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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

31nwh45mzjjq37moeyrf

Visitor

33575 Views

178 replies

15 likes

Other
  • 33575 Views
  • 178 replies
  • 15 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

delope123

Newbie

24445 Views

10 replies

3 likes

Other
  • 24445 Views
  • 10 replies
  • 3 likes

Superuser Contribution Samsung TV (Tizen) Progress Bar bugging

So everytime I want to play music, the progress bar will start at a random time instead of 00:00. For example, I play ETA by Newjeans and the progress bar start at 00:27 instead of 00:00

Casual Listener

So everytime I want to play music, the progress bar will start at a random time instead of 00:00. For example, I play ETA by Newjeans and the progress bar start at 00:27 instead of 00:00

transonic

Casual Listener

891 Views

10 replies

3 likes

  • 891 Views
  • 10 replies
  • 3 likes

Solved!!Superuser Contribution My Spotify won’t play Joe Rogan Podcast. (Audio or Video)

PlanPremiumCountry Device(iPhone 11)Operating System(iOS 15 latest.) My Question or IssueSecond post for this issue as the first post got listed under issue with Joe Rogan podcast video won’t play. My Spotify just won’t play the podcast, although the...

Casual Listener

Plan Premium Country   Device (iPhone 11) Operating System (iOS 15 latest.)   My Question or Issue Second post for this issue as the first post got listed under issue with Joe Rog...

Jpmint

Newbie

48579 Views

68 replies

6 likes

Other
  • 48579 Views
  • 68 replies
  • 6 likes

How can I launch Chromecast Audio automatically ?

Hi,How can I automatically connect the Chromecast at app launch?Also, how do I prevent it from disconnecting when nothing is playing, after a while?Cheers PlanPremiumCountryFrance MacBook Air M1, iPhone 13Operating SystemIos18 Mac OS 15 My Question o...

Regular

Hi, How can I automatically connect the Chromecast at app launch? Also, how do I prevent it from disconnecting when nothing is playing, after a while? Cheers   Plan Premium Country Franc...

143 Views

0 replies

0 likes

  • 143 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Incorrect streams on Spotify for artists ?

PlanPremiumCountryMoldovaDevice(PC , Samsung A12)Operating System(Android) My Question or IssueYesterday I looked on one of my song I uploaded . It showed 200 streams and so . But when I clicked on it it showed me only 2 streams . Monthly listeners d...

Casual Listener

  Plan Premium Country Moldova Device (PC , Samsung A12) Operating System (Android)   My Question or Issue Yesterday I looked on one of my song I uploaded . It showed 200 streams...

dj_inflamed

Casual Listener

514 Views

2 replies

0 likes

Music
Samsung
  • 514 Views
  • 2 replies
  • 0 likes

Superuser Contribution Audiobook listening time wasted after left playing while away

PlanFamily premiumCountryUSADeviceSamsung S22 UltraOperating SystemAndroid Oreo My Question or IssueMy audiobook top up hours were wasted when my audiobook was left playing while I was away. I was listening to the book before bed and fell asleep whil...

Casual Listener

Plan Family premium Country USA Device Samsung S22 Ultra Operating System Android Oreo   My Question or Issue My audiobook top up hours were wasted when my audiobook was left play...

Beebee383

Visitor

1042 Views

4 replies

1 likes

Other
  • 1042 Views
  • 4 replies
  • 1 likes

Reembolso , cobrança feita após cancelamento!

Vi que tava sendo cobrando em uma conta de banco que não utilizo mais um valor de 31,99 e logo fiz cancelamento do plano, e mesmo assim foi cobrado em uma conta débito de outro banco meu sem eu saber!

Visitor

Vi que tava sendo cobrando em uma conta de banco que não utilizo mais um valor de 31,99 e logo fiz cancelamento do plano, e mesmo assim foi cobrado em uma conta débito de outro banco meu sem eu saber!

ribezaz

Spotify Star

111 Views

1 replies

1 likes

  • 111 Views
  • 1 replies
  • 1 likes

Not able to see some features of spotify like sleep timer amd share playlis

Not able to see some features of spotify like sleep timer amd share playlist or songs . Having difficulty on accessing these features on the Spotify app in an Andriod phone . Also the song stops in between automatically.

Newbie

Not able to see some features of spotify like sleep timer amd share playlist or songs . Having difficulty on accessing these features on the Spotify app in an Andriod phone . Also the song stops in b...

ribezaz

Spotify Star

121 Views

1 replies

1 likes

  • 121 Views
  • 1 replies
  • 1 likes

Superuser Contribution I share a playlist but the recipient can't access it.

I've created the playlist on Desktop (Mac).I've copied all the tracks into another playlist, and also tried sending as a collaborative playlist but no luck.

Casual Listener

I've created the playlist on Desktop (Mac). I've copied all the tracks into another playlist, and also tried sending as a collaborative playlist but no luck.

OscarDC

Moderator

2515 Views

8 replies

0 likes

  • 2515 Views
  • 8 replies
  • 0 likes

Superuser Contribution Skips to the next song before previous is finished playing on PS5

I listen to spotify on PS5 99% of the time. A few days ago, it started randomly skipping to the next song before the previous song was finished playing. It does not happen every song, maybe 1/7 songs. The same song will not always do it either, and i...

Newbie

I listen to spotify on PS5 99% of the time. A few days ago, it started randomly skipping to the next song before the previous song was finished playing. It does not happen every song, maybe 1/7 son...

