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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3730 Views
  • 28 replies
  • 6 likes
  • Other
  • 3730 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18260 Views
  • 8 replies
  • 2 likes
  • Other
  • 18260 Views
  • 8 replies
  • 2 likes

Samsung Smart TV App not working

I have a Samsung Smart TV UE49KS7000 with the spotify app pre-installed. For over a month I have been unable to access Spotify on my TV- when I select the app, I am greeted with a black screen only. The app is fully updated and I am unable to uninsta...

  • Casual Listener
  • I have a Samsung Smart TV UE49KS7000 with the spotify app pre-installed.  For over a month I have been unable to access Spotify on my TV- when I select the app, I am greeted with a black screen ...
  • michaeljdowney1
  • Newbie
  • 17930 Views
  • 9 replies
  • 2 likes
  • Samsung
  • 17930 Views
  • 9 replies
  • 2 likes

Volvo Sensus Daily Mixes

Hi, on my Volvo Sensus Player, I can't play Daily Mix or Radios. Do you plan to add them because is frustrating...

  • Newbie
  • Hi, on my Volvo Sensus Player, I can't play Daily Mix or Radios. Do you plan to add them because is frustrating...
  • 788 Views
  • 0 replies
  • 7 likes
  • Other
  • 788 Views
  • 0 replies
  • 7 likes

Playback issues on Echo Dot

This problem started today, when I wanted to listen to music. I asked Alexa to play my playlist and everything was fine. But after 30-40 seconds the playback started to freeze, and It got a latency. If I open my Spotify app I can see that the bar ove...

  • Newbie
  • This problem started today, when I wanted to listen to music. I asked Alexa to play my playlist and everything was fine. But after 30-40 seconds the playback started to freeze, and It got a latency. ...
  • user-removed
  • Not applicable
  • 9799 Views
  • 7 replies
  • 8 likes
  • 9799 Views
  • 7 replies
  • 8 likes

Play Station Music y Spotify

Como puedo desvincular mi cuenta de PSN con mi cuenta de Spotiy.

  • Newbie
  • Como puedo desvincular mi cuenta de PSN con mi cuenta de Spotiy.
  • Luke
  • Spotify Star
  • 1148 Views
  • 1 replies
  • 0 likes
  • 1148 Views
  • 1 replies
  • 0 likes

iPhone X and Land Rover Incontrol Apps

Spotify... Have you guy been made away that the screen mirroring of the Spotify App through Incontrol Apps on the Land Rovers / Range Rover (incontrol touch and incontrol touch pro) is off? The buttons do not line up with the touch mapping on the scr...

  • Casual Listener
  • Spotify...   Have you guy been made away that the screen mirroring of the Spotify App through Incontrol Apps on the Land Rovers / Range Rover (incontrol touch and incontrol touch pro) is off?&...
  • sppilihP
  • Newbie
  • 1958 Views
  • 3 replies
  • 3 likes
  • Connect
    Other
  • 1958 Views
  • 3 replies
  • 3 likes

Spotify playlist no longer available through BMW idrive following Spotify update

I've been using Spotify without any issues using the BMW Connected app through the idrive using a USB cable.However since updating to the latest Spotify version 7.5.0.1023 the abilty to scroll through my playlist through the BMW idrive no longer work...

  • Casual Listener
  • I've been using Spotify without any issues using the BMW Connected app through the idrive using a USB cable. However since updating to the latest Spotify version 7.5.0.1023 the abilty to scroll...
  • MONA10
  • Newbie
  • 1918 Views
  • 2 replies
  • 0 likes
  • 1918 Views
  • 2 replies
  • 0 likes

Playing radio station via Google Home *for Spotify Premium users*

According to Google Home's help documentation:If you are a Spotify Free user - you will always end up playing a station based on the song/artist/album you ask for.If you are a Spotify Premium user - you will always end up playing the exact song/artis...

  • Newbie
  • According to Google Home's help documentation: If you are a Spotify Free user - you will always end up playing a station based on the song/artist/album you ask for. If you are a Spotify ...
  • 616 Views
  • 0 replies
  • 0 likes
  • Other
  • 616 Views
  • 0 replies
  • 0 likes

VIZIO Smartcast only playing one song at a time

Hello! I have Spotify Premium if it matters. When casting songs to my new VIZIO smart TV with my phone or desktops I generally have no issues except that it will never play another song unless I select one. So, if I'm in a playlist, album, or even on...

  • Newbie
  • Hello! I have Spotify Premium if it matters.   When casting songs to my new VIZIO smart TV with my phone or desktops I generally have no issues except that it will never play another song unle...
  • shawn12345
  • Newbie
  • 3749 Views
  • 9 replies
  • 1 likes
  • music
    Other
  • 3749 Views
  • 9 replies
  • 1 likes

Solved!! Spotify Playlists to Roku

I spoke with Roku first to insure it was working correctly as I am not able to download my playlists onto my Roku for streaming to my TV. Roku is fine so they suggested it is a glitch with Spotify and to contact you about solving the problem. I have ...

  • Regular
  • I spoke with Roku first to insure it was working correctly as I am not able to download my playlists onto my Roku for streaming to my TV. Roku is fine so they suggested it is a glitch with Spotify an...
  • KINGtrevor
  • Regular
  • 75548 Views
  • 112 replies
  • 3 likes
  • Other
  • 75548 Views
  • 112 replies
  • 3 likes

Got7 not on spotify??

Sooo I just found this group called got7 and I like their music so I went to spotify to get their album or something but they weren't there. I found this public playlist and it had got7 songs on it like they used to be in spotify. Why aren't they in ...

