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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify doesn’t play on Bose SoundTouch anymore

PlanPremiumCountryUSADevice(iPhone 11, iPad Air)Operating System(iOS latest update.) My Question or IssueI have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. I’ve never had an issue until a few days ago. Whene...

  • Visitor
  • Eni
  • Moderator
  • 72992 Views
  • 80 replies
  • 17 likes
  • Connect
    Music
    Other
  • 72992 Views
  • 80 replies
  • 17 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 8029 Views
  • 8 replies
  • 0 likes
  • Other
  • 8029 Views
  • 8 replies
  • 0 likes

Web Player always opens in different language and basic page

As I told in the title I am Turkish and i want to use webplayer in Turkish or English but it opens in different language and basic connection page in the screeshot you will see help me fix this

sil.png
  • Newbie
  • As I told in the title I am Turkish and i want to use webplayer in Turkish or English but it opens in different language and basic connection page in the screeshot you will see help me fix this
  • 167 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 167 Views
  • 0 replies
  • 0 likes

Friend Feed

I realldy did not like the fact that Friend Activity is gone. That's where I get the best ideas for new music, that's the reason why we follow people I guess? Please bring it back!

  • Newbie
  • I realldy did not like the fact that Friend Activity is gone. That's where I get the best ideas for new music, that's the reason why we follow people I guess? Please bring it back!
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Spotify Fallo

Hola buenas, soy premiun, y antes tenía un iPhone 6s en el que tenía música en música de iPhone y la pase a spotify y todo bien pero tuve que mandar a arreglar ese móvil y ahora me han mandado un nuevo iPhone 6s y ahora ya no puedo oír esas canciones...

  • Newbie
  • Hola buenas, soy premiun, y antes tenía un iPhone 6s en el que tenía música en música de iPhone y la pase a spotify y todo bien pero tuve que mandar a arreglar ese móvil y ahora me han mandado un nue...
  • 179 Views
  • 0 replies
  • 0 likes
  • Music
  • 179 Views
  • 0 replies
  • 0 likes

Differentiation of song versions from local files

So recently I had been having a problem with me uploading/ syncing 2 versions of the same song (which was Duke Ellington's arrangement of Laura performed by the Tucson Jazz Institute [which aren't on Spotify] with Jimmy Heath on version 1 and Ben Sto...

  • Newbie
  • So recently I had been having a problem with me uploading/ syncing 2 versions of the same song (which was Duke Ellington's arrangement of Laura performed by the Tucson Jazz Institute [which aren't on...
  • 220 Views
  • 0 replies
  • 0 likes
  • Desktop
  • 220 Views
  • 0 replies
  • 0 likes

Propaganda! Advertising!

Olá Spotify, venho através deste dar-lhes uma dica para com seus clientes. Aqueles que não possuem o Spotify Premium e disfrutam de um serviço gratuito do software são obrigados há assistirem propagandas que muitas vezes são até legais e fazem com qu...

  • Newbie
  • Olá Spotify, venho através deste dar-lhes uma dica para com seus clientes. Aqueles que não possuem o Spotify Premium e disfrutam de um serviço gratuito do software são obrigados há assistirem propaga...
  • davidkrikorian
  • Regular
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Spotify app on Roku stops working about once a day

I use the Spotify app on Roku and I've noticed that it stops working correctly about once a day. Tracks no longer play, searching doesn't work, and I see the loading spinner a lot. I have to power cycle the Roku to get the app working again. Is this ...

  • Regular
  • I use the Spotify app on Roku and I've noticed that it stops working correctly about once a day. Tracks no longer play, searching doesn't work, and I see the loading spinner a lot. I have to power cy...
  • kaiyoma
  • Regular
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Undo the change done to rap caviar

1. It's buggy as all **bleep**2. It's hideous3. It makes you re-download every song every time you visit the playlist (R.I.P. offline listening)4. It plays videos scarily similar to ads, get rid of these or make a way to hide them for premium users5....

