Announcements
Hey folks! Some of you may currently experiencing issues with login, playback and the Support site. This is being looked into and we'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • nephetes
  • Visitor
  • 23869 Views
  • 134 replies
  • 14 likes
  • Other
  • 23869 Views
  • 134 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 22925 Views
  • 9 replies
  • 2 likes
  • Other
  • 22925 Views
  • 9 replies
  • 2 likes

Superuser Contribution How To Disable Genius "Behind the Lyrics" on Chromecast?

Recently, "Behind The Lyrics" song analysis (with auto-displayed lyrics) has started to appear for more songs when I play from Spotify to my Chromecast. I don't want to see this feature; text saying Wouldn't It Be Nice is about "wanting to be older" ...

  • Casual Listener
  • Recently, "Behind The Lyrics" song analysis (with auto-displayed lyrics) has started to appear for more songs when I play from Spotify to my Chromecast. I don't want to see this feature; text saying ...
  • markus-kranz
  • Casual Listener
  • 23072 Views
  • 19 replies
  • 31 likes
  • 23072 Views
  • 19 replies
  • 31 likes

Solved!! Adding my Spotify to my Google knowledge graph

My Question or IssueI am on google as an artist here is my knowledge graph- https://g.co/kgs/LDcDtjBut only my youtube and deezer account appear which is odd because i am also on Spotify https://open.spotify.com/artist/2xukXlUtbsoxajmaCMwxh5?nd=1So h...

  • Visitor
  •   My Question or Issue I am on google as an artist here is my knowledge graph-  https://g.co/kgs/LDcDtj But only my youtube and deezer account appear which is odd because i am also on S...
  • user-removed
  • Not applicable
  • 12935 Views
  • 7 replies
  • 1 likes
  • Other
  • 12935 Views
  • 7 replies
  • 1 likes

Superuser Contribution Web Player - Unable to display albums in library

PlanPremiumCountryUnited Kingdom Operating SystemChrome OS (Chromebook) Recently I've been having an issue while using the web player on my Chromebook where albums saved in my library are unable to load. All other listed things like Playlists, Your D...

  • Casual Listener
  • Plan Premium Country United Kingdom    Operating System Chrome OS (Chromebook)   Recently I've been having an issue while using the web player on my Chromebook where albums sav...
  • fwyk
  • Casual Listener
  • 730 Views
  • 2 replies
  • 0 likes
  • Other
  • 730 Views
  • 2 replies
  • 0 likes

One track is grayed out.

PremiumPOLAND DeviceMacbook ProOperating SystemiOS 10.11.6 Hi!I added an album (https://open.spotify.com/album/7EmDZFcQpsAEHPthwFwA5b?si=TFbbHwuxTJ2PexF_0zQh9w) of my band via JTV Digital to Spotify but also another streaming platforms.Only one of tr...

  • Casual Listener
  • Premium POLAND   Device Macbook Pro Operating System iOS 10.11.6   Hi! I added an album (https://open.spotify.com/album/7EmDZFcQpsAEHPthwFwA5b?si=TFbbHwuxTJ2PexF_0zQh9w) of my ba...
  • Nico
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • Other
  • 407 Views
  • 1 replies
  • 0 likes

PS4 missing radiostations

PlanPremiumCountry NetherlandsDevicePlaystation 4 My Question or Issue So today I decided to install the Spotify app on my PS4, so tht it's easier for me to play my music via my TV (as I have no soundbard or anything else with decent speakers).Seeing...

  • Newbie
  • Plan Premium Country  Netherlands Device Playstation 4   My Question or Issue  So today I decided to install the Spotify app on my PS4, so tht it's easier for me to play my mus...
  • Nico
  • Community Legend
  • 2124 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 2124 Views
  • 1 replies
  • 0 likes

there is no warning of duplicates when adding songs to playlists in the web player

PlanPremiumOperating System(Windows 7, Opera Browser) My Question or Issueyou may already have the song in that playlist, but the Web Player won't warn you about that!

  • Visitor
  • Plan Premium Operating System (Windows 7, Opera Browser)   My Question or Issue you may already have the song in that playlist, but the Web Player won't warn you about that!
  • Nico
  • Community Legend
  • 770 Views
  • 1 replies
  • 1 likes
  • Other
  • 770 Views
  • 1 replies
  • 1 likes

Solved!! Spotify buttons are broken

Okay so im just listening to spotify playlist and all that, then all of a sudden this happens, the buttons are square which made me unable to click them, so i can't play the playlist, theres times when i refresh a few times its fixed, but few minutes...

prob.png
  • Regular
  • Okay so im just listening to spotify playlist and all that, then all of a sudden this happens, the buttons are square which made me unable to click them, so i can't play the playlist, theres times wh...
  • Nico
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • Connect
    music
  • 529 Views
  • 1 replies
  • 0 likes

PS4 App audio only playing out of right speaker

PlanPremiumCountry CanadaDevicePS4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Just noticed today that audio from PS4 Spotiy App is only playing out of my front right speaker and subwoofer. I'm using a 5.1 DTS system w...

  • Newbie
  • Plan Premium Country  Canada Device PS4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Just noticed today that audio from PS4 Spotiy Ap...
  • Nico
  • Community Legend
  • 826 Views
  • 1 replies
  • 0 likes
  • 826 Views
  • 1 replies
  • 0 likes

PlayStation app

Plan/PremiumCountry PortugalDevice(iPhone 6s, PlayStation 4, Macbook Pro late 2009)Operating System(iOS 10,etc.) My Question or Issue Cant use PlayStation app because it says I already have an account linked To it although I never had one. How do I d...

  • Newbie
  •   Plan /Premium Country  Portugal Device (iPhone 6s, PlayStation 4, Macbook Pro late 2009) Operating System (iOS 10,etc.)   My Question or Issue  Cant use PlayStation a...
  • Nico
  • Community Legend
  • 607 Views
  • 1 replies
  • 0 likes
  • PlayStation
    Sony
  • 607 Views
  • 1 replies
  • 0 likes

Purged Tracks

PlanPremiumCountryUK My Question or Issue Hi, It seems that a few random tracks are missing. From what I can see, they exceed 10 minutes and the only artists (so far) which I can see are Frank Zappa/Mothers Of Invention (on lots of Zappa's solo album...

  • Newbie
  • Plan Premium Country UK     My Question or Issue  Hi,   It seems that a few random tracks are missing. From what I can see, they exceed 10 minutes and the only artists (s...
  • Nico
  • Community Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • Other
  • 562 Views
  • 1 replies
  • 0 likes

Solved!! Question about the RSP (Rock Star Program)

Onto my question: How long does it usually take to get reviewed, - after you applicated through the Google Forms formular - if you're eligable to be a part of the RSP?

  • Composer
  •   Onto my question: How long does it usually take to get reviewed, - after you applicated through the Google Forms formular - if you're eligable to be a part of the RSP? 
  • Jose_M
  • Spotify Star
  • 3953 Views
  • 24 replies
  • 1 likes
  • Account
    Login
    Other
  • 3953 Views
  • 24 replies
  • 1 likes

Can't remove a song from my playlist because its REMOVED from spotify?

The song by ybn cordae "scottie pippen" used to be on spotify, and was on my TOP 25. Now my playlist is stuck at "26 songs" everytime i try to share the playlist, even though it has 25. For some reason the playlist link didn't update the song was rem...

  • Newbie
  •   The song by ybn cordae "scottie pippen" used to be on spotify, and was on my TOP 25. Now my playlist is stuck at "26 songs" everytime i try to share the playlist, even though it has 25. For s...
  • Sebasty
  • Community Legend
  • 1927 Views
  • 1 replies
  • 0 likes
  • Other
  • 1927 Views
  • 1 replies
  • 0 likes

[LG Smart TV] Spotify Stuck at welcome screen

Hi guys, i use LG 49LK5700PWA to listen Spotify, it was work well till last week, the app will stuck at welcome screen. PlanPremiumCountryTaiwan DeviceLG smart TVOperating SystemLG content storeSpotify version on LG : 2.0.9 My Question or Issuei trie...

image.jpg
  • Newbie
  • Hi guys,  i use LG 49LK5700PWA to listen Spotify, it was work well till last week,  the app will stuck at welcome screen.   Plan Premium Country Taiwan   Device LG smart ...
  • user-removed
  • Not applicable
  • 1786 Views
  • 2 replies
  • 0 likes
  • Connect
    Other
  • 1786 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution PSN trennen

Hallo zusammen, ich weiß, das Thema wurde schon öfter hier besprochen, aber ich muss es einfach noch einmal aufwärmen, weil mir bisher nichts geholfen hat. Mein Exfreund und ich hatten eine PS4, ich habe meinen Spotify-Account mit dieser verbunden. J...

  • Visitor
  •     Hallo zusammen,  ich weiß, das Thema wurde schon öfter hier besprochen, aber ich muss es einfach noch einmal aufwärmen, weil mir bisher nichts geholfen hat.   Mein Exfreu...
  • Jemi
  • Spotify Legend
  • 6204 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 6204 Views
  • 1 replies
  • 0 likes

Superuser Contribution blank dark page

PlanFreeCountry RODevicePCOperating SystemWindows 10 My Question or IssueHello there! Since last week I can't connect to the webplayer because of the error "Sorry, couldn't find that." when i press the button "Log in with Spotify", or when i try the ...

  • Regular
  • Plan Free Country  RO Device PC Operating System Windows 10   My Question or Issue Hello there! Since last week I can't connect to the webplayer because of the error "Sorry, could...
  • Jemi
  • Spotify Legend
  • 626 Views
  • 1 replies
  • 0 likes
  • Connect
  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is Rachael Yamagata’s new album “Porch Songs” is still unavailable ?

PlanPremiumCountry- HK China My Question or Issue New album is out, but Spotify is still unavailable.. Is it something wrong with my account?Thanks a lot in advanced for our communicate friends Terry

  • Casual Listener
  • Plan Premium Country- HK China   My Question or Issue   New album is out, but Spotify is still unavailable..  Is it something wrong with my account? Thanks a lot in advanced fo...
  • Jemi
  • Spotify Legend
  • 583 Views
  • 1 replies
  • 0 likes
  • music
  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution Que comience la radio de la playlist automáticamente

Buenas noches! Antes yo era feliz! Se acababa la reproducción de una playlist y automáticamente se reproducía la radio de esta playlist, era feliz, conocía nuevos grupos y la música sonaba infinitamente, era feliz. Qué ha pasado? Ya no soy feliz! Me ...

  • Newbie
  •       Buenas noches!   Antes yo era feliz! Se acababa la reproducción de una playlist y automáticamente se reproducía la radio de esta playlist, era feliz, conocía nuevos gru...
  • Jemi
  • Spotify Legend
  • 499 Views
  • 1 replies
  • 0 likes
  • music
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web player - after pressing play nothing

PlanPremiumCountryCzech Operating SystemWIN7 - chrome My Question or Issue At my work, I want to play spotify from web player - no other option is possible for me. I can login to spotify web player, I can search through albums, can select it, but whn...

  • Newbie
  • Plan Premium Country Czech    Operating System WIN7 - chrome  My Question or Issue  At my work, I want to play spotify from web player - no other option is possible for me...
  • Jemi
  • Spotify Legend
  • 783 Views
  • 1 replies
  • 0 likes
  • Other
  • 783 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account cannot use Yamaha speaker

PlanPremiumCountryNetherlands DeviceiPhone XOperating SystemiOS12 My Question or IssueMy wife and I both have our own Spotify Premium account and want to use this with our Yamaha R-N301 stereo. Since recently my wife's Spotify account doesn't show ou...

  • Newbie
  • Plan Premium Country Netherlands  Device iPhone X Operating System iOS12   My Question or Issue My wife and I both have our own Spotify Premium account and want to use this with o...
  • Jemi
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • Other
  • 478 Views
  • 1 replies
  • 0 likes

Spotify Connect Bitrate

PlanFree/PremiumCountry AustriaDeviceSamsung Xcover 4, Denon DNP-800NEOperating SystemAndroid My Question or IssueI use Spotify Connect on my Networkplayer Denon DNP-800NE. As remote control i use a Samsung Galaxy Xcover 4 running on Android.Which de...

  • Newbie
  •  Plan Free/Premium Country  Austria Device Samsung Xcover 4, Denon DNP-800NE Operating System Android   My Question or Issue I use Spotify Connect on my Networkplayer Denon D...
  • 859 Views
  • 0 replies
  • 1 likes
  • Connect
    Denon
  • 859 Views
  • 0 replies
  • 1 likes