  • Casual Listener
  • Sooo I just found this group called got7 and I like their music so I went to spotify to get their album or something but they weren't there. I found this public playlist and it had got7 songs on it l...
  • Tessïa
  • Newbie
  • 59638 Views
  • 44 replies
  • 33 likes
  • music
    Other
  • 59638 Views
  • 44 replies
  • 33 likes

Spotify boocamp for women podcasters

Hey. I was looking at your spotify post. Are women from Pakistan eligible to apply for the bootcamp? (Even if I can get to New York on my own account)

  • Newbie
  • Hey. I was looking at your spotify post. Are women from Pakistan eligible to apply for the bootcamp? (Even if I can get to New York on my own account)
  • 696 Views
  • 0 replies
  • 0 likes
  • 696 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't login with my Marantz M-CR610

I tryed everything! i can't login in my Marantz with my Spotify premium account!Anyone have the same problem?I have reset to factory configuration but nothing, with airplay and apple device everything works! And internet radio is ok! ( i tryed also a...

  • Newbie
  • I tryed everything! i can't login in my Marantz with my Spotify premium account! Anyone have the same problem? I have reset to factory configuration but nothing, with airplay and apple device every...
  • Grahamfff
  • Newbie
  • 1549 Views
  • 2 replies
  • 0 likes
  • Account
  • 1549 Views
  • 2 replies
  • 0 likes

What smartphone to get for best Spotify voice control?

First time coming here, I still use a super old basic slide phone that looks like it's straight from the 90s and have been thinking about finally upgrading to a smartphone. One of the biggest reasons being to listen to Spotify in my car while driving...

  • Casual Listener
  • First time coming here, I still use a super old basic slide phone that looks like it's straight from the 90s and have been thinking about finally upgrading to a smartphone. One of the biggest reasons...
  • Bethany_Dawn
  • Community Legend
  • 1611 Views
  • 1 replies
  • 0 likes
  • 1611 Views
  • 1 replies
  • 0 likes

Exclude a specific Spotify Connect device from my statistics

My kids often listen to radio plays and children's music on their own Spotify Connect device. Can I exclude their listening from being tracked in order that their listening doesn't influence my mixtapes and my mix of the week? I don't have a family a...

  • Newbie
  • My kids often listen to radio plays and children's music on their own Spotify Connect device. Can I exclude their listening from being tracked in order that their listening doesn't influence my mixta...
  • Bethany_Dawn
  • Community Legend
  • 611 Views
  • 1 replies
  • 1 likes
  • 611 Views
  • 1 replies
  • 1 likes

Radio function missing

I used to listen to Spotify's Song or Artist Radio all the time until, one day, that option disappeared. There is no longer a general radio button, nor can I tap the three vertical dots by a song, album, or artist and go to Song, Album, or Artist Rad...

  • Newbie
  • I used to listen to Spotify's Song or Artist Radio all the time until, one day, that option disappeared. 😞 There is no longer a general radio button, nor can I tap the three vertical dots by a song,...
  • 896 Views
  • 0 replies
  • 1 likes
  • 896 Views
  • 0 replies
  • 1 likes

Nike+ run club music not playing

Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi.

  • Newbie
  • Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi. 
  • leontheman
  • Casual Listener
  • 4059 Views
  • 2 replies
  • 5 likes
  • 4059 Views
  • 2 replies
  • 5 likes

Is there a way to get only appropriate advertizments?

I'm sick of having to mute my sound every 15 minuets to avoid condom ads, is there a way to request more appropriate advertizments? Or do I just have to suffer through a couple talking about how amazing their **bleep** with a condom was. It's really ...

  • Newbie
  • I'm sick of having to mute my sound every 15 minuets to avoid condom ads, is there a way to request more appropriate advertizments? Or do I just have to suffer through a couple talking about how amaz...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Solved!! Playlist name change didn't go through

Ive changed a playlist name and you can see the new name but if you search for the playlist from another user you cant find the playlist by the new name however you can still search on the old playlist name but then you will find the playlist but the...

  • Regular
  • Ive changed a playlist name and you can see the new name but if you search for the playlist from another user you cant find the playlist by the new name however you can still search on the old playli...
  • shaqn
  • Regular
  • 1052 Views
  • 2 replies
  • 0 likes
  • Other
  • 1052 Views
  • 2 replies
  • 0 likes

Solved!! SONOS - Spotify Playlists not sorted by folder

Has anyone else had this problem? About two months ago I opened up my Sonos interface (Desktop, iOS, Android, same results accross all devices) and my myriad of Spotify playlists which had been meticulously sorted into sub-folders by genre/mood/etc a...

  • Visitor
  • Has anyone else had this problem?   About two months ago I opened up my Sonos interface (Desktop, iOS, Android, same results accross all devices) and my myriad of Spotify playlists which had b...
  • ian_henry
  • Casual Listener
  • 2596 Views
  • 7 replies
  • 2 likes
  • 2596 Views
  • 7 replies
  • 2 likes

Shuffle broken when connecting to speakers?

So I have 3 speakers in my house, two WiFi enabled and one Bluetooth. Whenever I use these speakers the shuffle on my playlists messes up. It will only play songs which are by artists beginning with the same letter (or up to 3 away) as the one curren...

  • Casual Listener
  • So I have 3 speakers in my house, two WiFi enabled and one Bluetooth. Whenever I use these speakers the shuffle on my playlists messes up. It will only play songs which are by artists beginning with ...
  • 558 Views
  • 0 replies
  • 0 likes
  • 558 Views
  • 0 replies
  • 0 likes