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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

60424 Views

7 replies

4 likes

  • 60424 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

lilbearks

Visitor

38351 Views

215 replies

19 likes

Other
  • 38351 Views
  • 215 replies
  • 19 likes

Denon/Android smartphone randomly starts playing

Hello. For quite some time already I am having issues with my Spotify. From time to time (even though the app is closed) Spotify will randomly open itself on my S7 Edge and start playing music. The whole app will not open but it uses this let's call ...

Casual Listener

Hello.   For quite some time already I am having issues with my Spotify. From time to time (even though the app is closed) Spotify will randomly open itself on my S7 Edge and start playing mus...

macieqq

Casual Listener

1887 Views

2 replies

2 likes

Denon
Samsung
  • 1887 Views
  • 2 replies
  • 2 likes

Spotify website not working

Hey guys So my spotify application on my macbook and PC both stopped working (grayed out login details after attempting to login, would remain frozen and I'd have to force quit to close it) so I uninstalled it on both and attempted to reinstall it on...

Newbie

Hey guys   So my spotify application on my macbook and PC both stopped working (grayed out login details after attempting to login, would remain frozen and I'd have to force quit to close...

Jose_M

Spotify Star

457 Views

1 replies

1 likes

Other
  • 457 Views
  • 1 replies
  • 1 likes

Superuser Contribution Update for Windows Phone users

In 2017 we confirmed Spotify for Windows Phone had been placed into maintenance mode. We want to make current Spotify for Windows Phone users aware that the maintenance mode status is ending in 2019. Windows Phone users will not be able to use Spotif...

Moderator

In 2017 we confirmed Spotify for Windows Phone had been placed into maintenance mode.   We want to make current Spotify for Windows Phone users aware that the maintenance mode status is endi...

Danieldialatone

Newbie

37785 Views

52 replies

8 likes

Other
  • 37785 Views
  • 52 replies
  • 8 likes

Superuser Contribution Update for Windows Phone users

In 2017 we confirmed Spotify for Windows Phone had been placed into maintenance mode. We want to make current Spotify for Windows Phone users aware that the maintenance mode status is ending in 2019. Windows Phone users will not be able to use Spotif...

Moderator

In 2017 we confirmed Spotify for Windows Phone had been placed into maintenance mode.   We want to make current Spotify for Windows Phone users aware that the maintenance mode status is endi...

435 Views

0 replies

0 likes

Other
  • 435 Views
  • 0 replies
  • 0 likes

Amazon Alexa (Echo) does not search spotify even though it is default music source.

PlanFamily PremiumCountry UKDeviceEcho & Echo Dot My Question or Issue So I used to have my echo registered to a friend's Amazon who had Amazon Music and my echo had no trouble finding any song or artist. I recently decided to set up my Own Amazon ac...

Newbie

Plan Family Premium Country  UK Device Echo & Echo Dot     My Question or Issue   So I used to have my echo registered to a friend's Amazon who had Amazon Music...

854 Views

0 replies

0 likes

Other
  • 854 Views
  • 0 replies
  • 0 likes

Solved!! Is there any way to import or export playlists between different services?

Hey! So I was wondering if it was possible to move my YouTube Music to Spotify or vice versa, having huge playlists make it really time consuming to do this manually, so is there any way to make this automatic?

Newbie

Hey! So I was wondering if it was possible to move my YouTube Music to Spotify or vice versa, having huge playlists make it really time consuming to do this manually, so is there any way to make this...

supergirl558824

Music Fan

883 Views

1 replies

0 likes

Other
  • 883 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see some Spotify public playlists with my account

Plan: Premium/FamiliarCountry: ChileDevice: LaptopOperating System: Ubuntu 18.10 Sometime ago I was following a public playlist that suddenly disappeared from my follows. I started to search by it's name but couldn't find the official one (it was a S...