  • Newbie
  • 1. It's buggy as all **bleep** 2. It's hideous 3. It makes you re-download every song every time you visit the playlist (R.I.P. offline listening) 4. It plays videos scarily similar to ads, get ri...
  • Coupedaze
  • Casual Listener
  • 6254 Views
  • 16 replies
  • 39 likes
  • 6254 Views
  • 16 replies
  • 39 likes

Web Player no longer accepts touchscreen input from windows tablet

So far I've been really happy with the new interface, but with one exception: I'm no longer able to use the touchscreen on my Dell Inspiron P25T convertable laptop/tablet. The regular mouse inputs work just fine. Any thoughts on why that may be? Rele...

  • Casual Listener
  • So far I've been really happy with the new interface, but with one exception:  I'm no longer able to use the touchscreen on my Dell Inspiron P25T convertable laptop/tablet.  The regular mou...
  • RayInStl
  • Casual Listener
  • 316 Views
  • 1 replies
  • 1 likes
  • Web Player
    Windows
  • 316 Views
  • 1 replies
  • 1 likes

WebPlayer Not Working Today.

Hi, I normally listen to webplayer via firefox in my old windows XP desktop at home. Today, it seems the webplayer is not responding if I press the play button. Other functionality like search, my playlist display seems to be working. To further conf...

  • Casual Listener
  • Hi,   I normally listen to webplayer via firefox in my old windows XP desktop at home. Today, it seems the webplayer is not responding if I press the play button. Other functionality like sear...
  • 262 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 262 Views
  • 0 replies
  • 0 likes

Can't sign in to Spotify with UE Logitech Smart Radio

I upgraded my Squeezebox software to Logitech's new UE Smart Radio, and am trying to add the Spotify app -- without success. I tried via their web interface and keep getting an "invalid username or password" error message (I tried both my Spotify "pl...

  • Casual Listener
  • I upgraded my Squeezebox software to Logitech's new UE Smart Radio, and am trying to add the Spotify app -- without success. I tried via their web interface and keep getting an "invalid username...
  • thcalvani
  • Casual Listener
  • 460 Views
  • 1 replies
  • 0 likes
  • Logitech
  • 460 Views
  • 1 replies
  • 0 likes

How come I can't view all of my artists in the new web player?

In the new version of webplayer that came out this week, it looks like they changed the "your music" function so that I'm only able to view artists I follow, not all of my artists like I can on my phone/used to in webplayer. Is there any way around t...

  • Casual Listener
  • In the new version of webplayer that came out this week, it looks like they changed the "your music" function so that I'm only able to view artists I follow, not all of my artists like I can on my ph...
  • frank883
  • Casual Listener
  • 440 Views
  • 2 replies
  • 1 likes
  • Web Player
    Windows
  • 440 Views
  • 2 replies
  • 1 likes

Copyright Problem. There are two different bands called Institute.

Two bands with the same name are mixed in searches. The name is Institute. The first one is former band of Bush's signer Gavin Rossdale. I love that on but don't want to listen to the other one. Could you please sepperate them? It's also probably a c...

  • Newbie
  • Two bands with the same name are mixed in searches. The name is Institute. The first one is former band of Bush's signer Gavin Rossdale. I love that on but don't want to listen to the other one. Coul...
  • KatesHere
  • Community Legend
  • 229 Views
  • 1 replies
  • 1 likes
  • Other
  • 229 Views
  • 1 replies
  • 1 likes

Solved!! Playlists disappeared on WD LIVE TV

HiRecently my spotify premium account on my WD LIVE TV hub has lost all of the playlists I had saved. They exist on my phone still and on my computer but nothing appears on WD. I saw this was a post from 2012 but I'm hoping someone can help fix this ...

