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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

60053 Views

7 replies

4 likes

  • 60053 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

ThomShu

Casual Listener

38262 Views

214 replies

19 likes

Other
  • 38262 Views
  • 214 replies
  • 19 likes

Superuser Contribution Poor Chromecast Performance (constant disconnections and other issues)

I'm constantly having 3 major issues with Spotify and Chromecast:It constantly loses connection (every 20-30 minutes or so). There are 2 kinds of disconnects that happen:Spotify loses connection but the chromecast keeps playing. You have to reconnect...

Casual Listener

I'm constantly having 3 major issues with Spotify and Chromecast: It constantly loses connection (every 20-30 minutes or so). There are 2 kinds of disconnects that happen: Spotify loses connection...

Peter

Spotify Legend

2838 Views

1 replies

13 likes

Android
Other
  • 2838 Views
  • 1 replies
  • 13 likes

Big Zis: keine Alben mehr verfügbar

Hallo, vor einiger Zeit konnte ich das Album "Und Jetzt..." von "Big Zis" noch abspielen:https://open.spotify.com/album/2BW63df53btK1pkX8y1NIT Jetzt geht das nicht mehr. Das Album wird nicht einmal mehr angezeigt, außer man weiß, dass es existiert. B...

Regular

Hallo,   vor einiger Zeit konnte ich das Album "Und Jetzt..." von "Big Zis" noch abspielen: https://open.spotify.com/album/2BW63df53btK1pkX8y1NIT   Jetzt geht das nicht mehr. Das Album...

Schpotifi

Regular

1028 Views

2 replies

0 likes

Music
  • 1028 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android] Why is so hard to implement a queue that works like a queue?

PlanPremiumCountryBrazilDeviceGalaxy 7Operating SystemAndroid The Add to Queue function in Android Devices is messy and confusing and apparently people at Spotify don't pay attemption on what paying customers think about this. Everybody in every part...

Music Fan

  Plan Premium Country Brazil Device Galaxy 7 Operating System Android     The Add to Queue function in Android Devices is messy and confusing and apparently  people at...

vzamora

Music Fan

1496 Views

6 replies

0 likes

Other
  • 1496 Views
  • 6 replies
  • 0 likes

Superuser Contribution Devices Available does not list MusicCast devices.

PlanPremiumCountry United KingdomDeviceiPhone 6aOperating SystemiOS 11.4.1 My Question or IssueI am unable to play Spotify via my Yamaha MusicCast devices.Spotify is by far the main source I use on the MusicCast.If this is a Yamaha issue I’m returnin...

Casual Listener

Plan Premium Country  United Kingdom Device iPhone 6a Operating System iOS 11.4.1   My Question or Issue I am unable to play Spotify via my Yamaha MusicCast devices. Spotify is b...

AdrianMurray

Casual Listener

1411 Views

2 replies

1 likes

Connect
  • 1411 Views
  • 2 replies
  • 1 likes

Superuser Contribution Wrong title of a song in album

Hello I noticed that two song titles in a album have been switched up.The album im talking about isCostella Music, iTunes(Live From London) - The Fratellis In this album the title of Flathead and Doginabag have been switched up.You can even hear the ...

Casual Listener

Hello I noticed that two song titles in a album have been switched up. The album im talking about is Costella Music, iTunes(Live From London) - The Fratellis   In this album the title of Fla...

SergioDavid

Roadie

716 Views

1 replies

0 likes

Other
  • 716 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists On Xbox

So currently I'm having issues with my playlists on my Xbox. Whenever I try to click on the playlists I created in "your music" nothing is there. It's just a blank screen. I've waited for about 10 minutes seeing if it was just loading, deleted the ap...

Newbie

So currently I'm having issues with my playlists on my Xbox. Whenever I try to click on the playlists I created in "your music" nothing is there. It's just a blank screen. I've waited for about 10 mi...

Jemi

Spotify Legend

1081 Views

2 replies

0 likes

Music
Other
  • 1081 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Sonos volume way too high

PlanPremiumCountry USADevicespotify on IOS and ipad pro and macbook pro -> Sonos PlaybarOperating Systemspotify on IOS and ipad pro and macbook pro high sierra My Question or IssueWhen i play spotify app on any device through sonos, if set the volume...

Music Fan

Plan Premium Country  USA Device spotify on IOS and ipad pro and macbook pro -> Sonos Playbar Operating System spotify on IOS and ipad pro and macbook pro high sierra   My Quest...

davidsveldkamp

Newbie

25513 Views

37 replies

11 likes

Connect
  • 25513 Views
  • 37 replies
  • 11 likes

Superuser Contribution Web Site play button problem

PlanFree/Premium DeviceWeb PlatformOperating SystemAll My Question or Issue hi, I am developing a web site. And I want to add a play button iframe in my website.When I try to load the iframe the consol throws this: Refused to display ["spotify_share_...

Newbie

  Plan Free/Premium   Device Web Platform Operating System All   My Question or Issue   hi, I am developing a web site. And I want to add a play button iframe in my web...

Guido

Spotify Legend

1921 Views

3 replies

0 likes

Other
  • 1921 Views
  • 3 replies
  • 0 likes

Superuser Contribution Having trouble on looking for musics

I changed my cellphone recently, from a J7 galaxy to a S8 galaxy and since then I've been facing trouble on searching for musics. Besides, sometimes music stops for no reason! Please, could someone help me?!! PlanPremiumBrazil DeviceSamsung Galaxy 8O...

Casual Listener

I changed my cellphone recently, from a J7 galaxy to a S8 galaxy and since then I've been facing trouble on searching for musics.  Besides, sometimes music stops for no reason!  Please, c...

Peter

Spotify Legend

816 Views

2 replies

0 likes

Music
  • 816 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Play Button - 30 second limit

Plan PremiumCountry Brasil Device(Macbook Pro late 2009)Operating System Yosemite My Question or IssueHello!My name is Lih Steiner. A need the Spotify Community help.I want to add Spotify Play Botton allowing visitors of my website to hear songs of m...

Casual Listener

Plan Premium Country Brasil   Device (Macbook Pro late 2009) Operating System Yosemite   My Question or Issue Hello! My name is Lih Steiner. A need the Spotify Community help....

Jemi

Spotify Legend

10684 Views

6 replies

0 likes

Other
  • 10684 Views
  • 6 replies
  • 0 likes

Archive Spotify managed Playlists

Hello everyone,I have run into a bit of trouble recently with a spotify playlist. Note this is a playlist managed specifically by spotify and not an artist. I followed the playlist and listened to the songs for a few months until one day spotify upda...

Newbie

Hello everyone, I have run into a bit of trouble recently with a spotify playlist. Note this is a playlist managed specifically by spotify and not an artist. I followed the playlist and listened to ...

Bethany_Dawn

Community Legend

1204 Views

1 replies

1 likes

Other
  • 1204 Views
  • 1 replies
  • 1 likes

Empty playlist on my Xbox One

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermany DeviceOriginal Xbox OneOperating SystemCant write here My Question or IssueAll my playlists are empty sinc...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany   Device Original Xbox One Operating ...

Nico

Community Legend

1842 Views

7 replies

0 likes

Other
  • 1842 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify premium & google home

PlanFree/PremiumCountry Device Operating System My Question or Issue Have been trying for the last two hours to link my new google home to my premium account! It just WILL NOT link to anything other than Spotify free. I have tried all the solutions i...

Newbie

Plan Free/Premium Country   Device   Operating System     My Question or Issue  Have been trying for the last two hours to link my new google home to my premium acc...

Jemi

Spotify Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Recover names of removed content on Spotify

I understand that content has to removed from Spotify at times at the discretion of the artist and other legal stuff. However, we should be able to keep a record of the song names and just grey them out, or put them in some old list. I keep playlists...

Newbie

  I understand that content has to removed from Spotify at times at the discretion of the artist and other legal stuff. However, we should be able to keep a record of the song names and just gr...

jsannn

Community Legend

484 Views

1 replies

0 likes

Music
  • 484 Views
  • 1 replies
  • 0 likes

Shuffle Broken

For the past few months my shuffle has been broken. (Web Player).Every playlist I go to, the shuffle will only shuffle through the first 150 songs, and usually in the same order. If I select a song further down, it will shuffle the same 150 songs aro...

Casual Listener

  For the past few months my shuffle has been broken. (Web Player). Every playlist I go to, the shuffle will only shuffle through the first 150 songs, and usually in the same order. If I selec...

Martheh

Newbie

1069 Views

3 replies

2 likes

  • 1069 Views
  • 3 replies
  • 2 likes

A playlist keeps getting followed by my account

So late yesterday i was working on my pc then suddently my song stops and another song starts playing called Porrstjarne (witch means pornstar in english). Also a playlist keept getting added to my spotify account called " "... nothing, the playlist ...

Newbie

So late yesterday i was working on my pc then suddently my song stops and another song starts playing called Porrstjarne (witch means pornstar in english). Also a playlist keept getting added to...

musicajet

Composer

1093 Views

3 replies

2 likes

Music
Other
Samsung
  • 1093 Views
  • 3 replies
  • 2 likes

Any way to hide medley albums? Covers? Live albums?

Hi, Is there any way to hide medley albums or to disable them?Is there any way to identify covers or hide/disable them?Is there any way to hide/disable live albums? Thanks for answers.

Newbie

  Hi,   Is there any way to hide medley albums or to disable them? Is there any way to identify covers or hide/disable them? Is there any way to hide/disable live albums?   Than...

Bethany_Dawn

Community Legend

1104 Views

1 replies

0 likes

Other
  • 1104 Views
  • 1 replies
  • 0 likes

Spotify restarting on LG UJ701V

PlanPremiumCountryRO DeviceLG webOS TV UJ701VOperating System04.70.85 My Question or Issue Spotify restarts randomly when playing.Usually it happens at the end of a song, so instead of jumping to the next song Spotify restarts (Spotify logo appears, ...

Casual Listener

Plan Premium Country RO  Device LG webOS TV UJ701V Operating System 04.70.85   My Question or Issue  Spotify restarts randomly when playing. Usually it happens at the end of...

Nico

Community Legend

1452 Views

3 replies

0 likes

Other
  • 1452 Views
  • 3 replies
  • 0 likes

Superuser Contribution This song is broken.

When playing this song, the music stops, it's quiet and then there's weird incremental sounds like a drum or something. Can you fix this song please. https://open.spotify.com/track/4cVfwQ6ZN9xil3Qj60QPRV?si=fLaQzrVbQbapV812vJNGnw Thanks.

Regular

When playing this song, the music stops, it's quiet and then there's weird incremental sounds like a drum or something. Can you fix this song please.   https://open.spotify.com/track/4cVfwQ6ZN...

Aimee_T

Roadie

681 Views

1 replies

0 likes

WRT
  • 681 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cant move songs to "next in queue" when playing on a Sonos

Hello everyone, I'm experiencing trouble with moving songs from one of my playlists to the playing queue whenever I'm playing a song on my Sonos. Spotify confirms that the song was added to the queue but the queue is still empty. When I switch from p...

Newbie

Hello everyone,   I'm experiencing trouble with moving songs from one of my playlists to the playing queue whenever I'm playing a song on my Sonos. Spotify confirms that the song was added to ...

Peter

Spotify Legend

1638 Views

3 replies

2 likes

Connect
  • 1638 Views
  • 3 replies
  • 2 likes