Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Heartrose
  • Newbie
  • 4801 Views
  • 33 replies
  • 6 likes
  • Other
  • 4801 Views
  • 33 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18640 Views
  • 9 replies
  • 2 likes
  • Other
  • 18640 Views
  • 9 replies
  • 2 likes

Web Player blacks out one of my monitors

I have multiple monitors connected to a docking station with a laptop. When I start Web Player, my main monitor blacks out, no matter where do I have Chrome; If I close it, the screen turns back. Please help. Windows 10, It happens with Chrome, IE an...

  • Casual Listener
  • I have multiple monitors connected to a docking station with a laptop.  When I start Web Player, my main monitor blacks out, no matter where do I have Chrome; If I close it, the screen turns bac...
  • 1110 Views
  • 0 replies
  • 37 likes
  • Other
  • 1110 Views
  • 0 replies
  • 37 likes

Web Player sometimes skips whole songs

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10Web BrowserMicrosoft EdgeMy Question or IssueWhen listening to a playlist, the web player will randomly decide to skip whole songs, forcing me to click the previous song just to play it. Is the...

  • Newbie
  • Plan Free Country USA Device Desktop Operating System Windows 10 Web Browser Microsoft Edge My Question or Issue When listening to a playlist, the web player will randomly decide to skip w...
  • Mantisentil
  • Community Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Solved!! Rock Star Program

Hi all, I recently have started to help people out in the community, although, I cannot figure out how to apply for the RSP. Love to hear your suggestions for help. Best,Jack

  • Roadie
  • Hi all,   I recently have started to help people out in the community, although, I cannot figure out how to apply for the RSP. Love to hear your suggestions for help.   Best, Jack
  • Maxim
  • Spotify Star
  • 868 Views
  • 1 replies
  • 0 likes
  • Other
  • 868 Views
  • 1 replies
  • 0 likes

Solved!! 2018 Wrapped is Scuffed

My Question or Issue Was really looking forward to have a playlist of music that I listened to in 2018, however there is not a single song that I frequently listened to on there. My top artist was Kygo and there is only one Kygo song that I have mayb...

  • Casual Listener
  • My Question or Issue   Was really looking forward to have a playlist of music that I listened to in 2018, however there is not a single song that I frequently listened to on there. My top arti...
  • kb0ygffa-_x9
  • Casual Listener
  • 740 Views
  • 2 replies
  • 0 likes
  • Other
  • 740 Views
  • 2 replies
  • 0 likes

Track skipping on Chromecast persists (skips songs at ~1 minute mark)

PlanPremiumDeviceiPhone 7 Plus, and web player on WindowsOperating SystemiOS 12, and Windows 10 My Question or Issue I had a very disappointing support experience with SpotifyCares on Twitter trying to troubleshoot this track-skipping Chromecast issu...

  • Casual Listener
  • Plan Premium Device iPhone 7 Plus, and web player on Windows Operating System iOS 12, and Windows 10   My Question or Issue  I had a very disappointing support experience with Spoti...
  • swanky_hifi
  • Casual Listener
  • 1652 Views
  • 1 replies
  • 1 likes
  • 1652 Views
  • 1 replies
  • 1 likes

2018 Wrapped list problem

First of all, hello everyone.I have a problem about 2018 wrapped list.I cant see my 9 page list actually i cant reach this site. i entered spotifywrapped website, im connecting my spotify account.There is no problem there but I sawthis screen.(I trie...

  • Newbie
  • First of all, hello everyone. I have a problem about 2018 wrapped list. I cant see my 9 page list actually i cant reach this site. i entered spotifywrapped website, im connecting my spotify account...
  • landonharris88
  • Composer
  • 781 Views
  • 1 replies
  • 1 likes
  • Other
  • 781 Views
  • 1 replies
  • 1 likes

2018 Wrapped will not work

PlanPremiumCountryRomania DeviceHuawei Mate S; Iphone 6s; laptop/PCOperating SystemAndroid Lollipop; iOS 12; Windows 10 My Question or Issue Spotify wrapped doesn't work on any of the devices listed above. I go to https://spotifywrapped.com/ . "Your ...