Schattenjager

Casual Listener

2752 Views

8 replies

1 likes

  • 2752 Views
  • 8 replies
  • 1 likes

Superuser Contribution Wrong language in advertisements (Portuguese)

PlanFreeCountryPortugalDeviceDesktopOperating SystemWindows 10 My Question or IssueHi! Recently the ads in my account started to be played in Portuguese from Brazil, while before they were in Portuguese from Portugal. This annoys me a bit more. Was t...

Casual Listener

Plan Free Country Portugal Device Desktop Operating System Windows 10   My Question or Issue Hi! Recently the ads in my account started to be played in Portuguese from Brazil, while be...

janishri

Newbie

1704 Views

12 replies

2 likes

Other
  • 1704 Views
  • 12 replies
  • 2 likes

My app language got changed

Somehow my language got changed, maybe to polish. Supposedly there is a drop down two levels down in settings but I’m not finding it.

Newbie

    Somehow my language got changed, maybe to polish.  Supposedly there is a drop down two levels down in settings but I’m not finding it.  

RayyW0

Spotify Star

280 Views

1 replies

0 likes

Other
  • 280 Views
  • 1 replies
  • 0 likes

Idea submission

Hi, I hope someone reads this and take this into consideration. I would very much like to share an idea perhaps a new and unique feature for spotify. I want to keep it confidential so do tell me how to approach so that i can pitch my idea. Thank you!...

Newbie

Hi, I hope someone reads this and take this into consideration. I would very much like to share an idea perhaps a new and unique feature for spotify. I want to keep it confidential so do tell me how ...

154 Views

0 replies

1 likes

Other
Samsung
  • 154 Views
  • 0 replies
  • 1 likes

Superuser Contribution App wont open.I am a premium subscriber

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ivelina

Moderator

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album releases significantly later than planned, ruining listening party.

This is a platform-agnostic issue as I have tried Linux, Windows and ios, as well as the web version. I have tried relogging and deleting the cache but nothing has worked. I can only assume Spotify has gotten my time zone incorrect or something but I...

Casual Listener

This is a platform-agnostic issue as I have tried Linux, Windows and ios, as well as the web version. I have tried relogging and deleting the cache but nothing has worked. I can only assume Spotify h...

Cocdaddy

Visitor

932 Views

3 replies

0 likes

  • 932 Views
  • 3 replies
  • 0 likes

Superuser Contribution Samsung Smart TV UE55MU6500 where is spotify?

Hi, where is spotify in this Samsung smart TV ? If I go in the app store and Search "spotify" there isn't the app. Why ?I remember that last year (may2017) I had Spotify... How I can install it again ?

Regular

Hi, where is spotify in this Samsung smart TV ? If I go in the app store and Search "spotify" there isn't the app. Why ? I remember that last year (may2017) I had Spotify... How I can install it aga...

Pinkyadv

Casual Listener

59796 Views

10 replies

2 likes

Music
  • 59796 Views
  • 10 replies
  • 2 likes

Superuser Contribution Why won't the app or web player load?

I've opened and reopened both the app and web player several times on my Chromebook, and it simply won't load. All it shows is a blank white screen. On rare occasions, it has text saying that there are too many requests. This has been going on for th...

Visitor

I've opened and reopened both the app and web player several times on my Chromebook, and it simply won't load. All it shows is a blank white screen. On rare occasions, it has text saying that there a...

grim_TooHigh

Newbie

2453 Views

4 replies

0 likes

  • 2453 Views
  • 4 replies
  • 0 likes

Superuser Contribution "Where am I?" button

When playing my (long) playlist, I need a button that positions the cursor to the song that is playing. Preferably with a button with a Target shaped icon (convenient like the "Show Your Location" on certain map software). I am aware that Spotify ind...

Casual Listener

When playing my (long) playlist, I need a button that positions the cursor to the song that is playing.   Preferably with a button with a Target shaped icon (convenient like the "Show Your Loc...

Sp0tifycantshuffle

Casual Listener

1771 Views

7 replies

1 likes

  • 1771 Views
  • 7 replies
  • 1 likes

Superuser Contribution Albums and singles list scrolls back to the top when I exit album

Back in 2022 your team fixed an issue with albums/ singles to keep it from scrolling to the top after exiting an album... it's doing it again. Mobile and PC. If you go past the 45th album/ single and enter it, then return to the list it awkwardly gli...

Visitor

Back in 2022 your team fixed an issue with albums/ singles to keep it from scrolling to the top after exiting an album... it's doing it again. Mobile and PC. If you go past the 45th album/ single an...

Jtp291

Casual Listener

726 Views

9 replies

1 likes

  • 726 Views
  • 9 replies
  • 1 likes

Superuser Contribution Daily Drive News Podcast Not Switching

PlanFree/PremiumCountryPhilippines Device(Infinix Hot 30i)Operating System(Android 12)My Question or IssueMy ABS-CBN News Did Not News Update Want Switch To GMA Integraded News PH Today

Music Fan

Plan Free/Premium Country Philippines   Device (Infinix Hot 30i) Operating System (Android 12) My Question or Issue My ABS-CBN News Did Not News Update Want Switch To GMA Integraded Ne...

Vasil

Moderator

158 Views

1 replies

0 likes

Music
Other
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got a few problems with spotify.

1- When I hover my mouse on a song name on Spotify Web Mini player, mini player starts shaking a lot.2- When I add an album to a folder twice, it doesn't warn me about the duplicate and there is that playlist in that folder twice.3- Spotify Web Mini ...

Gig Goer

1- When I hover my mouse on a song name on Spotify Web Mini player, mini player starts shaking a lot. 2- When I add an album to a folder twice, it doesn't warn me about the duplicate and there is th...

blabala22

Gig Goer

982 Views

11 replies

0 likes

Other
  • 982 Views
  • 11 replies
  • 0 likes