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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 536 Views
  • 4 replies
  • 2 likes
  • Other
  • 536 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17171 Views
  • 8 replies
  • 1 likes
  • Other
  • 17171 Views
  • 8 replies
  • 1 likes

Chromecast audio and Spotify

I'm having a really annoying problem with the playlists. I have a playlist were I add songs every now and then, the problem is when I listen to the playlist through chromecast the chromecast just begins at the top of the playlist when I'm listening t...

  • Casual Listener
  • I'm having a really annoying problem with the playlists. I have a playlist were I add songs every now and then, the problem is when I listen to the playlist through chromecast the chromecast just beg...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium Radio on iPhone 7 Plus, no like or dislike buttons

PlanPremium CountryUS DeviceiPhone 7 plus Operating SystemiOS 12 My Question or Issue I have a premium subscription, but I am unable to edit my radio stations by utilizing the like/dislike buttons. The only functionality I have is to skip songs, "hea...

  • Casual Listener
  • Plan Premium   Country US   Device iPhone 7 plus   Operating System iOS 12   My Question or Issue  I have a premium subscription, but I am unable to edit my radi...
  • Jemi
  • Spotify Legend
  • 465 Views
  • 3 replies
  • 0 likes
  • music
  • 465 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playing Songs That Aren't On My Playlist Anymore

PlanFreeCountry USADeviceIPhone 5 and computer (chromebook)Operating SystemiOS 10 (idk what chromebooks use) My Question or Issue I have this problem where when I take a song off a playlist of mine, when I press shuffle play on my phone or play on my...

  • Casual Listener
  • Plan Free Country  USA Device IPhone 5 and computer (chromebook) Operating System iOS 10 (idk what chromebooks use)   My Question or Issue  I have this problem where when I t...
  • Jemi
  • Spotify Legend
  • 1537 Views
  • 4 replies
  • 0 likes
  • music
  • 1537 Views
  • 4 replies
  • 0 likes

Superuser Contribution Webplayer shuffle not working correctly

Device Windows 7, Chrome v69, webplayer. My Question or Issue Shuffle stopped working correctly for some time now, on the webplayer. The old problem posted over a year ago has reared its head again: shuffle only takes into account ~100-200 around the...

  • Music Fan
  •  Device   Windows 7, Chrome v69, webplayer.   My Question or Issue  Shuffle stopped working correctly for some time now, on the webplayer. The old problem posted over a year ...
  • Jemi
  • Spotify Legend
  • 517 Views
  • 3 replies
  • 0 likes
  • Other
  • 517 Views
  • 3 replies
  • 0 likes

Samsung Gear S3 Endless loading screen

Every time I load the Spotify app from my Samsung Gear S3, it gets stuck on the loading screen (picture attached). Force closing the app from my phone does not work. Restarting the device does not work. Uninstalling and reinstalling the app does work...

IMG_20180404_221201.jpg
  • Newbie
  • Every time I load the Spotify app from my Samsung Gear S3, it gets stuck on the loading screen (picture attached).  Force closing the app from my phone does not work.  Restarting the device...
  • -f7dkzfvx_xrv
  • Casual Listener
  • 11842 Views
  • 8 replies
  • 6 likes
  • Samsung
  • 11842 Views
  • 8 replies
  • 6 likes

Web Player Home always says "Something went wrong"

PlanPremiumCountry USDeviceAllOperating SystemAll My Question or Issue Whenever I visit the Web Player on any of my devices or browsers, I get a pop-up that says "ooooops, something went wrong. Reload". I can access the rest of the app without issue....