  • Newbie
  • Plan Premium Country Romania  Device Huawei Mate S; Iphone 6s; laptop/PC Operating System Android Lollipop; iOS 12;  Windows 10   My Question or Issue  Spotify wrapped d...
  • landonharris88
  • Composer
  • 4584 Views
  • 10 replies
  • 42 likes
  • Other
  • 4584 Views
  • 10 replies
  • 42 likes

2018 Wrapped connection error

PlanPremium CountryIreland DeviceSeveral; Samsung Galaxy S8 Android, Macbook Air Operating SystemmacOS High Sierra 10.13.6 - tested on Google chrome, SafariAndroid 8.0.0 - Tested on Samsung Internet, Google Chrome and Chrome incognito window My Quest...

15-59-4cmdo-yshwq
  • Newbie
  • Plan Premium   Country Ireland   Device Several; Samsung Galaxy S8 Android, Macbook Air   Operating System macOS High Sierra 10.13.6 - tested on Google chrome, Safa...
  • landonharris88
  • Composer
  • 1914 Views
  • 1 replies
  • 5 likes
  • Other
  • 1914 Views
  • 1 replies
  • 5 likes

Solved!! Kenwood DDX395 constantly connecting

hey there, i have a Kenwood DDX395 headunit with the Spotify app and Samsung Galaxy S9+ with Spotify premium. with the app i can control tracks on the headunit and it shows the album cover, with my old Galaxy S6 the odd time i would get sound playing...

  • Regular
  • hey there, i have a Kenwood DDX395 headunit with the Spotify app and Samsung Galaxy S9+ with Spotify premium. with the app i can control tracks on the headunit and it shows the album cover, with my o...
  • OryZ
  • Gig Goer
  • 21656 Views
  • 17 replies
  • 1 likes
  • Connect
    Other
  • 21656 Views
  • 17 replies
  • 1 likes

Playlist Migration from Amazon Music

PlanPremiumCountry United StatesDevices(iPhone 6 Plus, Macbook Pro late 2016)Operating Systems(iOS 10, macOS High Sierra) My Question or IssueFor the past few weeks, I've been trying to find an easy/free option to transfer already created playists th...

  • Casual Listener
  • Plan Premium Country  United States Devices (iPhone 6 Plus, Macbook Pro late 2016) Operating Systems (iOS 10, macOS High Sierra)   My Question or Issue For the past few weeks, I'v...
  • toaopeter
  • Regular
  • 76284 Views
  • 14 replies
  • 9 likes
  • music
  • 76284 Views
  • 14 replies
  • 9 likes

No spotify anthem option on Tinder

PlanFreeCountry: Bosnia DeviceiPhone XOperating SystemiOS 11.3 My Question or Issue Hello, I've recently set a tinder account up since I've recently moved Bosnia and I see other people in my area have anthems but yet I don't have an option for one. B...

  • Newbie
  • Plan Free Country: Bosnia    Device iPhone X Operating System iOS 11.3  My Question or Issue   Hello, I've recently set a tinder account up since I've recently moved Bos...
  • 5714 Views
  • 0 replies
  • 0 likes
  • Connect
    music
  • 5714 Views
  • 0 replies
  • 0 likes

I made a meme playlist and now if I play another playlist every other song is a meme song

Made a meme playlist and now every other song is a meme on every playlist can I fix it thanks I tried turning it off and on and reloading and stuff but it still does it even if I delete the playlistPlanFreeCountry US

  • Casual Listener
  • Made a meme playlist and now every other song is a meme on every playlist can I fix it thanks I tried turning it off and on and reloading and stuff but it still does it even if I delete the playlist ...
  • user-removed
  • Not applicable
  • 2630 Views
  • 4 replies
  • 0 likes
  • music
  • 2630 Views
  • 4 replies
  • 0 likes

Solved!! Spotify web player isn't playing any songs

A few weeks ago spotify on my desktop web player suddenly just stopped working, I assumed that maybe it was just a temporary thing so I waited. Now I'm still here today with it just not wanting to work. Pressing the play button on a playlist, specifi...

  • Regular
  • A few weeks ago spotify on my desktop web player suddenly just stopped working, I assumed that maybe it was just a temporary thing so I waited. Now I'm still here today with it just not wanting to wo...
  • Cutteredge
  • Regular
  • 3950 Views
  • 10 replies
  • 0 likes
  • Other
  • 3950 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Wrapped 2018 is innaccurate

Hello,I've been pretty satisfied with Spotify's Wrapped playlist since I first saw it in 2016 but this year's playlist has left me doubting the accuracy of Spotify. Both 2016 and 2017 playlists were correct but these year's playlist is far from corre...

