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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55925 Views

7 replies

4 likes

  • 55925 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37379 Views

209 replies

18 likes

Other
  • 37379 Views
  • 209 replies
  • 18 likes

[web player] songs stops at ~30 sec and move on next [in a playlist]

PlanFamilyCountryItaly Deviceandroid 8 on samsung s7 edgeOperating SystemWindows 10 with Google Chrome My Question or Issue In web player under windows 10 songs are played for only ~30 sec then if goes ahead with the next song. can you please help? K...

Newbie

Plan Family Country Italy  Device android 8 on samsung s7 edge Operating System Windows 10 with Google Chrome   My Question or Issue  In web player under windows 10 songs are...

Sebasty

Community Legend

742 Views

1 replies

0 likes

  • 742 Views
  • 1 replies
  • 0 likes

Phantom of the Opera - Lindsey Stirling

PlanPremiumCountrySwitzerland DeviceiPhone XSOperating SystemiOS 12.1.4 My Question or IssueCan someone explain me why I'm not able to play the following song?- Phantom of the Opera by Lindsey StirlingI have found the song by a link on google but whe...

Newbie

Plan Premium Country Switzerland  Device iPhone XS Operating System iOS 12.1.4   My Question or Issue Can someone explain me why I'm not able to play the following song? - Phanto...

Nico

Community Legend

1613 Views

1 replies

0 likes

Other
  • 1613 Views
  • 1 replies
  • 0 likes

Solved!! Transfer a Playlist to a Friends Profile

Hello community, I have a Spotify playlist (not private) with 1.000 followers, but don't want to keep it anymore and want to give it to a friend, so he can continue the playlist with his profile. I won't have access to the playlist anymore and only t...

Visitor

Hello community,   I have a Spotify playlist (not private) with 1.000 followers, but don't want to keep it anymore and want to give it to a friend, so he can continue the playlist with his pro...

jsannn

Community Legend

1154 Views

1 replies

0 likes

Music
  • 1154 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Music] HiFi Quality - Lossless Streaming 16bit 44.1khz

For a few weeks now I've been experiencing pausing in my streaming. I have a paid plan and stream on my Microsoft Surface and Note android and both devices become stuck. My music likes to get stuck either after 3 seconds or 2 minutes. I have read thi...

Newbie

For a few weeks now I've been experiencing pausing in my streaming.  I have a paid plan and stream on my Microsoft Surface and Note android and both devices become stuck.  My music likes to...

Guido

Spotify Legend

1651 Views

1 replies

0 likes

Other
  • 1651 Views
  • 1 replies
  • 0 likes

Superuser Contribution can somebody help my out

if I want to play a different song that is not in a playlist, I get this and does nothing moredoes anyone know how to solve this (reinstallation does not work)

Newbie

     if I want to play a different song that is not in a playlist, I get this and does nothing more does anyone know how to solve this (reinstallation does not work)  

Jemi

Spotify Legend

660 Views

1 replies

0 likes

Music
  • 660 Views
  • 1 replies
  • 0 likes

Empire of the Sun presale code

PlanPremiumCountry Usa Device(Samsung Galaxy 8+Operating System My Question or IssueHow does one get a spotify presale code? I'm interested in one for Empire of the Sun, but can't find anything. Please help!

Newbie

  Plan Premium Country Usa   Device (Samsung Galaxy 8+ Operating System   My Question or Issue How does one get a spotify presale code?   I'm interested in one for ...

Roxie777

Newbie

1573 Views

2 replies

1 likes

Samsung
  • 1573 Views
  • 2 replies
  • 1 likes

Solved!! Spotify adds random songs to its playlists

PlanPremiumCountryMexico Device(iPhone 6s, MacBook Pro late 2013)Operating System(iOS 12.1.4, Mac OS Mojave 10.14.2) My Question or Issue Hi. I recently wanted to download the playlist Rock Classics made by Spotify. When trying to download it, I saw ...