Casual Listener

Plan: Premium/Familiar Country: Chile Device: Laptop Operating System: Ubuntu 18.10   Sometime ago I was following a public playlist that suddenly disappeared from my follows. I start...

sopaipaconpebre

Casual Listener

3611 Views

4 replies

0 likes

Music
Other
  • 3611 Views
  • 4 replies
  • 0 likes

[All Platforms][Social] APOYO PREMIUM GRATUITO DE SPOTIFY A FANPAG INTERACTIV DE MÚSICA EN FACEBOOK

HOLA!!! ME GUSTARIA QUE SPOTIFY APOYARA MI FANPAGES CON UN SERVICIO PREMIUM GRATUITO, PUES ME DEDICO A PRESTAR UN SERVICIO INTERACTIVO RELACIONADO CON LA MUSICA. DE ESTA MANERA LOS USUARIOS INTERESADO ENTRAN A LA PAGINA POR EL SERVICIO DE SPOTIFY, Y ...

Newbie

HOLA!!! ME GUSTARIA QUE SPOTIFY APOYARA MI  FANPAGES CON UN SERVICIO PREMIUM GRATUITO,  PUES ME DEDICO A PRESTAR UN SERVICIO INTERACTIVO RELACIONADO CON LA MUSICA.  DE ESTA MANERA LOS ...

932 Views

0 replies

0 likes

All Platforms
Social
  • 932 Views
  • 0 replies
  • 0 likes

Google Home Mini Spotify Promo Issues

My Question or Issue I was excited when I saw Spotify was giving away free google home minis. I redeemed it as soon as I saw it. Little did I know the address google input for my delivery was incorrect. Well the mini was already shipped. So I contact...

Newbie

    My Question or Issue  I was excited when I saw Spotify was giving away free google home minis. I redeemed it as soon as I saw it. Little did I know the address google input for ...

Billy-J

Spotify Star

641 Views

1 replies

3 likes

Other
  • 641 Views
  • 1 replies
  • 3 likes

Superuser Contribution Web Player says offline but internet is working

PlanFreeCountryFranceDevicelaptopOperating SystemWindows 10 My Question or IssueSpotify Web Player seems to not be working anymore. I just says 'Offline' in red in the bottom left corner of the menu, nothing plays, but my internet conenction is defin...

Newbie

  Plan Free Country France Device laptop Operating System Windows 10   My Question or Issue Spotify Web Player seems to not be working anymore. I just says 'Offline' in red in th...

Guido

Spotify Legend

1224 Views

1 replies

0 likes

Other
  • 1224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect / lokale Dateien - local files

How can I send locals files via Spotify Connect to a Wi-Fi box (Gramofon)? Spotify says it will not work. I can´t believe! There must be a solution! I have a Windows PC and the Android app. Wie kann ich mit Spotify Connect lokale Dateien an eine WLAN...

Newbie

How can I send locals files via Spotify Connect to a Wi-Fi box (Gramofon)? Spotify says it will not work. I can´t believe! There must be a solution!  I have a Windows PC and the Android app. &n...

Guido

Spotify Legend

983 Views

1 replies

0 likes

Connect
  • 983 Views
  • 1 replies
  • 0 likes

Superuser Contribution Community subscriptions

I'm having issues unsubscribing from posts etc. on the Community An Unexpected Error has occurred.Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 189F0A20.

Gig Goer

I'm having issues unsubscribing from posts etc. on the Community   An Unexpected Error has occurred. Your request failed. Please contact your system administrator and provide the date and ti...

zappe

Gig Goer

906 Views

4 replies

0 likes

Other
  • 906 Views
  • 4 replies
  • 0 likes

Superuser Contribution Equalizer support with Casting

When you listen to SPotify on your phone or on a Bluetooth device, you can use the Equalizer function. When you use a Wifi speaker (Casting named), this option is suddenly greyed out and not usable. Why is this? With the neutral sounding Wifi Hifi Sp...

Newbie

When you listen to SPotify on your phone or on a Bluetooth device, you can use the Equalizer function.  When you use a Wifi speaker (Casting named), this option is suddenly greyed out and not u...