2018-12-15 (10).png
  • Newbie
  • Hello, I've been pretty satisfied with Spotify's Wrapped playlist since I first saw it in 2016 but this year's playlist has left me doubting the accuracy of Spotify. Both 2016 and 2017 playlists wer...
  • Guido
  • Spotify Legend
  • 1143 Views
  • 1 replies
  • 0 likes
  • Other
  • 1143 Views
  • 1 replies
  • 0 likes

Do WebPlayer streams count to monthly listens?

Hello, Say I have an embedded Play button for a certain track on my website and my user plays it and listens through the entire sequence - does this count to the artists' monthly listeners?

  • Casual Listener
  • Hello,   Say I have an embedded Play button for a certain track on my website and my user plays it and listens through the entire sequence - does this count to the artists' monthly listeners?
  • Nico
  • Community Legend
  • 3621 Views
  • 4 replies
  • 1 likes
  • Other
  • 3621 Views
  • 4 replies
  • 1 likes

No Behind the Lyrics on Chromecast

PlanPremiumCountry USDevicePixel Operating SystemAndroid 9 My Question or Issue Behind the lyrics has never worked on Chromecast from any android phone I have owned. I have gone through all the settings and steps suggested by Rock Stars and they do n...

  • Visitor
  • Plan Premium Country  US Device Pixel  Operating System Android 9   My Question or Issue  Behind the lyrics has never worked on Chromecast from any android phone I have ...
  • 534 Views
  • 0 replies
  • 0 likes
  • 534 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sonos - 'Unable to play ______ the connection to Spotify was lost' Nov 2018

PlanPremiumCountry UKDeviceHonor 9 / PC / SonosOperating SystemAndroid / Windows 10 / Sonos My Question or Issue Not sure if this is a Spotify or Sonos issue so will post on both forums.Been a Google Play Music user for the last few years, but switch...

  • Casual Listener
  •     Plan Premium Country  UK Device Honor 9 / PC / Sonos Operating System Android / Windows 10 / Sonos   My Question or Issue   Not sure if this is a Spotify or ...
  • humeka
  • Regular
  • 7613 Views
  • 5 replies
  • 0 likes
  • 7613 Views
  • 5 replies
  • 0 likes

Solved!! Any Ideas to check album availability

I'm looking for a website or a program to help me check the availability of an album. Anyone has any idea? I want to check these album: https://open.spotify.com/album/0Uj2Q0o4NBkuhgfVsFj9Dc https://open.spotify.com/album/6WJfvLqbR4mE9Tio1Srvq3 Thank ...

  • Newbie
  • I'm looking for a website or a program to help me check the availability of an album. Anyone has any idea? I want to check these album: https://open.spotify.com/album/0Uj2Q0o4NBkuhgfVsFj9Dc&nbsp...
  • landonharris88
  • Composer
  • 627 Views
  • 2 replies
  • 0 likes
  • Other
  • 627 Views
  • 2 replies
  • 0 likes

Spotify crashes in Clementine

PlanPremiumCountryNetherlands DeviceDesktopOperating System(Ubuntu Studio 18.04, Windows 7, Windows 10, Debian 9) My Question or IssueI use Clementine 1.3.1 on Ubuntu (18.04) and on windows 7. Until recently the spotify plugin worked perfectly, but s...

  • Visitor
  • Plan Premium Country Netherlands   Device Desktop Operating System (Ubuntu Studio 18.04, Windows 7, Windows 10, Debian 9)   My Question or Issue I use Clementine 1.3.1 on Ubuntu ...
  • Sal1950
  • Newbie
  • 1732 Views
  • 3 replies
  • 6 likes
  • Other
  • 1732 Views
  • 3 replies
  • 6 likes

The end of my playlist is not loading anymore

In the recent days a new feature were rolled out in Web Player: Recommended songs appearing right at the end of my playlist, as a list.This resulted in that the end of my playlist is not loading anymore.....I tried restarting the browser, didn't help...

  • Casual Listener
  • In the recent days a new feature were rolled out in Web Player: Recommended songs appearing right at the end of my playlist, as a list. This resulted in that the end of my playlist is not loading an...
  • unseenlarks
  • Roadie
  • 495 Views
  • 2 replies
  • 3 likes
  • Other
  • 495 Views
  • 2 replies
  • 3 likes