  • Newbie
  • Hi Recently my spotify premium account on my WD LIVE TV hub has lost all of the playlists I had saved. They exist on my phone still and on my computer but nothing appears on WD. I saw this was a pos...
  • onwillekeurig
  • Regular
  • 747 Views
  • 5 replies
  • 1 likes
  • WD
  • 747 Views
  • 5 replies
  • 1 likes

Warning about spam

In the last weeks I have been receiving SMS and mails about Spotify premium for 6 months by paying 10 sek. I know this is false because I haven't register my phone number and the mail address is not the one that I use for Spotify. I just wanted to wa...

  • Newbie
  • In the last weeks I have been receiving SMS and mails about Spotify premium for 6 months by paying 10 sek. I know this is false because I haven't register my phone number and the mail address is not ...
  • MattSuda
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Pagamento: Desconto no Premium para Jovens de Baixa Renda

Olá Spotify, Sou um beneficiário do ID Jovem, Programa Social do Governo Federal (através do CadÚnico), que por meio da Lei nº 12.852/2013 dá o direito para Jovens Brasileiros entre 15 e 29 anos com renda familiar de até dois salários mínimos a trans...

  • Regular
  • Olá Spotify,   Sou um beneficiário do ID Jovem, Programa Social do Governo Federal (através do CadÚnico), que por meio da Lei nº 12.852/2013 dá o direito para Jovens Brasileiros ent...
  • 1143 Views
  • 0 replies
  • 14 likes
  • All Platforms
    Other
  • 1143 Views
  • 0 replies
  • 14 likes

[Web Player] Volume resetting volume

I have a problem with the volume resetting to 100% everytime the music switsches to an ad. And when it switsches back to the music it's reset to 100% volume again

  • Casual Listener
  • I have a problem with the volume resetting to 100% everytime the music switsches to an ad. And when it switsches back to the music it's reset to 100% volume again 😞
  • racinreaver
  • Casual Listener
  • 8190 Views
  • 9 replies
  • 10 likes
  • Web Player
    Windows
  • 8190 Views
  • 9 replies
  • 10 likes

Buried in Ads in new Web Player

Ditto on many of the comlpaints about the new web player. Feels like a downgrade. That aside, I've got the problem of Spotify banner ads stacking up and hiding everything. Anyone else with this problem? The new player makes it hard enough to see a pl...

spotify.JPG
  • Casual Listener
  • Ditto on many of the comlpaints about the new web player. Feels like a downgrade. That aside, I've got the problem of Spotify banner ads stacking up and hiding everything. Anyone else with this probl...
  • Nico
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 403 Views
  • 1 replies
  • 0 likes

Spotify premium scam?

It seems like a scam is flowing around on Facebook from the swedish Spotify page "Spotify Sverige" which claims you can get six months of Spotify Premium for 19 kr https://zaund.prizeclaimer.com/se/?o=148&r=n2w6719514s9r2&a=17&sa=4116 Can you investi...

  • Community Legend
  • It seems like a scam is flowing around on Facebook from the swedish Spotify page "Spotify Sverige" which claims you can get six months of Spotify Premium for 19 kr   https://zaund.prizeclaimer...
  • kenwolden
  • Newbie
  • 5885 Views
  • 10 replies
  • 0 likes
  • Other
  • 5885 Views
  • 10 replies
  • 0 likes

YOUR TERRIBLE REDESIGN!!!!!!!!!!!!!

Your redesign is terrible! Who wants ads staring them in the face while listen and surf around your site.The ads are a lot more frequent and longer than they used to be. If this is how your going to treat your FREE customers, I guess I don't need SPO...

  • Casual Listener
  • Your redesign is terrible! Who wants ads staring them in the face while listen and surf around your site. The ads are a lot more frequent and longer than they used to be. If this is how your going t...
  • user-removed
  • Not applicable
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Feature suggestions

The lyrics for english and simplified chinese songs can be shown on the screen like kkbox and the option to select a specific song should also be available even without being a premium member (like kkbox from Google Play Store). More promotions like ...

  • Casual Listener
  • The lyrics for english and simplified chinese songs can be shown on the screen like kkbox and the option to select a specific song should also be available even without being a premium member (like k...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes