Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
61621 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
Playback doesn't continue while the computer is locked. That would be nice. Also, the app will not play any music once unlocked if Spotify was playing when the computer auto-locks. The app needs closed and re-opened to work again. It would be nice to...
Playback doesn't continue while the computer is locked. That would be nice. Also, the app will not play any music once unlocked if Spotify was playing when the computer auto-locks. The app needs clos...
Moderator
433 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceWifi speaker: Panasonic Allplay SC-ALL2, SC-ALL6, SC-ALL05CD, Lenco Wireless Audio Receiver (also Allplay protocol)Spotify Apps: ipad 9th gen, Linux Desktop player, Fairphone 4 (Android), WebplayerOperating SystemIOS, ...
Plan Premium Country Germany Device Wifi speaker: Panasonic Allplay SC-ALL2, SC-ALL6, SC-ALL05CD, Lenco Wireless Audio Receiver (also Allplay protocol) Spotify Apps: ipad 9th ge...
Visitor
439 Views
2 replies
1 likes
Hello. I have been having this problem for a couple of days now where I try to connect my Spotify to my Facebook account with my android device. since it is my main account I use on all of my devices I am a bit shocked by this incident. Since My acco...
Hello. I have been having this problem for a couple of days now where I try to connect my Spotify to my Facebook account with my android device. since it is my main account I use...
Moderator
750 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
198 Views
1 replies
0 likes
Hey. I bought spotify duo with my friend and I can't play my downloaded songs offline, why is that?
Hey. I bought spotify duo with my friend and I can't play my downloaded songs offline, why is that?
Moderator
194 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 11 Pro, Macbook Pro 2021Operating SystemiOS 18.11, Sonoma 14.6.1 My Question or IssueHello! I am having an issue with one of the podcasts I regularly listen to via Spotify. The issue just began a couple day...
Plan Premium Country United States Device iPhone 11 Pro, Macbook Pro 2021 Operating System iOS 18.11, Sonoma 14.6.1 My Question or Issue Hello! I am having an issue with one of the p...
Moderator
345 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsungM32Operating SystemAndroid My Question or IssueI've got spotify premium and when I tried the low quality audio to test it there was literally no difference in audio compared to the very high quality. Everything is up t...
Plan Premium Country Device SamsungM32 Operating System Android My Question or Issue I've got spotify premium and when I tried the low quality audio to test it ...
Moderator
332 Views
1 replies
0 likes
I was told to go to my settings and hit Explicit Content and turn it on. When I go to settings Explicit Content isn't even one of the options.
I was told to go to my settings and hit Explicit Content and turn it on. When I go to settings Explicit Content isn't even one of the options.
Moderator
413 Views
2 replies
0 likes
PlanFreeCountry DeviceGoogle Pixel 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought an audiobook on a free plan but it will not play without premium. The charge went through and I listened to a few hours last nigh...
Plan Free Country Device Google Pixel 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought an audiobook on a free plan but it will not...
Casual Listener
414 Views
4 replies
0 likes
Where can I find the equalizer on the Spotify web?I can't find it under Profile->settings
Where can I find the equalizer on the Spotify web? I can't find it under Profile->settings
Moderator
220 Views
1 replies
0 likes
I could not a place to just leave my comments. I love the app guys. But your UI is getting worse with every update (On Android). For starters why is selecting between albums, playlist or artists done through those tab filters. because now the default...
I could not a place to just leave my comments. I love the app guys. But your UI is getting worse with every update (On Android). For starters why is selecting between albums, playlist or artists do...
275 Views
0 replies
0 likes
On the Spotify app, it says my song is sitting at 100K streams. If I check the stats for the same song on Spotify for Artists, it shows that the song is currently at 60K streams (which I know should be the correct amount). There's no details about ho...
On the Spotify app, it says my song is sitting at 100K streams. If I check the stats for the same song on Spotify for Artists, it shows that the song is currently at 60K streams (which I know should ...
Newbie
389 Views
2 replies
0 likes
I was meant to add the song to my liked songs, now I'm scared that this song is never gonna play again when I'm using the AI DJ feature to listen to music. Is there a way to undo what I did? Or will this song play again when I open the DJ another tim...
I was meant to add the song to my liked songs, now I'm scared that this song is never gonna play again when I'm using the AI DJ feature to listen to music. Is there a way to undo what I did? Or will ...
Moderator
361 Views
1 replies
0 likes
I have uninstalled and have cleared the cache. It’s not my network. It works on web browser just not on my app
I have uninstalled and have cleared the cache. It’s not my network. It works on web browser just not on my app
Moderator
269 Views
1 replies
0 likes
track 9 is replaced by track 2. same thing on pc and phonehttps://open.spotify.com/album/67F6hVa1GWOqQrLCE5sFWR?si=O-jEm9lfRa-jtmwyNIfi_A
track 9 is replaced by track 2. same thing on pc and phone https://open.spotify.com/album/67F6hVa1GWOqQrLCE5sFWR?si=O-jEm9lfRa-jtmwyNIfi_A
Moderator
279 Views
1 replies
0 likes
When listening to a podcast on my phone, I sometimes like to finish it when I get home using the Spotify app on Sky Stream. When pressing play on the podcast in the TV app, it always starts the episode from the beginning rather than the point at whic...
When listening to a podcast on my phone, I sometimes like to finish it when I get home using the Spotify app on Sky Stream. When pressing play on the podcast in the TV app, it always starts the episo...
Moderator
371 Views
1 replies
0 likes
Videos used to work for specific podcasts, now it only shows a picture. Its the same in Android, Web and Desktop(linux) version. Is this related to my account's region? How can I get podcast videos back?
Videos used to work for specific podcasts, now it only shows a picture. Its the same in Android, Web and Desktop(linux) version. Is this related to my account's region? How can I get podcast videos b...
Moderator
356 Views
1 replies
0 likes
I have already updated the app to the newest version and also tried it on several devices, I never get the notification. There is just a circular arrow that loads for a second and then resets and nothing happens.
I have already updated the app to the newest version and also tried it on several devices, I never get the notification. There is just a circular arrow that loads for a second and then resets and not...
Spotify Star
835 Views
1 replies
0 likes
Last night I noticed some random songs were listed in my continue listening to area, I immediately changed my password & logged into the website to sign out everywhere. Even after doing that there is still someone on my account listening to music I d...
Last night I noticed some random songs were listed in my continue listening to area, I immediately changed my password & logged into the website to sign out everywhere. Even after doing that ther...
Moderator
485 Views
3 replies
0 likes
Navigating between podcast episodes is quite challenging due to the lack of next/previous episode buttons. For instance, if I’m listening to episode 70 and want to switch to episode 71, I have to click on the podcast title, scroll through the list, a...
Navigating between podcast episodes is quite challenging due to the lack of next/previous episode buttons. For instance, if I’m listening to episode 70 and want to switch to episode 71, I have to cli...
Moderator
579 Views
1 replies
1 likes