Newbie

Plan Premium Country Mexico  Device (iPhone 6s, MacBook Pro late 2013) Operating System (iOS 12.1.4, Mac OS Mojave 10.14.2)   My Question or Issue  Hi. I recently wanted to d...

Nico

Community Legend

1423 Views

1 replies

0 likes

Music
Other
  • 1423 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify on Roku won't play

I’m trying to use Spotify (app v2.5) on Roku (model 3900EU Roku express, software version 9.0.0) and it all works... except for the ability to press Play! It worked a few days ago. It’s not working now. Nothing has changed in the setup or account. I ...

Casual Listener

I’m trying to use Spotify (app v2.5) on Roku (model 3900EU Roku express, software version 9.0.0) and it all works... except for the ability to press Play! It worked a few days ago. It’s not work...

ribezaz

Spotify Star

48158 Views

22 replies

4 likes

Other
  • 48158 Views
  • 22 replies
  • 4 likes

Solved!! Paying for premium, still listening to random songs...?

I’m paying for premium, I have a playlist with 25+ songs and after it’s done playing, it starts playing “recommended songs”. is there any way to turn this off? Suddenly my loop button has been replaced with a heart and I can’t loop my playlist. Using...

Newbie

I’m paying for premium, I have a playlist with 25+ songs and after it’s done playing, it starts playing “recommended songs”. is there any way to turn this off? Suddenly my loop button has been replac...

Mantisentil

Community Legend

1057 Views

1 replies

0 likes

Music
Other
  • 1057 Views
  • 1 replies
  • 0 likes

Solved!! All my favorites were deleted on desktop

I was having trouble with some songs that i couldn't play on desktop, so I checked in the community and said that the solution is to reinstall spotify. So I did it and it still didn't worked. But something worse happened, all my favorites were gone. ...

Casual Listener

I was having trouble with some songs that i couldn't play on desktop, so I checked in the community and said that the solution is to reinstall spotify. So I did it and it still didn't worked. But som...

Mantisentil

Community Legend

1164 Views

3 replies

0 likes

Music
  • 1164 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts old to new on webplayer

I use the webplayer and just the website on my Asus Chrome box (desktop) and I cannot for the life of me figure out how to play podcasts from old to new. It is listed from new to old and goes in that order automatically when playing. I want to listen...

Casual Listener

I use the webplayer and just the website on my Asus Chrome box (desktop) and I cannot for the life of me figure out how to play podcasts from old to new. It is listed from new to old and goes in that...

Guido

Spotify Legend

721 Views

1 replies

0 likes

Other
  • 721 Views
  • 1 replies
  • 0 likes

Can't play a whole list of songs

PlanPremiumCountryCanada Operating SystemWindows 10, Chrome Browser, latest version. My Question or IssueIf you go to the following album, only one of the songs is playable, rest of the songs show there but there is no play button and even if I let t...

Casual Listener

  Plan Premium Country Canada   Operating System Windows 10, Chrome Browser, latest version.   My Question or Issue If you go to the following album, only one of the songs is...

Bojanema

Casual Listener

1105 Views

2 replies

0 likes

Music
Other
  • 1105 Views
  • 2 replies
  • 0 likes

Playlist not showing songs (Songs not playing)

Hello, I have a Windows 10 and I use Spotify quite often. But I have been having this problem where my Spotify playlist on my laptop does not have any of the songs and even that I cannot play any songs. But the weird thing is that on my phone is that...

Newbie

Hello, I have a Windows 10 and I use Spotify quite often. But I have been having this problem where my Spotify playlist on my laptop does not have any of the songs and even that I cannot play an...

Hydroq

Casual Listener

4417 Views

3 replies

2 likes

Music
Other
  • 4417 Views
  • 3 replies
  • 2 likes

Superuser Contribution Error when trying to submit my podcast to Spotify (email address)

When I tried to "upload" the RSS feed of my podcast to spotify i found this error: What can i do to fix it? Your podcast RSS feed is missing some things:Email adress The RSS is: http://www.ivoox.com/educa-sin-rodeos_fg_f1666299_filtro_1.xml Thanks a ...