Bill_NM

Casual Listener

5518 Views

6 replies

6 likes

Equalizer issues
No EQ with casting
  • 5518 Views
  • 6 replies
  • 6 likes

Superuser Contribution Spotify keeps showing 'Listening on Web Player' even though I'm not

PlanPremiumCountryUKDeviceiPhone 8, Desktop, Sony LaptopOperating SystemiOS 10, Windows 10, Linux Mint 19 My Question or Issue Whenever I start Spotify on any of my devices it shows 'Listening on Web Player (Chrome)' and it's always the same song on ...

Casual Listener

Plan Premium Country UK Device iPhone 8, Desktop, Sony Laptop Operating System iOS 10, Windows 10, Linux Mint 19   My Question or Issue  Whenever I start Spotify on any of my devi...

Guido

Spotify Legend

3999 Views

1 replies

0 likes

Other
  • 3999 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wrapped

I’ve been trying to see my Spotify wrapped 2018 for two days. When I sign in to get it it says there is not enough data to give me the “full experience”. I’ve had this Spotify account for 3 years and last year Spotify wrapped worked for me. I listen ...

Newbie

I’ve been trying to see my Spotify wrapped 2018 for two days. When I sign in to get it it says there is not enough data to give me the “full experience”. I’ve had this Spotify account for 3 years and...

Jemi

Spotify Legend

492 Views

1 replies

0 likes

Music
  • 492 Views
  • 1 replies
  • 0 likes

Samsung watch starts playing after call

The Spotify app automatically starts playing after a call or using bixby. PlanPremium DeviceSamsung Watch Operating SystemTizen 4.0.0.1 My Question or Issue I see there are some live posts about this already but you are ignoring them. Please fix this...

Regular

The Spotify app automatically starts playing after a call or using bixby.    Plan Premium   Device Samsung Watch    Operating System Tizen 4.0.0.1   My Questi...

wojtas29

Newbie

889 Views

2 replies

3 likes

Samsung
  • 889 Views
  • 2 replies
  • 3 likes

Superuser Contribution Songs Not playable

PlanFreeCountryUnited States DeviceThe issue occurs on all platforms Operating SystemDoesn't matter My Question or Issue The song Snow by XxxTentacion can be found in some playlists but I cannot get the song itself to play. Does this mean the song is...

Newbie

Plan Free Country United States    Device The issue occurs on all platforms  Operating System Doesn't matter   My Question or Issue  The song Snow by XxxTentacion ...

Guido

Spotify Legend

1235 Views

1 replies

0 likes

Music
  • 1235 Views
  • 1 replies
  • 0 likes

Solved!! PS4 Can't Find Spotify App

I've been trying to access Spotify on my PS4 to listen to music while gaming, but it tells me to "Download Spotify." When I click on it, it takes me to the PS Store, but then it says "Start." After I click on "Start," a message pops up that says it c...

Regular

I've been trying to access Spotify on my PS4 to listen to music while gaming, but it tells me to "Download Spotify." When I click on it, it takes me to the PS Store, but then it says "Start." After I...

user-removed

Not applicable

203943 Views

9 replies

11 likes

Partnership
  • 203943 Views
  • 9 replies
  • 11 likes

Superuser Contribution [Android Wear] Offline Music

PlanPremiumCountry USADeviceTicwatch EOperating SystemWear OS My Question or IssueSpotify... I have been a long time fan, but am extremely disappointed I cannot download and play music offline on my new Wear OS watch. Why isn't this feature available...

Casual Listener

PlanPremium Country  USA Device Ticwatch E Operating System Wear OS   My Question or Issue Spotify... I have been a long time fan, but am extremely disappointed I cannot download a...

Guido

Spotify Legend

3152 Views

1 replies

7 likes

Other
  • 3152 Views
  • 1 replies
  • 7 likes

Some of music really important to me was removed

PlanPremiumCountryNew Zealand Hi, some time ago almost all (but the latest) albums from one of my favourite bands `Wintersun` has become unavailable in my region.Is there a way to see why it happened and may be get informed if it ever would be restor...

Gig Goer

Plan Premium Country New Zealand       Hi, some time ago almost all (but the latest) albums from one of my favourite bands `Wintersun` has become unavailable in my region. Is t...

Jose_M

Spotify Star

497 Views

1 replies

1 likes

Music
  • 497 Views
  • 1 replies
  • 1 likes