 Views

1 replies

0 likes

Other
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung TV (Tizen) Progress Bar bugging

So everytime I want to play music, the progress bar will start at a random time instead of 00:00. For example, I play ETA by Newjeans and the progress bar start at 00:27 instead of 00:00

Casual Listener

So everytime I want to play music, the progress bar will start at a random time instead of 00:00. For example, I play ETA by Newjeans and the progress bar start at 00:27 instead of 00:00

transonic

Casual Listener

910 Views

10 replies

3 likes

  • 910 Views
  • 10 replies
  • 3 likes

Solved!!Superuser Contribution My Spotify won’t play Joe Rogan Podcast. (Audio or Video)

PlanPremiumCountry Device(iPhone 11)Operating System(iOS 15 latest.) My Question or IssueSecond post for this issue as the first post got listed under issue with Joe Rogan podcast video won’t play. My Spotify just won’t play the podcast, although the...

Casual Listener

Plan Premium Country   Device (iPhone 11) Operating System (iOS 15 latest.)   My Question or Issue Second post for this issue as the first post got listed under issue with Joe Rog...

Jpmint

Newbie

48880 Views

68 replies

6 likes

Other
  • 48880 Views
  • 68 replies
  • 6 likes

How can I launch Chromecast Audio automatically ?

Hi,How can I automatically connect the Chromecast at app launch?Also, how do I prevent it from disconnecting when nothing is playing, after a while?Cheers PlanPremiumCountryFrance MacBook Air M1, iPhone 13Operating SystemIos18 Mac OS 15 My Question o...

Regular

Hi, How can I automatically connect the Chromecast at app launch? Also, how do I prevent it from disconnecting when nothing is playing, after a while? Cheers   Plan Premium Country Franc...

145 Views

0 replies

0 likes

  • 145 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Incorrect streams on Spotify for artists ?

PlanPremiumCountryMoldovaDevice(PC , Samsung A12)Operating System(Android) My Question or IssueYesterday I looked on one of my song I uploaded . It showed 200 streams and so . But when I clicked on it it showed me only 2 streams . Monthly listeners d...

Casual Listener

  Plan Premium Country Moldova Device (PC , Samsung A12) Operating System (Android)   My Question or Issue Yesterday I looked on one of my song I uploaded . It showed 200 streams...

dj_inflamed

Casual Listener

568 Views

2 replies

0 likes

Music
Samsung
  • 568 Views
  • 2 replies
  • 0 likes

Superuser Contribution Audiobook listening time wasted after left playing while away

PlanFamily premiumCountryUSADeviceSamsung S22 UltraOperating SystemAndroid Oreo My Question or IssueMy audiobook top up hours were wasted when my audiobook was left playing while I was away. I was listening to the book before bed and fell asleep whil...

Casual Listener

Plan Family premium Country USA Device Samsung S22 Ultra Operating System Android Oreo   My Question or Issue My audiobook top up hours were wasted when my audiobook was left play...

Beebee383

Visitor

1061 Views

4 replies

1 likes

Other
  • 1061 Views
  • 4 replies
  • 1 likes

Reembolso , cobrança feita após cancelamento!

Vi que tava sendo cobrando em uma conta de banco que não utilizo mais um valor de 31,99 e logo fiz cancelamento do plano, e mesmo assim foi cobrado em uma conta débito de outro banco meu sem eu saber!

Visitor

Vi que tava sendo cobrando em uma conta de banco que não utilizo mais um valor de 31,99 e logo fiz cancelamento do plano, e mesmo assim foi cobrado em uma conta débito de outro banco meu sem eu saber!

ribezaz

Spotify Star

114 Views

1 replies

1 likes

  • 114 Views
  • 1 replies
  • 1 likes

Not able to see some features of spotify like sleep timer amd share playlis

Not able to see some features of spotify like sleep timer amd share playlist or songs . Having difficulty on accessing these features on the Spotify app in an Andriod phone . Also the song stops in between automatically.

Newbie

Not able to see some features of spotify like sleep timer amd share playlist or songs . Having difficulty on accessing these features on the Spotify app in an Andriod phone . Also the song stops in b...

ribezaz

Spotify Star

126 Views

1 replies

1 likes

  • 126 Views
  • 1 replies
  • 1 likes

Superuser Contribution I share a playlist but the recipient can't access it.

I've created the playlist on Desktop (Mac).I've copied all the tracks into another playlist, and also tried sending as a collaborative playlist but no luck.

Casual Listener

I've created the playlist on Desktop (Mac). I've copied all the tracks into another playlist, and also tried sending as a collaborative playlist but no luck.

OscarDC

Moderator

2612 Views

8 replies

0 likes

  • 2612 Views
  • 8 replies
  • 0 likes

Superuser Contribution Skips to the next song before previous is finished playing on PS5

I listen to spotify on PS5 99% of the time. A few days ago, it started randomly skipping to the next song before the previous song was finished playing. It does not happen every song, maybe 1/7 songs. The same song will not always do it either, and i...

Newbie

I listen to spotify on PS5 99% of the time. A few days ago, it started randomly skipping to the next song before the previous song was finished playing. It does not happen every song, maybe 1/7 son...

Schattenjager

Casual Listener

2915 Views

8 replies

1 likes

  • 2915 Views
  • 8 replies
  • 1 likes

Superuser Contribution Wrong language in advertisements (Portuguese)

PlanFreeCountryPortugalDeviceDesktopOperating SystemWindows 10 My Question or IssueHi! Recently the ads in my account started to be played in Portuguese from Brazil, while before they were in Portuguese from Portugal. This annoys me a bit more. Was t...

Casual Listener

Plan Free Country Portugal Device Desktop Operating System Windows 10   My Question or Issue Hi! Recently the ads in my account started to be played in Portuguese from Brazil, while be...

janishri

Newbie

1745 Views

12 replies

2 likes

Other
  • 1745 Views
  • 12 replies
  • 2 likes

My app language got changed

Somehow my language got changed, maybe to polish. Supposedly there is a drop down two levels down in settings but I’m not finding it.

Newbie

    Somehow my language got changed, maybe to polish.  Supposedly there is a drop down two levels down in settings but I’m not finding it.  

RayyW0

Spotify Star

287 Views

1 replies

0 likes

Other
  • 287 Views
  • 1 replies
  • 0 likes