Casual Listener

  When I tried to "upload" the RSS feed of my podcast to spotify i found this error:       What can i do to fix it?   Your podcast RSS feed is missing some thin...

user-removed

Not applicable

64135 Views

28 replies

8 likes

Other
  • 64135 Views
  • 28 replies
  • 8 likes

Solved!! 2018 Wrapped: Couldn't See How Much I Listen

PlanPremium Operating System(iOS 12, macOS Mojave) My Question or Issue Hello,I couldn't see how much I listen music on Spotify in 2018 from https://open.spotify.com/view/2018-page . I can see just favorite top 100 and B-Side.I don't understand why I...

Casual Listener

Plan Premium   Operating System (iOS 12, macOS Mojave)   My Question or Issue   Hello, I couldn't see how much I listen music on Spotify in 2018 from https://open.spotify...

Brunelicia

Community Legend

667 Views

1 replies

0 likes

Other
  • 667 Views
  • 1 replies
  • 0 likes

Album under wrong artist

PlanFree/PremiumCountry DeviceWi Pone 6sOperating SystemiOS 10 My Question or Issue The album X X by LOOΠΔ has been listed under a new artist (LOONA) instead of the correct artisti wasnt sue where to post this problem

Newbie

Plan Free/Premium Country   Device Wi Pone 6s Operating System iOS 10   My Question or Issue  The album X X by  LOOΠΔ has been listed under a new artist (LOONA) ins...

Brunelicia

Community Legend

797 Views

1 replies

0 likes

Music
  • 797 Views
  • 1 replies
  • 0 likes

Solved!! Switching songs does not work using spotify connect

PlanPremium (family account)CountryGermany DeviceSamsung Galaxy Tab S2 running spotify Appconnected to Raspberry Pi 3B+ running Volumio with Spotify connect My Question or IssueHi,for hearing music I use a streaming client (volumio). This streaming c...

Casual Listener

Plan Premium (family account) Country Germany  Device Samsung Galaxy Tab S2 running spotify App connected to Raspberry Pi 3B+ running Volumio with Spotify connect   My Question or I...

TheDwarf

Casual Listener

7288 Views

5 replies

6 likes

Connect
  • 7288 Views
  • 5 replies
  • 6 likes

Web Player not working

PlanFreeCountry PolandDevicePersonal ComputerOperating SystemWindows 10 x64 My Question or Issue for the firs time in my life i tried to use the spotify web player [https://open.spotify.com] and all it shows is this (Screenshot), i tried clearing cac...

Regular

Plan Free Country  Poland Device Personal Computer Operating System Windows 10 x64   My Question or Issue  for the firs time in my life i tried to use the spotify web player ...

Nico

Community Legend

628 Views

3 replies

0 likes

Music
Other
  • 628 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect works only if the TV and the app is turned on

PlanPremiumCountry IsraelDeviceSamsung UE43NU7120Operating SystemTizenMy Question or Issue When I use spotify connect in other devices, I was able to select the device from the available devices menu, and then the device was opened with the spotify a...

Newbie

Plan Premium Country  Israel Device Samsung UE43NU7120 Operating System Tizen My Question or Issue  When I use spotify connect in other devices, I was able to select the device fro...

Guido

Spotify Legend

2018 Views

1 replies

0 likes

Connect
Samsung
  • 2018 Views
  • 1 replies
  • 0 likes

Avoid a language in playlists

PlanPremiumCountrySpainDevice(iPhone 6, Macbook Air, Microsoft)Operating System(iOS 10, Windows 10) My Question or IssueHi there! Is there any way to avoid songs in an specific language in the playlists Spotify suggests me? I love the suggestions mad...

Casual Listener

Plan Premium Country Spain Device (iPhone 6, Macbook Air, Microsoft) Operating System (iOS 10, Windows 10)   My Question or Issue Hi there!   Is there any way to avoid songs in ...

hgserrano

Casual Listener

422 Views

2 replies

0 likes

Music
  • 422 Views
  • 2 replies
  • 0 likes