  • Newbie
  •   Plan Premium Country  US Device All Operating System All   My Question or Issue  Whenever I visit the Web Player on any of my devices or browsers, I get a pop-up that...
  • Nico
  • Community Legend
  • 1131 Views
  • 1 replies
  • 0 likes
  • 1131 Views
  • 1 replies
  • 0 likes

xbox one songs sound slowed down while playing games

I recently started using spotify on xbox one and sometimes the music will sound like its a few beats slower and deeper I was wondering if there is a fix for this or if I'll have to wait for a patch to come out

  • Newbie
  •    I recently started using spotify on xbox one and sometimes the music will sound like its a few beats slower and deeper I was wondering if there is a fix for this or if I'll have to wait...
  • Nico
  • Community Legend
  • 1605 Views
  • 1 replies
  • 0 likes
  • music
  • 1605 Views
  • 1 replies
  • 0 likes

Specific song stops playing 3:12 in every time

Bug Report: PlanPremiumCountry USADeviceWeb Player, ChomeOperating SystemLinux My Question or Issue The song Fidoober by Bee's Knees stops playing and auto skips to the next song 3m12s in every time. The song is 3m38s long. I am able to play the fina...

  • Casual Listener
  • Bug Report:   Plan Premium Country  USA Device Web Player, Chome Operating System Linux   My Question or Issue  The song Fidoober by Bee's Knees stops playing and auto...
  • Nico
  • Community Legend
  • 512 Views
  • 3 replies
  • 0 likes
  • 512 Views
  • 3 replies
  • 0 likes

Superuser Contribution phone app song selection

Hi there,so this is just an app funtionality suggestion - but still incredibly necessary, i promise.so i use my phone for selecting music, either connected to my bluetooth speaker or as a proxy controller when spotify is playing through my TV or comp...

  • Music Fan
  • Hi there, so this is just an app funtionality suggestion - but still incredibly necessary, i promise. so i use my phone for selecting music, either connected to my bluetooth speaker or as a proxy...
  • Atticus_Maytrap
  • Music Fan
  • 561 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Playlists
  • 561 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Connect stopped working on Denon AVR-x1100

PremiumCountryUSA DeviceiPhone, MacBook Pro, iPadOperating SystemiOS 10 My Question or Issue Last week Spotify Connect stopped working with these devices. Connect cannot find the Denon unit in "Devices Available". Denon is running the current firmwar...

  • Newbie
  • Premium Country USA  Device iPhone, MacBook Pro, iPad Operating System iOS 10   My Question or Issue  Last week Spotify Connect stopped working with these devices.  Conne...
  • Jemi
  • Spotify Legend
  • 1085 Views
  • 1 replies
  • 1 likes
  • Connect
    Denon
  • 1085 Views
  • 1 replies
  • 1 likes

Superuser Contribution 30 Second Preview Start Time :: API

PlanPremiumCountryUSDeviceMacbook Pro (2017) My Question or IssueSuppose I have a song (_________*****____) where ***** is the 30 second preview associated with the 'preview_url' data point. Is there a way to use the API to find the start time for **...

  • Newbie
  • Plan Premium Country US Device Macbook Pro (2017)     My Question or Issue Suppose I have a song (_________*****____) where ***** is the 30 second preview associated with the 'prev...
  • Jemi
  • Spotify Legend
  • 1155 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account linked to deleted PS4 account

PlanPremiumCountryAustraliaDevicePlaystation 4, iPhone 7Operating SystemiOS 11, current PS4 operating system My Question or IssueI connected my Spotify account to a Playstation account that was deleted after I connected. Now I can’t connect my Spotif...

  • Newbie
  • Plan Premium Country Australia Device Playstation 4, iPhone 7 Operating System iOS 11, current PS4 operating system   My Question or Issue I connected my Spotify account to a Play...
  • Jemi
  • Spotify Legend
  • 950 Views
  • 1 replies
  • 1 likes
  • 950 Views
  • 1 replies
  • 1 likes

Superuser Contribution auto log in

PlanPremiumCountryIsrael DevicePCOperating SystemWIN7 My Question or Issue Hi,Every time i go to spotify.com to listen in web browser, i need to log in again (via Facebook), this is very frustrating since there are around 4 windows i need to pass unt...

  • Newbie
  • Plan Premium Country Israel  Device PC Operating System WIN7   My Question or Issue  Hi, Every time i go to spotify.com to listen in web browser, i need to log in again (via...
  • Jemi
  • Spotify Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist offline on Gear S3

PlanPremiumCountryItalyDeviceGear S3Operating SystemTizen My Question or IssueIt is impossibile to update a playlist previously downloaded on Gear S3. To do this, i always have to delete the playlist, log off the app, log on and then i can update and...

  • Newbie
  • Plan Premium Country Italy Device Gear S3 Operating System Tizen   My Question or Issue It is impossibile to update a playlist previously downloaded on Gear S3. To do this, i always ha...
  • Jemi
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Marantz sr7007 receiver wont log on spotify with family premium plan?

anyone know a fix for this?tried both email and device user namejust get a message that i dont have premium when i try to log on

  • Newbie
  • anyone know a fix for this? tried both email and device user name just get a message that i dont have premium when i try to log on
  • Jemi
  • Spotify Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs Greyed Out on iPhone, not on Desktop

PlanPremiumCountryUnited KingdomDeviceiPhone 8Operating SystemiOS 11 My Question or IssueI have several playlists in my account, and in the past couple of days I have noticed that almost half of the songs in my largest playlist have become unplayable...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 8 Operating System iOS 11   My Question or Issue I have several playlists in my account, and in the past couple of days I have noticed...
  • Jemi
  • Spotify Legend
  • 827 Views
  • 1 replies
  • 0 likes
  • Other
  • 827 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not playing all songs from my Spotigy playlist

PlanPremium Operating SystemWindows 10, Android (both different devices) My Question or IssueHello,I have an problem with my playlist named games2.0 (the first one had the same problem so I recreated it to see if that worked but no). I have from a fe...

  • Newbie
  • Plan Premium   Operating System Windows 10, Android (both different devices)  My Question or Issue Hello, I have an problem with my playlist named games2.0 (the first one had the sam...
  • Jemi
  • Spotify Legend
  • 1063 Views
  • 1 replies
  • 0 likes
  • music
  • 1063 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] Various Issues

PlanPremium CountryU.S. DeviceVarious devices running different browsers including fresh installs Operating SystemHave tested this on ChromeOS, Windows 10 (1803), Mac OS 10.13 What I have already tried-Tried clearing cookies, cache, etc-Spotify is al...

  • Visitor
  • Plan Premium   Country U.S.   Device Various devices running different browsers including fresh installs   Operating System Have tested this on ChromeOS, Windows 10 (1803), M...
  • Jemi
  • Spotify Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • Other
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Stops Working In Android Auto

PlanPremiumCountry USADeviceZTE Z981 ZMax ProOperating SystemAndroid 6.0.1 My Question or Issue Android Auto: "Spotify doesn't seem to be working right now." This pops up after several minutes of playing music. After a few seconds Spotify comes back ...

  • Casual Listener
  • Plan Premium Country  USA Device ZTE Z981 ZMax Pro Operating System Android 6.0.1   My Question or Issue  Android Auto: "Spotify doesn't seem to be working right now."  ...
  • twhansen
  • Newbie
  • 3690 Views
  • 5 replies
  • 1 likes
  • 3690 Views
  • 5 replies
  • 1 likes

Spotify album list in Sonos

When I use Spotify via the desktop and the android app, the albums are listed by artist as they always have been which is fine. It used to be the same in Spotify via Sonos desktop and android app. But now they appear in order of recently added (?) an...

  • Newbie
  • When I use Spotify via the desktop and the android app, the albums are listed by artist as they always have been which is fine. It used to be the same in Spotify via Sonos desktop and android app. Bu...
  • 1730 Views
  • 0 replies
  • 6 likes
  • 1730 Views
  • 0 replies
  • 6 likes